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Daniadown Home

Daniadown Home

(2 reviews)

$$$

I wandered into this store while looking for a gift idea for my sister's housewarming party…read more They have some *really* nice stuff. They carry mostly down-filled goods (go figure) and the quality is excellent. They've got everything from duvet covers to slippers, and the service really sets them apart from other bedroom stores in the city. The prices were decent and the selection was impressive.

Beware of this store!!!…read more I visited the Richmond Daniadown shortly before Christmas 2011, in search of a new duvet. The store was very messy (perhaps because of the Christmas rush) and there was only one salesperson trying to assist several customers at the same time. I waited for 20 minutes, and when she finally came over to help me, she was very rude and tried to pressure me to purchase the most expensive duvet in the store. I elected to buy a "3 in 1" wool duvet instead, and I could tell that my decision irritated her - perhaps she was disappointed because the commission would not be as high? The duvet itself is clearly of an inferior quality (almost all of the products in this store are made in China). It has a terrible smell and fell apart after one cycle (gentle) in the washing machine. A major reason I purchased this particular duvet was because it was supposedly "Machine Washable". When I called the store to inquire about a repair/exchange/refund for the duvet, I was curtly informed that all duvet products are "Final Sale". The salesperson also stated in a very condescending manner that I had "obviously" washed the duvet incorrectly and thus caused it to fall apart. I tried to move up the ladder and speak to the division manager, but he was also incredibly rude and seemed more concerned about defending the duvet than providing customer service. I am 60+ years old, and he spoke to me like a child. All in all, my experience with both the duvet itself and the customer service at this store was horrendous. My only recommendation is to stay far, far away!!

QE Home l Quilts Etc

QE Home l Quilts Etc

(4 reviews)

$$

I purchased the Pearl Mulberry Silk Duvet - Queen Size (200 GSM) from QE Home because it was…read moreadvertised as a lightweight option for warm sleepers and summer weather. Unfortunately, the duvet turned out to be significantly warmer than described, making it uncomfortable for my needs. Despite the "final sale" policy, I reached out to customer service after reading on their website that customers are encouraged to contact the team if a product doesn't meet expectations after the first night. I submitted a polite request for a refund or store credit, clearly explaining my situation. What followed was a frustrating and unprofessional customer service experience. My first email was completely ignored. I had to follow up, and only then did I receive a vague response saying my case had been forwarded to Fulfillment and that I would receive a reply within 24 hours. That follow-up never came. To make matters worse, I returned the item using their own prepaid Canada Post return label, and more than seven days later, the parcel still hasn't been scanned or tracked by Canada Post. I contacted Canada Post directly, and their representative told me the sender (QE Home) should be the one to file a claim--not me. Yet QE Home has taken no initiative to help resolve the issue or even check on their end. It's also worth pointing out the contradiction between what QE Home promotes and what they actually use: while their website advertises a different shipping provider, they still rely on Canada Post for returns, which clearly isn't working smoothly. That inconsistency and lack of accountability are not only confusing but reflect poor business practices. As it stands, I've returned the product, received no resolution, and am dealing with a potentially lost parcel--with zero meaningful support from QE Home. I expected much better from a company that claims to prioritize customer satisfaction. Very disappointing experience from start to finish. Order #215746

The service and selection is exceptional. I always find great bargains and good advice from the…read morestaff. Today I went to look for something special and the staff member I often see remembered my name. I would say that this is the best QE Home store in Calgary. Thanks for helping me make my rooms beautiful and for the great customer service!

Stokes - kitchenandbath - Updated May 2026

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