Beautiful place with a wonderful restaurant ruined by utterly incompetent and rude staff. As I was trying to checkout during a recent stay, one of the staff members who was supposedly processing my checkout decided to have a shift change. In the process, they apparently lost track of who I was, because I received a bill for someone else's room and extras. When I tried to explain this to the staff member, she was argumentative and insisted that this was the correct bill, and that I had to pay it. I wasn't until I pointed out the fact that neither the credit card on record, nor the name of the guest matched mine - nor did the room number, which was clearly listed on the key I had handed her, which was right in front of her as she was arguing. It was only at this point that she realized she had made a mistake, and refunded me the charges she has erroneously billed me. I couldn't possibly recommend this place to anyone given how utterly unprofessional the staff is. read more
