Purchased a defective item and they refused to give me a refund. I produced the receipt but they…read morewouldn't budge. They claimed that I purchased the item elsewhere even though the receipt clearly showed that it was bought in their store. I had been a customer their for 22 years but from now on I'll do business at Tractor Supply down the street. This isn't the first time I've had trouble with the manager of that store.

We love this place. Every tome we are in Galena we seem to have to stop in. It never disappoints…read more The staff could not be more helpful!

Stopped in last Thursday about closing, very nice store with friendly and knowledgeable workers…read more Did't rush me but helped me with what I needed. Wish I lived closer so I could visit more.

I don't usually rave about most businesses,but Ace in Dixon has people who know their business and…read moreyou can get almost whatever you need and quickly too.

Ok you might pay a bit more but you can be assured the staff it there to help. Quality hardware…read morewith some hard to find services like screen and window replacement on site. Great paint selection with top of the line tools for many jobs. More often than not you will find it ACE in Monroe. Many good bargains too.

Having recently purchased a home in Monroe, I was looking forward to friendly, small town service…read more I entered the store and was helped by nice people in the back. I paid for my purchases without event, (or pleasant service) at the register. I reentered the store to find my adult son who had become separated from me. Not locating him I sought to exit the store and encountered a LONG line of people waiting to check out. Since there was no way to bypass the line, and since the space behind the cashiers was very wide and unobstructed and unmarked by any indication of 'no entry', i began my exit by passing behind the cashiers. I was stopped by a very surly woman who proceeded to tongue lash and lecture me like I was little boy in front of a room full of people. (I'm 74 years old). "This is 'cashier territory', you are not allowed back here!!!!" Since I was now more than well past her, I apologized, and slunk off. In retrospect, I should have told her to F-off, but I didn't. I will regret not being able to spend money there anymore, there are other stores and on-line available.

Needed some o-rings for an RV faucet and they helped me out in finding the right one. Took the time…read moreto go through the drawers of the many different ones. Patient and helpful Ace is the place.

3/24/25. I stopped at Menards after work to buy 3 boards for shelves, needed for an inexpensive, do…read moreit myself project. I found the wood area, but the wood was too long. I needed help and advice, I could find no one. I then found another area that sold finished shelves, again no associate could be found. It was so noisy in the store, it was causing me frustration. The music was loud and playing fast rock, there was a TV in the corner that was loudly talking about cupboards and every few minutes, the "save big money at Menards" song played. The volume to the theme song was louder than the music! Since the store is so big, I called the service desk and asked them to send an associate. I also stated, it was so loud in the store that I thought I was going to have a breakdown! Of course, an exaggerated statement coming from my frustration. Two younger girls showed up with very condescending attitudes. Actually, they were rude. I went back to the lumber area, a young man showed me where shorter boards could be found. I had to go upstairs and carry the 3 boards down the stairs myself. Associate James, walked right by me and made no eye contact. I needed wood screws, I guess I interrupted him by asking where I could find wood screws. He bluntly said, yep, over here. He walked way ahead of me to the screws, when I got there, he waved his hand and said, here they are! The WHOLE experience was AWFUL! I have spent a lot of money in their store, recently having purchased a washer and dryer. I commend associate Stacey, she has always been so helpful and she treats customers with respect.

Ok here's another one of those going to a huge warehouse stores and getting no service!!! But Wait…read morenot this time :) AMAZING... Went to find tools for the UW project, and I got 3 sales people to help!! WOW I was in and out with what I needed in 10 mins!! They actually remembered customer service. Kathryn was a great cashier .Kudos to the manager for training these employees to value customer service. A++++

Excellent local hardware store. Usually they have everything we need, so it avoids the aggravation…read moreof the travel to, and wasted time finding things, at a super-store.

Great home town store. Wonderful chicken help. If they don't have it at Farm and Fleet, you don't…read moreneed it!!!!!

Woke to a dead battery this morning, and since we're staying in the middle of an area we're not…read morefamiliar with we were referred to Blain's. We called and got a quote and the promise they'd be able to fit my car in as soon as I got there--battery was tested then replaced within 20 mins of our arrival!! Kind and competent staff! Highly recommend if your ever find yourself in a bind in Freeport, IL!!