Excellent and friendly services!! Whatever you need done will be in a timely manner and a job well…read moredone.

Poor/non-existent customer service. 2020 This company was…read moreproviding service in my neighborhood and I was recovering from a couple herniated discs in my back so I called and used them for the 2020 Spring/Summer season. $40 per mow for my medium size lawn that takes them less than 5mins to mow. Signing on was fine but response to my communications was slow and I often had to call or email multiple times to pay my bill each month. I was told Covid had pulled Rachelle away for child care meaning Rob was left to manage the business so everything was happening slowly. The mowing itself wasn't great but it was getting done. The team followed the same exact pattern every week they mowed which formed ruts in my lawn. I've never used a lawn service before so chalked it up as part of this being a basic-level, relatively low-cost service. Then the lawn care team mowed a hose that was in my backyard and didn't tell me. Just shredded it multiple times and without skipping a beat kept going. When I called the office and left a message Rachelle called me back and was apologetic, offering to reimburse me for hose. I told her that wasn't the point but instead I was concerned they had damaged my property and not bothered to tell me. I was assured that wasn't acceptable and not the level of service they normally provide and that they would talk to the team member. In June I asked them to raise the deck on their mowers because they were scalping parts of my lawn completely killing the grass. No reply. They advertised they could do additional services like verticutting, aerating, and fall cleanup so I left a message requesting a fall cleanup. No reply and i didn't know if it was actually going to happen until they just showed up one day and did it without letting me know to expect them (so I could lock my dog door to keep my 4 dogs inside). They blew a ton of leaves underneath my large deck up against the house attracting a varmint who nested there and into the window wells. I had to roust the varmint and clean the window wells out after they were done. Not okay. I had paid them over $100 to take care of of the leaves and instead I spent hours finishing the hardest parts of the job. I was waiting to receive the bill to call and complain. However, two things stopped me. First, I didn't get a bill until the following spring. Second, this company had proved they're working on a shoestring and that my opinions about their poor service didn't matter. I emailed to discontinue service in October and asked to settle up my bill. The mowing stopped but I didn't get a reply or the final bill until the following spring (2021). Yes, I got an invoice 5-6 months after my final service which was the fall cleanup. 2021 - I recovered from my back injury and enjoyed the Spring/Summer season of yard care on my own. We're approaching fall now and this company has a team that still mows 3 of my neighbor's lawns. I know this because they park the company truck and equipment trailer in front of my house every week even though I'm not a client. A couple weeks ago the team pulled up as usual and parked on the street directly in front of my house which reminded me I had intended to call to see if they could finish up the season for me. So I called the office and left a voicemail asking if the team that is right here, right now could include my lawn which takes them less than 5mins to mow. No response. Not wanting to lose this opportunity, I stood outside in the cold and waited until the team was done mowing my neighbor's lawns then asked a team member if they could do my lawn since they were already there. I got a blatant smirk and a rude no, pretty sure we're not taking on new clients. I thanked him and went back inside. I called the office and expressed my dismay at the rude treatment. It was uncalled for. No reply to either call. Today the team was back and mowing my neighbor's lawn and parked in front of my house, walking through my lawn to do it. I asked them not to walk through my yard. They agreed then did it anyway. These guys are just completely rude and tone deaf. Overall, I'm frustrated with the poor customer service of this company. Covid was an excuse that I accepted that for a year. But I think this is the new normal for this company and it just doesn't work for me. So neither do they.

I requested snow removal on Saturday. He came very quickly, did a great job, and I will definitely…read morecall him if/when we have another snowstorm! Fantastic service!!

Reynolds Lawn Care ( Brandon Reynolds) removed my snow on double driveway, porch and sidewalks. He…read moreresponded in about 5 hours to my Yelp request, and once I expressed interest, he responded within 30 minutes or less. Scheduling with him was extremely easy, and he gave me my choice of times. He arrived on time, called ahead to confirm, and did a great job for an incredibly reasonable price! I would call him again.

Needed a quick loaded yard of mulch. He worked around his delivery and made it really easy for me…read more I appreciate his effort. You can tell the business by talking to his impressive young son. Will definitely do business with them again. Thank you.

For someone who claims to have been in business as long as he has, you wouldn't know it by the way…read morehe treats his paying customers. I would not recommend him to anybody after being talked to rudely over the phone and through emails. Apparently, he's shortstaffed these days, and unable to deliver firewood within a reasonable amount of time. By that, I mean one month or less. I ordered on October 1st (thinking that would be enough advance notice to have some wood before winter) only to get it on February 1st. That took a phone call to get too. By that time, winter is half over here in KC, so what was the point? I obviously didn't mean enough to him to get it here in time. That's not how you get repeat business. A bad attitude will kill a business quicker than anything I now. You can't "cherry pick" your customers. Go elsewhere for wood, is my recommendation. You can have the best wood in town and it still won't matter if you treat people poorly.

Technician came to fix burst irrigation. Said he will return the next morning to turn water and…read moreinstructed me not to turn water on. No show and wants to charge us to come back despite his initial statements. Dumbfounded.

My experience with Heinen was great! The job was a little over my head so they were nice enough to…read morecome back a second time and walk me through what was going to be done to regrade my yard. I had to pay 1/3 deposit in order to book my job but they were honest about the timeline being 3 weeks out and that's what it ended up being. Several days after completing the job, I even received a follow-up phone call to remind me to water my seeded areas.

I can't recall how I found Joshua but his company has been handling my home yard services and my…read moredad's. He is very professional and personable. He's timely in cutting our grass in regularly managed timeline. If I have questions about other work or need his expertise, he's available to discuss via text or in person. They do a great job at both properties. Including curb and alleyways we're responsible for maintaining.

Had great variety for so late in the growing season. I was looking for Begonias and I noticed they…read morehad a Yucca Cane that was the perfect size. Ended up purchasing the Yucca and a large pot for it. The employees were incredibly helpful even though I came in so close to closing.

I just purchased some trees from Rolling Meadows and they installed them today. The crew was…read moreawesome - because of the wet weather and mud, they couldn't access from the road in back and had to pull them in from the street (big trees!). They took their time, dug holes, mulched, and staked them in a very professional way. They even mulched an existing tree next to the new ones. The trees look fantastic - thanks, Rolling Meadows Landscape & Garden Center. There's nothing I like more than a professional landscape job!

Chris Cross is an ethical businessman and very knowledgeable in all things concrete snd excavation…read more First and foremost he is honest. Where so many contractors will basically hide snd tell you "nothing I can do" Chris WILL STAND BEHIND HIS WORK. I cannot recommend Chris enough due to all these factors. He's just a good, hardworking man from the old school. He takes pride in his work he will be my concrete guy as long as he snd I are both ticking. I wish all contractors were all reliable and decent as Chris Cross.

Chris Cross at 'Cross Bobcat and Concrete': We just had him replace our front sidewalk with…read moreexcellent results at less than half the price of our other estimate. He included piers and other measures (to prevent recurrence of sinking slabs by front stoop) that were not included in the higher estimate. He was on time, and easy to work with, too. I got his name from a friend who had him replace their driveway about 4 years ago and it's in like-new condition.

I was in a bind to get a lawn mowing service in late spring 2022. Jeff came over and walked the…read moreyard with me to be sure he was comfortable with the hills and that I was comfortable with his understanding of the yard. His quote per service was much more reasonable than other vendors I contacted. I later added on mulching service. He did a great job for all of 2022 and would hire him again if I needed a lawn mowing service.