Excellent and friendly services!! Whatever you need done will be in a timely manner and a job well…read moredone.

Poor/non-existent customer service. 2020 This company was…read moreproviding service in my neighborhood and I was recovering from a couple herniated discs in my back so I called and used them for the 2020 Spring/Summer season. $40 per mow for my medium size lawn that takes them less than 5mins to mow. Signing on was fine but response to my communications was slow and I often had to call or email multiple times to pay my bill each month. I was told Covid had pulled Rachelle away for child care meaning Rob was left to manage the business so everything was happening slowly. The mowing itself wasn't great but it was getting done. The team followed the same exact pattern every week they mowed which formed ruts in my lawn. I've never used a lawn service before so chalked it up as part of this being a basic-level, relatively low-cost service. Then the lawn care team mowed a hose that was in my backyard and didn't tell me. Just shredded it multiple times and without skipping a beat kept going. When I called the office and left a message Rachelle called me back and was apologetic, offering to reimburse me for hose. I told her that wasn't the point but instead I was concerned they had damaged my property and not bothered to tell me. I was assured that wasn't acceptable and not the level of service they normally provide and that they would talk to the team member. In June I asked them to raise the deck on their mowers because they were scalping parts of my lawn completely killing the grass. No reply. They advertised they could do additional services like verticutting, aerating, and fall cleanup so I left a message requesting a fall cleanup. No reply and i didn't know if it was actually going to happen until they just showed up one day and did it without letting me know to expect them (so I could lock my dog door to keep my 4 dogs inside). They blew a ton of leaves underneath my large deck up against the house attracting a varmint who nested there and into the window wells. I had to roust the varmint and clean the window wells out after they were done. Not okay. I had paid them over $100 to take care of of the leaves and instead I spent hours finishing the hardest parts of the job. I was waiting to receive the bill to call and complain. However, two things stopped me. First, I didn't get a bill until the following spring. Second, this company had proved they're working on a shoestring and that my opinions about their poor service didn't matter. I emailed to discontinue service in October and asked to settle up my bill. The mowing stopped but I didn't get a reply or the final bill until the following spring (2021). Yes, I got an invoice 5-6 months after my final service which was the fall cleanup. 2021 - I recovered from my back injury and enjoyed the Spring/Summer season of yard care on my own. We're approaching fall now and this company has a team that still mows 3 of my neighbor's lawns. I know this because they park the company truck and equipment trailer in front of my house every week even though I'm not a client. A couple weeks ago the team pulled up as usual and parked on the street directly in front of my house which reminded me I had intended to call to see if they could finish up the season for me. So I called the office and left a voicemail asking if the team that is right here, right now could include my lawn which takes them less than 5mins to mow. No response. Not wanting to lose this opportunity, I stood outside in the cold and waited until the team was done mowing my neighbor's lawns then asked a team member if they could do my lawn since they were already there. I got a blatant smirk and a rude no, pretty sure we're not taking on new clients. I thanked him and went back inside. I called the office and expressed my dismay at the rude treatment. It was uncalled for. No reply to either call. Today the team was back and mowing my neighbor's lawn and parked in front of my house, walking through my lawn to do it. I asked them not to walk through my yard. They agreed then did it anyway. These guys are just completely rude and tone deaf. Overall, I'm frustrated with the poor customer service of this company. Covid was an excuse that I accepted that for a year. But I think this is the new normal for this company and it just doesn't work for me. So neither do they.

In my experience, when everything goes well rarely do people provide feedback. Reviews are…read moregenerally negative. That is not the case here. We have been using this team for multiple years and have been very satisfied / no issues / all good. The gentleman that has been working with us for years has retired and a new tech came to our house to work on our sprinklers. It was not the best experience - in fairness he was early in his career (we have all been there). Long story but punchline is a water line burst in our basement while he was working on the sprinklers - I wasn't home - so my wife notified him that water was shooting everywhere - not good. Unfortunately - he did not know how to shut off the "main" had to call his supervisor. Precious time had been lost and several personal items in our basement were ruined. Not expensive things - sentimental things like pictures. I came home immediately and saw the mess and was appropriately upset. My wife and I were retrieving stuff / cleaning. We were told that a plumber needed to assess - his company is not (nor does it advertise to be) certified plumbers - they focus on irrigation. In the heat of the moment that did not make a difference to me - I was angry. Meanwhile - we secured an emergency plumber to come at 9:00p and it was going to be expensive. I was convinced the broken pipe was not a coincidence - that it had to be tied to the irrigation issue. I conversed with the Lawn team via email and said I hope the owner comes with an open mind tomorrow to help us get to some sort of common / good answer - and I will try to do the same. When the emergency plumber arrived - I didn't tell him the irrigation company or tech - I just said - "could he have caused this?". The plumber said "no - nothing he could have done would have caused this - the house is 15+ years old and parts wear out and he has seen this before - they just break". In fairness, he did say the tech should have known how to shut off the main as that would have mitigated much of the damage. Once the plumber completed the repairs I emailed the owner saying "he was right - it was not his tech - I apologize for so quickly assigning the blame". I said I do look forward to meeting him tomorrow as we still have a sprinkler head issue to resolve - but I do regret how quick I was to judge. This morning was parked outside of our house 5 minutes before the scheduled time. I met him on the front porch - we looked eye to eye - and he said "thank you for the update last night". It was sincere - I owned my own small business for many years. When things go wrong it is very stressful - and things will go wrong - people are not perfect / no one is. We reviewed the plumber's work and then he said lets get that sprinkler fixed. He did it himself - no one else there - just hand on shovel and in the mud. He then knocked to inform me that it was all done. I asked him "what do I owe you?" - and his answer was "nothing - you have been through enough the past 12 hours". Think about that - I attacked his business without incorrect assumptions - and he still took the high ground. One true thing in life - character is not revealed in good times - it is when things go South you wee what the person's character is. We shook hands - looked each other in the eye with mutual respect and everything has turned out fine. So my point in all of this - mistakes happen - but what I experienced today was an owner of a business doing the best he can to do the right thing. Respect for him. Of course I wish I never had to deal with the water leakage issue - but in some ways I am grateful. Glad to know there are good people out there and are fighting the good fight. What I experienced was that the owner was a fair and decent man - and we walked away on good terms. That seems like a rare thing in this world today - so it was really impactful to me - I saw what the man was made of / his actions when things went bad and I respect him for that. Thank you Jason. Michael

Fine for maintenance type things, but don't ask them to do the hard stuff - i.e. plumbing. Had a…read morevalve totally replaced by them last November and I have crews here doing some work and we're moving some sprinkler stations around, but this crew showed me inadequate/flimsy connections to the valve they replaced not a year ago. The landscaping crews turned it on just now and the water gushed out of the weak joint. I need it repaired now, so this crew is going have to do it. I've been using Lawn and Sprinkler Guys for basic maintenance for years, but I'm going to choose a more competent company for this type of work. I'm out over $500, plus the cost of repairs today, so be forewarned!

KTS just removed three large trees on my property in Olathe, Kansas today. They did an outstanding…read morejob in every respect. The team cutdown the trees, disposed of all wood, branches, etc., and ground out the stumps. They were very quick and exceptionally thorough in the cleanup of the yard. Price was very reasonable. I would use them again in a heartbeat, if I need to. I highly recommend KTS.

I left them 2 messages but never received a call back. I like to help the smaller businesses so…read morewhen I didn't get the 1st call back after a week, I tried again. In the voicemail I left my name, 2 contact numbers and details of the service I needed (2 mature maples trimmed up & shaped). Too bad. I understand Katzer has a history in this town but apparently this generation isn't concerned about keeping the same reputation going strong.

I had Beautiful Outdoors come out to repair an electrical wire for my sprinkler system after a…read moreconcrete contractor accidently dug it up. This is normally something I would have done myself, but due to time constraints I needed to hire a company. I was quoted $90/hr + parts. Seemed reasonable for a quick job. The tech was a great guy and made quick work of the repair. I was really happy with the completed job. That was until the invoice came over at just under $400. I was shocked when I saw the price and thought it might have been a mistake, so I asked for an itemized copy of the parts. Turns out it was not a mistake, they just mark up their parts by 400%-600%. I understand the business side and marking up parts... I am completely okay with that. However price gouging to this extent is pretty excessive. Sprinkler valve box at $40 each.. and small waterproof wire splices at $5 each is absolute robbery. The tech did a great job with the repair. I was happy with the work done, but I paid a PREMIUM for it. Just be aware of this before you have them complete any work for you.

Kyle was responsive and quickly answered all of my questions on their irrigation maintenance, will…read morebe reaching back out in the future.

Had great variety for so late in the growing season. I was looking for Begonias and I noticed they…read morehad a Yucca Cane that was the perfect size. Ended up purchasing the Yucca and a large pot for it. The employees were incredibly helpful even though I came in so close to closing.

I just purchased some trees from Rolling Meadows and they installed them today. The crew was…read moreawesome - because of the wet weather and mud, they couldn't access from the road in back and had to pull them in from the street (big trees!). They took their time, dug holes, mulched, and staked them in a very professional way. They even mulched an existing tree next to the new ones. The trees look fantastic - thanks, Rolling Meadows Landscape & Garden Center. There's nothing I like more than a professional landscape job!

Buried my sump pump and downspouts but didn't place the pop up valve far enough down so it left a…read moretrench in my yard and they wanted to charge me again to come out and fix it.

Company took $3750 "deposit", performed zero work and would never return the funds. Aka stole…read more$3,750 from me. Do not recommend!!!

Great company and service. Personnel are always extremely professional and do great work. We have…read morerecommended them to all our family and friends!

Our experience with this company was a nightmare. We spent thousands of dollars on a job that…read moreshould have taken three days, but was strung along for weeks. The current owner (Not Mr. Shelton or his sons.) was incompetent, and only showed up to take our order on the 1st day and collect payment the last day. There was no forman on-site any of the other days for direction. They drove their truck on our lawn (We have in-ground sprinklers.), parked in our pristine driveway (leaving oil stains), and cut the wiring on our exterior lighting. The crew (Who smelled awful, and wore profanities on their clothing.) asked to use our restroom, and requested beverages in the heat, as they were often left without transportation. A different crew was sent each day, with no instructions. By the end, Tim was sending his kid's soccer coach to complete our landscaping, "as a side job." They destroyed more than 75 plants (iris, peony, clematis, and more), stole our wheel barrel, and mulched around weeds. You can't make this stuff up! It would be hilarious, had it happened to someone else. Don't make the mistake we did: do it yourself or find another company. Unless you have a nasty in-law, frenemy at work, or nosey neighbor. Then, by all means, recommend their services and watch the comedy of errors unfold! #payitbackwards

I was really impressed by how quickly they responded to my inquiry. There were able to get out to…read moremy house within 24 hours to give me an estimate and were out the next day to remove a huge tree in my yard. They cleaned up the yard well after they finished. I would use them again. Thank you so much! Located in Lenexa, KS.

I would NOT recommend this company. If you value your property and expect professional customer…read moreservice, I would look elsewhere. During the job, they damaged my grass, broke multiple panes on my greenhouse, broke other glass items, and destroyed a $100 digital birdhouse. The cleanup afterward was also disappointing. What bothered me most was the complete lack of communication. At no point did they tell me these items needed to be moved or that they could be damaged. As a professional service, I assumed they would either work carefully around them or simply communicate with me beforehand so I could move them myself. After the job, I texted my contact and asked for sod replacement as the bare minimum considering all of the damage. His read receipts are on, so I know the message was received and read, but I never received a response. My mistake was paying them before these issues were addressed. Once they received payment, the communication stopped. Very unprofessional experience from start to finish. Based on the property damage, poor cleanup, lack of communication, and failure to respond afterward, I would NEVER recommend this company.