Excellent service. Very professional and kind. Came quickly and the job was done promptly.read more

Very quick response, fast service, and very reasonably priced. Had our refrigerator cooling again…read morein no time! Would recommend.

Yesterday I had one of the best appliance service experiences ever. We had two Sub-Zero…read morerefrigerators that were behaving strange and dollar signs were flashing in my head! I filled out a form on Thomas Service Company's website, they called me first thing Monday morning and Kyle showed up just as promised. Kyle was pleasant, knowledgeable, and went the extra mile to help us. After expertly fixing our Sub-Zero issues (They're 15 years old and these were minor fixes so shout out to Sub-Zero) he also adjusted the burners on our Wolf range to help them perform better! The work Kyle did was excellent, and I was grateful for his work and professional manner. He also told us the story of their family business and that was nifty, too! I highly recommend Thomas Service Company, Sub-Zero, and Wolf. Added benefit: The total service bill was way less than I imagined!

Thomas Service Company keeps my 20 year old Subzero chugging along. Recently they had to replace a…read moreleaking coil and failing compressor in the refrigerator section. This was a major repair and was pretty expensive but should keep my Subzero viable for many years to come. Thomas specializes in Subzero products and their technicians really know their business. I used another repair service once and although the technician meant well he was not very familiar with Subzero so he really wasn't able to fix the problem and I called in Thomas who did. Thomas technicians know what they are doing, they are polite and informative, and they don't make a mess. On my most recent repair, I noticed that the temperature in the refrigerator section was too high. I called in the afternoon and had a repair crew on site the next morning. They very quickly diagnosed the problem and showed me the evidence. Since it involved a major replacement of parts, I expected to have to wait until the parts were ordered but they had the correct parts in their truck and completed the repairs in about an hour. We have hard wood floors in our kitchen and they were careful to protect them from damage. Other than having a substantial bill (which wasn't their fault), I was extremely happy. If you own a Subzero you should use Thomas Service.

I called Larry on the weekend and I was very surprised that he was able to make it to my home the…read moresame day help me out with my gas stove. Very affordable price. I am very pleased. I highly recommend this company.

Appliance man Larry was a breath of fresh air. Polite, professional, efficient and skilled. This is…read moreold school customer service. He told me my dryer was not worth repairing and I so appreciate the honesty. 10/10 Excellent.

My husband and I recently purchased several appliances from AC Carlson for our kitchen remodel, and…read morewe couldn't be happier with our experience! It had been several years since we last remodeled a kitchen, so we had plenty of questions. Dan was wonderful to work with from start to finish. He was knowledgeable, patient and attentive to our needs, taking the time to explain our options and help us choose exactly what we were looking for. Thanks to Dan's guidance, we found the perfect double ovens, refrigerator and cooktop-all while staying within our budget! What could have been an overwhelming process turned into a very enjoyable experience. We truly appreciate Dan's professionalism, expertise and exceptional customer service. We would highly recommend both Dan and AC Carlson to anyone shopping for new appliances!

I goofed. I thought I had a hum in my new stove. Instead I had turned on a fan on my microwave. It…read morecreated a hum. I called in distress and Eric stopped by on his way home to check it out. By then I had figured out the problem but nevertheless I appreciated your fast response and would recommend your services. Thanks for everything and I'm sorry to have called unnecessarily. Sharon B.

Can't recommend the MN Dryer Vent Guys enough. I noticed a funky/musty smell in my dryer and after…read moretrying to troubleshoot it myself, I reached out to get my dryer cleaned. When chatting on the phone with Troy, he initially thought I might need a new vent line but upon coming to my house he further explained what was going on and it was clear it was an issue with the type of dryer I had and not the vent. I so appreciated Troy's expertise and the time he took explaining his diagnosis of what was going on. MN Dryer Vent Guys will definitely be my first (and only) call for future dryer needs.

The service call itself was okay. There were no issues regarding the vent cleaning itself or…read moreinteractions with Troy during the service call. However, after providing payment in the form of a check I received a threatening text message from him saying he intends to charge me a $20 fee for gas, to "come back and get different form of payment", in the event it "doesn't pick up in 24 hours" (checks can take up to 3 business days). I should note this text was received literally about an hour or two after the service call completed. Shortly later I confirmed with my bank the check was indeed cashed that same day, yet never got a follow-up from him. This would have been reasonable if there was an actual problem with payment first, and then he reached out to me, but that isn't apparently how they do business. This was one of the rudest interaction I've ever gotten from a business owner for a given service. I personally would not recommend.

When our Samsung dryer stopped heating, I was hesitant to call Samsung for recommendations. Figured…read morewhomever they promoted would charge me an arm and a leg. But - after calling a number of nearby services and hearing either they don't work on Samsung or they couldn't work on my Samsung for a week - I buckled and called the recommended repair service. They answered right away. Very professional and they could be out the next day. They were able to quickly diagnose the problem and get it fixed. Kindly cleaned out some lint that I didn't even know was buried deep in the machine while they were at it. Before I knew it - I had a working dryer... and a bill for... drumroll ~$120 total! Well worth it. I'm sure not everything goes this smoothly (in my case a wire was at fault) but this experience showed me Primo is honest, fair, and prompt. Perfect combination. Thanks Dude!

Our fridge was not cooling, but our freezer was filled with ice…read more We called Primo, and saw Eric. He was easy to work with. He came once to see what was wrong, then ordered the parts, and came back a few days later. He was super on-time for both visits. It cost us $84 for labor and $150 for parts. He replaced the "jazz board", which is a hilarious name for a part. He guaranteed his work for 100 days. Our fridge is working (four weeks after repair). We'd call him again.

In this day of age where every company is trying to nickel and dime you to death for any and all…read moreservices, Tom is the complete opposite of that. He has always been upfront about his price (very reasonable compared to big advertisement companies). He never tries to up-sell you as everything is already baked into the quote he shares, which again is almost half compared to others that we got quotes from. Regarding the work itself, he is very professional, detailed and thorough! The scheduling process with him has always been a breeze. We have used his services twice now and both the times we were pleased with the results and recommend his services to all of our friends and family.

After looking at reviews on Yelp, I had sent a request for a quote via the indoor air specialists…read morewebsite. Tom called me the next day. I had initially just wanted the dryer ducts cleaned, but after hearing that they were running a special on the whole house venting and free dryer duct cleaning for $130. Since I had no idea when the last time the ducts were cleaned and it would have been about $70 for just the dryer duct, it sounded like a good deal to me. Tom came out a couple of days later and was even early. He and his son were very professional and friendly. I thought they did a good job and I would use them again as well as recommend them to others.