The tech came the same morning I called about the refrigerator issue we had. He was knowledgeable…read moreand explained things very well. And he fixed the issue. Price was very reasonable.

My 15 year old KitchenAid refrigerator started leaking water and then began not cooling the top…read morepart of the refrigerator or freezer. I had called Darin's Appliance repair and did not give a call back. 48 hours later I called again only to be told he doesn't work on refrigerators any more; he could have said earlier. I call APPLIANCE RESCUE. The receptionist asked for the model number of the refrigerator, then said they would call me back later. She called back in 20 minutes and said he would come to take a look at the unit within the next 2 hours. He came in 1 1/2 hours, tried restarting the refrigerator but it only ran for a few minutes; he had checked on electronic board availability and they are no longer stocked by the company. . He measured my refrigerator, gave me a suggestion when I asked, where to go to buy a new one. I thought he was highly responsive, polite, helpful even if he could not repair the unit.

this repair company was selected for me by my home warranty. I have never heard of an appliance…read morerepair company, not having the most basic appliance parts on hand. When I called to follow up to find out if the parts were finally in. I was rudely told that they called me on this day at that time and left me a message. Perhaps they did, however I did not get a message, it would seem to me that it would be in the companies. Best interest to follow up with that call a day or two later when they did not hear back from me. When I did reach them, it was going to be another two weeks before they would get out to actually repair my dishwasher and my dryer. That is unacceptable with timeliness. It was unacceptable with the customer service received. It's unacceptable that an appliance repair company doesn't have basic appliance parts on hand. I would have chosen another company who has always repaired my appliances on the spot at the first appointment, however, this was through my home warranty, and it wasn't up to me to select the company. If I could give this company zero or negative stars I would. Just the customer service and lack of understanding that going a month without a dryer and itself is extremely let alone the fact that he was rude and clearly not worried about a poor review is unacceptable. again, I'm only giving one star because I have to give at least one.

Wow! BJ does it right! From the cool text message updates on where he is to his super friendly…read morepersonality and integrity he is the Best! Turned out the part for our stove was super expensive and we both agreed that it would just be best to buy new but he knew what he was doing and took only 15min to tell me what was wrong. His rates are reasonable and fair. He asked if he should take off his shoes or put on booties - so courteous. Would 100% recommend him to anyone, you won't be disappointed!!

Furnace failed thanksgiving day We called TMI and they came…read moreto check things out . Because it is an older unit parts availability was an issue. They stuck with it and as soon as the parts were in they replaced them quickly and things are running smoothly again Very happy with everyone at TMI !!!

I needed help with a couple appliance repairs in my home. I called TMI because their website says…read morethey give their employees a background check. I want to be sure the person entering my home is legit, so that's important to me. They also have great online reviews, and now I see why. They offer reasonably priced services, and get the job done quickly. The technician was very respectful and efficient. He kindly offered several pointers on how to maintain my appliances. I plan to purchase their VIP home warranty program to help me maintain my home. Satisfied customer.

Was able to come over the same day. Diagnosed problem…read moreimmediately. Would definitely recommend this outfit!

We didn't have the great out come as most people did with Save Your Appliance…read more Our ice maker has been freezing up due to a loose flap letting air into the ice maker compartment. They came over and looked at our 10 year old LG refrigerator,and said LGs are junk and ours isn't worth fixing. They didn't even really look at the ice maker or the manufacturing date. After 30 minutes and we paid them the $125 dollars for their visit and they left. The fix is a $90 dollar part and probably a hours worth of labor, which I will go ahead and do my self.

Absolutely one of the best service experiences I've had. Called them, waited for a return call as…read moreboth he and his daughter were out on calls. Spoke with Maria to set up an appointment. She asked the brand,model # and what the problem with my clothes dryer was. She said it was probably one of two possible problems. So knowledgeable it was almost hard to believe in these days. Gary came out fixed the problem in record time and shared his knowledge about appliances. Very helpful and knew what he was doing. He learned the profession from his dad and now has taught it to his daughter. If you need an appliance repaired give them a call. You will glad you did, I sure was.

Professional and polite service. Recommend for your appliance repair needs. Responsive and reliable.read more

Bob was great. However, Sears "rules" limited his ability to service fully. Cleaning out the…read moredryer was an extra cost unless I did it. Reinstalling the dryer was an extra cost and to be rescheduled so I had to do it. I paid for a service that is only a partial service. Bob's hands were tied. He seemed in a hurry but spent lots of time trying to figure out the "paperwork" on his phone for Sears, eventually giving up. So much of his time was taking care of "Sears'" needs rather than mine? What did I pay for? I ended up spending a great deal of time working on the dryer! Impressed with Bob's ability but not impressed with Sears' policies and service.

My appointment was confirmed then CANCELLED after they were a no show two hours after scheduled…read more Then the AI refused to schedule another appointment.

This is a parts supply house. They aren't concerned about your feelings and they don't care who you…read moreare. What they do is their jobs and in the 20+ years I've been going there, both as a contractor and a homeowner, they've always been straight forward and had what I need. On top of that, this is one of the few supply houses that still sells to the average Joe. Just be sure to have all the info when you go or call. If you have no idea what you're doing, call Menards or True Value, they love that shit.

i never give 5 stars to anyone and only work on my own stuff. To me ordering any online can be both…read moreconfusing and frustrating with nobody to ask a question. yes prices might be a bit higher than online . always good to compare, always do,, but it's really nice to be able to talk to a (real) nice person and was in and out very quickly.. i was able to pick up parts right away and the washer is fixed. plus, i like supporting local business's thank you Sundberg Rick F.