Upgraded review -- our last one was 14 years ago! It is a bit of happy new news and a bit of same…read moreold, same old to report.
So whatever happened with the Friendly's that weren't shut down, under private equity management post-bankruptcy, is mostly working. The quality of the food at our last few locations has been really good. The service here was quite good, although the servers were still just a wee bit overworked, it could not have been nicer or more solicitous.
What struck us coming back to this particular location was two things: first, the food is much, much better. Fish sandwiches with real fish filets! French fries that tasted like real potatoes! Cole slaw with a (drum roll) unique flavor (we couldn't nail it down, the secret ingredient was vaguely mustardy). Gazing around at other diners' plates, we saw really good presentation, and nice portions.
The second thing is they are definitely spiffier. A lot of the locations had a sad, threadbare look to them a few years back. This one, like the one we went to in Connecticut last year, looked fresher and less desperate, while managing to still look like every Friendly's ever. They haven't really done a re-skinning: they just put some effort into cleaning things up and replacing old fixtures. The tables and silverware were clean and the restrooms spotless.
So, the not-so-wonderful aspects.
First: while we had really great service being seated and taking our orders, the kitchen is s-l-o-o-o-o-w. This seems to be the MO at every Friendly's these days -- great front of the house service, backed up kitchen management. We were actually split into two parties in two different sections, and one of us had to wait a half hour between order and food and the other nearly 40 minutes. That is probably unacceptable to most people, but we were on a quite relaxed pace this particular evening so it did not rankle much. That said, with half the tables empty, this really needs to be addressed before we can say we're back to good-old-friendly's.
Second: no big surprise, the prices are up from the last time we were here. Basically they are 50% higher -- two people ordering less expensive plates and no beverages other than table water was more than $30, tip not included. The other table in our party was closer to $20 a person. I may just be getting old, but that seems like a lot. However, the internet tells me the average for all food prices is up 42%, and there have been some labor law changes as well, so....technically I can't complain, because adjusted for inflation, these are the same prices we paid for the same meal 12 years ago.
I will put it this way: Friendly's is safe once again for those going with nostalgia in mind, and little kids adore it (they were in most parties that were not seniors getting their senior discount). Whether it's a go-to place when you want diner style comfort food again remains to be seen. But I do want to give them kudos for improving, and if you have been turned off in recent years, take a look at this location and check it out. Just be prepared for a long wait from the kitchen.