I reached out to Nancy and she was great . I give her a 5 star rating with calling me back and…read moreresolving the issue.

Horrendous customer service on all levels. Financial Statement preparation is a joke. They're late…read moreand wrong almost every month. It's 7/6/26 and our Association still doesn't have answers requested on our March and April financials. We still do not have our June financials. The employee turnover in the Finance Dept is high. I have even copied upper management and the president of the company on emails and have gotten NO RESPONSE! They ignore email communications when you complain. They go weeks and weeks without responding. Maintenance is another joke. We have had a request in since 4/20/26. I have emailed several times to follow up and still have gotten no response. Run away very fast from this company. They have proven over and over they simply don't care about you. Our board is completely disappointed in their performance and our trust and faith in this company could not be any lower. But of course, they take their money on the first of every month.

Total Solutions isn't as bad as the reviews below indicate. There were a couple minor bumps, but…read moreoverall I was satisfied renting from them. Positive: 1. I needed to find an apartment quickly because the house I was renting sold. Dave matched me with the perfect condo in a nice neighborhood with a 5 min drive to my work. He knew exactly what I was looking for with 2 kids and helped save me time. 2. Due to a divorce, my credit was terrible and there was even an adverse account from a rental property agency on my credit report from a balance I owed. I explained that was from my ex husband and they pleaded my case to the owners and they accepted my reason so i could move in quickly. 3. I was slightly short on the income qualifications, but showed I was working 2 jobs and they let it slide. 4. When some stranger randomly submitted a complaint about me to Total Solutions, they asked me if it were true (it was not) and gave me the benefit of the doubt. 5. My rent was always paid by the first week of the month and they were very fair if it were a few days late. 6. I received a letter telling me I had 30 days to vacate the condo-I guess it went into foreclosure-and they worked with me to extend it out months until my kids were out of school for the summer so I didn't have to make my kids change schools. Slightly Negative 1. I didn't receive my full security deposit back. I had put down $1275 and got $1,000 back even though the apartment was left spotless. Dave found a Cheerio wedged between the patio door and a scuff mark on the walk (could have easily been wiped off), so they took the $275 to paint the place. 2. A contractor that came to fix the ceiling in my bathroom took a little while, but it was fixed right and never experienced the problem again. Overall, it was a good experience. The only reason I am writing this review is because I was looking for their website to refer a friend of mine to rent from them and I stumbled upon all these horrible reviews and wanted to share my positive experience.

If I could rate in the negatives, with no exaggeration , I would .This company only improves in its…read moreclient services by upgrading their disappointment level. What ever you're reading on here providing praise is falsehood . Honestly. Been going back and forth with Junior and whomever it is that SOMETIMES answers the phone for about a month if not longer now. No call backs, apartments they guarantee no one is interested in end up being rented out without notifying you. You'll find yourself calling in, or worse going into their office in person (as my husband and I have done) to waste your time. DO NOT PAY THE APPLICATION FEE , it is a WASTE of money. I've never encountered such disagreeable service . I chose to forgo the horrible reviews , and try them anyway, they'll tell you they're working on a lot of aspects to improve service. Don't listen, it's the old wool over the eyes. In order for this company to succeed, they'll have to fire and rehire every individual "working" for this company. You guys need a good secretary , a couple PROFESSIONAL individuals to show the apartments, in APPROPRIATE ATTIRE , and a complete overhaul of your online system. Good luck.

There office manner is atrocious, they avoid any maintenance issues as long as possible. And have…read moreridiculous fees. Im 70 and never have seen a company run so poorly.

Our property In Exeter, NH is managed by Pater and they DO NOT CARE. I was literally spoken over…read morethe entire conversation yesterday when I called asking where our mulch was since its summer and yards should be kept up. The property manager hung up on me in mid-sentence. This was the second time he hung up on me in 2 years. We have weeds everywhere and lower income projects honestly look better than our condo complex at $480 a month. Completely unprofessional group and we regret hiring them.

I love living here. Great place in Merrimack. Central AC is the best part! Only complaint is the…read morestrict parking rules they enforce with the consequence of getting towed by Dans City.

They have towed hundred of cars (residents cars). Place is ran by crooks. Buyer / renter beware…read more Call Merrimack PD before moving here if you don't believe me (non emergency line). Pictures are from Facebook. I have hundreds of examples

The owner and staff of MCPM are absolutely rude. Their website screams red flags and when you point…read morethese things out they get defensive. They are unprofessional and have bad history of maintaining properties for tenants. MCPM has had multiple issues they won't address on their website either. BUYERS BEWARE. DO NOT RENT HERE

I used Mill City Property Mgt. for several years. They managed my condo rental with total…read moreprofessionalism. They were always immediately available, solved all the tenant issues and obtained quality local craftsmen to repair any problems. I decided to sell the condo later as I live out of state and they handled that extremely well, listing the property, showing it, and assisted in the closing. I could not recommend them more highly.

I've not had the best dealings with them. I acknowledge that they exist to enforce association…read morerules and therefore, usually the only time you need to deal directly with them is if there is a problem. The general attitude I've encountered is less than helpful and more geared towards enforcement and punishment. I will say that new property rep is much better than the previous one that retired. The latter didn't like to return phone calls or answer emails, meanwhile she would be right on top of things when it came to issuing fines or calling to get your car towed.

If I could put them in the negative I would...they seem to forget that they work for property…read moreowners not the other way around...we had a fire in our unit set by our daughter's then boyfriend...he died in the fire which was his intent...all of a sudden we were homeless due heat detectors not working in in our unit and many other units and the fire alarms not hardwired to the fire department..I lived there 20 years and always had to call the fire department when the alarm went off..they never functioned properly...we needed to get in after the fire department said we were clear to go in to get a few things...my daughter was devastated beyond words...I put a call into Sharon who was the manager for our association for the code to the lock because we were at the house and had clearance from the board up company to get in...she immediately started giving me grief about it...we still owned that house but she didn't realize that we were in litigation with Bank of America (that is a whole other review)..she said to me "well why did you wait so long?" My daughter was sitting next to me and heard what Sharon said and immediately burst into tears...I got out of my truck and said how effing dare you it has been two days how ignorant are you my daughter is shattered and all you care about is how it affects you....I went on an utter tangent until she finally relented after I told her I had a lawyer that would be more than happy to explain how many laws the association had broken in the 20 years we lived there...the next call I got was Sharon apologizing but wondering when we were going to remove what personal belongings we had left because the house needed to be gutted..I said not while litigation is still pending here is my attorney's contact info...if you are an owner and your HOA is looking for a new management company STAY AWAY...if you are a renter looking at a unit that they manage STAY AWAY...I have first hand knowledge of how unprofessional and callous they are

As an owner of a condo that this company "manages" the association. I have been lied to, hung up on…read moreand ignored about an ongoing electrical issue that the management company needs to address and replace the main breaker for the BUILDING. They tried to tell me I needed to deal with that but that's a lie- it is outside my unit and main part for the building. They lied about when the part was coming to deal with it causing scheduling an electrician for in unit to come back again to be impossible. We have had no stove or microwave for 3 days now and have only half panel of power to use for electricity for our whole condo. Maggie hung up on me, Tim said would talk to Tori then sent me to voicemail and never called back- then the office stopped answering at all. Craig is out of office and nobody handles his job when he's out so even an electrical issue isn't treated as an emergency - leaving a family unable to cook and with partial use of a breaker box. Extremely unprofessional- highly do NOT recommend and am letting my board know at the next meeting as this is how all issues are handled and multiple owners and renters can attest.

As a condo board director, I am exceedingly grateful for the stellar services provided by New Star…read moreProperty Management a division of Realty Management Partners and how they have successfully managed Vista Ridge Condominiums in Londonderry. From day one, their team has been nothing short of exceptional. Their professionalism, responsiveness, and genuine care of our property while meeting the needs of our unit owners truly sets them apart in the industry. Every interaction over the years has been smooth, transparent, and efficient. They handle everything from maintenance issues to condo fee collections to property inspections--with such precision and attention to detail. What impresses me the most is their positive collaborative approach in working in partnership with our condominium association to help solve the many challenges involved in managing a 55 acre 243 unit community such as Vista Ridge. . The peace of mind I've gained since our community has partnered with New Star is priceless. Our condo community is in excellent hands, and I've seen a noticeable increase in both unit owner satisfaction and the overall value of my investment. If you're looking for a property management company that truly goes above and beyond, look no further. New Star Property Management Company lives up to its name--they are truly the stars of the property management world!