Steve Towing is awesome company he got there early very reasonable price Very nice gentleman to speak to you on the right to our destination I highly recommend Steve's towing to everyone read more

This tow company is so bad they towed my luxry vehicle damaged it and the employee who towed it never ever took pictures of my car and they towed an all wheel vehicle not using a flat bed truck and ruined my car. I have an attorney and also went through my insurance the manager Jason is so rude and unprofessional. I can't believe these people. read more

You guys gotta train your guys faster. At 2am setting off a single car alarm for 15+ minutes.

Do not support businesses that make their money circling colleges and residentials all night scouting cars to tow off of the slightest offense. $500 (an entire weeks pay for most people) to get back my car they've had for two hours?? Real scum of the earth smh read more

This place should be investigated for their predatory practices. They illegally towed my vehicle claimed to have proof from property owner that the vehicle was lawfully towed but denied my verbal and written request for the proof. The guy at the window was acting like a giant baby and that's putting it nicely. He shut the blinds on me as I was speaking and then threatened to tow me from their parking lot just so I would have to pay double the fees. If that doesn't scream professionalism and excellent customer service I don't know what does. read more

Steve's Towing - Towing Near Me - Rancho Cucamonga, California

Absolutely awful experience. Predatory pricing and extremely unprofessional behavior. This towing company charged me $375 for a tow that took no more than 20-25 minutes total -- my house is just 4 minutes away from their lot. When I asked for a breakdown of the charges (which any reasonable person would do), I was met with rude, hostile behaviour. Charging for a full hour when only a fraction of that time was used is misleading and potentially in violation of California's consumer protection standards. According to the California Vehicle Code §22651.07 and related regulations, towing companies are expected to pro-rate hourly charges based on actual time spent, unless clearly stated otherwise in a manner compliant with the law. Instead of calmly explaining the bill, the staff became defensive and outright threatening -- saying things like "We don't have to release your car," and "The longer you wait, the more it'll cost you." It felt like they were using fear and pressure to force me to pay without question. That's not customer service -----that's intimidation. They also tacked on a $75 storage fee despite the car being there for barely over an hour. It's clear they're not billing based on time or fairness -- they're charging flat-hour rates and hoping people won't fight back. I'm filing formal complaints with the California BAR, CPUC, and BBB. I would recommend others that as well otherwise these fraudulent companies will continue to charge insane amounts of money. read more

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Unjustified and inflated fees. They'll tack on whatever they can make up. my best friend got towed from my complex back in November for accidentally parking in someone else's spot. we went to pick it up and she paid $650! when we asked for the breakdown they didn't provide an itemized receipt but gave us numbers. fast forward to today. i had my car wrongfully towed by a deputy from Victoria Gardens and even the police department waived the fees for the release form. they unfortunately couldn't do anything about the tow fee. I went to get my car 3 hours after it got towed and was invoiced $630!!!! Practically the same amount as my friend had when her car spent time overnight. Unfortunate that too many places in Rancho partner with this towing company. it's the grimiest towing business around read more

They towed my vehicle and ended up braking the sway bar for the back tires , yes they fixed it but my car isn't the same read more

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They were very helpful when my car was towed to their yard. The employees were very informative, kind and patient with me.

Can't believe they charge for being close Saturday and Sunday! Got my car towed on Friday and I had to wait till they opened on Monday because they were already closed on Friday! They decided to charge for Saturday and Sunday damn rip offs! No sympathy for people who can't afford there outrageous prices I would have gave 0 stars! read more

This is a really very bad and unfair towing company. They towed my car from my complex on a sunday morning for no damn reason and it is a lowered car and modified nicely looking and there was no warning or nothing and they tow it and they charge me extra day storage when I was there after 24 exactly and they have damaged my car bumper, like the inside of it all broken, the outside cracked the OEM and aftermarket parts and dented my front lip, they are really very bad and said we aren't responsible and I called them and they Hangup on me, I had to pay 520$ or so to get it out. They are the worst towing company and very rude staff members work there who hate their jobs and their lives I bet on it, hopefully karma gets that tow truck driver one day to his own car and see how it feels. I'm reporting this already to BBB, BAR and much more to see what can be done with those scammers / ripoffs. please report this and share it with others! spread the word and thank you :( :( read more

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Do not use this company, they take advantage of people!!! Horrible service and rude AF! When I called to speak to a manager, of course no manager on duty they couldn't give me a name or a phone number, because it's confidential, thats their favorite word "It's confidential" read more

Gabriel was quick and attentive. I didn't even have to really wait for them to arrive and they even gave me a ride to the rental car place to retrieve my rental. I had such a great experience and I appreciate everything!!! highly recommended!! read more

So today 1-31-2025 about 230 pm I seen this guy towing a car, looked like either a Mazda or a toyota rav4 the car was white in color and to remind you the car had awd. Awd vehicle gotta either be on a flat bed are run dolly's on the rear wheels. I followed the driver up the street till he decided to put the dolly's on the rear. I took a picture but it came out bad. You can his truck on a side street putting dolly's on rear. The driver was mexican and had a shaved head. The vehicle wasn't mine, I'm just a good samaritan that happen to see this take place. I feel bad for the driver who owns this car Because Steve's towing is gonna deny any wrong doing. The tow truck driver came from the direction of the Arte Apartment's. I'm notsure if that's where he got it from but he came from that direction. read more

Steve's Towing - This is the street I followed the driver to. Awd vehicle and he's just putting dolly's on rear - Towing Near Me - Rancho Cucamonga, California

My car was recently towed by Steve's Towing, the registration was expired. However, when I went to pick the car up, the staff had the worst attitude ever. They were extremely rude. The guy I spoke to didn't even want to talk. I was just trying to pay and take my car home. It was so pathetic and I can see why this place has such terrible reviews, it's all because of their horrible staff. They really should hire better people. I don't even know what I paid for, they told me a different price on the phone and a totally different price when I got there. Overall, terrible customer service. 0/10. These people clearly hate their lives. read more

Horrible towing company they towed our car from our residence where we live where the car is registered too. We were home ran out when a neighbor came to tell us. They still charged the full amount the car wasn't even there for 10 minutes at the yard!!! What a scam they don't work in good faith read more

What can I say Steve's towing is he worst. They towed the wrong car and then charged me 181.00 to stop towing it. This was at the Arte apartments and the person who called to tow a tesla that was parked illegally for over 2 hours wasn't towed but the Toyota unloading was towed. Tow truckndrivers should know the difference between a Tesla and a Toyota or get a new job. He charged 150 if we paid cash WTH? Steves towing is just a scam they make their money from wrong tows. Hopefully no one has to deal with them. If I ever need a Tow and they get sent out I would rather push my own car or change my own tire then have anyone from the company touch my car. I plan on calling AAA and anyone else who uses them to stop!!! read more

Stole a ton of things out of my car when they towed it from things like an Apple Watch to a Lego set, who knows what else

Loved the tow driver, he was great. However, the front lady receptionist? Gross. Nasty. I don't know what she's so pissed off about but customers don't need to deal with her misplaced anger lol. read more

Huge power trip. Dude was extremely rude and seemed to be under the influence of something.. yelling and being absurd. Was extremely mad when the upland police watch commander called him to release my car with no charges. Threw my keys at me when he got off the phone with pd. I guess he was upset he couldn't pocket the money he was trying to charge me. End of the day I got my car back without giving him a dime! You dont tell people to shut their mouth you big baby read more

absolute horrible service. this place needs some serious work. The lady in the front named Brittany was literally cussing me out. I understand that these people deal with frustrated people all the time, but the fact of the matter is their behavior is absolutely childish and inappropriate. these people tried charging my brother who is a type one diabetic a fee to get his medication. Absolutely inhumane. if I can give them zero stars, I would. read more

Steve's towing towed my car because of expired registration IN THE MIDDLE IF ME DOING A BRAKE JOB. When towing i specified to the driver and the upland police department TO NKT ENGAGE MY BRAKES AT ALL. They blew my caliper. They engaged the brake. They completely destroyed my caliper. I called and told them about the incident steve hung up in my face. CLAIMED and lied that the triple a driver turned my car on and unsafely loaded the car in to a flat bed and engaged the break. Will be hearing from a lawyer and am hoping for a class action lawsuit. i have pictures of the night before if they claim anything else. read more

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My car was illegally towed by this company. I was not parked in a non parking zone. Further more the company towed my car with my dog in the car also with my new born babies diaper bag and formula in the car. When I went to go pick up my car they denied me my right to get my car that night. I had to wait till next morning to obtain my car and still had to pay a fee of $610.00. Also there was a scratch on the back of my car which I filed a claim with my insurance. On the invoice it states my rights which was "you have the right to have the vehicle released to you upon payment" I advise the company multiple times I would pay the fee because I needed my babies items and my dog. They denied us of our rights. The next morning I asked for the companies manager or corporate number and was denied to speak with anyone read more

First time getting towed Missed my 9 am lecture for this shenanigans $300 + 60 $ for less than 24 hr holding. The counter lady needs a Xanax and prozac , extremely rude when being asked a simple question but i would be rude if i were obese and mad at life like her. But i guess its chill knowing her life is stuck and sucks in that booth towing peoples car for life and having to deal with people who hate you for what you do lol Other than that i got my car out super quick and luckily no damage Overall 5/5 but since im salty you get 2/5 read more

If there's a way to give negative stars. This company is less than professional for ripping people off and giving them horrible service. Robert served us at the window who has a complete power trip tells us to take a 5 minute break because he has an ego problem. Aside from taking up my valued time and money all we got in return was classless service and unprofessional attitude. Perhaps my suggestion is getting a new job since he obviously hates himself for working here. read more

Steve's Towing - Towing Near Me - Rancho Cucamonga, California

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We called AAA to have our car towed to our mechanic and they sent Gabriel from Steve's towing who was wonderful. We arrived 30 minutes before the app said he would be here and was very informative, professional, and pleasant to work with. If I can, I will always request Gabriel next time we need a tow from AAA. Great job...Gabriel! read more

Price is insane all these brokies need money I admit I parked in a reserved spot for someone else but this apartment complex has a problem with the not having enough parking for all its residents, im 16 and I have to pay almost 500$ to get my car out a couple hours later? Seriously read more

I recently moved into these apartments off of Archibald . My first night there parked both of my vehicles in open spaces and locked both vehicle. Woke up around 6:30 am to leave for work and found both of my vehicle gone, called Steve's towing and questioned why they had taken my cars and made up that someone had called to report. Didn't make any sense spoke to my leasing office and told they should have never taken my cars if I'm a resident there. This company is the worst with customer service and take advantage of ppl. Had to pay $430 per vehicle plus the uber back and forth to retrieve my cars. I hope this company gets shut down. read more

horrible unreliable and awful service. Do not use go anywhere else. I waited an additional 45 minutes past my quoted time and the driver said he only got the call 10 minutes ago. read more

This towing company towed my car with questionable circumstances from my community. Putting that aside they forced my car door open permanently damaging the door in the process. When confronted about it they said they never entered the vehicle, but now when I get my car washed now I have water leak through the door. The reason the did this is because they already lifted my car and partially knocked the front bumper off on the curb. This towing company is full of straight liars that caused thousands of dollars worth of damage and refuse to take responsibility. read more

Obviously they suck, but what irritated me was that they tried to force me to give cash when cards should be accepted. I pressed for 30 mins they need to get that working so they could give my car back read more

I live in an apartment complex and I pull my car by the red zone to take my groceries out and then I go and park my car. I literally was there for 5 minutes when a steve's tow truck driver pulls up and asks me if that was my car and I said yes and he said you can't park there move your car or I will tow it. I said I was about to move the car I was unloading my groceries he said I don't give a F@ck i was like excuse me and he stepped on his gas and got in front of my car and tried to tow it .. he was aggressive and harassing me .. I filed a complaint with the leasing office .. I can't believe they work with people like that so ghetto .. Leasing agent said they would investigate because that was uncalled for. Gave them all the truck information hope they stop using this company read more

Steve's towing towed my brand new car in the middle of the night, which was parked in the parking garage of my apartment building that requires a special parking sensor to enter. They do random patrols of the parking lots and garage and will tow away a car with no notice given to the owner of the vehicle or even to the building. If I did not have location tracking on my car, I would have had no way of knowing where my car was for several hours until my leasing office opened. It is simply unethical to tow a car from an apartment building garage without even checking in with the leasing office first, since the property belongs to them. I'm now out $400 in addition to the ubers I had to call while I did not have access to a car. read more

We were moving furniture into an apartment with our 16 yr old dog in the front seat. Came back out to move remaining furniture in and my truck was gone with my dog inside it. Found out steve's towing took of with my dog inside. I was completely panicked. Called towing yard and asked of they had my dog and the lady said let me check. She went outside and looked in the truck with all the windows rolled up and there was our dog. She's not little either. They had to see her. We are livid! She could of died in there. Windows all rolled up sitting in a dirt lot of a junkyard. She's now terrified and shaking. read more

All the bad Ratings are true... These people are sad, unhealthy and miserable... I forgot to put my handicap place card up and car got towed... It's the same 3 guys that come in these apartments all the time. You would think they know every car I'm sure they do but don't care. I park my car in the same spot just about every day. I got home and was in a rush ran inside to get dress for work came out and my car was gone. For got to put my handicap card up ‍ Stevens towing is 4-8 mins from my apartment, they still wanted to charge me 580 to get my car out. Not to mention I asked what time the towed my car it was at 430pm -5pm they said, these people are Apartment Predictors ... Given that I tried making a deal like okay I understand my placecard wasn't up what about making a deal since u guys did tow it 1.8m according to google... And I'm like I legit forgot to put it up I can show u it's in the car when I get there... they did not care at all ... All I can say is I hope when that day comes someone show them some care far more than they have shown anyone in these comments. The lady at the front is very rude, Roger I think is name is doesn't know how to communicate. I talked very calm to him but he stayed trying to cut me off while I was talking cus I had a series of questions... I then happened to sigh whole I was on the phone with him and he starts going off about look at you talking over me" I'm like bro do you know what a sigh is , smh am I supposed to be happy with your answer. If you're reading this you probably aren't here cus you had a good experience read more

My car was towed & someone from they Steve's towing in Rancho went through my vehicle & stole my personal items out my car after speaking with someone knowing I was coming to pick my car up the next morning they decided to ramble through my car if you ever get towed go get your stuff at asap because they will steal from you read more

RUDE, INSENSITIVE, PREDATORY THIEVES! I dropped my son off at my mom's before work and then decided to go pick up something at Vistara Apts. I parked in a red zone RIGHT IN FRONT OF THE UNIT to go grab my work computer and they towed my car in less than 5 minutes. I had my hazards on and when I got to the tow yard my car wasn't even parked bc they had just arrived themselves; and yet I was charged an after hours fee for a total of $550, when my car had been there for LESS than 30 minutes. Late to work and cried all the way to the hospital where I had to take care of patients and act like I was ok. I sincerely pray for divine atonement. read more

On 5/18/2022 my vehicle was towed/impounded from private property (my apartment complex) for not displaying a proper parking permit during the afternoon. I went into Steve's towing at around 8:05AM on 5/19/2022 to get my vehicle released and they quoted me a total of $457.50. I asked to see an itemized invoice to see what the charges were for and they said that I could see it after I paid. I then asked to inspect the vehicle prior to paying, and they allowed me the opportunity to inspect my car. After doing a brief inspection, I went back to the release counter and again asked to see an itemized invoice prior to paying for the vehicle release. The male clerk again responded that I could see it after I paid for the vehicle. I informed him that he was required by law to let me see the invoice prior to paying, and he as well as the female in the office began to laugh in my face. I told them that per California Vehicle Code section 22651.07 (b) that they are required to provide an itemized invoice of actual charges prior to receiving payment. They then handed me a general invoice with two-line items, one for a day of storage ($60), and one for the tow itself. For the tow, they listed the rate at $265.00 per hour, and they listed the quantity as 1.5 hours for a total of $397.00. They informed me that due to my vehicle being all wheel drive, it required using a dolly for the tow, so it took longer, resulting in the 1.5 hour tow. I completed the payment and then they handed me a second invoice and asked me to sign to release them of liability. I asked why the documentation showed the time of call as 12:23PM, but with no end time. I asked them how that was possible, since my car was not towed until after 3PM. I also asked them why there was no end time. The clerk took the paper back and then changed the time of call to 3:57PM with an end time of 4:30PM, which is only 33 minutes. When asked about the discrepancy between the time the call took, and the billed 1.5 hours of service. They said that the minimum service time is 1 hour (which is standard), and that they tack on an additional half an hour if they have to dolly the vehicle, which means they charge at least $132.50 just to utilize a dolly. This was not detailed out on the bill as is required by law. In California Vehicle Code Section 22651.07(g)(7), they are required to provide: A clear, itemized, and detailed explanation of any additional services that caused the total towing-related service time to exceed one hour between service dispatch time and service completion time. Which they did not do. I asked them why this was not done, and why the dolly fee was not listed on their price chart, and they stated that they did not know, and they were only employees, the female employee at this point just laughed again. The employees are rude and the company is deceitful. read more

Steve's Towing - Posted list of tow fees. - Towing Near Me - Rancho Cucamonga, California

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They towed my vehicle and when I went to get it out the next morning important stuff was missing! If I can give them 0 stars I would they should know the people they hire! Regardless stuff should not be missing from my car or from anyone else's! They also charge a ridiculous amount! read more

Had a vehicle that was in an accident towed from them and they stole items from the trunk. They stole a trailer hitch from the vehicle and a jump starter. Criminal read more