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Steve's Cycle Center

5.0 (1 review)

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11 years ago

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Smoky Mountain Indian Motorcycle

Smoky Mountain Indian Motorcycle

(17 reviews)

We needed to sell one of my husband's motorcycles, and for some reason it wouldn't start. It's a…read moreTriumph, so hard to find parts. And my husband was working out of phone range, so I had to deal with Smoky Mountain Indian Motorcycle Repair most of the time, and I know NOTHING about motorcycles. GREAT experience. Absolutely GREAT experience. We were anxious we were going to get fleeced because we were dropping off a bike like, "We don't know what's wrong with it, can you figure it out?" Which could be construed as a license to bill. Not at all. Turned out to be a pin coil. They spent like one labor hour figuring out what it was. We had to order the part from Tennessee. They helped us. Even going so far as to communicate with the Triumph people in Tennessee to facilitate the process. They were 100% professional in clearing any charges with us before they went ahead. AND their estimate was right on target- to the penny. Moreover, everyone we talked to were super polite and friendly, especially Cameron, with whom we dealt with most of the time, who coordinated everything for us, and who could not have been more helpful. Because we planned to sell the bike, I asked them for an assessment and to provide a statement describing what condition the bike was in. They made sure to include an assessment of the bike's condition (excellent) on the invoice for us. We could not be more pleased with their service. I told my husband he should get an Indian, just because we know such an excellent Indian service center.

Great bunch of people. I was on a trip through the mountains, and my front speed sensor failed. I…read moresaw their billboard on the highway at 4:45 pm. and pulled in as they were locking up. They jumped right on it, diagnosed it, and replaced the part in 25 min. and had me back on the road. The mechanic and staff were great to help me out. I strongly suggest checking them out.

Franklin Power Sports & Service

Franklin Power Sports & Service

(3 reviews)

They were supposed to pick up ATV today. No word so called and was told they would call next week…read moreto schedule an appointment. Poor communication

Called to ask turn around time, told 2-3 days if it just a check fluid and and oil change. A week…read more and a day or two for repairs. Dropped it off on Monday for fluids check, oil change and front differential leak. Friday, was told they were waiting on parts to come in and it needed a idle sensor and differential seals. On Monday (a week later) Walter said the parts were in. Called again on Saturday (almost two weeks later) and was told the parts came in Friday and will start on it first thing Monday. Called on Tuesday (almost 2 1/2 weeks later) and told them I would be there in an hour to pick up my 4 wheeler ready or not. Got a bill for $409.34 for a replaced idler sensor (149.99), oil change ($73.47) for oil, filter and service. Electronic diagnosis ($10) and 2 hours of service ($150.), plus $25.88 in tax. Guess what, they never got to the front differential and wanted to know if I wanted the new parts (which they had) I refused them, paid the bill and took it elsewhere where it will be done in two days. It was excuse after excuse but I believe the problem was they don't have a qualified tech mechanic capable of major repairs on site after Walter said he needed more mechanical help. (more like experienced mechanical help). I have bought my 4 wheelers there under the previous owner and was always happy with the service under Charlie (who is no longer there). There is NO communication between Polaris and customers as to what they found wrong, what next or when it will be ready unless you call them you are forgotten. Never another penny for service, parts or new 4 wheeler from me. You lost a customer by your inability to communicate and be up front and honest as to why things weren't done or when they would be done.

Steve's Cycle Center - motorcycledealers - Updated May 2026

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