Was traveling for work and we decided to stay here. The first impression was not a positive one. The front desk person was rude and not helpful. Never went over how and when to use the amenities. The room was nice first entering however when I went to set something by the sink there were ants. When I took a shower the tub fill to ankle deep water. The towel when I opened it up there was hair on it and the floor mat also had hair on it when I spread it out. The ice machine was out of order and the amount t of dirt on it left the impression it had been that way for a long time. Would suggest looking to another place. read more

It was quite acceptable. Older but it has been upgraded. We had our Statewide Lions Convention here. Served an acceptable free breakfast but You could order exactly what You wanted. Had a good dinner out first night there. Plenty to choose from on the menu. The bar was fun! Music, TV and sports. The restaurant provided the food for the Saturday night banquet. It was very good. I had chicken marmalade and everyone with the steak choice seemed pleased. Veggies were good and dessert selection more than generous for sure. read more

I just stayed at this hotel for the 3rd time in about 35 years. It has been well kept, has friendly staff and spacious rooms, and a pretty nice restaurant. I like being able to park near my room, and it can be darned convenient having a restaurant and bar nearby. I also appreciate the relatively central location. This visit I stayed for 3 nights while seeing the caverns and hiking to the top of Guadalupe Peak (that was spectacular!). The number one flaw with the room was the noisy fan in the window unit -- they really need to update these units. And this was an improvement over the whiny one in the first room I looked at. The other issue was with the monotony of the breakfast buffet, as it was unchanged each of the 3 mornings I was here. After returning from my hike on the last night, it was really great to be able to wander over the restaurant and have a nice grilled salmon dinner with a couple of cocktails to ease the pain, and then walk back to the room for some solid sleep before driving home. Despite the imperfections, this hotel has a good combination of features. read more

There was a roach in our bathroom, saw it as soon as we checked-in/walked into the room. We were offered a room change. Took up the offer and we're placed into a room with a broken tv. Wasn't too excited about the room change. If one room has roaches then they all do. read more

Stevens Inn - Roach in our bathroom - Hotels Near Me - Carlsbad, New Mexico

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This place is on the older side, but we really enjoyed our stay. Our beds were clean and comfortable. The shower surround was new and clean. The pillows were a little small, but we brought our own, so it was fine. It's obvious that there are a lot of workers and oil men staying here. As such, there is actually a hot buffet breakfast! Biscuits, gravy, sausage, ham, pancakes, hash browns, and more. For the price, this place was awesome. Way better than the double we paid the night before at a "newer" hotel. read more

This hotel and its staff are a joke!!!. Our first day there I tried getting my firestick hooked up which is normally a pain. However 5 times later after calling the front desk and going down there I was promptly handed a number to take care of it myself. All while the manager sat on her but and the fellow was surprised I'd actually come down to have him do something for the 4th time. Which he didn't. Just handed me a phone number to take care of it myself. So after a night of the old as dirt AC unit making a dying noise. I asked if they had a fan tk driwn out the death sound, I could use. Keep in mind EVERY hotel has complementary fans for guests to use even when im in the Bahamas or Mexico. My sister runs one of the MAJOR chains of Hotels not motels in the country. And she makes sure her guest are always first. And she was horrified to hear of my experience..So when this guy tells me they dont have fans for guests I said what about that fan behind you, which BTW wasn't even on? He said oh thats our managers, btw same manager sitting on her butt doing nothing. I said oh so her comfort is more important than the guests? Good to know. So later that night I ran into the Owner and told him all about everything that had went on. And that I had seen him the night before but I didn't want to bother him. He said what happened was completely unexceptable and he'd get to the bottom of it. And apologized. Later the gentleman helping me had said that fellow"helping" me earlier was a jerk. So I went back later when my husband was sleeping to get a nigttcap. As soon as I walked in the bar. I was immediately turned around and told I could not be there? I was like why im not drunk I haven't been here all night what's your problem. And I again was told I needed to leave. I was like did you see me talking to the owner earlier and he said yes. So I don't know if it was the owner or the fact his friend was going to be In trouble?? No clue. All I know is my husband's company sends his employees there to stay. But that will no longer happen. Unless I get an apology from the owner. Please listen and NEVER stay here. FYI nobody speaks English so to get a garbage can or towel wash insane. I nevwr had them clean my room ro take out trash. I did it all myself. So they didn't go out of their way for me at all. But the Owner needs ro get on top of business. Because all it sounded like ro me was these shows you see now a days where the guys runs things the way he wants and doesn't care about his customers. I could be wrong, but last night was straight up weird. Why wasn't I allowed in?? I wasn't drunk i didn't cause a scene. Yet it was all just weird. We and our Company will NEVEE stay herw again. Oh and let's gets to the fact the rooms were so gross. My shoes made sleepy noises because the floors were gross. The carpet was nasty. The refrigerator constantly froze everything. Forget about turning it down. It wouldn't move. I've only felt so dirty in one hotel ever and I'm 53 and that was at a horrible hotel in Denver close ro rhe peeps center. Because we were there for a concert. We ended up taking all kinds of pictures ro show corporate. And they were appaled. I felt just as filthy in this hotel. Just dont do it!!!!! read more

Great price and rooms are very clean and comfortable. The pool is good just remember to bring your water socks. It is the first time we've stayed here and it definitely won't be the last read more

Staff was pleasant but the place is old. I walked in & found an empty water bottle.in my sink. I moved the hangers and a dead moth fell out, i grabbed tissue from the bathroom and it popped off. The shower looks dirty, the toilet water looked misty like it still had cleaning product in it. Also there are so many men that stay here that work in oil but they've been creepy. If you're a female or have kids be careful. This place is cringe. read more

Stevens Inn - What I found when I walked in. Who left their water bottle? - Hotels Near Me - Carlsbad, New Mexico

We enjoyed our stay at the Stevens Inn. The rooms are much bigger than we thought they would be. Our only complaint is in 4 days they did not clean our room once this is why we gave 3 and not 4 stars read more

My fiancé and his coworkers decided to attend the open bar at this hotel on Saturday. My fiancé was the only black person there so as he stepped out to wait for his coworkers to join him to leave, the hotel had alerted the police and without question was told he was criminally trespassing and wasn't released until Wednesday. He was not intoxicated just being black in public. I will be further investigating this situation. read more

This is indeed an older property, but our room appeared freshly painted and clean. Friendly, helpful staff at the front desk. We had an great meal at "The Flume"restaurant on the property. We were just passing through town and it is conveniently located off 285. The price was reasonable, large room with fridge, microwave and coffee maker. Complimentary breakfast. read more

Vintage property that needs major updating. Baby roaches and no water pressure in shower. Horrible pillows, extremely noisy band was playing "superbass" until 1am at the restaurant/bar associated with the property. The flume restaurant was very overpriced for poor to mediocre food and service. Front staff at arrival was very friendly.. otherwise not helpful. Why is everything so expensive with such terrible customer service these days? read more

Though the average 'stars' for the Stevens Inn is lower than our rating, I wonder what criteria people use? We have stayed at a number of motels on our recent trip, and though the Stevens Inn might not be our top experience, it was very comparable. The shower was especially modern, spacious, and enjoyable. The trio of pillows was a bit strange, but they sufficed, and we slept fine. We ate at the restaurant, too, and had a good meal. Perhaps we were lucky, or perhaps the negative reviews are too old to reflect the current situation. But we had a pleasant stay with decent accommodations. Perhaps the complaints were from the numerous construction workers staying at the Stevens Inn who are working a major and long-term project on U.S. 285. Working outside in fields and dirt all day, they might be carrying an assortment of critters in their clothes, boots, and gear. For someone visiting the Carlsbad Caverns, the Stevens Inn was reasonably priced and fairly convenient to the park. If we did have a complaint, it would be for the heavy traffic on Canal St. But the rooms were away from the street, so we were not disturbed by street noise. Overall, our stay was quiet, pleasant, and cost effective. We were quite pleased. read more

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Staff is friendly and helpful. Our room was clean and stocked with toiletries. Accessible shower was tiled and clean. Very nice room. Buffett breakfast was scrambled eggs, sausage, pancakes, biscuits and gravy, hashbrowns.Also had cereal, toast, fruits, milk, OJ and Apple juice. Coffee, tea and soft drinks were also offered. Pool was very nice. Laundry facilities were available. Recommend staying read more

Smelled like sewer. Changed rooms. No phone. Toilet dirty. Was not cleaned properly from the previous guests. Bed linens are itchy. This is a motel rather than a hotel. read more

A nice, older hotel with rather large rooms. Updated and comfortable too. All the new normal items, coffee pot, large flat screen television, refrigerator and microwave. Direct TV. During the covid19 fiasco, the restaurant and lounge were closed, though a call in menu was available. I ordere the flat enchiladas with R&B with green sauce, wich was quite delicious. I'd stay here on my next overnight in Carlsbad . read more

This little hotel is truly a Diamond in the rough. We are traveling on a road trip and got stuck In 'no mans land' for hotels. The only ones anywhere nearby were either crap holes for $29/night or inflated chains for $499/night (yes you read that right. They inflate their prices bc the oil workers are nearby at the moment). I was sure we wouldn't find a hotel. Until a local told me about Stevens Inn. From the moment I walked in I new we found the right place. The front was super nice, the girls working the front were amazing and the price was affordable. It's so nice to see a business like this operate with moral integrity, when they could easily jack up rates the their counterparts down the street. Anyways, the room was wonderful and spacious and the breakfast was delicious in the am. If you have ever read the popular business book 'E Myth Revisited' THIS is the hotel the author describes in the book to a T. Next time I'm near Carlsbad, I'll be back at Stevens Inn. read more

Disappointing overall but a few good things including: price $79/nt, large room with couch, free parking, internet, easy checkin, refrig, microwave, big closet, breakfast included was pretty good if you like scrambled eggs with sausage and gravy on top (I do). Waitresses at breakfast were amazing--coffee always full, asking if we needed anything--getting some customers who were in a hurry take out--they need to put a tip jar out!! And now the bad--some horrible: flies/flies/flies--dozens dead on the window sill and dozens alive in the room. Also, step mom got eaten alive one night by mosquito in the room--front desk acknowledged the problem--well then fumigate the rooms!!. Non existent water pressure in one of the sinks. Only way to turn bathroom light on is to also turn ridiculously loud fan on and wake up your partner. They must allow truckers to sleep in their trucks in the parking lot because they turned on their trucks every couple of hours and rattled the windows. The A/C worked but was very loud (typical of an old motel). Our phone had a blinking light that could not be cleared (so we hid it behind the couch so we could sleep). Hair on sink and floor--??no housekeeping?? In conclusion, you couldn't pay me to stay here again--sorry awesome breakfast waitstaff. read more

Rooms are great but at breakfast, the servers were a problem. The room was large and comfortable and from the outside we were disappointed when we pulled up and realized you enter the room from outside doors instead of indoor hallways. As soon as we entered our room we loved it. It's much a larger than other hotel rooms and it's very nice inside. As for the breakfast Problems. The ticket said to sit down and wait for the server to come to our table and get our ticket. We waited. It was taking so long that we decided just to get breakfast first. We saw waiters go to other tables but never to our table. They seemed rude to visitors and they never checked on us at all. read more

Probably since it's the next closest city to Carlsbad Caverns, the prices were pretty high for just a one night stay. that being said, the hotel wasn't bad at all, beds were queen size i think, which is better than most 2 bed hotel rooms. They included a fridge and microwave so that was pretty handy. The hotels are a bit older but nothing that was unsettling. Came with free hot breakfast, your normal stuff, i.e. eggs, sausage, oatmeal, etc. If you're heading to Carlsbad Caverns, I would recommend this hotel, it's about 30 minutes away from the caverns and it's really not that bad, service was pretty decent, and it's a good night's sleep. read more

Stevens Inn - High ceilings, fridge AND microwave, not too shabby - Hotels Near Me - Carlsbad, New Mexico

Stopped for a night, paid $119 for a room with two double beds. Very old property, must have been grand in 1960 when it was the biggest and best in town. Was told the same family owns the La Quinta, newly built in town. They tried to charge me $240 for a room there, they sent me to the Stevens. Pros: on site lounge and eatery, nice big salad bar, and large portions. Had a large Ribeye steak with Salad Bar and glass of wine for under $30. cons: There was a commotion in the lounge area towards the end of our stay, which the waitress apologized for, saying the oil workers in town get out of hand. The room was a bit musty and the door didn't exactly close in the frame tightly. When the wind started blowing, it made a weird whistling noise from both the door and the AC unit - classic horror movie soundtrack kind of stuff. The shower was clean and had a lot of hot water and luckily I had a bar of soap and some shampoo with me, as none were in the room. The mattress was soft, slept pretty well except for a semi truck that was idling the entire night in the parking lot. Was able to get back on the road early, did not ckeck out the 6am free continental breakfast. read more

We planned a last minute trip to Carlsbad Caverns and were lucky enough to book a last minute room at the Stevens Inn. This was the last night of a long road trip spanning numerous days, thousands of miles and various hotel rooms. The Stevens Inn was one of the best. The rooms were spacious, clean and smelled good. The staff was excellent. We had a number of small children with our group and they were attentive to our needs and helped us whenever we needed anything. The free breakfast was delicious and had something for everyone in our party. I would definitely stay here again and would recommend it to anyone looking for a quick getaway to Carlsbad Caverns. read more

They have poles two feet off the ground and hard to see IN the parking spots. This is like a booby trap to lure you into the parking spot then BAM now you have a $600 dent on your bumper. read more

Stevens Inn - A tan colored pole IN the parking spot. No high vis tape or colors and hard to see at night. - Hotels Near Me - Carlsbad, New Mexico

So I have to stay in this shit hole for work. Our company stays in the back in the 400's and everyday I come home there is a new friend waiting on me. After the first I thought hummm, maybe it came in through the door while I was bringing things in. After the 3rd I noticed the trend. This place is a dump... save yourself the trouble and pull up a slab of cardboard and plop down next to the homeless folks outside of Wal-Mart. I wouldn't recommend this place if it were the last place on God's green earth! read more

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Really disgusting. Stained sheets, cracked plaster, the desk chair was beyond foul (photos included), and the stale smoke smell was unbearable. Trains went by at 2:24 a.m. and 3:09 a.m. -- thought they were headed straight into our room. All in all, we would have been better off sleeping in the car. This place is just plain gross. read more

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Pros: spacious room, comfortable bed, good breakfast, friendly staff, good shower pressure. Good sized fridge. I appreciated the big closet. Cons: Overall a little more gross than I would hope for. Tub had a layer of sediment - I had to rinse it out before bathing my toddler. Mold in the caulking. Carpet felt clammy. Yes, clammy - cold and damp. Bathroom had half a bottle of watered down shampoo. Found a screw and a Bobby pin on the floor. Bag of trash sat outside our room (outdoor entrance) the whole time we were there (just one night but still an easy pickup). read more

We made a reservation through Priceline on the way in from doing field work because the office employee's were not answering the phone. Priceline which is supposed to guarantee the best rates booked us for 115. When we pulled up into the lot a big lit up sign advetises room special 95 !! When we asked desk clerk about it he said he doesn't know how to change the rate. He put us in a room with no outside light and it smells like cigarettes and has a very bad leaky bathtub faucet. read more

The hotel was okay for the area. The staff was very kind, the room cleaned. The handle in the shower fell off (missing a part, I think), but overall it was good. However, the restaurant menu listed alfredo for $14, chicken alfredo for $15. It appeared to be an extra $15 for the chicken, but the waitress assured me it was only a dollar more. The food was delicious, BUT, when she brought the bill, it stated $16, not $15. Then she took great lengths to explain that the menu prices were old, and that the chicken was $2 and the shrimp (listed at $2 more) was $4. I countered that the menu price is what they need to charge, but she didn't budge. I left a message at the front desk to address it with the restaurant or hotel manager. No one responded. The next evening, a waitstaff asked if I was dining there, and I replied, No, not when you charge more than what the menu states. Again, not a word from the manager. Shame on the staff for overcharging, and shame on Steven's Inn for not making it right. read more

I wasn't going to review this hotel, one of many stops on a 2 week road trip, but I saw all the horrible reviews and thought I should give them a break. Check in was fast, we got a great government employee rate, and our room was very spacious. High ceilings, comfortable bed, immaculate bathroom. We got a couple drinks at the bar and the staff seemed attentive, though not overly friendly. True, the breakfast buffet left a lot to be desired, but it was free, and hey, if you see something you don't like, don't eat it. I was just fine with my toast and jam and went on to have a wonderful day at the caverns. Overall, it was just fine, it is after all a Best Western and not the Four Seasons. read more

This is an older hotel. They have a lot of oil field workers staying here. They were all polite, but an interesting mix of workers and families staying at the hotel. A lot of beer bottles in the "grassy" areas. Pool was chilly, but felt good since it was about 108 that day in Carlsbad. Because of the fires near the Caverns, we left a day early. No problem getting a refund for the night we didn't stay. High carb breakfast. The pancakes were inedible, but they brought out some fresh that were ok. Eggs were pretty watery. Seemed to be eggs from a carton, not fresh. Juice was watered down, not taste. Even our granddaughters noticed that it was not right. No refills on coffee. Breakfast was free, not sure what more to expect. read more

This hotel is okay at best. The property is dated and requires upgrading. The pool is a mess. It was not cleaned on any of the 4 days spent at this property. The water is green and full of debris. Chlorine cakes littered the bottom of the pool for two days. We had trouble with housecleaning. Reading the information booklet in the room, it states to let the front desk know, when you would like house cleaning. At 8:30 am one morning we let them know we were ready, upon returning in the evening the room was not made up. When we called, we were told housecleaning had gone home. It was difficult to get a good night's sleep due to the mattresses and linens. The mattresses were hard, and the linens were rough. The complimentary breakfast was terrible. The service was great but the food was under cooked and cold. We were arriving at breakfast at 6:00 am, right at opening. So, if the food was cold then it would be colder later. Bottom line, there are other nicer places to stay for the same price range. I would pass on staying here; we will not be staying here again. read more

this hotel was recommended by a local of the town,told me it was the best in town! OMG, its an old motel really old in need of an up- date and a good cleaning, the beds are wear-out,our room had dead bugs from last summer, we ask for a none-smoking room and it smell like am ash-tray! there was a lot of out of town works,that it look like there were living there,they were rude and loud,not a place I would take the family! and the complimentray breakfast buffet was awful!!! it is hard to mess up breakfast but they sure could! No-way I will ever stay there again if I can help it.. very uncomfortable,nasty,not worth the money $81.00 dollars for two anite... read more

If I could give this place less than one star, I would. What a horrific excuse for a hotel and insult to the entire hospitality industry. The people at the front desk were less than friendly and when we checked in they were clearly stressed about the fact that another guest had accidentally left their luggage (he must have seen what we saw after we got to our room and left in a panic, forgetting his luggage). Later, I went to front desk to see if I could get a menu to the hotel restaurant, the front desk employee was playing on her phone, rolled her eyes at me, threw the phone down, and walked over to the restaurant, grabbed a menu and said "just leave it in your room when you're done with it." Some hotels are old and thats understandable but this hotel is just down right nasty. We didn't even feel safe. As one of the previous yelpers said in a post before mine, make sure your tetanus (and hepatitis vaccines) are up to date before you stay here. read more

Do not stay here! First of all, there are bugs EVERYWHERE!!! It is seriously infested. Bugs crawked in under the walls and fell out of light fixtures. One happened to fall on my husband while in the BR! The coffee maker was dirty from the last users, and it was moldy inside. The AC barely worked. In the hot desert air, our room was rediculously humid. It just felt sticky, dirty, creepy crawly. Great for sleeping! The rooms were okay, pretty spacious, but the BR was tiny and the toilet sat at an angle. The outer BR had no door despite a door frame, so for traveling with pets, it was nearly impossible to leave them in the tiny bathroom. I thought Best Western had a better standard, but I guess not. Wish I had saved my money and stayed at a motel 6. The quality probably would have been better! read more

This is my second time staying here. I got one of the newer rooms, 614. It was very nice. Plenty of hot water in the morning. The staff in the breakfast room was friendly. The evening desk clerk was fine, not enthusiastic, but not rude either. The buffet was fine, pretty standard. As for earlier complaints about the property, I don't know where they were coming from. I felt safe. The property itself was fine. I know BW has been doing improvements over the years. It is a huge property to maintain. I would stay here again. read more

It's to be expected in Carlsbad NM...... Also I see all the other reviews on the breakfast, it was also expected no different then any other hotel breakfast. Get a job and go to I hop. read more

Ok, in all fairness and good Karma generating awareness I am adding an update to my initial review. About a wk after several similar reviews were made, both by my mother and myself...the Manager at the Stevens Inn credited for one night stay, including pet fees and taxes. He included an acknowledgement of our concerns and went on to apologize as well as indicate he'd look into said issues for future patrons! I think that's pretty awesome and it does give me some faith that hospitality hasn't gone the way of the Dodo...So Kudos, Shout-Outs and High-Fives to the Management Team for Stevens Inn Best Western Carlsbad!!! Woo-Hoo! read more

They are NOT closed...no longer a Best Western. ...just the Stevens Inn. ..same phone #....same property. ...I've been staying at the Stevens Inn off and on since at least the early 90s and have never had a serious problem .... been generally happy with each stay. Gender neutral bathrooms is really a survey question? I don't know but I hope not and if they do my family won't be using them. read more

Stayed here because of its proximity to the caverns. We like the queen bed sizes but the decorative piece of strip fabric (on the foot of each bed) was very filthy. I really don't know what those are for anyway. So I just tossed it in one corner. The walk to the main building (for breakfast) is quite a ways from our room. They also give out those green strips of paper (for each guest) and you hand them out any of the ladies manning the breakfast room. I find this very strange since I've never experienced that in any other hotel (like, ever!). But the ladies at the breakfast place are nice and they brought me coffee (which, surprisingly was very good!). The front desk people were the exact opposite. Just plain "don't care" attitude. Frankly, they shouldn't work in a hospitality business if they don't know how to be hospitable! Or maybe those people on that shift aren't good. Hopefully, they have better ones on other shifts. read more

A small inn doesn't always mean great service. Without warning, we were put into a smoking room, which was hard to get used to. The pancakes for breakfast were a little uncomfortable, but a wide variety of channels, that's all good I can say. Disgusting furniture, beds, baths, and beyond. It would have been better to sleep in the closet. Trains past and woke us up at 2 or 3 in the morning. Never ever will I stay here again. read more