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    Steven Alfaro Insurance

    5.0 (1 review)
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    8 years ago

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    WHINS Insurance Agency - Darren Hasson & Joel Wagner of WHINS Insurance Agency

    WHINS Insurance Agency

    (217 reviews)

    Encino

    I cannot recommend WHINS Insurance highly enough. I had been playing phone tag with an agent for…read moreover a week and he was persistent enough to make it work. Finally one of the owners/managers gave me a call after hours and took the time to work through my options. Even though we couldn't find one that worked for my situation, he was patient and explained everything I needed to know--I will absolutely be reaching back out when the time comes!

    Yelps raison d'etra is to help guide us to the best of the best, as well as help us avoid the…read morepitfalls of a bad business. I am happy to report the former regarding Whins insurance. Without going into a lot of detail, I have a corporation, several small businesses and the need for a lot of coverage and various policies. My insurance agent of decades sold their practice, the company that took over was asleep at the wheel, and I discovered a lot of exposure and careless errors. I was on the hunt for an excellent insurance company to manage my portfolio and Darren from Whins has been amazing thus far. My excellent service started not with an attempt to convert my policies over so that they can make a commission, but rather getting on the phone and making sure that underwriting had the proper information. This is without them trying to make a commission, just simply making sure that I, the client had the best solution for my immediate needs. That speaks volumes to the integrity, and basic work ethic of the company. I'm still early on in the process but as I migrate my portfolio over, I am getting better coverage for less money, again, that wasn't the original goal, but I am certainly delighted. I will update my review later but so far, five stars across the board!!! Thank you, Yelp, and Whins. Crowdsourcing excellent service providers is a beautiful thing! Good job!.

    Vios Insurance Services

    Vios Insurance Services

    (27 reviews)

    Van Nuys

    The agent I talked to over the phone was kind, friendly and extremely helpful. I was a mess…read morestressing out on what to do to get everything completed for my car asap. I decided to go in office to complete my transaction. My rep gave me a real reason to finally calm myself and know that I am getting this done. I'm so happy that I'm Takeing them lunch to thank them.

    I tried obtaining an auto insurance quote from Vios over the last 2-3 weeks and unfortunately my…read moreexperience did not match the positive reviews I read beforehand. I first spoke with Josh about two weeks ago and never received a callback. When I followed up, I was told they could not quote me until closer to my renewal date, which is the 19th of this month. I then spoke with Jose, who stated he was the manager, and he assured me he would have a quote for me by Monday even though it was still a little early. Monday came and went with no communication. Yesterday, May 12th, I called again and spoke with Josh, who once again told me I would receive a callback. Today, May 13th, after still hearing nothing, I called back yet again. Josh blamed the delay on Jose, saying Jose was supposed to call me. Jose eventually called, made excuses, and again stated he still could not provide a quote even though my renewal is only days away. When I asked to speak with a supervisor, Jose stated he was the supervisor. I then asked who his supervisor was, and he said someone named Val, but told me they did not want to speak with me directly and that I could email Jose and he would forward it. I was planning on bringing over three policies, and the only reason I continued pursuing this was because of the strong reviews I had seen online. Unfortunately, the level of communication and customer service I experienced did not reflect those reviews at all. I understand businesses get busy, but my time is just as valuable as theirs. In the end, I will be taking my business elsewhere, which is unfortunate because I truly tried to be patient and understanding throughout the process.

    Steven Alfaro Insurance - insurance - Updated May 2026

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