As soon as I walked in, was immediately greeted by Jodie and Roseann…read more Both very knowledgeable, no hassle in and out, and they did didn't try to oversell me on anything, which is great to nowadays. Will be back!

Jodie was extremely helpful and patient. She showed us numerous possibilities for the type of chair…read morewe wanted and did not try to pressure us in any way. She was a pleasure to work with and an excellent model for the way to treat customers.

I should have believed the other reviews. If everything…read moregoes right, expect your new hot tub to be delayed by days/weeks after the promised delivery date. I was told my hot tub was "on the truck" from the factory and would be delivered within two to three weeks, with an anticipated October delivery date. Late December, after I called to cancel my order because it had still not been delivered, it was located and delivered shortly thereafter. If anything goes wrong, buckle-up. My hot tub was delivered with a leak and broken LED lights. 18 months later, with no fewer than 10 trips to my house, each trip declared "fixed!", the hot tub still leaked and several LED lights remained broken. Is it too much to ask Premium Spas to fix a leaking tub with burned-out lights? Yes, it's too much to ask. The warranty crew at Premium Spas, led by Troy, who will proudly tell you he's got 20 years of hot-tub experience, is arrogantly incompetent. The longer the unfixed leaking issue continued, the more aggravated Troy (and Charlie, the owner, and Patti, Charlie's girlfriend who answers the phones) became with me. Why wouldn't I just deal with my leaking hot tub and leave them alone? After Troy was unable to fix the tub, he told Jacuzzi it couldn't be fixed (because he couldn't fix it) and they sent a replacement tub. I was charged an additional $750 because the replacement tub (same exact model) had increased in price. My choice was to keep a leaky tub or be charged another $750 for a replacement tub. Then Premium Spas fought with me over the electrical hookup over the replacement tub, in the exact same location of the original tub, needed "a few inches" of additional electrical wire to be reconnected. Earlier today, Charlie (the owner), told me he no longer "gives a f*ck."

I purchased a $12,000 Jacuzzi J-325 hot tub from Premium Spas and Billiards in early summer. The…read moretub was to be delivered within 3 to 4 weeks. After the salesperson claimed to have ordered the incorrect tub, it finally arrived nearly three months after order. Within 3 weeks the tub began showing signs of malfunction. Eventually the damage was narrowed down to a manufacturing error. During the troubleshooting process a missing ground wire was discovered. Water and electricity are dangerous enough without proper grounding. After writing a professional complaint letter to Premium Spas and Billiards they informed me that it was not their problem to rectify even though they are the sales outlet. I was told to contact Jacuzzi directly. Premium Spas and Billiards offered "free chemicals" for compensation for the delays and the risk of my life. They never sent any "free chemicals" either. So.... time to go relax in a $12,000 death trap!

Great service from Capitol Hot Tubs. Alex was extremely professional and did a great job servicing…read moremy existing hot tub. He walked me through all the chemicals and what I need to buy moving forward. I would highly recommend Capital Hot Tub, especially if you buy a house with an existing hot tub and need assistance!

Purchased a sauna from Nick - Very helpful guy. Unfortunately the Sauna has never worked right…read more They did come out and insulate it which made a difference (wouldn't heat past 170 no matter how long it ran). It takes 90 minutes + to get to 180 degrees but still doesn't hold the temp well - its routinely at 175 when I get out. I have shown them that the heater is not pulling enough electricity to heat the area (power is available) indicating a defective heater. Jeff - the ops manager doesn't care. "Call the manufacturer" is his solution.

I am a former customer and moved out of the NoVa area, but thought I'd take a chance to see if Greg…read morewould be willing to deliver a hot tub to Richmond. Not only was he able to do that, his sons brought the exact color and tub I wanted 3 days after my purchase! It is easy to recognize that this is a family run business who cares about their customers! Greg made time to answer every question personally- I never waited on hold in a queue or was asked to press O to speak to an operator, I only spoke to Greg who is running his business well from start to finish! I'm beyond grateful that my relationship with Outdoor Leisure didn't stop at a mile marker on 95. If you are looking for a hot tub, call Greg, his vast knowledge of the quality products he has hand selected and his fantastic customer service will make you a customer for life. Thank you Greg!

Let's start with the hot tub purchase. Greg was excellent talked us thru many options risks rewards…read moreand really wanted to make sure we got the right unit for us. 100% got us the right tub for us. As hot tub newbies we needed help. Greg was supportive of zoom/FaceTime calls to get us in the right path. Customer satisfaction at its best. We were still unsure of the whole chemicals etc and that is where Drew came to our rescue/education. We came into the store in a Saturday morning and he gave a class on chemical balancing that even I could understand. We are 4 months into owning our tub and it has been the best purchase we have made. If you are thinking about getting a hot tub go see these guys. They are local hardworking honest and working to get you the right tub.

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

I'm writing this review because of the great support I've had with this company. After much much…read moreresearch I bought a hot tub from Capital Hot Tubs a few years ago. The purchase costed more than Costco or an online retailer, but It's well worth it. There are a lot of logistics when purchasing a hot tub such as delivery, installation, electrical, setup and so many other factors. And also warranty. These folks did an amazing job from electrical to set up and so many other items that's needed when setting up a hot tub. The best part is they provide amazing service afterwards. I've had to call for maintenance a few times and capital hot tubs takes care of it. Recently my control display died and Jay came over and took care of everything and was courteous, professional, and he knew his stuff. On top of that Jay also fixed another item under warranty that I wasn't even aware of. If you're looking for a real hot tub please don't buy online. Instead go to these folks and they will make it great and also after.

Drew, Mamta, Gregg, and Jonaton with the delivery team have made this experience easy and…read moredelightful. The whole team communicated with me, explained everything to me, and helped me in a timely manner. Drew went above and beyond helping us get a Hot Tub at an amazing value. Drew provided us with an extremely informative class and taught us everything we need to know. We are customers for life!

Our hot tub was purchased through this company. 2 different times, we scheduled an appointment for…read moreservice. The first appointment, the service never happened and they failed to even call or come to the appointment. Either someone forgot or someone mis scheduled. The 2nd appointment, they had to be reminded of the visit on a message was the day of, and they cancelled via text message. I understand things happen and plans change - however there is a way to treat people and way to do business. It's really unfortunate - I would have loved to continue to do business with them, however the lack of professionalism and reliability make it hard to do.

Hands down, this is the BEST place to buy a hot tub in the Washingron-Metro Area! I was desperate…read moreas my 20 year-old one kept giving me problems so I decided to get rid of it. I wanted a hot-tub by Christmas when looking at options in November 2020. I didn't want to overpay and I wanted specificity details with mine - small details, trust me. After extensive Google searching and talking with people I stumbled upon Capitol Hot-Tubs. I gave them a call immediately after pursuing their website and got the best salesman ever! Jason Strom, was super polite, fun, and eager to help me find my Nect hot tub for a value. Well, he delivered and although I did t get my hot tub by Christmas, he promised it would come mid-January and YES it did! I'VE BEEN ENJOYING IT FOR ONE MONTH NOW AND ITS ONE OF THE BEST PURCHASES I HAVE MADE IN MY LIFE!

Sauna purchased 1 month ago under warranty. Door improperly sealed causing water intrusion…read more Multiple attempts to resolve ignored. Currently escalating through consumer protection.

The salesman (Paul) is knowledgeable and patient. They carry big collection. We are very happy with…read morethe product, the delivery on time, set up smoothly,

Buyer BEWARE! WE bought the Mont Blanc spa in July 2022 from…read moreHot Tubs of Rockville in Maryland (and Vienna Hot Tubs in Virginia), in August the lights failed, Aop system failed - It is now January 10th, 2023 and we have no working lights despite repeated requests for service or remediation of the problem. Wellis does not back up their warranty claims in the USA. We are consulting with a lawyer to seek removal of this lemon of a hot tub. Neither sales person Bruce or Paul gave us any assistance and the service company is less than a joke. DO NOT BUY IF YOU WANT A WARRANTY ON YOUR PURCHASE. Willie H.

Vlad and the team are great. I've had them open my pool, close my pool, service my pool, and they…read morealso installed my pool heater. Their prices are fair and Vlad is always responsive to requests. I've had pool companies never get back to me which makes no sense considering I'm trying to get them paid. I've NEVER had that issue with Vlad. Never had a problem with anything that they have done and will continue to use them moving forward!

Where do I begin, but to say that Summit Pools was amazing to work with during my difficult above…read moreground pool nightmare. The liner started to come apart on my 2009 Johnny Weissmuller pool. The team came to look at it and discovered that the wall and skimmer were corroded and needed to be replaced. They got right to fixing it during scorching heat. It took two days but now it looks gorgeous. I definitely recommend Summit Pools.