extremely helpful ,great advice ,served with a smile n manners ,great family run hardware shop…read more,well stocked and if product that you require not in ,ordered for you with a speedy delivery cant fault the shop or owners

Regarding the Valley Branch - What a great shop, selling everything from a pin to an elephant it…read moreis all the more a shame that, with the exception of the young "Saturday" staff who are very pleasant, during the week, the shop is staffed by rude, unwelcoming people with no customer service skills. Since moving to the island a few months ago, we have visited the shop on a number of occasions and always the staff are "stand offish" or downright rude, no cheery welcomes are found here and god forbid that you should ask a question. The staff at the tills are no better the only word spoken to customers appears to be "next" without the usual "please" and as customers leave having purchased their goods, I have never heard a thank you, have a nice day, or any other pleasantries spoken to any customer. On our visit yesterday, my husband approached a member of staff and very politely asked the location of an item, the female staff member who was seemingly checking stock, did look up, but with an expression on her face that could have soured milk, pointed with her pen and said, "there", put her head back down and that was the end of the exchange. I was enraged, my husband however took a more philosophical view, he pointed out that he pitied the woman going through life with such an attitude and joyless countenance. Did we feel valued as customers? Certainly not! The service from staff is poor and wholly unacceptable.

This is our family's favorite shop, a reason in itself for visiting Anglesey. We find stuff here…read morefrom tools to pot plants and China that we don't find in Manchester. Good value and I've always found the staff very helpful. Always part of our Anglesey visit.

There's no B&Q or Homebase in Colwyn Bay so unless you fancy a trip over to Llandudno then Stermat…read moreis your best bet for DIY supplies. This is a huge shop spread over two floors and sells pretty much anything you need, although you may need to spend some time searching to find it. Prices are pretty reasonable although parking can be a bit awkward as there's no car park and limited on street parking in the area.

The one star rating is just for the stock they sell. As for the staff and their rudeness and…read morehorrible attitude towards customers is absolutely disgusting. I can't find a website or customer complaints phone number. I was in there today only because b&q didn't have what I wanted and the little blonde member of staff was so horrible to me when I asked for help, another customer helped me in the end as he heard the way she spoke to me. Something needs to be done about the staff in there. I have worked in shops myself and if I spoke and treated customers like they do I would have been sacked.

Wonderful shop, wonderful staff. If they haven't got it it's not worth having!!read more

Old, well established business, that treats its customers with care and respect. I have nothing but…read morepraise for the way they have gone out of their way to help me with even the smallest order that many would find too much trouble. I cannot recommend W & W highly enough 11/10*********** John Eaton, St Martins, Shropshire

The B&Q Superstore on Caernarfon Road is popular for a myriad of reasons. For starters, as the…read moretitle suggests, it is very big. Almost every single DIY related product that you can imagine is stocked here. On top of this, the staff are always friendly and keen to please. On a rare occasion that I was not able to find the product that I required, an extremely friendly man called Alun went and checked in the stock room; lo and behold, the product was there, hidden underneath some old Christmas trees. The parking is ample, even on the weekends. A word of warning, Caernarfon road can get busy especially at weekends.

This is an excellent shop; the staff are knowledgeable, friendly and helpful and the variety of…read morestock is awesome. Upstairs in the homewear department you will find top quality, beautiful items at very reasonable prices. Pop in, you won't regret it.

Hate B&Q you''l just love this place its the real thing a proper hardware shop that is still…read morethriving because it sells what people want with good humour and helpful hints. I would be very surprised if they don't have what you want it even has that authentic "hardware shop" smell a mix of firelighters with compost!!