We had SMI scope the sewer of the townhouse my daughter was going to buy. Got the video and was told no major issues. Less than three weeks after she moved in the downstairs toilet flooded multiple times. Roto-Rooter came out and actually scoped the entire sewer line and there was a rootball from the tree we were concerned about. $4,500 later it is fixed and also got a $1,500 quote to fix the floor (if we can find the same flooring). Email twice and called once but nobody from SHI would reach back out to us. They are NOT BBB credited, they do not complete the job, and they do not fix their mess. read more