Walking in and noticing there was a sign welcoming me for my initial visit was cool... everything…read moreelse was professional and friendly. Thank you to all especially Lisa for answering my email when I was inquiring online about switching dentist.

Scammers. Knock you out ,and you have more done of low quality work, half which wasn't necessary…read more Poor work, had to have many redone. Run to someone else!

The office was clean and welcoming! Ann was absolutely wonderful! She explained everything to me ,…read morewhich made my experience so complete! Professional, courteous, and respectful! Highly recommended!!

This is an extremely well run dental office, and a new facility which is only a few years old. The…read morewaiting room is comfortable, even though I rarely wait more than a few minutes. The staff is friendly and professional. But one of the biggest perks of using this dental practice is their laser drilling. I've only needed work on one tooth over the last 10 years I've been using Dr. Shustak, and he performed that procedure with a laser. That meant no pain, no injection and no Novocain numbness!

Such great team with same day crowns! My fiancé used to work here and the environment just felt…read moreincredibly warming and light hearted!

I came here for an emergency root canal. It took 11 appointments over 3 months for them to "finish"…read moreI have had pain, swelling, infection, not to mention the time off I have had to take. They DO NOT CARE about their patients what soever and the doctors will lie to your face so that they can make their money. Very sad and they should be shut down immediately!

Do NOT use as an emergency dentist even though they claim to be. I got a fast appointment, but have…read morebeen in excruciating pain for three days. Almost $400 later, and all I have is X-rays and an antibiotic which will not give me any relief NOW. I couldn't understand or listen to all the further appointments and implants vs dentures stuff he was trying to sell me on because I can barely talk through the pain. If you refuse to treat pain, DO NOT advertise as an emergency dentist. I was crying in the office and told to take ibuprofen and Tylenol.

The care was professional, but it would've been helpful to hear an explanation of what was being…read moredone; the only communication was, raise your hand to stop. I had to glean from the conversation between the Dr Hedstrom and Dental Assistant Debora, what was taking place.

I started getting cleanings from Sue at Union dental at least 15 years ago, and I haven't…read moreconsidered entering another Dentist's office since. I leave with bright shiny teeth every time, despite entering with terrible coffee stains. I don't think I've had a single cavity since I started going. Now that I live an hour away; Sue proactively suggested that I schedule cleanings at lunch to avoid morning and afternoon rush-hour traffic. I once showed a day early for a quick check up from the doctor. He was supposed to leave early that day, but I mentioned it wasn't actually dental work. I sat in the chair for less than 30 seconds saving me 2 hours of travel and a second day off from work. They're absolutely amazing, and unlike when I was a child in the 80s, I now look forward to going to the dentist. I don't know the other employees by name, but I have nothing but praise for everyone in that office.

Another great performance!…read more Kudos and thanks and happy holidays especially to Dr. Huang, but also to Marissa, Tracy, Rachael and David. UD fixed my tooth on my birthday, with a smile. There is no better dentist out there.

** Not Recommended ** As a referral customer from a neighbor…read moreand current patient, I was referred there for potentially tens of Thousands of dollars in restorative Dental services and my service and customer experience was instead both shocking and the worst! I took the trouble and had a current (less that a week old) full & complete mouth x-rays sent over and completed all their forms in advance looking for a professional experience and Guidence and pricing for implants. Imagine my surprise when I supplied all the data and forms needed they initially promised the first visit was no charge to get pricing given all that I provided. There after, there was literally nothing left for them To do but look at the work needed & Price?? They then insisted and required a $200.00 visit fee after committing to it being complimentary for a tens of thousands of dollars customer! What a scammer! Buyer be ware!

The painless laser "drilling" used by this practice, and professional staff makes this dental…read morepractice a five star choice. I trust Dr. Shustak's recommendations, and find they take a pragmatic and measured approach to dental health. I've experienced the laser drilling twice, and both times there was no Novocaine, no pain and a far more comfortable experience than the old fashioned drills in use by most practices.

LOVE Innovate Dental…read more I recently left a review on Google, however I have to put it on here! Innovate Dental changed my opinions on dentists! I never truly had a good experience at the dentists office. When I recently moved to the area, I decided it was time to find a new dentist. From the moment I called to schedule the appointment, all the way to meeting Dr. Platt, everyone was beyond kind and caring! They were so helpful! The dental assistant Lori & my dentist Dr. Platt truly changed my mind about going to the dentist! They made me feel extremely comfortable AND they are extremely knowledgeable when it comes to knowing what is really going on. I cannot say how happy I am to be a patient of Dr. Platt, 500 star rating for me!

I made an appointment with the Leicester Dental Assocoiates two weeks ago because I had a loose…read morebridge. That was the primary reason for the appointment. I made the appointment at the recommendation of my niece who had been seeing Dr. Millett for years and loves him. I learned while making the appointment that Dr. Millett does the Business portion of the practice and no longer practices dentistry. I had an appointment today at 11:40 AM and arrived at 11:20 in order to fill out the paperwork. I was seen at 12 PM and had x-rays but a very professional dental hygienist by the name of Frankie and then I met Dr. Fiect Who examined me, stated that I needed all types of dental work and then said he had no time today to fix my Loose bridge. I insisted that the reason I attended today was because I was medically concerned about it. Because I pressed, he attempted to remove my bridge and then informed me that he would not be able to do so without damaging all the teeth around it. He then asked me if it made me feel any better he could give me antibiotics between now and my next visit if I was concerned about infection. Then I was told that they did not have time to clean my teeth today. I've never had this experience in my entire life. I quickly called my former dentist and made an appointment for Monday morning at 8 AM in order to address my medical concern, and then I filed a formal complaint. Something is seriously wrong there and I informed, my niece that Dr. Millett is no longer the acting dentist.

I was a patient at this office for over 20 years. I had the dentist that opened up the practice…read more After he retired he left me in good hands with three very capable dentists as well as most the office staff did not change. The are now owned by 42 North Dental Care, PLLC practice and this company is owned and operated by dentists Dr. Samuel Shames, DMD. and Dr. Ronald Weissman, DMD. Since they took over all the former dentists are gone and last I knew most of the staff had left. They put crowns on three on implants I had done at an oral surgeons office in December 2023. Last week, 18 months later they sent me a huge bill. A week later I got an automated call asking for me to pay over $2500 right then. This is just one of the most absurd situations I have every been in with a dental office. The doctor that did the crowns, Dr Pabaney, was the worst dentist I have ever had. I only went to them because I was with the practice when I first stared the implant process. Not only was it a total nightmare just getting them to call me back to get an appointment but his chairside miner was rude, he had THE WORST BREATHE OF ANYONE I HAVE EVER ENCOUNTERED and he is supposedly a dentist. Even his dental assistant knew he smelled, the look on her face was a look of horror, even she couldn't take it. Since I've moved to the area there are so many other dentists office that you have to go anyplace else. Also, look for who the owners are, if they have anything to do with 42 North Dental Care, PLLC stay away.

HORRIBLE. Went to Northborough Dental for 19 years and always had such great care from Dr. Howells…read more He was an amazing Dentist! Dr. Pabeny, I hate even referring to him as "Dr.", took the practice over and is an absolute SLEAZE who lacks professional morality. The Hippoocratic Oath he took when becoming a dentist meant nothing to him. He damaged one of my four crowns and downright lied to my face and was backpedaling on his story when I called him out on it face-to-face. I have never met a medical professional who could look a client/patient in the eyes and lie. Not to mention the note he doctored in an attempt to cover his butt when I brought up seeking legal assistance on the matter. When requesting for documentation and imaging he refused to send ANY documentation that I could then use to hold him accountable. He is an absolute sleaze who should rethink what type of professional he actually is...which he is NOT. Pabeny, you are a downright lying sleazebag. I can't emphasize the sleazebag more when referencing you!