I highly recommend Dr. Chen at Westwood Dental Group! She is professional, friendly and takes…read moreexcellent care of her patients. I love going to her and know she will take care of my dental issues efficiently. The hygienist is also wonderful and all the new staff are professional and friendly in the reception area!

The dentist Mahit Bhatt is very nice and patient friendly. That is the good. Turnover among…read morehygienists and other staff is very high. The equipment is outdated and they do not put money into repairing it.

A couple of years ago I was looking for a new dentist in the area and admit, blindly chose this one…read moredue to many co-workers were doing the same thing...let me just say, I'm glad I did and have been going to their Dedham office ever since. Both Dr. Harrington and his wife Dr. Fallon (as well as the rest of the office staff) are some of the nicest people I have genuinely ever met. They are a couple of the only Dr.'s that I have ever come across that you can tell right away genuinely care about their patients and their dental care. They take the time to explain everything up front, whether it is necessary or not, and exactly what will be covered by insurance. This is one of the few places I have gone to where I've never felt that they were trying to "up sell" me on anything that I didn't need done. I have referred several friends here and will continue to do so and go here as long as I live in the area!

Dr. Maria Moser attempted to do a tooth implant on me. I say 'attempted' because it was botched-…read morethe abutment part was too big. She even said this right out loud, in surprise, as the procedure was getting underway. She went ahead however and tried to put the thing in anyway. As she tightened it into place I almost screamed and fainted; this was far and away the most painful experience I've ever had, in a dentist's office or outside of one. The pain didn't let up and five days later I had her take the abutment and crown back out. She put me on a course of antibiotics to try to stop any infection from the obvious swelling that had begun (see the picture). I rejected her offer to try the whole procedure again, this time with a "tissue punch", and had the botched part redone by a dentist who'd been voted the 'Best in Boston'. Dr. Moser never apologized or expressed remorse and of course never refunded the thousands she charged me and my insurance. I'm currently pursuing legal action against her and filing complaints with the local and state licensing boards.

I am so glad I found this office! I had set up an appt for my younger daughter and they ended up…read moresqueezing in my older daughter on the day as well. Everyone from the front desk to the hygienist who took my daughter in to Dr. Lin was so patient and helpful. Unlike other offices, they also invited me in for the consult. Dr. Lin patiently explained his thinking behind the treatment plan he would pursue with each daughter and helped me understand why. The cost for the treatment was also reasonable and they were able to start us right away. After having a rather awful experience with another office in this same town, I was a bit nervous coming this morning. However, given how kind and professional this office was I signed on my older daughter right away and will plan on bringing my younger one when her time comes.

Over the course of last eighteen months, I have been visiting this practice on a monthly basis and…read moreI can honestly say that it was the best decision I have ever made. As an adult patient, getting braces was not on top of my fun things to-do list. However, from the moment you walk in to the practice, you are treated like a part of the team as the staff always greets you by your name and make every visit an enjoyable one - even when they are tightening your braces! Dr. Lin is patient, professional, caring, personable and very thorough. He cares about his patients as individuals and ensures your questions are answered thoroughly. The man knows his stuff! Deb is incredible! She remembers every little detail and is just unbelievable in her craft. She is caring beyond belief, super funny and always ensures that you are extra comfortable- even when she knows that the procedure you are about to have is not so comfy. She is like a mom/aunt/sister to all and the practice is so lucky to have her on the team! I could go on and on about each and every member of Dr. Lin's team and how amazing they are but this review would get super lengthy. I will say this: If you need orthodontic care, do yourself a favor- visit this practice and then you can see and experience their professionalism, care and magic touch for yourself! Worth every penny!

I just finished my Invisalign treatment with Dr. Toro and couldn't be happier! I have to say after…read morea very horrifying experience with braces as a kid I didn't want to do this! But I was frustrated with the fact that my teeth had moved. This was a totally different experience; Dr. Toro is an amazing professional and the place and her staff are great! Highly recommend it!

I think this is a good practice and my niece has had a good experience here, but I picked her up…read morethe other day and I don't understand all the photos. At first I thought I was in the wrong place. I thought I was at a photo studio. I looked around in the waiting room and there are photos of the doctor and her family EVERYWHERE. It is kind of strange actually, But, like I said, my niece is happy with her care.

I had a warm and sincere experience with each person I met here…read more I will not go anywhere other than here ever again. I thought I was going to require a very uncomfortable procedure and after the consultation, I was told it wasn't necessary! The people are so pleasant and very honest. Thank you, Donald MacKenzie

Superb hygienist, Steve. Professional, highly skilled, attentive to patients' preferences.read more

I worked in the orthodontic industry for a few years, so I had a relationship with a number of…read moreorthodontists in the area. I began treatment with a different orthodontist in the winter of 2019. As my treatment progressed, I was starting to feel as though the other orthodontist wasn't getting me the result I wanted, and during the time I formed a trusting relationship with Dr. Lisann. I knew the kind of work Dr. Lisann did, and how she treated her patients, and I decided I must switch to her to get the personalized patient experience I needed. Boy did that decision pay off!! I started with Beacon Orthodontic Associates in September 2020, and thought I would need 12-18 months to correct the issues I had. Here we are today, May 2021, and I am already done! Dr. Lisann is a wizard with the Invisalign treatment planning, as well as the artistic touches to the contours of my teeth, and I am incredibly happy with my new smile! The experience I had coming into the office with Becky, Dr. Lisann, and others, especially during a pandemic, made me feel safe, comfortable, and known. I cannot recommend Dr. Lisann highly enough!

Did not feel welcome here…read more I took my daughter for an initial orthodontic consult on March 31st. The initial woman who came in to take my daughter in (who is 9 and was a little nervous) barked at her to use hand sanitizer and when I asked if I should come in with her, said abruptly to me, "No!"  I was a bit off put by this but thought it must be a one-off thing. I had a question and spoke to the woman at the front desk. Not only did she not listen to me, she kept interrupting me, raising her voice and misunderstanding what I was asking. Her tone was condescending and rude. This did not bode well, especially if we had to come to this office repeatedly for orthodontic appts. We then went into see Dr. Lisann. She at least was professional, though she did not have a warm and friendly manner with us either.  At this point I was pretty upset and wanted to get out of there--I forgot that we had to go back to the desk to pay for the appt and as we were leaving the front desk woman said, "EXCUSE ME, YOU HAVE TO PAY!!" I was totally taken aback. I am someone who is very conscientious about all payments--it was just that I was upset. The kids kept repeating what she said all the way home. I was very upset after that consult.  I have never been treated in such a rude and unprofessional manner as I was at Beacon Orthodontic. Given her stellar reviews for the most part, I had expected to use Dr. Lisann  for not only my daughter, but also my other daughter and myself as well.  Unfortunately she just lost 3 potential  patients. Unless she works with her staff to make a more welcoming atmosphere, I expect we won't be the only ones.

This is only for the Hyde Park location with Dr. Lee. He refused to answer my questions and…read moretreated me in a very condescending manner. He kept explaining to me why he could not share information with me about my son due to their "protocol". I offered to pay for an appointment and his time. He insisted that I would get everything that I needed in this one wraparound appointment that they would schedule. I shared that I did not feel comfortable even moving forward with the braces until I knew what the issues were. He shared that he had already told me 3 years ago. I said that if he taught me, I did not learn and I needed more information. He then proceeded to school me on going to specialists as though I did not know. It was incredibly ridiculous. When I said that I was leaving and that as a black woman, this always happens. People think that you are not smart enough to understand. He said, oh, if you are going to say things like that, I cannot work with you! I said that was perfectly fine by me. I have no desire to work with someone who could care less if his patients actually understand their condition.

We could not possibly offer a stronger recommendation for this office. They did a great job with…read moreour family's needs - both of our daughters have beautiful smiles and get compliments all the time. Our younger sons will be ready soon for their braces and we will be coming to Arch for them as well. Dr. Chase has been practicing for 20 + years and has a very professional and friendly team. They are available off hours for emergency fixes. They are now offering Brius which is supposed to shorten treatment times. Try them - you will be happy you did.

Wonderful care and treatment. They were very helpful and understanding during my Invisalign…read moretreatment even after my dog had disrupted it by eating several aligners. There was also great care taken during each procedure to ensure I understood what was happening at each stage such as the IPR which I found reassuring. The office experience was likewise reassuring as the green painted and decal decorated settings were calming.

I have taken both of my children to Dr. Chiu. I think that I am being a little redundant with the…read moreother reviews at praising her and the rest of people that work with her. From flexible appointments, or rescheduling at the last moment there were never any "issues". Ashley was always very helpful at trying to assist us with finding times that worked for us. And having locations in both Norwood and West Roxbury helped quite a bit. Lori and Brianne were always very friendly and professional. It's been over the course of last four years that I have taken my children. And while I will not miss driving them to these appointments, I will miss seeing the staff. Just great people! If you are looking for an orthodontist in West Roxbury or Norwood go to Bay State Orthodontics. 5+ Stars.