After purchasing several dozen monogrammed glasses, bowls, etc in years past when they had their retail location, I can now see a sharp decline in the customer service now that they have become an online store.
Recently I purchased monogrammed beer glasses and was promised via email that they would match the font style used on all of my other glassware.
I was disappointed when the glasses arrived with the wrong font - and even more disappointed when they totally ignored my repeated emails with requests on how to proceed in having the order corrected. read more