Just moved into a community managed by this HOA. Unfortunately my experience has not been ideal. Representatives are hard to get in touch with in the middle of the day, poor follow up and constant follow up on my end required to get an update. No one should have to feel like they're jumping through hoops to get information when it pertains to that home owners security. Issues with gate access should be addressed and resolved promptly with helpful follow up and communication with updates. Please fix the malfunctioning gate code issue!! I guess now that they have your $ they are less motivated to actually be helpful. I'm sure if it was them in my shoes and it was their home and gate they couldn't access, I'm pretty sure then they'd want someone to actually do something about it. But since they've got your money and it's not their home, why should they care seems to be the attitude. Truly sad as the world needs more kindness and people genuinely looking out for each other more, not for people to be taken advantage of. Multiple emails to Courtney go unanswered, no follow up even when requested. They say someone will call you back and they never do.
Update: 5/24/25
After multiple emails and two calls with no call back despite being told there would be, I was able to talk with a great manager named Tia! She was very kind, responsive and I felt she was interested in truly helping. I'm updating my rating to 3 stars to highlight the great customer experience I had today. I'll feel more relieved and will update once the gate issue is resolved swiftly and permanently, but I'm hopeful with Tia's help, I can achieve that. Thanks again!
Update: 5/28/25
While I was hopeful I'd be able to get support and an update, that has not been the case. I followed up via phone, email, and even text and still haven't been able to confirm the status of the gate code for my home. At this point, I feel like I'm being discriminated against and people are actively working to NOT help me for some reason that I'm unclear on. Really sad that they are supposed to serve and help the residents as an HOA but seems like they instead are defensive and combative and don't respond or follow up or resolve matters in a timely manner. I'll be going to the next board meeting and will be following up on this!
5/29/25
Update: After atleast 3 follow up calls and support from the building developer I heard back from manager Jean Marie with an updated code. I will hope this one works permanently and that I don't need to follow up anymore about the same issue. As I'm a fair person, I'm updating this review to reflect the resolution I've received today. I will update if I continue to have issues but I appreciate finally receiving follow up.
Update: 6/1/2025
Received the third code after three follow up calls. Despite telling the manager that the code hasn't worked based on feedback, she did not listen and instead told me to try the code despite me telling her it wasn't working. Called again for the fourth time to follow up after being told I'd hear back this morning (no one called me back). Also, I currently have an open ticket for the same issue which has also been ignored. At this point, one starts to wonder if everyone in the HOA is having the same difficulty resolving their issues or if only certain members have a more challenging experience, which raises a lot of questions about different treatment based on background. I've even told them that I've had safety concerns in the past and have expressed/pleaded with them to help me solve this for my own safety, but that hasn't changed anything. Everytime I call back they ask me for the same information I've provided all the times before, which is just a form of professional run around so that nothing gets resolved but it's a circular process.
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