I went to see Dr. Stephen Warman on the advice of my primary care physician. My visit began with a thorough hearing exam administered by his audiologist, a young woman who was very friendly, knowledgeable and professional.
After a short wait I then went in to see Dr. Warman. He greeted me warmly and explained the results of my hearing exam in terms that were easily understandable to a layman. He then proceeded to clean out my ears, with the help of a very pleasant assistant. He recommended that I return in four months for another ear cleaning, and quarterly after that for the same procedure.
On the way out I made an appointment with his receptionist for the four month follow-up exam. As it turned out, I was out of New York at the time of the appointment and so I called his office a few days in advance to cancel. When I returned to New York I called Dr. Warman's office to schedule a new appointment.
I am sorry to report that my experience with his office staff on the phone turned out to be very unpleasant and even acrimonious, which I found to be odd and disturbing considering I was simply calling to make an appointment, which should be a routine matter. I told the receptionist that I wanted to reschedule my appointment for an ear cleaning. She gave me the appointment date, which I agreed to, said, "Okay, we'll see you then," and hung up on me.
I had to call right back because I had wanted to inform the office that I was also suffering from a severe bronchial infection. In addition, I wanted to schedule time for another audio exam, since my hearing has deteriorated since my last visit. Upon calling back I spoke to another receptionist who was equally curt and brusque, bordering on rude. Rather than bore you with all the details of that distresing conversation, I'll just say that I called back the next day to cancel my appointments. I was very reluctant to do so, because I really wanted to see Dr. Warman and his audiologist, but the thought of dealing with his uncaring and abrasive office staff was just too much of a stressor for me to deal with.
BOTTOM LINE: 5 Stars for Dr. Warman and his audiologist. 1 Star for his office staff. read more