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    Stephen L Coffey, DDS

    1.0 (1 review)

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    13 years ago

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    Omaha & Council Bluffs Oral Surgery - Front desk

    Omaha & Council Bluffs Oral Surgery

    1.5(2 reviews)
    2.4 miWest Omaha

    PSA - this is in regards to Omaha and Council Bluffs Oral Surgery on W. Dodge Rd. in Omaha,…read moreNebraska. The dentists there were awesome. The work was awesome. The issue that I had was with their financial coordinator, K. Santana. Before I agreed to any procedure, she gave me a printout of what the cost would be. Before I agreed to the cost, I asked her a minimum of three times if she was sure that this was the amount that I would be responsible for and she assured me, three times that yes it was. I said good because I can't afford the other amount that you were showing. And she said that with my insurance, the lower amount was the amount that I would be responsible for. So, based on that, I signed the papers and agreed to the procedure. About two weeks ago, I received a statement in the mail from them for twice the agreed-upon amount. I was shocked and notified them as soon as possible that there was apparently some error. The financial coordinator explained to me that she had mistakenly misrepresented to me what my portion of the bill would be. She kept apologizing and said it was an office error and she was extremely sorry. I said OK. I understand that we are all humans and we make mistakes however, I would never have signed an agreement to have the procedure done had I known that the higher amount was the amount I was going to be charged. I honestly think she just didn't know her job that well and misunderstood but still that's not my fault. I requested that they make an adjustment to my statement since I would never have had the procedure done had I've been given the correct amount. She claims that she spoke to her supervisor and that her supervisor, A. Bilava, said they would not be making any adjustments to my statement! As a person who is on a fixed income, this was devastating to me! I will do what I can to take care of it, (especially since it was mentioned that it would be sent to collections unless a payment was made) but I realize that there may be other people who may be considering them for their dental surgery. I want to warn others to be diligent when discussing finances with this particular organization. The fact that her supervisor supports this type of business practice is astonishing to me! I have NEVER had this happen with any other business that I have dealt with in the past. I honestly felt like I was deceived and then bullied into paying the extra thousands of dollars!

    PSA - this is in regards to Omaha and Council Bluffs Oral Surgery on W. Dodge Rd. in Omaha,…read moreNebraska. The dentists there were awesome. The work was awesome. The issue that I had was with their financial coordinator, K. Santana. Before I agreed to any procedure, she gave me a printout of what the cost would be. Before I agreed to the cost, I asked her a minimum of three times if she was sure that this was the amount that I would be responsible for and she assured me, three times that yes it was. I said good because I can't afford the other amount that you were showing. And she said that with my insurance, the lower amount was the amount that I would be responsible for. So, based on that, I signed the papers and agreed to the procedure. About two weeks ago, I received a statement in the mail from them for twice the agreed-upon amount. I was shocked and notified them as soon as possible that there was apparently some error. The financial coordinator explained to me that she had mistakenly misrepresented to me what my portion of the bill would be. She kept apologizing and said it was an office error and she was extremely sorry. I said OK. I understand that we are all humans and we make mistakes however, I would never have signed an agreement to have the procedure done had I known that the higher amount was the amount I was going to be charged.   I honestly think she just didn't know her job that well and misunderstood but still that's not my fault. I requested that they make an adjustment to my statement since I would never have had the procedure done had I've been given the correct amount. She claims that she spoke to her supervisor and that her supervisor, A. Bilava, said they would not be making any adjustments to my statement! As a person who is on a fixed income, this was devastating to me! I will do what I can to take care of it, (especially since it was mentioned that it would be sent to collections unless a payment was made) but I realize that there may be other people who may be considering them for their dental surgery. I want to warn others to be diligent when discussing finances with this particular organization.  The fact that her supervisor supports this type of business practice is astonishing to me! I have NEVER had this happen with any other business that I have dealt with in the past. I honestly felt like I was deceived and then bullied into paying the extra thousands of dollars!

    Stephen L Coffey, DDS - oralsurgeons - Updated May 2026

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