My experience with Stephen James BMW Enfield was the worst I've had from any company. They messed up my cars body with inferior job quality, causing holograms from polishing. When I took it back, the body shop manager rudely blamed me and said this is not the job that BMW would ever do. Also, the dent that they supposedly "fixed" on the bumper reappeared after a few months and he said that another car must have hit it.
The guy was just making up excuses to make himself look superior in front of his subordinate. I was very close to losing my temper but glad I didn't. He came up with a load of scripted answers and accusations against me instead of looking into the matter and working towards a solution.
If this is the attitude of the person managing the body shop, I don't expect any quality from the job they do.
I paid them £2000 on top of what my insurance paid them for the extras but ended up being conned and ripped off.
They are your best friends until they sell you the car, but a bunch of cowboys when it comes to repairing.
Never would I buy any car from BMW again! I'm sickened by their constant arrogance and lack of professionalism.
My advice: Don't assume you would get a professional service and quality repairs from this place just because it says BMW on their logo. They need to be You would end up wasting your hard earned money... read more