We found out that VCA works for a corporate company and they are charging people outrageous…read moreamounts. We like Anna the vet but we could not go there anymore with their outrageous charges. We had to leave and go elsewhere. Miss Heather their financial person was the rudest person ever when my little chihuahua was about on her deathbed with lime disease, we didn't have the money and she said in so many words oh well. I said so I guess I just let my dog die and she said yup. Very inconsiderate bit$h. We are very happy that we left and love our new vets.

Our experience at this clinic was not just disappointing--it was deeply concerning. We brought in…read moreour rescue dog, Novie, who is a loving, sensitive dog that gets a bit nervous around new people. During the visit, she barked briefly when I walked into the room--she wasn't being aggressive, just scared and trying to stay close to someone she trusts. Instead of helping us work through that in a compassionate or informed way, the staff took her into the back without our permission. We weren't asked or even told what would happen. We later found out they restrained her without us there, and when we asked why, we were told it was because they believed she would "act less tough" if we weren't around to "back her up." That's not how fear works. She wasn't being dominant or defiant--she was scared, and they made it worse by removing her from the one person she trusts. Without discussing it with us, they also filled a prescription for Trazodone, a strong sedative and anti-anxiety medication. Then, they recommended putting her on Gabapentin too--essentially setting up a full sedation protocol before her next visit. This was never a conversation. It was presented as if it was just the next step--no consent, no alternatives, no behavioral support options. They also pushed a full obedience training program before she should be brought back--again, making it clear they weren't interested in working with her as she is, only in changing or drugging her into submission. To make matters worse, they offer an in-house monthly insurance plan, and the way they push repeat visits, medications, and training strongly suggests a financial motive. It feels like they're creating problems to upsell services and drive patients toward their membership program. We left feeling heartbroken for our dog and betrayed by people we trusted to care for her. We will never return. If you care about trauma-informed care, consent, and actual compassion for your pet, please think twice before bringing them here. Your dog deserves to be treated like family--not a checklist for upsells and prescriptions.

These doctors and staff are wonderful. They are loving, caring, and do all in their power to help…read moreout the pets and the parents.

Dr Schneski is a very caring vet. she answers a lot of my concerns through emails and a normal…read morevisit is very reasonably priced. My 13 yr old dog, Bobby, had 13 teeth removed for $534 !!!! I know people in Mass that paid $1200 for one tooth! She knows my dog very well and makes carefully thought out decisions. The office staff is wonderful too.

Had the most amazing service for my dogs. The staff is thorough and empathetic!! I changed from…read moreanother office because of their lack of professionalism.

We used to go here for our family vet care, but moved away for a while. Now, as an adult, I was…read moreseeking care for my old kitty who needs a Doppler BP reading -- we spoke with reception, both my husband and I, and she was very nice, warm and welcoming. Went through the application process - had all records forwarded, which involves other vets taking time and resources to forward records...only to be told we were NOT a fit for their office. I take my kitty for regular BP readings and regular blood work -- perhaps they didn't think it would be enough money for them, or that he would die soon and they would lose a patient. I wrote them to say I had another kitty in case they didn't think it would be enough money for them. Ugh - thanks for nothing.

We had a wonderful experience at VESH in South Deerfield. Our dog, Cammie, saw Dr. Benson for a…read morerecently diagnosed luxating patella. We were extremely impressed. Dr. Benson was incredibly thorough during our dog's exam and took the time to explain everything in a way we could easily understand. He answered all our questions with patience and clarity, making sure we understood every aspect of our dog's condition and on-going care. His friendly manner immediately put us and our pup at ease. We highly recommend him and VESH. The entire staff was wonderful.

They really cared about our cat, antibiotics were the key, the cream for her ears to get peewee to…read moreeat. They asked questions, listened, not all vets do. And they all really cared. Sent us information, followed up 3 times. Always seemed happy to help.

extremely helpful and professional staff…read more choices of animals are varied and staff, extremely helpful providing input

I can only review their spay and neuter services but they are fabulous! They offer low cost spay…read moreand neutering and as this is the main thing they do, they do it very well. The staff is very caring and clearly care about the animals. They do add on services, including microchipping, nail trimming, immunizatons, etc

I have been taking my Springer Spaniel to see Dr. Canneli for I believe over a year now. He loves…read moreher and greets her with affection every time we walk in. She is knowledgeable and professional with a warm welcoming presence.

You'll never want a different vet after visiting Dr. Cianelli…read more My dog wouldn't be here if it wasn't for her. I cannot express enough gratitude for the incredible care my dog has received from Dr. Cianelli. When we'd first brought him in, he was in the worst condition of his life. Overnight, all of the muscles in his head and body had deteriorated. His weight had gone from 120 lbs. to only 60 lbs. in no time at all. He couldn't drink any water, and in turn was very dehydrated and in need of weekly IV infusions. Countless visits and thousands in vet bills with our regular vet later, they suggested we put him down or not return. Watching him teeter on death with no support was one of my worst nightmares come true. We were left with more questions than answers, with nowhere to turn and no one willing to help him. That's when I was recommended to Dr. Cianelli through a friend who's pet was a patient of her's. She gave Dr. C 5 stars and beyond, and made her sound nothing short of excellent. I booked an appointment, hoping for a miracle but at least looking to give him the best quality of life for whatever time he had left. Our first visit was the most compassionate, comforting, and fear-free vet experience we've ever been to. Dr. Cianelli and her office exude warmth and safety, putting my dog and myself at ease; it feels like visiting an old friend. We discussed my dog further in person after previously filling out a diligent form online. She was asking questions no vet had ever asked before; no vet had ever cared. It further made me realize that I'd come to the most thorough and caring vet I've ever met. We agreed to try an acupuncture session for him and some time on the PEMF mat as we discussed his history, health, and course of action further. She doesn't leave you in the dark with her plans -- she walks you through her ideas and helps you to understand them, as she works out a better future for your dog. By the end of the appointment, Dr. C made strategic decisions based on her research, knowledge, and experience, and found the right medicine and diet for my dog. In less than a week after the first visit, my dog's health, appearance, and temperament did a complete 180. By the next day, my dog, who could hardly walk up or down the stairs and had so little life in his eyes, was now running up and down the stairs and prancing through the yard! He ran with his whole heart and soul on his walk and was showing everyone his biggest smile. I never thought I'd get to see my best friend healthy again, yet here he was! His spirit is revitalized and that spark has returned to his eyes. It was like he had been given a second chance at life. He was excited and full of life again, just as I've always known him. He is no longer in need of any IV infusions as he started drinking once again, and he is no longer anemic after the weeks-long struggle. His coat had dulled and lessened considerably when his health declined, and now it's back to its full, thick, fluffy, healthy self. My boy, who despises the car, even jumps in excitedly every time he realizes he's going to see her! Dr. Cianelli is the woman for you and your pet. When everyone else had given up on my sick and beautiful boy, Dr. Cianelli shone through. Thanks to Dr. Cianelli's expertise and dedication, our dog is not only alive but thriving. He's back to jumping up on the couch and bed -- something we thought he would never do again. When I think of all the things I'm grateful for, I count Dr. Cianelli twice. Her knowledge is endless, her light is so bright, and most importantly: she cares. As a patient, you aren't just a job to her; when your animal is in need of help, she puts her whole mind, body, and soul into finding the support you need. I truly believe that without her intervention, we would have had to say goodbye far too soon. Thank you, Dr. Cianelli!!! :-)

We recently moved back to this office after many years with another vet. We had our first…read moreappointing last week and had an excellent experience. The front desk personnel were friendly and knowledgeable. The vets assistant and the vet were also very friendly and very knowledgeable. Very impressed after our first visit.

I've been a loyal client of this clinic for many years, and I was really hoping that the change in…read moreownership would maintain the same level of care that I had come to expect. While most of the staff has been wonderful, I had a very disappointing experience with Dr. Bobadilla when I brought my sick chihuahua in for a visit. Unfortunately, Dr. Bobadilla's bedside manner is lacking. I felt dismissed and hopeless during my visit. Other than a few "I'm so sorry" statements there was a lack of empathy and communication when it came to explaining my pet's condition and treatment options. It left me feeling uneasy and very angry about the care being provided. I took her to another provider the same day. This veterinarian was able to help me stabilize her with at home care, subcutaneous fluids that I am administering daily and even recommended a dietary change. None of this was addressed with Dr. Bobadilla. Dr. Bobadilla recommended euthanasia and even asked if I wanted to do it then and there. The audacity! I understand that everyone has a different approach, but it was a stark contrast to the kindness, professionalism and old school approach I experienced with Dr. Chapman over the years with my four dogs. On a positive note, the rest of the clinic staff are always friendly, attentive, and professional. Due to this incident I have decided to move my pets elsewhere. I hope Dr. Bobadilla works on improving communication and compassion when interacting with pet owners.

Stellar from A to Z. The staff is so incredible. I went through a difficult time with my cat and…read morethey supported my cat and me through it. Dr. Treat is the animal whisperer. My cat who actually trusts me very much still struggles when I am handling her at times. Watch Dr. Treat...animals melt and feel safe in his presence. Humans also :)

we have been bringing our bulldogs here for 5 plus years…read more always receive excellent care staff is professional compassionate and caring

I am sure VEG Shrewsbury sees hundreds of sick pets through their door every week. They are the one…read moreof the go-to vets in the area open 24/7 for big emergencies, the real heart breakers. They helped diagnose my beloved cat Achilles with a shockingly advanced cancer. It took multiple tests and procedures in under 24-hours, and they had to deliver a result no one wants to hear. Throughout the process the staff treated me and my cat with such care and dignity. After the initial x-rays, the head vet took the time to acknowledge how painful and shocking it was. Every member of their staff was so genuine. One of the nurses told me she loved that my cat had a mix of black and pink toe pads. Another shared stories of the puppy who would be the last overnight neighbor my cat had. When we went to say goodbye to Achilles, he had a pink paint mark on his forehead that another staff member explained was lipstick from an overnight nurse who kisses all her patients. Our euthanasia nurse made him a plate of cheese, mousse pate, and little crunch treats before he had to go. I am so glad he was so loved in his last hours. Was it expensive, yes. There's a wider conversation here about prices that staff don't set themselves, and pet care in America. But for anyone in dire straits with a pet that needs help, no one here judged me. If he had recovered, I think they would have been cheering right alongside me.

They helped us big time with my cat that i adopted that didn't know he would need to be seen by…read morespecialist that he getting done now and thankful for the help and then i know I did all I can.