We found out that VCA works for a corporate company and they are charging people outrageous…read moreamounts. We like Anna the vet but we could not go there anymore with their outrageous charges. We had to leave and go elsewhere. Miss Heather their financial person was the rudest person ever when my little chihuahua was about on her deathbed with lime disease, we didn't have the money and she said in so many words oh well. I said so I guess I just let my dog die and she said yup. Very inconsiderate bit$h. We are very happy that we left and love our new vets.

Our experience at this clinic was not just disappointing--it was deeply concerning. We brought in…read moreour rescue dog, Novie, who is a loving, sensitive dog that gets a bit nervous around new people. During the visit, she barked briefly when I walked into the room--she wasn't being aggressive, just scared and trying to stay close to someone she trusts. Instead of helping us work through that in a compassionate or informed way, the staff took her into the back without our permission. We weren't asked or even told what would happen. We later found out they restrained her without us there, and when we asked why, we were told it was because they believed she would "act less tough" if we weren't around to "back her up." That's not how fear works. She wasn't being dominant or defiant--she was scared, and they made it worse by removing her from the one person she trusts. Without discussing it with us, they also filled a prescription for Trazodone, a strong sedative and anti-anxiety medication. Then, they recommended putting her on Gabapentin too--essentially setting up a full sedation protocol before her next visit. This was never a conversation. It was presented as if it was just the next step--no consent, no alternatives, no behavioral support options. They also pushed a full obedience training program before she should be brought back--again, making it clear they weren't interested in working with her as she is, only in changing or drugging her into submission. To make matters worse, they offer an in-house monthly insurance plan, and the way they push repeat visits, medications, and training strongly suggests a financial motive. It feels like they're creating problems to upsell services and drive patients toward their membership program. We left feeling heartbroken for our dog and betrayed by people we trusted to care for her. We will never return. If you care about trauma-informed care, consent, and actual compassion for your pet, please think twice before bringing them here. Your dog deserves to be treated like family--not a checklist for upsells and prescriptions.

These doctors and staff are wonderful. They are loving, caring, and do all in their power to help…read moreout the pets and the parents.

Dr Schneski is a very caring vet. she answers a lot of my concerns through emails and a normal…read morevisit is very reasonably priced. My 13 yr old dog, Bobby, had 13 teeth removed for $534 !!!! I know people in Mass that paid $1200 for one tooth! She knows my dog very well and makes carefully thought out decisions. The office staff is wonderful too.

We used to go here for our family vet care, but moved away for a while. Now, as an adult, I was…read moreseeking care for my old kitty who needs a Doppler BP reading -- we spoke with reception, both my husband and I, and she was very nice, warm and welcoming. Went through the application process - had all records forwarded, which involves other vets taking time and resources to forward records...only to be told we were NOT a fit for their office. I take my kitty for regular BP readings and regular blood work -- perhaps they didn't think it would be enough money for them, or that he would die soon and they would lose a patient. I wrote them to say I had another kitty in case they didn't think it would be enough money for them. Ugh - thanks for nothing.

I have no doubt that they'll do a wonderful job with Novi. They did amazing with her cat named Miss…read moreKitty for many years. Sadly, she passed away from cancer, but the staff was very sweet and kind towards her.

My wife and I were on vacation for the long Labor Day weekend in VT. We brought our 15 yo dog…read moreCharlie. He had been gradually slowing down and had a strange episode overnight. He was in poor shape but we kept him happy and comfortable sitting outside on the back porch overlooking a river. We had to make the tough decision to put him down. All of the staff (Kim, Meghan and Dr Tim) were absolutely phenomenal. They were so helpful, supportive and caring in one of the most difficult moments of our lives. Thank you so much to everyone there (and the woman I spoke to in the waiting room who was SO sweet). Your jobs are NOT easy but we wanted to let you know HOW appreciative we are for you. THANKS.

Our four year old cat is home and HEALTHY now. The clowns at Veterinary Emergency & Specialty…read moreHospital (VESH) in Deerfield, MA gave us a choice: pay $4000 immediately for a surgery HE DID NOT NEED, or put him to sleep... we took him home to find a better option. Angell Memorial in Boston took him, treated him, and gave him back to us for $350. He is home now, and is 100% fine, playing on the porch. The clowns in Deerfield filed an Animal Cruelty report and my wife had to talk to the cops today and explain the situation... guess we are evil people for not having $4k to spend on an unnecessary surgery and not wanting to execute a healthy pet... Thank you Angell Memorial... those guys are awesome! VESH is ALL ABOUT THE MONEY... they don't care about taking care of your pet. They disgust me.

I can only review their spay and neuter services but they are fabulous! They offer low cost spay…read moreand neutering and as this is the main thing they do, they do it very well. The staff is very caring and clearly care about the animals. They do add on services, including microchipping, nail trimming, immunizatons, etc

Outstanding staff, very friendly and gave us the information they had on the pup I adopted! I had…read morepreviously adopted from them many years ago and was fantastic then as well. Highly recommended, they gave us starter food, engraved tag, leash, collar etc.

I have been taking my Springer Spaniel to see Dr. Canneli for I believe over a year now. He loves…read moreher and greets her with affection every time we walk in. She is knowledgeable and professional with a warm welcoming presence.

You'll never want a different vet after visiting Dr. Cianelli…read more My dog wouldn't be here if it wasn't for her. I cannot express enough gratitude for the incredible care my dog has received from Dr. Cianelli. When we'd first brought him in, he was in the worst condition of his life. Overnight, all of the muscles in his head and body had deteriorated. His weight had gone from 120 lbs. to only 60 lbs. in no time at all. He couldn't drink any water, and in turn was very dehydrated and in need of weekly IV infusions. Countless visits and thousands in vet bills with our regular vet later, they suggested we put him down or not return. Watching him teeter on death with no support was one of my worst nightmares come true. We were left with more questions than answers, with nowhere to turn and no one willing to help him. That's when I was recommended to Dr. Cianelli through a friend who's pet was a patient of her's. She gave Dr. C 5 stars and beyond, and made her sound nothing short of excellent. I booked an appointment, hoping for a miracle but at least looking to give him the best quality of life for whatever time he had left. Our first visit was the most compassionate, comforting, and fear-free vet experience we've ever been to. Dr. Cianelli and her office exude warmth and safety, putting my dog and myself at ease; it feels like visiting an old friend. We discussed my dog further in person after previously filling out a diligent form online. She was asking questions no vet had ever asked before; no vet had ever cared. It further made me realize that I'd come to the most thorough and caring vet I've ever met. We agreed to try an acupuncture session for him and some time on the PEMF mat as we discussed his history, health, and course of action further. She doesn't leave you in the dark with her plans -- she walks you through her ideas and helps you to understand them, as she works out a better future for your dog. By the end of the appointment, Dr. C made strategic decisions based on her research, knowledge, and experience, and found the right medicine and diet for my dog. In less than a week after the first visit, my dog's health, appearance, and temperament did a complete 180. By the next day, my dog, who could hardly walk up or down the stairs and had so little life in his eyes, was now running up and down the stairs and prancing through the yard! He ran with his whole heart and soul on his walk and was showing everyone his biggest smile. I never thought I'd get to see my best friend healthy again, yet here he was! His spirit is revitalized and that spark has returned to his eyes. It was like he had been given a second chance at life. He was excited and full of life again, just as I've always known him. He is no longer in need of any IV infusions as he started drinking once again, and he is no longer anemic after the weeks-long struggle. His coat had dulled and lessened considerably when his health declined, and now it's back to its full, thick, fluffy, healthy self. My boy, who despises the car, even jumps in excitedly every time he realizes he's going to see her! Dr. Cianelli is the woman for you and your pet. When everyone else had given up on my sick and beautiful boy, Dr. Cianelli shone through. Thanks to Dr. Cianelli's expertise and dedication, our dog is not only alive but thriving. He's back to jumping up on the couch and bed -- something we thought he would never do again. When I think of all the things I'm grateful for, I count Dr. Cianelli twice. Her knowledge is endless, her light is so bright, and most importantly: she cares. As a patient, you aren't just a job to her; when your animal is in need of help, she puts her whole mind, body, and soul into finding the support you need. I truly believe that without her intervention, we would have had to say goodbye far too soon. Thank you, Dr. Cianelli!!! :-)

We recently moved back to this office after many years with another vet. We had our first…read moreappointing last week and had an excellent experience. The front desk personnel were friendly and knowledgeable. The vets assistant and the vet were also very friendly and very knowledgeable. Very impressed after our first visit.

I've been a loyal client of this clinic for many years, and I was really hoping that the change in…read moreownership would maintain the same level of care that I had come to expect. While most of the staff has been wonderful, I had a very disappointing experience with Dr. Bobadilla when I brought my sick chihuahua in for a visit. Unfortunately, Dr. Bobadilla's bedside manner is lacking. I felt dismissed and hopeless during my visit. Other than a few "I'm so sorry" statements there was a lack of empathy and communication when it came to explaining my pet's condition and treatment options. It left me feeling uneasy and very angry about the care being provided. I took her to another provider the same day. This veterinarian was able to help me stabilize her with at home care, subcutaneous fluids that I am administering daily and even recommended a dietary change. None of this was addressed with Dr. Bobadilla. Dr. Bobadilla recommended euthanasia and even asked if I wanted to do it then and there. The audacity! I understand that everyone has a different approach, but it was a stark contrast to the kindness, professionalism and old school approach I experienced with Dr. Chapman over the years with my four dogs. On a positive note, the rest of the clinic staff are always friendly, attentive, and professional. Due to this incident I have decided to move my pets elsewhere. I hope Dr. Bobadilla works on improving communication and compassion when interacting with pet owners.

Stellar from A to Z. The staff is so incredible. I went through a difficult time with my cat and…read morethey supported my cat and me through it. Dr. Treat is the animal whisperer. My cat who actually trusts me very much still struggles when I am handling her at times. Watch Dr. Treat...animals melt and feel safe in his presence. Humans also :)

we have been bringing our bulldogs here for 5 plus years…read more always receive excellent care staff is professional compassionate and caring

The staff are very friendly. The facility is clean and organized…read more They are considerate of the concerned pet parents in the waiting area. When we called with our emergency we were able to go in immediately. They were ready and waiting for us when we arrived.

I had an awful experience at this place...to the point that I hate stopping at the traffic light…read morewhere it is located. My friend called ahead to them know that my cat was near the end and that I wanted her euthanized. We were told that they would place us in a room (NOT a treatment room) When I arrived, they took her to the treatment area instead of into a room and I was super confused. They freaked when they saw her...it was like one of those frantic scenes on those medical dramas when multiple people run to the gurney. My friend was like "hello, she is here to be euthanized and they apologized. They sat me in a cold exam room and they brought my sweet Tatiana to me wrapped in a towel. The second they placed her in my arms, pinkish liquid started coming our of her nose and mouth. I freaked out an fortunately my friend, who is a hospice nurse, was with me and held as the trainee fumbled around with trying to find a vein for the final shot. Her veins had collapsed so my literally had to tell her where to place the needle. All of a sudden I heard this gushing sound and screamed "what was that??" Fortunately my friend warned me not to look. There was so much liquid released that she had to borrow scrubs and her sweater was ruined. It was absolutely traumatizing. When I left the treatment area they asked me if I wanted to take home the carrier. I don't know exactly what I said but it wasn't nice. Nobody told me what the hell was going on. I had been there only 4 weeks earlier and was simply told "you have a very sick kitty." And then, when I trusted them to help us through her final moments, they failed. I called a few days letter and cried as I explained what happened. The woman (manager?) was not very empathetic and made excuses for what happened but at least she refunded me the cost. I wish that I had the positive experience that others who have reviewed this had. The image of her sick, skinny little body wrapped in a towel with that stuff coming out of her nose and mouth is forever etched in my brain. I am working hard to replace that memory with a happy one but it is really hard. This should never happen to any pet mom again.