Sounds completely like something Id do! Erika, it's pretty appalling that you left such an unfair review especially considering the circumstances that you seem to have forgot about surrounding the state of Henry in which your actions and lack of played a very large role in - thankfully i still have our text messages not that it matters or that anyone cares but your claim here lacks personal responsibility on your end for not maintaining your dog's grooming. More-so, I cant wet a dog to bathe him without the hair getting tighter and harder to detangle and unknot; it took the entire duration of the time I allotted for that appointment to shave and cut his mats out so for you to rattle off a list of things that there wasn't time to focus on is absurd and telling of how out of touch you truly are. You were unreasonable and and rude so no, you didn't get a refund, get real - this isn't PetSmart. read more

I would give no stars if available, after taking my dog goldendoodle for a groom he came back half shaved, had no bath, nails not done & razor burn on his stomach. When asking for a partial refund to take my dog elsewhere she argued and said no. read more

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