She (Stephanie Alderete) fried my hair by dying my roots with a low quality, high ph dye that obliterated my hair cuticles. When she did this, she ruined my previous highlights and lowlights (that I had before I went to her), and my hair color ended up looking like some weird abstract art that someone threw paint at (very unnatural, very bizarre, very ugly). I can't understand this because she was supposed to just do my roots. When my hair dried, I contacted Stephanie and told her (actually sent her before she touched my hair and after pictures) and showed her the mess she made of my head. After finally taking responsibility for the mess she created, she asked me to come back and sign some forms and she would then give me a "discount" to fix the mess she created (therefore charge me again to fix the mess she created at a discounted rate); I took a hard pass - she will never touch my head again and I will never sign any of her 'forms'.
Stephanie then proceeded by accidentally charging me twice. When I noticed the double charge the next day, I asked her to credit me the charge with the tip (which I had tipped her $50.00 because I had left with wet hair and could not see the damage she had done; I "wash and go", not blow dry etc.). So being the greedy tacky person she is, she credited the double charge that had no tip but kept the charge with the $50.00 tip knowing how disappointed I was in her "work" and knowing I had asked her to refund the extra/double charge back to me including the tip (because she double charged me and now I had to pay another hairdresser to fix the mess she created).
She also has no clue on how to cut curly hair although she previously/initially lied to me and swore that she was an expert in cutting curly hair. She said she was giving me a curly cut and what she actually did was snip here and there and I ended up with unbelievably seriously obvious uneven botched-up hair with craters of curls missing.
I also noticed that her way of doing business is like an assembly line of human heads, lacking proper care and attention, leading to burning scalps and unwanted color results; very impersonal, very rushed, very neglectful.
And to add insult to injury (literally), she continued to point out to anyone and everyone within earshot to check out my skin, over and over again. It was obnoxious and ridiculous. I couldn't understand why until I got home. When I looked in the mirror, I noticed I had tiny peach fuzz along the bottom of my cheeks due to an autoimmune disease I have and the medications I take, and she, being the small, vane, little, nasty person she obviously is, took delight in pointing that out to everyone at the salon. Disgusting.
I've stated the facts, now you decide if she's worth spending your money on and entrusting her with your scalp and hair's health? read more