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Stephan Trainor

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OSF HealthCare - Bloomington

OSF HealthCare - Bloomington

(3 reviews)

Better off dead than a visit with Jamie Duffy aprn, her incompetence in the mental health field…read morewill keep her in business only for court ordered counseling- those of us actively seeking help on our own won't get it here! The staff WILL traumatize you during signing in for your appt! And what ever you do, don't wear cross earrings. Your jewelry accessory will deeply offend them.

This review is for OSF Healthcare Central Scheduling. Went to primary care doctor who is affiliated…read morewith OSF. The office gave me a card with information about the test that was needed and information with number to call. The number was to OSF Healthcare Central Scheduling. Called into central scheduling to first get a person that had no idea of what the test was to be performed. Was put on a long hold then after 7 minutes the call switched to the give a rating of how your experience was. Gave a zero. Called back to central scheduling this person said he did see the test but could not schedule it and then said someone would call be back. Many hours later a person called back from central scheduling and asked when I would like the test done. I ask for first available she gave a time 8 days from time of call. This test is a quick Ultrasound that would take maybe 5 minutes or lest to complete. I asked the person if she was referring to the correct test as she called it something different than was the doctor had listed. She was not for sure and said this was the only information she had. So I was not able to schedule any test as I am waiting for my primary care to call back. This appointment should have been completed while I was at the primary care facility. Very poor service by OSF

Mayra Arzon, MD

Mayra Arzon, MD

(4 reviews)

Dr Arzon was the first doctor I took my son to when we moved to Illinois. I had to get him set up…read morewith a new primary care doctor and a health confirmation for daycare. I wasn't pleased during or after the visit. I felt like she wasn't listening and she was telling me generic information. My son was potty training at the time and was doing well. He said he needed to go potty a few times, and since he was newly trained (3 months shy of 3 years old wearing pull ups at night only) so I excused us and took him. He couldn't go. He asked again towards the end of the appointment and Dr Arzon told him that her and mommy were talking and he needed to wait. He ended up having an accident. While discussing his medical history, I mentioned that I had been diagnosed with melanoma while I was pregnant and that is a cancer that can cross through the placenta, she pushed her husband's practice for me. My son also had previously had an episode of giant hives (almost a year before this visit in another state) and I mentioned it. She "diagnosed" him with something because he had dry skin ... it was winter. I paid our normal copay, then a few weeks later I got a bill for another copay. Because we had talked about the hives, she billed as another appointment because it wasn't "just a check up." I challenged that and they said "oh, someone coded it wrong" even though the second code had to do with the hives we had talked about in his history. I was originally told that if you talk about anything other than the check up, she can charge separately. I had already scheduled his 3 year old check up, so I gave her a second chance. I wanted to give her the benefit of the doubt that the way she talked to me was just because she tells all new patients the same thing. She didn't listen to me then and treated me as if I didn't know how to parent my child. That was the last time we went to her. We have a new doctor now that we like so far. I did the standard medical release form. Today I received a letter from Dr Arzon that she will release his records as soon as I paid $41.00 for them. I told them they could keep the records and I would just have the records sent from our doctors in another state from before we moved.

I'm really happy with Dr. Arzon and her staff. It is so easy…read moreto Schedule an appointment and she is lovely with my son!

Stephan Trainor - pediatricians - Updated May 2026

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