I took two pairs of shoes here to have them stretched. The owner told me they would be ready the next day- I asked if he was sure that would be enough time to do the job- He assured me it would-I paid him and left- The next day I went to pick up my shoes and asked him if he was sure they were stretched enough- he said to try them on if not bring them back and he would stretch them more... AND of course just overnight had not done the job-so another trip back to the mall in Ventura- when I took them in to have them stretched some more he asked for my receipt.. which of course I did not have- he replied with, Oh, that's a shame! and started writing out a new ticket, I asked don't you remember me.. it was just a few days ago, he said yes, I remember you but without the receipt you have to pay again.. I replied, "I don't think so sir. I paid $20 the first time KNOWING that an overnight stretch would not be enough-- I left and took my shoes to Lee's Shoe Repair-the owner was kind enough to stretch my shoes for free since I had already paid the guy at step n out for a job that was not done properly to begin with- which I thought was very kind and noble of Mr. Lee-
Its easy to see why Mr. Lee is so successful. He knows and cares about GOOD CUSTOMER SERVICE---
So id you are in need of shoe repair while you are finding a place to the park at Pacific View Mall -you can instead head a little further down main street--1806 E Main St (near Ventura High School) to Mr.Lee's shop- I don't think you will be sorry you did.. read more