It pains me to have to write a bad review for Stellar Window Tinting since the tint job they did was very good.
I took my car in to get tinted a month ago. They were very helpful with explaining the different types of tints. I decided on a tint and the cost was reasonable.
Ended up waiting while they did the tinting, which only took about an hour or so. I paid up and I was on my way.
After leaving and I was on the road, I noticed my brand new Kenwood stereo was acting up. The buttons weren't working correctly. And the volume increased to the max in which I had to shut the system off.
I parked my car and noticed that there was liquid on the screen and it had seeped down into the button control board of my stereo. Then the stereo started flickering and rebooting. I could tell from dried dripping marks on the visor strip that during the install of the windshield visor strip, Stellar didn't properly protect the dash of the car and liquid dripped down onto the stereo.
I immediately went back to Stellar to show them what the issue was. The first person I showed the issue to said it couldn't have been them that caused any damage to the stereo. He went and got who I assumed was the owner and I proceeded to show him what was going on. He took a look and said that if I could prove to him that there was liquid damage, he would work with me. He said that it is a good chance it was just a coincidence and fluke and the problem would most likely go away.
I left Stellar and immediately went to Best Buy to schedule an appointment. At this point, the stereo wouldn't boot fully. After scheduling an appointment with Best Buy, I went back out to my car. Turned my car on and the stereo started burning. An electronic burning smell filled the car. I turned the car off and pulled some panels off to find the fuse box and pulled the fuse to the stereo.
Best Buy got me in to look at the stereo and to do some testing. They concluded that the stereo was fried and that I would need to send it in for repair. They installed my old stereo for me.
The following Monday, I opened a ticket with Kenwood and shipped my stereo to them.
That same day, I called Stellar to complain to them about the huge inconvenience and frustration they have caused me and the fact that they didn't want to take any responsibility for the damage they caused.
Kenwood found that the PCB and display boards were fried and needed to be replaced. The cost of replacement was going to be $285. Luckily, the stereo was under warranty and Kenwood was good enough to send me a replacement at no cost. A month later, I received the refurbished stereo and had it installed by Best Buy.
Stellar will play down any issues you bring to their attention and try to get rid of you. The person I spoke with at Stellar told me he had done a tint in a car and the cruise control had stopped working after doing the job. He told the person that it had to be some kind of fluke and the problem would go away.
Please be aware that Stellar DOES NOT take any responsibility for any damage they cause internal or external to a car. This is in their agreement that the customer signs before they do any work. I wish I would have paid better attention because I would've went elsewhere. I had no idea what I was going to be put through.
Stellar DOES NOT properly cover the car dash when doing tint installs.
Stellar DOES NOT go through a basic inspection (doesn't test windows, blinkers, stereo, etc.) before a tint install, which is a standard for anyone who works on the interior of a car, for example, like installing a stereo. read more