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Winter Park, FL

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Stella Luca Salon

3.8 (184 reviews)
Closed • Closed

Services - Stella Luca Salon

Applying hair extensions

Bridal hair services

Stella Luca Salon Photos

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Recommended Reviews - Stella Luca Salon

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Reviews With Photos

Erica P.

MASSIVE WASTE OF TIME- DO NOT USE THIS SALON. I booked a hair extensions consultation with Alyssa online and confirmed my appointment for 6:30 PM on a Friday and my husband dropped me off a bit early (6:00) while he waited across the street at a bar. As I walked up to the door, they were turning off the lights and locking up but still let me in and the receptionist let me know that all stylists are independent contractors who make their own hours. I was happy to wait, but was never acknowledged again after that even when I poked my head around the corner into the wash room several times. Two stylists made eye contact with me and just looked away after that. At 6:50 PM I decided to give up and just go meet my husband across the street. We drove 40 minutes for this appointment and it was a complete waste of time. DO NOT BOOK A CONSULTATION OR SERVICE WITH ALYSSA AT STELLA LUCA

My (on the right) hair before seeing Ms. Gonzalez.

Remember this name CLAUDIA GONZALEZ. Ms. Gonzalez works at the Winter Park Village Salon Stella Luca. If you have any plans on going to Stella Luca...know this. The stylists that work there are independent contractors. They work for themselves, so they can damage your hair and you have no recourse after you make a complaint against a stylist. My experience with Claudia Gonzalez was awful. This young girl has a lot to learn about customer service and listening to her clients. I expressed to Ms. Gonzalez that I wanted a few sun kisses around my face, not on sides or back of my hair. I was very clear because I have damaged my hair a few times in the past. Had a Brazilian Blowout done in the past, and had to cut my hair off after (in the past). I'm 56 years old and am very aware of what my hair can take or not take. Ms. Gonzalez kept saying "so you want a half Balayage"? I didn't know what that meant, but since I told her what I wanted, I figured she knew what she would need to do. What I found out is that 1/2 Balayage is more expensive than getting sun kisses around the front of my face. *I have very dark hair, I have had highlights many times before, and I know what I asked for. *I looked up at what Ms. Gonzalez was doing and she was putting my hair in foils on the sides of my head, I stopped her and told her that I didn't want highlights on the sides or back. She told me she can't do that...I was like "what?????". She kept going. I told her again that wasn't what I wanted. She told me it will be fine. I was so frustrated and felt like everyone was looking at me because I confronted her about what she doing. In the end, my hair turned gold and red/orange at the top. I told her I didn't want any gold/red/or orange. I do not have long hair. I have shoulder length hair. Ms. Gonzalez charged me on the highest end for cut & blow dry $$$$. Needless to say I was so sick about my gold/red/orange hair...I called Brianna (manager) at Stella Luca, she was so nice, but expressed to me that if the stylists were NOT independent, she could refund my money. I reached out to Ms. Gonzalez on IG and expressed how bummed I was about my hair, I shared pics of before my appt with her, after my appt with her, & after I had to pay another stylist $250 to fix my hair. I also added pics of my hair in the private IG I sent to her. Showing her the damage and breakage. Ms. Gonzalez replied to me....she does not ever give refunds. I guess she is perfect. She also said that she did exactly what I wanted which was not true. She then blocked me from IG. There was no need for that. She was running from me. Well, now I am disputing the charge on CC, reporting her to the Department of Health. Ms. Gonzalez has to learn how to deal with the public & LISTEN. I made a big mistake in going with someone who looked young, hip, and knew what she was doing. How WRONG I was. PLANNING ON GOING TO STELLA LUCA WPV?...BEWARE OF CLAUDIA GONZALEZ. It is all about the $$$$$$$$$$$$$ for her.

Shadow root, style + cut!

Thank you Vincent Delgado for a fabulous cut and shadow root! I met Vincent at another salon and made a huge mistake seeing someone else at that salon. Vincent made everything better! My hair feels like silk and I can't get over how it moves. Feeling like a million bucks today. Thank you Vincent!!!

The before so you can see what she was working with.
Jessica S.

My favorite salon and hair stylist I have been coming to Stella Luca for 14 months now and it's by the far the best hair experience I've had. The salon itself is clean and classy and plays good music. My hair stylist is a genius and her name is Barbara. I cannot recommend her enough. Have you struggled to find that perfect dream hair? Not getting exactly what you want? Your search ends now. Barbara is that amazing type of profesional where you can show her a photo of what you want and she will recreate it to perfection. She will go the extra mile, stay longer, whatever it takes to get you what you want. She never cuts corners. I consider her not just a hair genius but a friend as well and we always have a good laugh together. I've literally flown in from the Bahamas to see her cause there is no one else I would trust with my hair.

Different uneven shades
Stephanie C.

Basically six hundred dollars later and my hair looks like this. I am a Winter Park native, and this was my first time going to Stella luca after hearing everyone speak so highly of it, I decided to give it a chance. After two back to back appointments I'm in tears. I blow dried my hair to show the color. Blow drying it was awful, my hair is so dry and damaged. Even after paying more to have bond builders/ olaplex put in with the lightener. I don't use a-lot of heat on my hair I only blow dried it to truly show what it looks like, it's harder to tell when curly. The two appointments I was serviced for, my hair was styled curly both times as I have naturally curly hair. I was not offered a blow out, my stylist said she just assumed I wanted it styled curly. Which is fine, I just cannot get past the color. The first appointment color I did not like the color but I was okay with it. I understand that there is a transition color when going from dark natural brown to an icy blonde. That color was even and the stylist took her time. The second appointment was 4 days later. The stylist texted me to move up my appointment (due to covid 19). At my previous appointment the stylist told me my hair lifted approximately five levels and that at my next appointment we could get it to where I wanted it. I was so excited about it. My hair was lightened again as part of the process of going to a really light blonde. My hair was wet when I left so I didn't see the true color until I got home, when it dried. It was super brassy and there are spots of color that didn't even look like they were touched by the lightener. I believe the stylist I went to is experienced and has talent but I think she rushed with my hair. My hair did not end up the color I was expecting based on what I was told. Based on how it looks I more than likely need a color correction. The stylist was contacted and the salon was emailed. I am still waiting on a call from the manager. But was ultimately told by the receptionist that there is nothing the salon can do for me and that I needed to take it up with the stylist as all stylist work independently. Which I did I texted her my concerns about it being brassy and uneven before calling the salon. She said to get a toning shampoo. Which would help with the brassiness, not fix it entirely but wouldn't do anything about the uneven color. The stylist offered to possibly tone it again after she was made aware by the receptionist that I called and emailed the salon and the front desk scheduled me an appointment. I was unable to make it due to my mother having heart palpitations. Which the stylist was very understanding about. The salon is currently closed and will be for 2 weeks due to Covid 19. So not entire sure what the resolution of this will be but I'm very disappointed and discouraged about my experience. 3/26/20 Rebekah reached and offered to fix my hair for free and offered a partial refund of my last service. I refused both but thought I would update. 6/14/20

Hair extensions done by the incredibly talented Kim Jette.
Kimber S.

Kim Jette is truly amazing! I am so in love with my hair extensions and the time I spent with her as she effortlessly did her thing. I recently had health issues and Kim the beautiful magic maker transformed my hair to resemble it's pre-sickness state. She matched the color of my hair so perfectly and I can't recommend this sweet soul enough. Stop what you are doing and make an appointment, you will be so happy.

Ebony H.

I came to Allie looking to go lighter as my hair was jet black. I wanted a nice bayalage blended look with a variation of colors. I understood I may not get the exact look the first appt but I was still hoping for a nice blended look with extensions. Unfortunately I did not receive that and didn't realize until weeks later my hair color was not blended in the back at all. I paid about $700 my first appt for full balayage, a 2 minute trim which was considered a "hair cut" for $65, 2 rows of extensions, and for a hair treatment. I paid another $900 for the hair. For that amount of money my hair color should have been amazing. I notified her before my 2nd appt that friends had pointed out that my hair was not blended at all in the back and sent pics and she said it was because of the toner being rinsed out but as you can see in the pics, there is a solid line that looks more like I had ombré done on my natural hair so even if the toner blended the hair to the extensions, there was still going to be that line in the back of my head where the transition from black to blonde was not blended well. I went in for my next appt and she did another partial bayalage which was not needed and it fully colored the top of my hair blonde which was not the look I was going for at all. so she had to do low lights to fix it, so we ended up double processing my hair so that I had that I could have my dark and light variation back that I originally wanted. Another partial was not even needed, just a couple of foils in the back and toner would have corrected the problem. At the end of my appt I was billed for another partial bayalage which was $195.00 which I was shocked I was billed for being that she saw that she didn't blend it well to begin with. I was prepared to pay for toner as maintenance of blending the hair to the extensions that was discussed the first appt. I understand policies are in place for corrective color but if you're my stylist and want a long lasting relationship, you should not charge me for something you see that you did not blend right in the first place. I ended up paying for her to do a service that really wasn't necessary because she had to go back over that work and darken my hair where she added foils because it was literally only needed in the back where it didn't blend. My hair is blended better now however I don't feel like I still have a nice bayalage look I was going for. I didn't look at the back of my hair a lot previously, as long as the front looked blended I assumed the back did but now I will from here on out :( The other things I noticed was there was no sanitation practices in place for her brush or combs. No barbicide to disinfect any combs or brushes and if she dropped a comb or clip on the floor, she picked it right back up and used it on my hair. On a positive note, I did like my extensions, and they did last which is why I gave it two stars. I think she may do well with blonde hair because it's easier to hide mistakes. Unfortunately I will not be returning to her as a stylist though mainly because I am not completely satisfied with my color as it's not the look I was really going for but I make it work, nor the prices.

Jess C highlights and keratin treatment
Jen N.

LOOOOOVE my hairstylist, Jess Cordoba! Haven't had a consistent hair girl in over 10 years because I wasn't happy until I met her. She's that good. She's done multiple keratin treatments, haircuts and color and she always freakin kills it. The salon is very nice and well kept with good product lines. Prices are reasonable too.

After result!

It was my first time at Stella Luca and I saw Gianna! She did an amazing job highly recommend

The cut is going in the complete opposite direction. Doesn't match the other side AT ALL. (Bangs were supposed to be shorter curtain bangs)
Ali C.

I originally went to get my hair colored to a lighter blonde and get a light trim on my bangs and ends. I went with Ingrid because she was a self-proclaimed "blonde specialist and had advanced hair cutting skills." I will say, she did an amazing job on the color, I was very pleased. My main issue has to do with the cut she gave me. She had turned the chair around so I couldn't see what she was doing, but I didn't think much of it. My first red flag was that she seemed a bit dismissive about what I wanted as far as my haircut. Right after blow drying, she started cutting my hair before I could even show her my reference photo. I had to interrupt her cutting my hair to show her exactly what I wanted. Even still, I thought everything was fine, I trusted her as a professional. Once she was done cutting, she didn't spin me around to see it. Instead, she asked if I would like it curled, to which I agreed and thought that would be nice. After she was done styling, she turned me around. Honestly at the time I thought it all looked really nice! I was so focused on the amazing hair color that I was seeing for the first time that I didn't really notice the haircut. She took the cape off and took me straight away to pay. I was so impressed with the color that I gave her a $40 tip which was 20% of what I paid in total ($246). It wasn't until a couple days later when I washed my hair and saw it straight for the first time that I really saw the damage that had been done. This is by far the WORST haircut I have ever had. I went for a light trim and shorter curtain bangs and was left with a very botched cut all over my hair. I am so devastated with my hair now because the cut is so uneven, and any shape I had I feel has been ruined. The only way I can think to salvage this is to go back to my old hair stylist to hopefully fix this mess. I will insert pics from different lighting and angles for you all to see. I really tried to do my research and read reviews before I came here. I was hopeful after seeing her Instagram and how amazing her pictures looked. I really wasn't going to write a review, but I'm near tears after seeing the photos. I don't want anyone to have the same experience as I did.

Allison S.

Upscale salon with the best stylist! Jess Cervi is my go to cosmetologist and always gives my hair new life! Whether it's mermaid hair or classic balayage to blend with my natural color, I know that my hair will be looking it's absolute best after leaving here! The music and ambiance is relaxing, the staff is professional, and the products are top shelf - Oribe, Bumble & Bumble, etc.

Kim is an excellent nail tech. I have seen her regularly for over a year. She listens to my requests and has every color combination imaginable available so I get a different color every few weeks on my nails. I have never had a problem with the polish degrading between sessions. Her conversation is congenial and she remembers what we talked about from one time to the next, which I appreciate. You can't go wrong with Kim.

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Ask the Community - Stella Luca Salon

Does anyone know approximately how much a keratin treatment or an agave oil treatment is here?

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Review Highlights - Stella Luca Salon

“After seeing they have been voted best Salon Orlando (12 years and counting) I knew I had to go!”

Mentioned in 19 reviews

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