I sent my Telecaster for repair and it was in pristine condition, but a scratch was made to the…read moreback of it. I take extreme good care of my guitars and that scratch was not there when I dropped it off. As soon as I got home I played it for a while and there is a massive feedback. They made ir worse. They still charged me $150 and did not want to repay for the damage. I understand that accidents happen but that doesn't mean you don't make it right with the customer. Very upsetting. Never coming back.

We bought a guitar there and we paid $366 in cash and $66 on the card. When we went to return it…read morethey wanted to charge us a 20% restocking fee which would of been fine but after an hour of them telling me they can only put $66 on the card and MAIL ME A CHECK they would not give me cash back AND charge me a 20% restocking fee on top of that I found ridiculous unethical and very poor poor customer service. I HIGHLY RECOMMEND that you go purchase you musical needs elsewhere. I have never in my life had this kind of treatment or had this done to me at any store ever in my life. They were obviously trying to force the sale on us prevent us from returning the item by making it as difficult as possible. I against my better judgement kept the guitar due to the lack of trust I felt. I honestly believed in my heart I would have never seen that check. Again DO NOT DO BUSINESS WITH THESE PROPLE they obviously do not care about the customer. In response to your response, you'll refund the card that's fine but you will not refund cash because of some "theft" in the past. That's what safes are for. it isn't right to offer a check to be mailed to your customers for a cash purchase. THATS POOR CUSTOMER SERVICE IN ANY BOOK!! And making it real difficult to return the item with full knowledge of what you were doing IS BAD CUSTOMER SERVICE!! Offering a ridiculous solution to a problem knowing full well I wouldn't go for it and forcing the sale IS BAD CUSTOMER SERVICE!! The fact you can't see that and hide behind some ridiculous reasoning IS BAD CUSTOMER SERVICE!!! and like I'd trust you to mail a check. I never said your employee was bad It was your lack of management on the premises to help rectify the situation. The poor guy had to call everyone he could to try and get something done. It was management over the phone and you the owner OVER THE PHONE refusing to make it right in an acceptable manner. Cutting a check for a CASH PURCHASE IS UNACCEPTABLE FOR ANY BUSINESS and I have never had that happen to me ever anywhere. You're the first, congratulations!! (Clap clap clap) I'm sure even you wouldn't stand for it if that happened to you. It's not our problem (the customer) the things that happen in your store. You still need to run a business regardless of theft or anything that happens in the store and provide your customers a good, no correction a great shopping experience. You did not deliver on that. If you know you can't refund cash for a cash purchase that should be the first thing you tell a customer ESPECIALLY AFTER BEING DIRECTLY ASKED ABOUT YOUR RETURN POLICY!!! All your employee did was hand me a sheet stating the 48 hours and the 20% restocking fee. Nowhere on that sheet stated cash purchases will be refunded by mailed check. If that was on the sheet I wouldn't have done business with you. I said my peace you're wrong no matter how you try and justify it in your head. What was done WAS BAD CUSTOMER SERVICE and one of the reason brick-and-mortar stores are dying out. I will be reporting this situation to the BBB and I'll keep posting this review over and over to get the word out there, as is my right. Your employee was great if he reads this I find no fault in what you did. The fact you have only been there a few months running the store on your own is commendable. It was the lack of management on site to handle these situations that was bad and the unwillingness to rectify the problem in a ACCEPTABLE manner. And after reading MANY reviews it seems to be a reoccurring problem. These are pictures of your return policy nothing on there states cash purchase are issued by mailed check. If that is your policy it must be stated. So your 33 year policy statement is false. Nowhere on your sites return policy states anything you said. Now you're dishonest as well. Good job and thank you for that it helps. And by the way I'm the type of person that buys many guitars. if I was provided an acceptable solution to my problem I would of patronized your store for all my guitar needs. Strings, parts, repairs etc...

I've taken piano, guitar, violin, and voice lessons here and my experience has always been stellar.read more

Never did sign up with them, although I visited the north central and northwest locations, and had…read more"meet *& greet" with two different teachers. Instructors have excellent credentials, but be ready for some oversized egos. Price isn't to bad, but I felt MACSA staff was a bit stiff and the instructors kinda snobby.

I tune and repair pianos for folks all around San Antonio, and sometimes I get to recommend piano…read moremovers. Piano Handlers is the only company I would ever call. They've moved pianos for me and hundreds of my clients- Always careful, Always timely, and Always priced fairly.

I am so grateful for David and his time on the phone with me. We were presented with an opportunity…read moreto have a 1927 George Steck Baby Grand piano for free. I spoke with him to get pricing to move and store it until we had room for it. He asked all kinds of great questions to help us discern if this piano was worth the time and money for our family. In the end, we didn't get the piano. However, David and Piano Handlers of SA will be the one I call when we do upgrade our digital piano. Highly recommend just on his willingness to help us make a wise decision for our family.

Very good Pianist and great piano teacher. Patient and enthusiastic. Great with young beginners…read more Highly recommended. Mr dowell

From the owner: Private Piano Lessons for children and adults of all ages and levels of experience. All Genres…read more Recitals. First lesson free. Studio has library,workstation,full length chalkboard,2 pianos,audio video equipment. We also offer lessons in ear training, improvisation and score arranging,composition and preparatory auditions.

Ms. Susan is such an amazing teacher! When we moved here we didn't think we could find a teacher as…read moreamazing as we had and tried several places here in SA just to keep getting disappointed over and over again until we found Stone Oak Piano Studio. We fell in love immediately with Ms. Susan, her teaching style, and her passion and patience to teach. Her studio is impeccably clean and organized and it was so pleasant and welcoming when we walked in. We immediately felt this was the one. I would recommend this studio to anyone that wants their child to grow in their music journey loving what they do.

From the owner: Stone Oak Piano Studio offers private piano lessons in Stone Oak Area from age 4 to adults in all…read morelevels. Susan Hong has a BA degree in Piano Performance and minor in voice from Rutgers University and has National Certified Teacher of Music. Furthermore, she is member of Music Teacher's National Association, Texas Music Teacher's Association and local National Federation Music Club. She is fun, experienced and qualified teacher who loves her job.

Wow never even knew this store was here but with a child choosing to join band this year I was…read morecertainly out of my depth choosing the right items even with a list as a guide The gentleman that helped was extremely knowledgeable about all kinds of instruments and certainly the one she had picked and was able to quickly guide us through and even order the items that he did not have in stock to arrive prior to school starting. They sell and rent instruments and have basically any item you need to get going with home or school playing at very reasonable prices. They also offer all kinds of lessons - we have a bunch of Guitars at home so learning how to play will be next on my list. Great store, very helpful and will definitely be back for more music supplies

For the Stone Oak store in San Antonio, I can't speak to the products, but I can speak to the…read moreservice. It's mediocre, at best. We had been receiving private lessons and the instructor himself (Jorge) is great, the rest of the store is blah. Staff will generally not speak to you unless they have to. Management is non-existent. No voice mail, no email address, and the contact form only accepts a couple hundred characters. It's almost like they go out of their way to tell the client "We don't want to hear from you." Your lessons have an expiration date that they try to claim is to encourage people to stay current, which I don't buy. They also will charge you for about a month's worth of lessons at a time, so when you cancel, you're still on the hook for a bit longer. No business owner worth their salt accepts money for service they don't provide, or for poor service. Do better. We cancelled our private lessons and will drive past it to continue because of the apathetic service. Hard pass.

UPDATE: someone from Alamo Strings reached out to me to say the contracts are stored digitally and…read morethe originals are destroyed. Also that I can exit the contract with no penalty. I do believe at the store I was told the paper was securely kept at a different location and wasn't digital storage. I believe the person who contacted me about the digital storage is correct but that definitely wasn't fully explained. Also why can't I do it online if that is the case? I gave two additional stars on their review because of the quick outreach but still don't like giving my Social Security Number on top of all the other info. And have no idea why a third relative is necessary. Also if this was better explained at the point of sale it would have eased a lot of my frustration. ORIGINAL REVIEW This place is awful. We were sent there by my child's elementary school. It was the only choice we were given which makes it so much worse. They have very poor business practices. They require a social security number which they keep written down which is very poor security practice. Also they require spouses name address phone and an additional relative's name, address and phone. I understand checking my drivers license and keeping information including credit card on file but all of this is unreasonable. Further it definitely should not be kept on a single piece of paper. Further we are renting because my daughter has never played violin and she may hate it. But they require a 32 month contract! This is for fifth grade, yet the contract goes through the end of seventh grade. That is also not reasonable. The staff were also rude. When I complained and questioned these things I was told I could purchase the instrument out right if I didn't like it. Again this was the only option given to us by the school. The owner appeared on the parents meeting zoom call. If he is going to work directly with the school he should have better business practices.

We went here to look for a rental instrument for my son. He is just starting to play strings and…read moreneeded to try out the different instruments to make a choice and to have a viola for his lessons. We were helped right away and the person working was very knowledgeable. I was happy with the service overall and the expense of the rental versus having to buy outright. They have a great program in place for all the local schools.

I checked with several services before I made the decision to use TX Pianos to tune and repair my…read more40 year old Grand Piano. Most places didn't respond to my request for an estimate and the couple that did wanted me to sign a contract to have the piano tuned every year or pay them a $75 traveling fee to drive from south Austin to Cedar Park. Then I turned to "Thumbtack" to find a piano tuner. Derek was the first to respond. He owns and operates TX PIANOS, and he responded personally. Gave me a reasonable quote on line to tune the piano (which had not been tuned for 5 or 6 years) and replace a broken string. When I asked about travel pay, he said that if he had 2 or more appointments in the same town he did not charge travel pay. It just so happened he had another tuning appointment scheduled a couple of days later in Cedar Park, so he waived the travel pay. He sent me a text to remind me of the appointment. He sent another text with a location tracker to show me where he was when he was on the way to my house. Derek is very personable and easy to work with. Even my big ole' furry Australian Shepherd, who barks at everyone who tries to enter our house, took up with Derek and walked right up to him, allowed a couple of pets, and never barked at him once during the visit. Derek described what he would need to do and completed the job of tuning and replacing the two broken strings in just a little over an hour. The piano sounded great when he finished and it was more "out of tune" than I thought. Due to the age of the piano and the mallets, we talked about performing a voicing to bring back the rich soft timbre the piano had when it was new, 40 years ago. Again, I received a very reasonable price for the service whenever I decide to have it done. He also put me on a "check-in" schedule for every 6 months to see if I have any other needs throughout the year. It was a pleasure talking with Derek about the piano and we even joked around about our playing techniques - or lack thereof! But most of all, he was reliable and honest and an expert at getting my old grand back in tune. I will not be looking for a piano technician again now that I have met Derek. If you need piano repair or just a tuning, you will not be disappointed with TX PIANO.

Derek came on time and took about 1hr & 45 mins to tune our piano. Very careful and detail…read moreoriented. Since ours was brand new and only had one service before, he gave some good recommendations for when it needed tuning again and on how to care for the piano. Honest and no pressure. I would highly recommend him. Best of all as a bonus, he loves dogs and got along with both of ours.