Friendly, professional, and willing to take on hard projects others rejected. My son had a Cornett…read morepassed down to him (1940s). It was hanging together by pieces of string. They restored the piece for us, and did a remarkable job. They are fairly priced too. We are taking a trumpet to them today. I will continue to use and brag about this business. Definitely should be your first choice. (I will post a finished product later)

Love these guys!!! Pete Rodriquez is the one of the most amazing musical instrument repair persons…read morein all of Texas. I don't know if there isn't anything he cannot repair. Great to have his grandson carry on one coolest places to take your instrument to be repaired.

11-12-2024 @ 10:38 am Arrived at this business to get our…read moreYamaha Guitar restringed! I was immediately greeted! Mr. Guzman inspected my Guitar and advised me that the Guitar was in good condition but the "Bridge" had a slight separation and would have to be repaired soon. He called over a Colleague who confirmed the assessment. Both showed me exactly where the bridge separation was located! Mr. Guzman gave me a recommendation of a business that could repair the Guitar! Instead of a full restring I asked to replace the one that was broken. Mr Guzman did a great job and retuned my Guitar. Great Customer Service, Expert free assessment of my Guitar! I highly recommend this business. PS: I have a Bachelor's Degree in Management plus I have been trained in two culinary schools, managed restaurants successfully, I've taught exemplary customer service to wait-staff, I've waited on tables and had my own successful catering business. I am now retired and look at things from the other side of the Apron. Blessings!

They did an excellent job of explaining & repairing my nieces flute. They also had a loaner that…read moreshe could use while it was being serviced.

Best used guitar and amp inventory in the city hands down…read more I can't believe some of the reviews I've read of people crying because they weren't treated like royalty upon entering the front door. These guys are professional musicians not McDonalds employees. They're here to deal and do serious business not wait on you hand and foot. Grow up. I've been coming here for years. Some days the customer service is better than other days, oh well. This bit of advice will go a long way when dealing with most mom and pop music stores. Do some research and have a fucking clue before waking in. This isn't a Burger King. You aren't going to "have it your way" here. Leave your entitlement at the door.

Music shops always have their loyal customers and their "haters". I'm a longtime loyal customer of…read moreSpacetone. The owner has been a fixture in the musical community for decades and knows how to treat people to establish long term relationships. This is primarily a guitar shop and has a nice variety. Vintage to modern and inexpensive to "I may need to take out a loan". The prices are always competitive with the market norms. The vast majority of the stock is used gear. So, if they don't have what you're looking for today, it may be there tomorrow or next month.

I've taken piano, guitar, violin, and voice lessons here and my experience has always been stellar.read more

Never did sign up with them, although I visited the north central and northwest locations, and had…read more"meet *& greet" with two different teachers. Instructors have excellent credentials, but be ready for some oversized egos. Price isn't to bad, but I felt MACSA staff was a bit stiff and the instructors kinda snobby.

I called this location a few weeks ago to get a quote on having the action lowered on my son's…read moreWashburn acoustic guitar. I spoke with Davin who said he could do it for about $20. When we showed up last Friday we were there just as they were unlocking the doors. The employee said we could look around while he finished opening as opposed to waiting outside. We gave the employee the guitar and a strap nut to install and took off school shopping. A few hours later Davin called and said it was ready. We were done so early I was going to be able to pick up lunch for the wife and the rest of the kids! We show up to pick up the guitar and the strap nut is exactly where my son wanted it. The action was lowered and sounded perfect. The kicker was the bill. Davin said it was a quick job and that he liked the Washburn, so he said no charge. Another review said that all they had were Fender guitars, but we played with several really nice Ibanez guitars as well. I'll add some pictures we took, my boy added one to his Christmas list.

SCAM ITS A SCAM YALL RUN TO A DIFFERENT STORE WE GOT A…read moreFLUTE FROM HERE FOR MY DAUGHTER FOR 6th grade, now she is in 7th grade and decided to move to orchestra to play Viola, during the summer brake i went to return the flute and they recommended me not to because I will lose "my credit accumulated" i specified that i didn't needed the flute anymore because my daughter did not like band and maybe wanted to move to orchestra and play viola or violin , guy there even wrote it in a paper of how much money i accumulated and the instrument i wanted, so I decided not to return it and took the flute home, after 2 months of paying for no reason, when I went back to get the Viola they say oh NO you can't transfer the credit from band instruments to orchestra instruments. so now I needed to start a new contract if i wanted the Viola. i don't appreciate being lied to now i lost my money.

my son and daughter both take lessons there weekly and are always excited to go. all the…read moreinstructors are amazing, and you get more than what you pay for. very professional.

From the owner: We are constantly exploring the abundant resources that make learning easier and more fun. Our goal…read moreis to transform your musical learning experience into an adventure that will educate, inspire, and energize you unlike any other. Our lessons are designed to engage you in a unique and fulfilling way. All our lessons are sensitive to each students individual needs, and will provide you with an opportunity to explore music in your own way.

I sent my Telecaster for repair and it was in pristine condition, but a scratch was made to the…read moreback of it. I take extreme good care of my guitars and that scratch was not there when I dropped it off. As soon as I got home I played it for a while and there is a massive feedback. They made ir worse. They still charged me $150 and did not want to repay for the damage. I understand that accidents happen but that doesn't mean you don't make it right with the customer. Very upsetting. Never coming back.

We bought a guitar there and we paid $366 in cash and $66 on the card. When we went to return it…read morethey wanted to charge us a 20% restocking fee which would of been fine but after an hour of them telling me they can only put $66 on the card and MAIL ME A CHECK they would not give me cash back AND charge me a 20% restocking fee on top of that I found ridiculous unethical and very poor poor customer service. I HIGHLY RECOMMEND that you go purchase you musical needs elsewhere. I have never in my life had this kind of treatment or had this done to me at any store ever in my life. They were obviously trying to force the sale on us prevent us from returning the item by making it as difficult as possible. I against my better judgement kept the guitar due to the lack of trust I felt. I honestly believed in my heart I would have never seen that check. Again DO NOT DO BUSINESS WITH THESE PROPLE they obviously do not care about the customer. In response to your response, you'll refund the card that's fine but you will not refund cash because of some "theft" in the past. That's what safes are for. it isn't right to offer a check to be mailed to your customers for a cash purchase. THATS POOR CUSTOMER SERVICE IN ANY BOOK!! And making it real difficult to return the item with full knowledge of what you were doing IS BAD CUSTOMER SERVICE!! Offering a ridiculous solution to a problem knowing full well I wouldn't go for it and forcing the sale IS BAD CUSTOMER SERVICE!! The fact you can't see that and hide behind some ridiculous reasoning IS BAD CUSTOMER SERVICE!!! and like I'd trust you to mail a check. I never said your employee was bad It was your lack of management on the premises to help rectify the situation. The poor guy had to call everyone he could to try and get something done. It was management over the phone and you the owner OVER THE PHONE refusing to make it right in an acceptable manner. Cutting a check for a CASH PURCHASE IS UNACCEPTABLE FOR ANY BUSINESS and I have never had that happen to me ever anywhere. You're the first, congratulations!! (Clap clap clap) I'm sure even you wouldn't stand for it if that happened to you. It's not our problem (the customer) the things that happen in your store. You still need to run a business regardless of theft or anything that happens in the store and provide your customers a good, no correction a great shopping experience. You did not deliver on that. If you know you can't refund cash for a cash purchase that should be the first thing you tell a customer ESPECIALLY AFTER BEING DIRECTLY ASKED ABOUT YOUR RETURN POLICY!!! All your employee did was hand me a sheet stating the 48 hours and the 20% restocking fee. Nowhere on that sheet stated cash purchases will be refunded by mailed check. If that was on the sheet I wouldn't have done business with you. I said my peace you're wrong no matter how you try and justify it in your head. What was done WAS BAD CUSTOMER SERVICE and one of the reason brick-and-mortar stores are dying out. I will be reporting this situation to the BBB and I'll keep posting this review over and over to get the word out there, as is my right. Your employee was great if he reads this I find no fault in what you did. The fact you have only been there a few months running the store on your own is commendable. It was the lack of management on site to handle these situations that was bad and the unwillingness to rectify the problem in a ACCEPTABLE manner. And after reading MANY reviews it seems to be a reoccurring problem. These are pictures of your return policy nothing on there states cash purchase are issued by mailed check. If that is your policy it must be stated. So your 33 year policy statement is false. Nowhere on your sites return policy states anything you said. Now you're dishonest as well. Good job and thank you for that it helps. And by the way I'm the type of person that buys many guitars. if I was provided an acceptable solution to my problem I would of patronized your store for all my guitar needs. Strings, parts, repairs etc...

I checked with several services before I made the decision to use TX Pianos to tune and repair my…read more40 year old Grand Piano. Most places didn't respond to my request for an estimate and the couple that did wanted me to sign a contract to have the piano tuned every year or pay them a $75 traveling fee to drive from south Austin to Cedar Park. Then I turned to "Thumbtack" to find a piano tuner. Derek was the first to respond. He owns and operates TX PIANOS, and he responded personally. Gave me a reasonable quote on line to tune the piano (which had not been tuned for 5 or 6 years) and replace a broken string. When I asked about travel pay, he said that if he had 2 or more appointments in the same town he did not charge travel pay. It just so happened he had another tuning appointment scheduled a couple of days later in Cedar Park, so he waived the travel pay. He sent me a text to remind me of the appointment. He sent another text with a location tracker to show me where he was when he was on the way to my house. Derek is very personable and easy to work with. Even my big ole' furry Australian Shepherd, who barks at everyone who tries to enter our house, took up with Derek and walked right up to him, allowed a couple of pets, and never barked at him once during the visit. Derek described what he would need to do and completed the job of tuning and replacing the two broken strings in just a little over an hour. The piano sounded great when he finished and it was more "out of tune" than I thought. Due to the age of the piano and the mallets, we talked about performing a voicing to bring back the rich soft timbre the piano had when it was new, 40 years ago. Again, I received a very reasonable price for the service whenever I decide to have it done. He also put me on a "check-in" schedule for every 6 months to see if I have any other needs throughout the year. It was a pleasure talking with Derek about the piano and we even joked around about our playing techniques - or lack thereof! But most of all, he was reliable and honest and an expert at getting my old grand back in tune. I will not be looking for a piano technician again now that I have met Derek. If you need piano repair or just a tuning, you will not be disappointed with TX PIANO.

Derek came on time and took about 1hr & 45 mins to tune our piano. Very careful and detail…read moreoriented. Since ours was brand new and only had one service before, he gave some good recommendations for when it needed tuning again and on how to care for the piano. Honest and no pressure. I would highly recommend him. Best of all as a bonus, he loves dogs and got along with both of ours.

The downright best luthier/repair artist I've ever had. He's usually got a bit of a backlog (I…read moremean, the secret is out at this point) but it's worth every week you need to wait. Other's have already said it, I'm just here to concur. Jon always goes above and beyond. Had an 80's explorer that needed an overhaul on the neck and a refret job, as well as wiring replaced for some new pickups. He did it all and threw in some new switches and tuners for free b/c he noticed the old ones were jank. Next time I took my new 7 string to get the guts removed and install some BareKnuckles, which he needed to carve some space in the body in order for them to fit (you'd never know, it looks like it was built for them) and then custom rigged the pickups to make use of the push/pull tone knob to use the previous pickup's passive battery as a gain boost, a la tubescreamer, but built right into the guitar itself! Cannot recommend Jon enough.

Just completed my 15th job or so with Dr. Jon over the last several years. I've been playing for…read moredecades, and Dr. Jon is without a the top guy in the Austin area. Deeply skilled, creative when needed, and frankly a down to earth guy. My highest recommendation.

Michelle and team are the best. We put both our kids through SOR for many years. I can't say enough…read moregreat things about our experience there with the staff, teachers, and concerts.

Extremely unprofessional and very unsatisfied in the way my friends and I were treated.read more