My family has provided Dr Stein with several patients for the last two decades. However, once treatment is over, the care stops. Our "permanent" retainers were supposed to be maintained for life- but we were told to pay $300 to repair broken ones. These retainers do wear out over time- they break, they loosen from the bonding.
No promises were ever kept. Because we had already given him so many patients he offered a discount on the last patient (he refused to put this down in writing, surprise surprise). But of course, when it came time to pay, he began to back pedal... until one of the staff members told him she had witnessed him make that promise.
We've since had the permanent retainers removed by our dentist and had Invisalign retainers made. The permanent retainers made cleaning very, very difficult.
Patients beware. This orthodontist only cares about money, not people. read more