I really wanted to have a better experience here, but unfortunately, it turned into a long and…read morefrustrating process that never resulted in a proper outcome.
I initially came in for an eye exam in August 2025 and had no issues getting my contact lens prescription, which I use daily. However, when my allergies flared up later in the year, I reached out to get my glasses prescription so I could switch over. That's where things started to go wrong.
The prescription I received included a pupillary distance (PD) that was not actually measured--it appeared to be defaulted. At the time, I didn't know this, so I used the prescription to order glasses online. When they arrived, I couldn't see out of them at all.
When I went back in, the PD issue was acknowledged as a likely cause, but I was also told the prescription itself was "accurate," which was confusing given the incorrect measurement. To their credit, they remade the lenses for two pairs of glasses, and I also purchased a third pair in-store using my insurance.
Unfortunately, even with updated PD measurements, none of the glasses worked. My vision felt completely distorted--like looking through a funhouse mirror--and it was honestly not safe to drive. I returned multiple times for adjustments, including changes to the prescription, but nothing resolved the issue. I was repeatedly told to "give it time," even though the problem clearly wasn't minor adjustment discomfort.
On top of that, communication and wait times became another issue. During one visit, I waited about 45 minutes without any update, only to find out staff was tied up and short-handed. That should have been communicated upfront.
I will say that Kevin and Ashley were kind, empathetic, and genuinely tried to help throughout the process. I appreciate their efforts. However, the overall experience still fell short.
What was most disappointing was the response when I called to ask what could be done about the money I had spent on lenses that still didn't work. I was told it might be best to "put a stop" to further adjustments since they had already paid out of pocket--despite the fact that these issues were not caused by me. That response felt dismissive and unprofessional given the situation.
I ultimately sought a second opinion elsewhere and immediately experienced a higher level of care, attention to detail, and accuracy.
I think the biggest takeaway is this: when it comes to vision, precision and thoroughness are critical. Measurements like PD should always be properly taken, and when something clearly isn't working, patients should feel supported--not dismissed.
