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    Stehlik Nancy

    4.5 (2 reviews)

    Services - Stehlik Nancy

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

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    Bristol Family Eyecare - Bee Cave

    Bristol Family Eyecare - Bee Cave

    4.1(57 reviews)
    2.4 mi
    $$

    I really wanted to have a better experience here, but unfortunately, it turned into a long and…read morefrustrating process that never resulted in a proper outcome. I initially came in for an eye exam in August 2025 and had no issues getting my contact lens prescription, which I use daily. However, when my allergies flared up later in the year, I reached out to get my glasses prescription so I could switch over. That's where things started to go wrong. The prescription I received included a pupillary distance (PD) that was not actually measured--it appeared to be defaulted. At the time, I didn't know this, so I used the prescription to order glasses online. When they arrived, I couldn't see out of them at all. When I went back in, the PD issue was acknowledged as a likely cause, but I was also told the prescription itself was "accurate," which was confusing given the incorrect measurement. To their credit, they remade the lenses for two pairs of glasses, and I also purchased a third pair in-store using my insurance. Unfortunately, even with updated PD measurements, none of the glasses worked. My vision felt completely distorted--like looking through a funhouse mirror--and it was honestly not safe to drive. I returned multiple times for adjustments, including changes to the prescription, but nothing resolved the issue. I was repeatedly told to "give it time," even though the problem clearly wasn't minor adjustment discomfort. On top of that, communication and wait times became another issue. During one visit, I waited about 45 minutes without any update, only to find out staff was tied up and short-handed. That should have been communicated upfront. I will say that Kevin and Ashley were kind, empathetic, and genuinely tried to help throughout the process. I appreciate their efforts. However, the overall experience still fell short. What was most disappointing was the response when I called to ask what could be done about the money I had spent on lenses that still didn't work. I was told it might be best to "put a stop" to further adjustments since they had already paid out of pocket--despite the fact that these issues were not caused by me. That response felt dismissive and unprofessional given the situation. I ultimately sought a second opinion elsewhere and immediately experienced a higher level of care, attention to detail, and accuracy. I think the biggest takeaway is this: when it comes to vision, precision and thoroughness are critical. Measurements like PD should always be properly taken, and when something clearly isn't working, patients should feel supported--not dismissed.

    Super easy to make appointments online, I do wish they have an automated text message reminder…read morethough because I honestly forgot about it. No big deal though, they didn't think much of it and you can reschedule on the phone/online. Clean and organized offices, relatively short wait time (less than 10 mins after check-in), and I feel like everyone who works there genuinely enjoys their job. It feels a bit of a manufacturing line - you get seen by an assistant first to go over a bunch of standard questions, a quick eye scan (there is one x-ray that costs an extra $39 which kind of is glossed over but optional). Then the optometrist comes in and reviews the x-ray and does the more thorough eye exam. As for the brands they carry in-store: Oliver Peoples, Ray-Ban, Maui Jim, Chanel, Tom Ford, Prada, Gucci, Paul Smith, Catch London, Oakley, Via Spiga, MaxMara, and their own line. Trying on a pair of frames with the numbers on file is also relatively quick, but I also felt like when they itemize the cost, it's all chicken scratch. They literally look up numbers in a binder, and then scribble out the lens cost, material, anti-scratch, anti-glare, transitional, etc on your print-out. In this day and age, I think a template on the computer screen shouldn't be too hard to look at together?

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    Bristol Family Eyecare - Bee Cave - Para Optometric Technician
 Carly

    Para Optometric Technician Carly

    Bristol Family Eyecare - Bee Cave - Office Manager Amy

    Office Manager Amy

    Bristol Family Eyecare - Bee Cave - Office Administrator  Addie

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    Office Administrator Addie

    Stehlik Nancy - optometrists - Updated May 2026

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