Steelcase needs to modernize their business model and sell directly to end users. Currently they pawn you off on a local dealer and I've reached out and contacted two and received zero responses. I guess if you're not looking to supply an entire build's worth of furniture your business is not important to these resellers and that reflects poorly on Steelcase since they don't sell a lot directly. It's also crazy that they don't offer free shipping as there is likely more than enough margin built into the products and their bulk shipper discount accounts with the shipping couriers to cover this. In an economy where businesses and banks are folding by the day, maybe you should reconsider that before it's too late. read more

Their pre-sales customer service is quite good and responsive. Post-sale customer service, not so much. It's not non-existent but could certainly be a bit better and more responsive. The Leap chair is certainly better than anything by Herman Miller however. read more

I'd love to be able to review my desk, but I can't. As I still don't have it, a month later. This is the worst shopping experience for the price point I have ever experienced. I had a $150 Amex offer if you spent $750 in on steelcase.com, so I decided to order from Steelcase as I thought they had a good reputation for quality office furniture. I ordered in mid-march, well before the offer expired. It appeared they charged my card right away and I would get the $150 cash back offer, however, in reality, they split the order into two parts, reverted the pending full charge, charged separately upon shipping but didn't charge on the same statement and didn't charge the desk until after the offer expired, so guess what? No $150 credit. As if that's not bad enough, they ship the first part of the order (the desk monitor stand) first at the end of March, and then mark the order shipped. I email customer service and received a response that the desk would shipping on 4/12 via fedex ground and I would receive notification and it would be delivered on 4/13. Guess what? No desk, no shipping notification. So, I call on 4/14 and SIT ON HOLD FOR 30 minutes while the customer service rep tries to "figure out where the desk is". She comes back and says "well it's with our shipper and names some shipper I've never even heard of. She also doesn't have a working tracking number. I asked why it didn't come fedex and get some song and dance about being a large item. Now, it seems to me, that they would know the size of the desk up front and not indicate on both the order and the first customer service response that it's shipping fed ex if it's too large. Note: I looked up their shipping specs listed on their website and it's not too large. I was told it's somewhere with the shipping, the sender doesn't have a valid tracking number but I "should" get contacted in the next 5 days or so by the shipper to set a delivery time. 4/15 update - contacted by the delivery company. They will only deliver to the front door of my condo building. This will be an issue as total the desk and legs should weigh around 90lbs. Fedex, on the other hand would have delivered to the actual condo unit. For the price point, one would expect better service all the way around. Worst online experience, stay away, do not order from their website. At least when I got my chair from Herman Miller, they were totally on top of their business and customer service. read more