I've mostly always had a good experience here. Yes, I've seen unpleasant and rude behaviour to others and to myself too.
I never let it bother me, still be friendly towards the staff, and get on with enjoying the bathhouse. There's some really nice friendly people working the front desk. However, most others are a classic case of someone being arrogant and power hungry the moment you give them a title, uniform, or some job where they gate-keep and everyone has to go through them.
Especially in our community, there's an obvious increased need for compassion, open mindedness, non judgemental first aid, and deescalating a situation.
Last week, I had a syncope. As scary as it sounds and looks, it's simply your body losing consciousness temporarily with a quick recovery. A very usual thing like an acid reflux or dehydration can cause this.
I kept asking for water while everyone around me watched!!! Whoever was managing that night, told me, they are getting me water. But later I found out, they were so uninformed, scared, and panicking that the only focus was to call 911!
By which time, I had gotten up, took care of myself, got dressed, and decided to walk out.
The person I was asking for help, told me to stay and that they've called paramedics for me. I was exhausted and rather annoyed at their lack of awareness and ability to provide care and first aid. Still being polite, I said "I'm fine and thank you, but I'll leave. Have a good night"
I went back here last night. The front desk person tells me I'm not allowed. I'm banned. I said, okay, but why? What can I do?
Clearly, seeing messages or notes on their screen, but didn't want to divulge any information or have a discussion. By now, 2-3 other folks had gathered and saw the screen and gave me the same cold look whilst repeating that I'm not allowed.
I said, I heard you. I get it. What I'm requesting is to help me understand the situation and tell me my options.
None of them had any decision making, customer service skills, ownership, or accountability to lead and provide a solution.
Gave me a card to call or email and that was all. Annoyed and disappointed yet again, but not surprised, I politely left.
Went to XS and had a great night!
In a nutshell, I'm not mad at what they did, it's always HOW they decide to do it. Amongst all the options and plausible solutions available, why end up choosing an unpleasant, uninformed, and outdated one all the time? read more