My husband was treated like a criminal and when this was posted to social media it was deleted by stealthcraft.
I don't often post reviews about businesses I frequent or products I purchase. I'm proud to say I try make purchases at local, small businesses that serve our local economies. However, the lousy customer service and unprofessional business practice I experienced at Stealthcraft needs to be shared. My experience was similar to the Better Business Burrough review posted by Jason T. dated 2/8/21 (LINK HERE).
I hired Stealthcraft to install a specific brand of winch on my boat. With my first call to Stealthcraft they confirmed they had the winch I wanted in stock and could install it. A few days later I dropped off my boat at their shop. They said they were busy and ask for two weeks to complete the work (probably an 8 hour job). I said two weeks was OK. I asked again if they had the winch I requested in stock and they confirmed they did. They provided an estimate to do the work and a written invoice with a completion date (pic attached). I frequently pass their lot and for 12 days there was no evidence the boat had moved or had any work done. On the promised completion date I called and they apologized. They were very busy and would need another week to complete the work. I agreed. During the phone call I asked again if they had the winch in stock and if they didn't complete the work within the next week, then would they sell the winch to me so I could install it myself. They confirmed they had the winch and agreed to sell it to me if they didn't complete the work within the week.
One week later I stopped at the Stealthcraft shop to pick up my boat. It was in the same location I had left it three weeks before. I went to the stores desk and told them I was going to take the boat and asked if they would provide a quote to buy the winch they had in stock. This was the fifth time I had communicated with them since my original contact, and I had received their confirmation on three separate occasions they had the winch in stock. The gentlemen at the desk passed my off to the shop foreman. The shop foreman asked me to step back in the office to discuss the job. A man stepped out of the office who I assume was Mike the owner. He asked which boat was mine. I described the boat, then he said, " is it a Lund"? I said yes, which was my mistake, it's a Lowe. I was so frustrated at that point I confused the two L brands. Mike began to question me like I had no idea what I was talking about. I showed Mike the invoice and I asked again if they had the winch in stock. His shop foreman confirmed they didn't. At this point Mike began to berate me like I was lying. He said they could never do this work on short notice, then asked me why I was behind the stores desk (remember, I was asked to step into the office). Mike asked me to step outside with him. I told him if I walked out the door I had nothing else to say and he would loose my business. I passed Mike and his foreman in the parking lot and they flagged me down. Mike said in a very accusing tone, "that boats a Lowe, not a Lund". Again, he berated me and said they would never have signed up for the job in such a short period of time. Again, I showed him the invoice they had provided and asked if he was accusing me of lying? Then he replied, "it's a holiday weekend and they could never be expected to do this work in such a short period of time". Never once did he apologize or recognize how bad he was treating a customer and how unprofessional he was acting. He told me to get my boat off his lot, which I was happy to do.
I have no idea if Stealthcraft makes a good product, nor do I care. I have never been treated so poorly and unprofessionally as a customer and I can confirmed the comments from Jason T. in his Better Business Bureau post, "Mike, the owner, is a compulsive liar. He will lie about everything at every step of the process. If you catch him in a lie and call him out, he will yell, swear, and blame you". "This is by far the worst experience I have ever had with any company ever!". Ditto Jason T. read more