Great service. The only thing I regret is not going with them before. I would recommend 100%…read more The antenna they installed is tiny and I get 1gig

Terrible, doesn't have a great signal, download speed is terrible, go for connext or Xfinity, much…read morebetter signal and download speed. Would not recommend for anyone unless in need of emergency wifi

false advertising, and fraudulent business practice…read more They assured me on the phone 3 separate times that the promo code for the first month free was added to the contract. The first bill shows up with full price for the first month. Customer service refused to honor the promo code, stating "We go by the contract"!

Some of the absolute worst customer service I've seen. Outages every other day. They say to call…read morewhen it happens but then turns out you have to have PC from the Stone Age with an actual Ethernet port plugged straight into their modem for them to even diagnose the issue. Finally I plug an Xbox into their modem and he says "there's the problem, basic service doesn't include a public IP address which is absolutely necessary if you plan on gaming online" to which I respond "then why does my gaming work flawlessly when your service is up and running and then the service goes down at random even when I'm not gaming?" Then he gets frustrated and says "you know what, I'll just have someone else talk to you" then transfers me. I should have stayed in Provo where the fiber service from Google fiber is actually reliable.

xMission sales rep solicited at our door, despite "No Soliciting" sign. Shoulda stuck to our guns,…read morebut we decided to get fiber thru them. We bought the routers the salesman suggested. They didn't work. We bought higher grade routers as a result. They offered no real improvement over our wireless provider home internet (which is half the price of fiber). The streaming would freeze regularly and speeds seemed no faster than cellular network. Customer service is true to all other reviews. They seemed to care less about our business or helping us, so we canceled within a week. Wish I would've read reviews here before I went with this company.

We have had XMission as our ISP since 2018 when we had our Utopia line installed. It has been by…read morefar the fastest, most reliable, hassle-free internet service we have ever had. When there are issues, which are extremely rare, they are quickly resolved and the company keeps you well informed. No reason to get service anywhere else.

The basic service itself was fine. They delivered as promised. But, when I tried to leave their…read moreservice then they showed their "dark side". To leave their service, in theory, I needed to call them. Inform them. Then return their products. They said they only wanted their modem back, but I also had their router and I wanted to return that also. They claim that failure to return their devices would result in a $200 "charge". I did not want to have them claim that failure to return the router would result in that charge. Anyway, I was ready to return their devices. But, they have made it seemingly impossible. First, their system seemed to leave me no way to have a documentable contact with them (other than my cell-phone records). In theory they have a "chat" but it was never working. In theory I could email them, but then they wanted me to use a CenturyLink email that they provided - but I didn't have one of those, and couldn't get one because my service was terminated. So, the only way to talk to them was by phone and numerous calls were required. The last of those calls (so far) involved a documented 30 minute "on hold" to connect to a representative. The problem was that to return their devices required a return mailing label. But, I couldn't get it to print when I first tried and then later in this saga I couldn't even get into the place where the label might theoretically be printed (because my service was now cancelled). On my third and fourth calls to them the support person assured me that he would send a hard-copy mailing label so I could return the materials. But, it has not come (over a week later). On my fifth call to them (with the 30 minute wait time) the support person said the return label was sent - but it still has not arrived (almost a week after the time it was supposed to have been sent). So, getting out of their service has been very difficult and still is not over. It had been my intention to "part as friends" - with the intent to come back to CenturyLink if my new provider didn't work out. But, they have poisoned that relationship. There are a limited number of providers in our area for fiberoptic services. CenturyLink was the first, and I'm thankful that I could have their service in the past. So, I've given them two stars - which Yelp calls "Could've been better". But, we all hate the "got'cha" business approach.

They claimed that i need a new modem because mine was outdated. This 'new' modem came with a new…read moremonthly of about 100. Henri the supervisor at Centurylink did not want to help me with the price. Even though i have been with them for 12 years probably longer. I got rid of them today. Signed up with Gfiber for $70 a month. You lost Henri you lost What a joke

In my part of Utah County you get horrible speeds with the phone company or pretty fast download,…read morebut horrible upload with the cable company. Plus, they charge an arm and a leg for it. Utopia finally came to the neighborhood and I could not be happier. They installed quickly, and the service has been flawless so far. There is a large selection of ISPs available, but most of them are suspect in my mind. XMission is the only one with a total usage cap. However, even as a heavy user I've not hit it. By having the cap, it's easier to handle people who abuse the bandwidth setting up spam servers or torrent servers. They are also the only one meeting state of the art security standards like SOC2. Back to Utopia. It just works. I have 250Mbs up and down. That allows me to do full backups of my home to the Cloud. I could never do that with the pitiful upload speed the competition has. Plus it's far cheaper.

The technicians that went to my mother's house decided that it would be smart to drill through the…read moresewer main to run fiber.(This service was for my mother's neighbor by the way)she goes with Google Fiber because it's Google Fiber and has a much more secure infrastructure. As an electrician I just can't for the life of me figure out why that would ever be a good idea. There was sewage leaking through every faucet, drain and toilet.. spraying up onto the air!! This wasn't just her sewer main but also their client's! So apparently their practices are most likely shady and against code. (Classic lazy Utahn business tactics.) My mom had to go stay in a hotel which she couldn't work in due to needing her Internet at home to work. She lost days of work, sleep and had the stress of her house being covered in sewage! I'd say literally go with anything else.

Working from home makes new challenges for enough Wi-Fi to support three busy full time employees…read more Our internet kept dropping throughout the day and was super unreliable from the basement to the top floor. My husband reached out to Utah Wi-Fi Pros and they came out to install our whole home network. They cleaned up our tangled internet wall box and made sense of the mess from the previous two owners. The guys were helpful and nice and we'll have them out again to do some more work.

From the owner: WiFi access points, mesh, extenders, internet service activation, ethernet outlet installation and…read morerepair, Cat5, Cat6 patch panels, bandwidth optimization, troubleshooting WiFi, home office wiring and more

Discovered Senawave as an option for meeting my company broadband needs in 2016 as we initiated a…read moremajor construction effort in SLC. Broadband competitors in the area were going to take more than 5 months to deliver, and cost thousands of dollars in construction just to get us to "day one" of using broadband services. Senawave had us fully functional in 4 days. We've enjoyed more than 99.99 availability, essential in our 14-hour work days and on weekends, despite some occasionally very bad weather conditions. Every phone call to Senawave, primarily to ask questions or to explore adding or relocating service, has been met very professionally, timely, courteously, and with technical expertise. Exactly what I needed. Never a waste of time or energy talking to the technicians and others at this company. They set a high standard for all broadband services companies. And I never felt as if I were being handled or merely being passed along to the next person. I wish I could get Senawave services at my other construction locations nationwide.

The internet drops randomly and will not come back up for hours. We baught a new router thinking…read morethat would help but it did not. I think that this is unacceptable, because nowdays internet is required for almost everything we do.

Wonderful store! Will be back! Everyone was nice and understanding. Will tell my family and…read morefriends! Thanks

I ordered two phones for in store pick up. i went to pick then up and, they could not get the…read morephones released from their system. No big deal, I'll come back and get them the next day. I go the next day to get them, wait about 45 minutes while the one store agent is helping someone else and, still could not pick them up. I honestly don't even remember why. Third time was a charm! Got the phones! Did I mention I was a new customer to Verizon? I was hoping for some help because of number transfers from AT&T. No help at this local. I went to the store in Bountiful, paid $30 just to be told there is an issue with one of the phones and it will not connect to Verizon. I'm told that I have to take it back to the store I picked them up from. no problem, they don't close until 7 and it's 6:15 6:20 when I get to this store. The person working had already shut down everything because they didn't know their holiday hours started that day. No problem, I'll come back again. I return on Saturday, no one is at the store, the person working never gets out of the chair and tells me, they can't help me. Was I angry? Lil bit, then to show how helpful they were they made a pity call to their "manager" who said sorry no, can't help. The moral of this story is, I walked right next-door to the AT&T and returned my service. Now I'm just hoping Verizon sends me the things needed to return the two phones. i should have known it was bad when the person who first helped me quit that very night. Stay away from this store. I'm sure Verizon is ok but, this store is not.