Great service. The only thing I regret is not going with them before. I would recommend 100%…read more The antenna they installed is tiny and I get 1gig

Terrible, doesn't have a great signal, download speed is terrible, go for connext or Xfinity, much…read morebetter signal and download speed. Would not recommend for anyone unless in need of emergency wifi

I've been using Sumo for about 5 months now in Idaho Falls and overall, I'm pretty happy with…read moreit.The actual internet performance has been great. I pay for the 1 GIG plan, and I actually get those speeds most of the time. My partner and I both work from home, and we can do Zoom calls, stream Netflix in the living room, and download big files at the same time without any annoying buffering. It also rarely drops out, even when the weather gets bad.

false advertising, and fraudulent business practice…read more They assured me on the phone 3 separate times that the promo code for the first month free was added to the contract. The first bill shows up with full price for the first month. Customer service refused to honor the promo code, stating "We go by the contract"!

My History with Xmission ( and why I couldn't wait to come back ):…read more I had a DSL connection - 25+ years ago. I had to leave them when Cable became mainstream sadly. I am VERY happy to say that even after 20+ years, after coming back to get their High Speed Fiber. I had 1GB at first. I upgraded to the 2GB because of the awesome price. Once I decided to take the leap, it was super easy. I contact them, they helped move my connection from my existing cable provider no problem. I also enrolled in their phone service they recommended. Super painless port over process. Call quality has never had an issue. It took a couple weeks to get it installed which is more on the Local Fiber company and their schedule since it is contracted out for that work. So about a 2 week installation time. ( This was when it was barley available in my area ). Their Service: I was surprised to contact their support and recognize the names of the people I was talking to that had been there over 20 years ago. This is why I went back to them. Xmission seems to take great care of it's employees and it is greatly reflected in customer service. All questions I have ever had they are super educated on and can either speak the "Tech Talk" or make it more dumbed down to help less tech savvy people. Speed: At first I got the 1GB Connection - Tested 980/980 on Speedtest, can't say I could ask for more. Then when available I got the 2GB line. Tested PERFECT to spec. Had NO issues. Just make sure you have the hardware to not be limited by their speeds whether that is your Router or or Computer hardware. All over I can give them a very very strong recommendation for people.

xMission sales rep solicited at our door, despite "No Soliciting" sign. Shoulda stuck to our guns,…read morebut we decided to get fiber thru them. We bought the routers the salesman suggested. They didn't work. We bought higher grade routers as a result. They offered no real improvement over our wireless provider home internet (which is half the price of fiber). The streaming would freeze regularly and speeds seemed no faster than cellular network. Customer service is true to all other reviews. They seemed to care less about our business or helping us, so we canceled within a week. Wish I would've read reviews here before I went with this company.

The basic service itself was fine. They delivered as promised. But, when I tried to leave their…read moreservice then they showed their "dark side". To leave their service, in theory, I needed to call them. Inform them. Then return their products. They said they only wanted their modem back, but I also had their router and I wanted to return that also. They claim that failure to return their devices would result in a $200 "charge". I did not want to have them claim that failure to return the router would result in that charge. Anyway, I was ready to return their devices. But, they have made it seemingly impossible. First, their system seemed to leave me no way to have a documentable contact with them (other than my cell-phone records). In theory they have a "chat" but it was never working. In theory I could email them, but then they wanted me to use a CenturyLink email that they provided - but I didn't have one of those, and couldn't get one because my service was terminated. So, the only way to talk to them was by phone and numerous calls were required. The last of those calls (so far) involved a documented 30 minute "on hold" to connect to a representative. The problem was that to return their devices required a return mailing label. But, I couldn't get it to print when I first tried and then later in this saga I couldn't even get into the place where the label might theoretically be printed (because my service was now cancelled). On my third and fourth calls to them the support person assured me that he would send a hard-copy mailing label so I could return the materials. But, it has not come (over a week later). On my fifth call to them (with the 30 minute wait time) the support person said the return label was sent - but it still has not arrived (almost a week after the time it was supposed to have been sent). So, getting out of their service has been very difficult and still is not over. It had been my intention to "part as friends" - with the intent to come back to CenturyLink if my new provider didn't work out. But, they have poisoned that relationship. There are a limited number of providers in our area for fiberoptic services. CenturyLink was the first, and I'm thankful that I could have their service in the past. So, I've given them two stars - which Yelp calls "Could've been better". But, we all hate the "got'cha" business approach.

They claimed that i need a new modem because mine was outdated. This 'new' modem came with a new…read moremonthly of about 100. Henri the supervisor at Centurylink did not want to help me with the price. Even though i have been with them for 12 years probably longer. I got rid of them today. Signed up with Gfiber for $70 a month. You lost Henri you lost What a joke

I came home today to find that a corner of my yard had been dug up and opened for what I understand…read moreis a UTOPIA installation. What concerns me is that no one contacted me beforehand, left a notice, knocked on my door, or otherwise informed me that work would be taking place on my property frontage. I had seen crews working across the street to provide service to new neighbors, but I had no idea that work would also affect my yard. When I spoke with the workers, I was told this is the only access box on the street and that if additional neighbors request UTOPIA service in the future, similar work may need to be done again. In addition, the work area has obstructed access along the sidewalk. We have small children in the neighborhood who regularly ride their bikes, scooters, and play along this route. Today, the excavation and equipment created an unexpected obstacle and safety concern for children and pedestrians using the sidewalk. As a homeowner, I believe residents deserve advance notification when construction or excavation will impact their property, even if it is within a utility easement. A simple notice would have allowed neighbors to plan accordingly and be aware of any temporary disruptions or safety concerns. I would appreciate an explanation of the notification process, what steps will be taken to restore the area, and whether residents can expect additional disruptions in the future if other homeowners request UTOPIA service. In addition to the pictures from this afternoon... I have posted a picture of what utopia could do in the future to protect homeowners and children and community people from getting hurt Thank you for your attention to this matter.

The technicians that went to my mother's house decided that it would be smart to drill through the…read moresewer main to run fiber.(This service was for my mother's neighbor by the way)she goes with Google Fiber because it's Google Fiber and has a much more secure infrastructure. As an electrician I just can't for the life of me figure out why that would ever be a good idea. There was sewage leaking through every faucet, drain and toilet.. spraying up onto the air!! This wasn't just her sewer main but also their client's! So apparently their practices are most likely shady and against code. (Classic lazy Utahn business tactics.) My mom had to go stay in a hotel which she couldn't work in due to needing her Internet at home to work. She lost days of work, sleep and had the stress of her house being covered in sewage! I'd say literally go with anything else.

WiFi Pros give you the support you need to keep all your connected devices working. They set me up…read morewith an Eero mesh system in my house. Recently I had a device that would not connect to my home internet. After spending hours on this products tech support line, they could not get my smart sprinkler controller connected to my mesh network. I was left with no other option until I asked WiFi Pros for help. They came out to my home and solved the problem, my smart sprinkler controller is back online. It was a complicated solution and there is no way I could have handled it myself. WiFi Pros gives you excellent support.

Working from home makes new challenges for enough Wi-Fi to support three busy full time employees…read more Our internet kept dropping throughout the day and was super unreliable from the basement to the top floor. My husband reached out to Utah Wi-Fi Pros and they came out to install our whole home network. They cleaned up our tangled internet wall box and made sense of the mess from the previous two owners. The guys were helpful and nice and we'll have them out again to do some more work.

Discovered Senawave as an option for meeting my company broadband needs in 2016 as we initiated a…read moremajor construction effort in SLC. Broadband competitors in the area were going to take more than 5 months to deliver, and cost thousands of dollars in construction just to get us to "day one" of using broadband services. Senawave had us fully functional in 4 days. We've enjoyed more than 99.99 availability, essential in our 14-hour work days and on weekends, despite some occasionally very bad weather conditions. Every phone call to Senawave, primarily to ask questions or to explore adding or relocating service, has been met very professionally, timely, courteously, and with technical expertise. Exactly what I needed. Never a waste of time or energy talking to the technicians and others at this company. They set a high standard for all broadband services companies. And I never felt as if I were being handled or merely being passed along to the next person. I wish I could get Senawave services at my other construction locations nationwide.

The internet drops randomly and will not come back up for hours. We baught a new router thinking…read morethat would help but it did not. I think that this is unacceptable, because nowdays internet is required for almost everything we do.

I needed to change cell phones, and after having T-Mobile for some 7 years, I was ready to move…read moreover to Verizon. As much as I've loved T-Mobile's excellent customer care and prices, my employer provides a decent discount for Verizon, AND my on-star carphone choice is 1) the somewhat expensive onstar phone rate or 2) verizon. So Verizon it is. I went into the Verizon Store in Sugarhouse, and also the one in the Gateway, but found both to be rather busy, crazy, 'take a number and wait in line' type places. I did enjoy trying out the phones there, as they were all hooked up and ready to go, not just non-working "models" but real phones available to play with. But I just don't like waiting for salesguys with lots of people, screaming babies and very few places to sit down and ask lots of questions. They are not comfortable stores. I happened to be in Centerville, and spotted the My Bullfrog sign with the Verizon logo. Ah. Peace. No crazy crowds, no long waits, just nice salespeople with soft voices. They were full of information, matched the smoking phone deal I had found online, were very kind to my elderly mother who was excited to have a very nice camera in her new cellphone. Bonus, a free membership card for $15 for stuff from their store, and then they sent me another one in the mail. I just bought a car charger from them for 35 cents after the discounts and bonus card. Another bonus, a new cellphone came out just as my "one month" trial period was expiring, and I traded in my Voyager for a juicy EnV Touch which I am CRAZY about. They were very friendly, took their time and were able to answer every question I threw their way. If you're going Verizon, save the headache and go to My Bullfrog. LK is the guy to ask for, and please tell him Tristan sent you. They've been fantastic.

Wonderful store! Will be back! Everyone was nice and understanding. Will tell my family and…read morefriends! Thanks