Food was fine, it's what I expected. The milkshake was amazing! The staff was overly friendly, which is always appreciated. Price was right for all items! read more

This location is doing an excellent job serving good food relatively quickly even while they were busy. The ambiance is very hat you expect, tables were clean read more

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Winter in Michigan and there is no heat in the restaurant. Burgers not fully cooked. Save yourself and don't eat here.

Chicken fingers were yummy but fries needed salt. Service excellent very loud when calling names. Everything was very dirty and sticky though. Bathrooms a disgrace. Prices reasonable . Shakes yummy. read more

if you are applying for a job with them don't! they are very unprofessional. I had an interview at 10am opening time. I couldn't make it to the interview because of issues at home, & i tried calling before my interview & after my interview to get it rescheduled. im just now able to get a hold of someone on the phone this morning. mind you interview was supposed to be last tuesday. I tell the hiring manager who there early in the morning I set my interview up with her last Monday. She calms she has been there the whole time since my interview was scheduled & she Would have know if I called because the managers have to answer the phone. (Which they dont). she proceeds to tell me that in order to reschedule an interview I'd have to call a hour or even a half Hour before the interview to reschedule it, & then turns around and says that they didn't answer the phone because they don't answer the phon before opening.. so how was I supposed to reschedule in the FIRST PLACE?!? Her tone was snappy & nasty the whole conversation. She said That there are different hiring managers there & that they all different & then when I asked if I could talk to another one she said no because their all the same...? It was just very unprofessional & very Rude. & i really think it was because I'm a transexual woman. read more

Went here with my son and they kept making fun of him for his autism the staff were total assholes and they called my baby boy a "lil nigga" multiple times and when i asked them to stop they said "shutp hoe" i will never come here awful service and i never got my food read more

Steak ’n Shake - My son - Fast Food Near Me - Wyoming, Michigan

Frisco melt - my go to here. Shoe string fries - crispy when fried fresh. Yummy! Kraft mac n cheese - appeals to the kids. Chocolate milk shake - cannot beat this This is my go to place late night for food. They usually open really late. Usually quick service and made to order so sometimes a little wait going thru drive thru. read more

This location closes at 10pm, that is posted online and on their doors. I went at 9:45 pm, clearly seeing staff inside and checking the hours to be sure. I pulled up to the drive through and waited 5 minutes. No staff members acknowledged me. I pulled around the building and confirmed the hours and pulled back to the drive through. I again waited 5 minutes and could hear staff through the speakers but my order was not taken and I was not acknowledged. I would understand if it was much closer to 10pm, but 10-15 minutes before close is no reason to blatantly ignore customers. read more

This is a vacant building at this point. Service was bad before COVID, shut down during COVID, and the lights still haven't come back on 3 months after all resteraunt restrictions were lifted. Why?? Owner- Put a "CLOSED" sign on the building so I don't keep wasting my time trying to go through a drive-thru window that's "blocked" with 1 orange cone! At the very least you could put a sign on your drive thru menu instead of giving your "missed business opportunities" an even worse experience when they have to scream into an empty speaker for 5 minutes to know you're closed. Something is fundamentally wrong with the way that you are running this "business".. Unless your intentionally driving it into the ground? Terrible service and quality prior to covid as well but they are very conveniently located down the street from me on my way to and from work. Took until now for me to learn my lesson. I would've been a good paying and very easy customer forever you idiots. Good luck - maybe a gas station will buy up the vacant building before you make the decision to bulldoze it to the ground. read more

this is an empty building. Third time this year i've attempted going here but it's just simply not open. It is 2:18 pm on a Monday. There is no excuse for not being open but claiming to be open. Disappointed because this was the steaknshake i've lived off of through childhood and now it's simple a vacant business that refuses to close down read more

I go there very often and get the #6 with a Cherry Coke and they never miss. The Coke is delicious, the burger solves all my problems and it gets me full :) read more

The food and the value is awesome! The staff that I encountered had the personality of a bent nail on a 2 x 4. Very rude! Someone needed some sleep, coffee or a new job!! read more

I went here yesterday and got a Frisco Melt and fries. Let me tell you the fries wasn't even hot it was like it was made yesterday and given to me. The frisco melt the same way like someone order it 10 hours ago and didn't want it and they gave it to me. It was the worst frisco melt i ever had in my life. Taste was terrible. Fire everyone that was working last yesterday around 7pm. They're just going to close your place down with food like that read more

Meals for under $4??? Really??? Huge selection on the menu and great prices. My personal favorite is the Frisco Melt---yummy! Service is friendly, and I love that the restaurant is open 24 hours. This is a perfect late-night place, or any-time-of-day place. The shoe-string fries are crisp and great with the cheese sauce. I can't wait to come back! read more

Steak ’n Shake - Frisco melt (minus the bun) and fries - Fast Food Near Me - Wyoming, Michigan

We walked in and the please wait to be waited sign was up. We had to literally make eye contact and stare at the staff to be seated. The people ahead of us got the feeling they should choose another eatery and left. Our waitress asked if we wanted drinks, we said water, and then we also ordered food. Again we literally had to cross our arms put our bodies facing them and make eye contact to get our waters 10 minutes after ordering. (And it wasn't even our waitress who got that for us.) My food was okay but my husbands was not on point. He ordered a Supreme Chili Mac but seemed like a Pinterest fail because it looked nothing like the photo and was so tiny. Also paid for extra chili and that never made it onto the plate. Luckily the coupon fairy left SNS coupons behind our mustard (we didn't have ketchup at our table) and we saved 1.00 off my meal. When checking out the kitchen looked FILTHY. Buns everywhere, stuff scattered on the ground. behind the drink station looked the same, just a mess. They let tables sit needing busing until they're needed, which looks like a mess just sitting there making them look unorganized. read more

Very very awful service, the lady was very rude over the drive thru speaker. I asked for ranch 4 times politely and she gave me BBQ. My fries I got with the number 9 meal weren't even full. They didn't even add half our order and had to re-add it. We asked for a receipt and she never gave it to us. Very poor service overall. Will not be going back, this isn't the first time I have had a bad experience here. read more

Steak ’n Shake - This is my medium fry I ordered and wasn't even full. - Fast Food Near Me - Wyoming, Michigan

Awful. I love Steak-n-Shake and seek it out when I'm on the road. This place had rap (hip hop-explicit) music blasting from the kitchen with staff screaming it out. I get that they want to have fun and all but when is the experience more important for the staff rather than the diners. I'm writing this even before the food arrives. read more

Love steak 'n shake but this location is TERRIBLE. Consistently has ridiculously long wait times for Drive thru. I've been several times where I've been told it will be 30+ minutes for my order to be ready...in the drive thru!!! Save yourself 30 mins and go to McDonalds, Culver's, or Sonic. read more

this is by far the rudest customer service I've ever encountered. Someone should lose their job. Drive thrus are slow. Lines are long.

Hit or miss. I usually come here for decent cheap eats and that's what I usually get. This location gets pretty busy and they don't seem to be able to keep up with the demand by any means. Specifically here the staff is usually slow and the drive through is the same if not worse (which is typical of steak and shake locations).. But, most of their food is a step up from say Burger King or McDonalds and a bit cheaper as well (which is a whole other rant). Steak and shake is in the middle of a full restaurant and fast food so I wouldn't expect anything to stellar.. it isn't the worst of the worst though. read more

Would give zero stars if I could. My husband ordered a double bacon and cheese steak burger combo with cheese fries and an iced tea. They didn't have the iced tea so I substituted for a Coke Zero and never got the cheese fries. They gave my husband Diet Coke instead. I ordered the chili 5-way without onion, was never told they didn't have chili so they gave me a cheese cup instead. They though a $0.62 cup of cheese was going to make up for the $7.79 meal that they didn't have. ABSOLUTELY NEVER ORDERING FROM HERE AGAIN! read more

Had a late dinner on the way home from visiting a friend. Initially I would have left a bad review. However, after voicing concern about our order issues... two staff members came to the rescue and were so friendly. We all have bad days... I'm thinking this was one for this SnS. read more

The service was good. Our food came out in a timely manner. The server made good conversation but did not talk to us too much. Sometimes you have to be careful where you sit because conversations can be over heard. I had a Frisco Melt w/no tomatoe, but added lettuce. This is a normal order for me. I was a little surprised that the lettuce was put on the sandwich for me. By time I got to the other half of my sandwich I had to ask for a new piece of lettuce. Normally when I order this, they put on the side and I go to add when I am about to eat. I also forgot my coupon and she was willing to help me look up a replacement of the one I explained I had. Which was for the free shake. read more

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I've never had bad service at this location, and coming in on the third shift and seeing the interesting individuals and the partylike atmosphere was nice. Their berry cobbler was awesome and I just adore their frisco melt at this location. read more

I'm very understanding of unforeseen situations, but the service that I received through drive thru was horrible, as well being charged to much. read more

Was in last night at 2:30am. A huge group of us, most of us pretty drunk and our service was great. There were two other big group in at the same time and the server got our drinks in a timely manner and was even able to keep our waters filled the whole time we we're there. The food at Steak n' Shake is what I would call the next step up from fast food. Good burgers, all be it a little on the greasy side (perfect after a night of drinking), but tasty none the less. Hard to beat the shakes, and during happy hour they are a very good price. Wasn't my first time eating there and doubt it will be my last. read more

Well can we say gross!?! The floors are absolutely disgusting and the bathrooms, just inexcusable. I've seen cleaner restrooms at gas stations. The dining room was cramped and the wait staff we less than motivated. read more

When I worked here, I didn't like this place too much. You can't really blame someone for disliking SnS after they've emptied the frier fat juice into the grease dumpters outside and cleaned every dish in the restuarant. But now, I look back on this place with fond memories. I met many friends through here and went to lots of fun parties hosted by the help from here. Can definitely say I'm a different person because of it. As far as the food goes, if anyone I used to work with is still there, the food is quality. They are very strict on cleanliness, food prep, food cooking, etc. After working at a gross fast food place before this, SnS made me regain a little faith in fast food. It's actually good and prepared fresh. read more

I love me some Steak N Shake whenever I can. Great burgers for a great price. I grabbed the Royale and some fries and headed back to the Hampton Inn across the street. Why no 5 stars you ask???? I pronounced it Roy-Al with Cheese as was made famous in the best movie of all time, Pulp Fiction. The girl at the counter corrected me and read it back as the Royal. That's got to cost them with the judges. Customers always right baby!! read more

This place is SO disgusting.the entrance door was all sticky and as soon as I got in here I had to go wash my hands . While walking to the bathroom I seen there was actual trash all over the floor. The bathroom was so disgusting. Trash was over flowing and there was a fork in the sink. Trash in the stalls and throw toilets were gross. There was a goobie in my dad's coffee and my ass is sticking to the seat from the grime on it. I will NEVER come here again. I'm so grossed put and will shower as soon as I'm home. Also he came to the table with our breakfast and the waiter swore in front of my kids. read more

Steak ’n Shake - Trash on the floor - Fast Food Near Me - Wyoming, Michigan

Normally Steak and Shake is a hard 4. Let's start with $4.00 meals, not just a plain burger and fries. No, SnS has a royal burger, bacon burgers, or the classic triple stack (that's a burger garnished by what? oh more burger). Shakes. Yes that is a complete sentence when we're on the subject of SnS. Happy hour, sign this cheapskate up! If you did not already know that's between 2-4 in the am or pm. All together a classic craving crushed with $10.00 bill. Only down side was a very slow server. Not an issue if the place was hopping. It was not. Minus one star, still a solid score for a great chain. read more

So I guess they close at 9:50. Sorry but no. You close at 10. You remain open until 10 and then you close. You're so concerned with getting out at 10 but that's now how working in a restaurant goes. You close at ten and once you close then you can clean. Try better :) read more

Steak and shake is way too busy they can't cook the food fast enough you shouldn't have to wait in lines for at your table for 30 mins for a four dollar meal the wait is horrendous. Oh and we sat there and looked at our food sitting up in the window stacked up with many other plates of food getting ice cold horrible experience the management has definitely dropped the ball too bad read more

Steak ’n Shake - Fast Food Near Me - Wyoming, Michigan

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Had their mini shooters with Parmesan fries. The burgers were excellent, just as I had remembered them in the past. Fries were good too, though next time I would save a couple pennies and order them without the additional seasoning. My main issue came at the end of my meal when I ordered a mocha shake to go. 15 minutes later I received my shake. read more

Employees have nasty dirty shirts. Looks like the shirts came out of dirty cloths basket. If you have hair in your burger it's probably the cooks pony tail. I have the pic to prove it. What ever happen to a hair net? Cook handling dirty money then putting on gloves to cook after touching nasty money read more

Steak ’n Shake - Hair in food I wonder where it came from - Fast Food Near Me - Wyoming, Michigan

Waited 40 minutes for 3 shakes. Placed the order with the waiter then didn't see him until I had to ask way the shakes were only to find out they weren't made yet. Dining room also sorry and the bathroom... I'll sooner go across the street to the gas station. Table next to us waited more than an hour for their food. Smh read more

For all the food one gets here, it's very inexpensive, but it's kind of like medium speed food. One is seated by the host and orders from the waiter and one should leave a tip according to the procedure that I've seen. When one wants to pay, one takes the receipt and walks over to the cashier to pay it. Unfortunately, at the time of our visit, the white chocolate shake had been recalled, but they had no issue using a coupon for a different flavor. All of the food we received was unique and tasty. They took all of our coupons with no hassle despite the fact that I was a bit of an obvious tourist. read more

Waited 10 minutes in the drive thru before even ordering. 10 more minutes before paying. I should be able to get some fast food on my 30 minute break but apparently not here. They also didn't fill my fries all the way up which is annoying! read more

Came in with a friend. The place was horribly filthy. Filthy. Floors sticky and black. Ladies room was atrocious. No soap. Paper towels and toilet paper everywhere. And a diaper. Filthy filthy. Told staff member about ladies room she said "ya. People have been telling me that all day." Spoke to the manager, Heather, who was the only one who seemed to care what was going on. She was very sweet and comped our meal. read more

Pulled in to this store at about 11:45 at night with a large group of 22 people. This didn't even phase Yvonne. She single handily served us and everyone else in the restaurant in an extremely orderly fashion. The Denny's down the road sent us away and refused us service and we're thankful because we were pleasantly surprised with the experience we had at this Steak n Shake. Food was like any Steak N Shake. Really no better and no worse. Dear owner... Yvonne needs a promotion. read more