You got a new regular! Stopped by to try the food and was treated to very attentive service, a pleasant ambiance and great food. The burgers are absolutely delicious!!! Super friendly staff welcomed customers and kept the place spotless. Looking forward to coming back soon! read more

Been 8 years since last visit, every good. New order system either Cash or Card, very easy. They then call you name for counter pickup, took only about 10 minutes. Total $19.75 got a Double with Large Fries , added a Triple Cheeseburger for me belly . Had fresh brewed Ice Tea a true winner. Yes will be returning much sooner than 8 years. See my photos old and new read more

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Great service and a very friendly cashier. Latino lady I believe. Was working the window at 4:17PM 12/29. Good job!! read more

Horrible customer service. I went to the front to make them aware if a peanut allergy to insure the right precautions were taken. The girl at the front told me that J shouldn't even be eating here if I had a peanut allergy. And continued to tell me that even after explain my situation. After she finally gave in my shake was made. She then cintinued to bring it to my table and say and I quite " If you drink this you will get sick". Which was severely uncalled for and was very rude. That's only part of the story but I do not recommend this place at all. read more

Honestly people are sleeping on this place. There burgers are the same price as McDonald's and much better. Also their fries are cooked in beef tallow much healthier than other fast food restaurants oil. Please try this place again! I put there burgers on par with Culver's. read more

Went there for one pop, one milk shake and one large onion ring, waited at the window for 25 minutes. No, I'm sorry for our incompetence or anything just moving in slow motion taking their good ole time. I will never go back there, it's always a long wait at this one but today was just ridiculously long read more

Talk about an endangered species. I cannot remember the last time I stepped foot in a Steak 'n Shake. It's certainly a remnant of a bygone era of American history. Every one I've been to has the same layout, including this one. Very colorful, vibrant and of course nostalgic. The first thing I noticed when I walked in the door was the lack of people (during lunch hour of all times). Pretty much sums up the company in a nutshell and makes me wonder why they haven't completely closed all their locations. Before I knew I found myself surrounded by kiosks, which I'm assuming are there to cut labor costs. Obviously they are convenient and you can ensure your order is made the way you intended, but the lack of person to person interaction really takes the charm away from a restaurant that is trying to live in the past. It also didn't help that some of the kiosks were out of commission, making me wonder if they really care to stay in business? I ended up ordering the garlic double steakburger combo which actually turned out to be satisfying. The French fries were obviously frozen prior, but they are good and they give you a decent amount. While the flavor of the garlic burger was what I expected, it was a bit overwhelming and the bun was just plain messy. I noticed most of the tables were not particularly clean which put a damper on the overall experience. The lack of human interaction was both a good and a bad thing, but service was quick and the food was decent had I ordered a normal burger. There's not much here that would make me want to come back considering there are so many burger places that are much better. Good luck Steak 'n Shake for the rest of this year and beyond. read more

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I always feel loved steak and shake ever since I first tried it and every so often whenever I see or am near steak and shake I always go get me a garlic steak burger man do I love those things lol read more

Waited 20 minutes for my cheeseburger that I saw on the prep table for ten minutes finally got served a cold cheeseburger. I will never go there again. read more

You walk in you get ignored. They even look right at you more than once. I heard a lady claiming to be a manger screaming at a customer. Saying I ain't got time for this sh**. The lady showed me her order when it was placed it was over a hour ago! Her food was gross and cold. Manager said it's your fault not mine I'm not remaking it. The shakes was melted. Now I've been coming before the new owners took over. Tried to try it with the new owners. I haven't been there in years. The place is filthy, they are rude and don't want to wait on anyone so I walked out. They obviously don't want my service. If I was talked to like they was talking to the lady I'd reach over that counter so fast. You don't disrespect people. I'm a business owner I would've fired this manager on the spot and shut this down till I hired someone. Wow. Then I came home and just read the google reviews it's the same story over and over again just different people. Owners better wake up. read more

Driving by and I see this place. It's been SOOO long since I had a frisco melt. Yup! This is dinner. We get inside and things a little different. I've never been to THIS location before. There is NO waitstaff - only a kiosk to place your order. No one available to take the order. So customers are forced to use the touch screen to order food. I would have probably left at this part, but I now wanted that frisco melt. I ordered and promptly went to the bathroom to wash my hands. There was hand sanitizer near the touch screens, but nothing to clean the screens with. The soda/ tea was self serve, ketchup/mustard as well. We had to ask for a fork. There seemed to be about 4-5 employees working. No one to watch the dining room to assist people dining in or picking take out. Seemed like people picking up needing to "ask" for help. Bathrooms had warm water and were okay. read more

Steak ’n Shake - Warning - NO waitstaff - Burgers Near Me - Woodhaven, Michigan

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Filthy. Shake machine was broken? Ordered a double and got a single. Did I mention the place was filthy? Big yikes. Manager came out and said something about corporate telling him to open even though he didn't have enough people. Also, the dining room and kitchen was FILTHY. read more

I used to love Steak 'n Shake, but unfortunately it's gone downhill. No waitresses, you have to order at a kiosk, and it's pretty dirty inside, everything is sticky. Food is still awesome though, will never not love the shoestring fries. Just sad that they had to make cuts and it really shows. read more

For starters 3 of the 5 kiosks for ordering were broken. One only took cash. So that left 1 kiosk available that takes card during lunch and dinner time. Not to mention the hair found in food, ketchup being out and no fry seasoning. Was told they were "out" and we had to purchase a bottle to get any. On top of that tables were dirty and not cleaned off. Overall pretty bad experience. Usually don't have a problem with this location. read more

Waited at drive through and nobody came to take our order so we went inside to order take out. When they called us up to get our order we were missing food. When we asked for the missing items a man brought a bag out tossed it at us and walked away. When we got home we realized we were missing even more food than we thought. Also ordered 4 shakes and one was all vanilla ice cream. Very disappointing. My family used to love this place and now I'm not sure we will ever go back. read more

We went to the one on Allen in Trenton Mi it was about 6:30 pm and they we closed? Also I printed coupons only to find out that they were 2017. I was not a happy camper read more

The food is always great, and the customer service is always great as well. The gentleman that took my order through the drive-through was very, very nice and pleasant to speak with while taking my order. His name is Keagan the manager, I don't know her name but she is always very pleasant as well. Always has a smile on her face. Very nice. I love getting food thank you so much. Your favorite customer Hazera. read more

I loved this place. Great food at a very reasonable price. I have to include a picture of this public shaming they just put me through. I hope it's just a one off sorta deal, but my bbq burger was void of bbq... and heat... and flavor. It looked like the Kansas of burgers. Just flat and uneventful. I also added a picture of the menu as I've clearly fallen victim to a bait and switch maneuver. I pray my luck improves next week. read more

Steak ’n Shake - My wife had a quality burger. It was delicious. - Burgers Near Me - Woodhaven, Michigan

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I'm not sure why it closed down but I always thought it was good before that. Finally went there again and the food is still really good and not expensive. I saw people have issues with having to get their own drinks and not be seated and served but I had no problems. Ordering on a kiosk makes for less communication errors in my opinion got my food quick and enjoyed it. read more

We havent dined in the building for awhile at Steak N Shake. We walked in, we were greeted promptly and sat quickly, however we were sat at a dirty table. The young lady wiped it and mentioned she didnt know why someone would put placemates down on a dirty table The floor had some spill on it that took them about 14 mins to mop. This one teenage girl asked another employee "what is this?", while playinf with some toy on the floor. It was legit about the size of a baseball, blue plastic toy. The guy replied " i dont know" and she said "well im not picking it up." And im sure that toy is STILL sitting there. Tables were dirty just ick! Our server was wonderful and honestly the only one who had his act together. Food was good, however the cheese wasnt melted on our burger even, and as usual the fries were not hot. Chili was delicious as usual, turkey club was yummy! The service and food is what made this place a 3. Managers stop hanging our by the door and get your act together. read more

Steak ’n Shake - Not melted cheese but still good - Burgers Near Me - Woodhaven, Michigan

I am so glad that this location has been reopened under new ownership! Despite some of the menu changes the place is far better than it was before and it was good before they closed up. I had the double bacon burgers with fries and my family had shakes. Everything was served hot and fresh except the shakes, they were frozen (and tasty). By the time I left the lot I wanted more because it was so good!! read more

Amazing food and phenomenal service! So glad they reopened, I forgot how good their food is!! You can tell this is under new management, they are so friendly and make you feel appreciated (very hard to do through a drive through speaker, but they do)!! I will definitely be back on numerous occasions! read more

This restaurant is the a great place!! The food is delicious and they have friendly staff !! We loved everything we have eaten there!! So glad it is back open!! Will be glad when they can be open inside! Try it you won't be disappointed !! read more

I've never had good service at this Steak N Shake. My last experience was no different than all the rest. I was seated by a hostess and studied the menu for about 5 minutes. I then closed my menu to signal to whoever my waitress was that I was ready to order. After looking around like a lost child in a WalMart, i resorted to just reading the news on my cell phone for a few minutes. Finally, a waitress came over to me. I ordered my fancy burger and fries and went back to my cell phone. The food took about 15 minutes to get to me. I thought I remembered food taking less time there... They have a drive-thru, after all. Whatever. My food was alright. I love their fries... mmm shoestrings, so delicious. The burger patty itself was pretty tasteless but the cheddar cheese melted on top was awesome. It was average for Steak N Shake. My biggest annoyance was sitting at my table for about 5-10 minutes after I was done with my plate at the edge of the table. Obviously, in restaurant manners, this means I'm done and want my bill. After waiting long enough, I just got up and went to the cashier stand without my bill. The waitress came over and apologized, saying she had the bill and was about to bring it... Too late, I had somewhere to be in 15 minutes and couldn't wait any longer. Steak N Shake. Mediocre food with even worse service! read more

I really enjoy their burgers, so many different kind. I Love their guac burger, western burger and they have geat chicken sandwiches. The fries ugggh could use some help shoestring not great although they're seasoning they sell by the bottle does help to spice them up, that being said fries not that important to me. It is a full service sit down type place reminiscent of a 50's dinner. Kinda cool my kids love they're milkshakes and they do half price early afternoon special on shakes. The prices are amazing and coupons are sent with good savings. A great family value for families on a budget. All in all as far as I am concerned one of the best east coast chains comparing burgers almost as good as In-n-out with a high definition. They also have decent chili which can be substituted for fries with a slight upcharge. Cute place good burgers and shakes. Nostalgic 50 type little dinner= A thumbs up! read more

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i used to go whenever i was in the area but its always the same thing, terrible service, foods never that great, and they usually are the slowest possible at getting you your order. definitely in need of new management lol! read more

I have gone hear so many times its really f*cking good or thats what my monke brain says 10/10 would 100% eat here again if i lived in the land of the retards read more

Got our food and shakes very quickly. When we asked for the seasoning that goes on the fries, we were told that you had to buy it separately now and a worker gave it to us for free! Very nice staff and clean environment read more

Amazing burgers! Amazing staff they were so friendly. They closed the location by our house so we came down here to get my favorite burgers and they were delicious! We had a issue with the coke their lines were mixed up with diet So I went back in twice to exchange the coke. And they were super nice about it changed their lines and made it right! It' was definitely worth the ride! Definitely will be back read more

Worst steak and shake around came here for dinner and waited 25 mins to be sat down in a table not even a greet or it will be just a few mins nothing.then finally got sat down come to find out they didnt have no shakes like really no shakes how does that happen then come to find out they didnt have onions.Longest time i have ever spent at a steak and shake its really dissapointing read more

We were seated immediately, but sat there for fifteen minutes without anyone acknowledging us. The waiters and waitresses were yelling at each other - where are my orders? We have to make our own shakes! But I'm not trained to make shakes! Two girls then were seated right behind us and heir orders were taken immediately. We just left, because we couldn't find anyone to ask if anyone was staffing our area. Terrible management read more

Ugh. Why do I keep going here? Why does anyone keep going here? They are always busy. Service is always an issue. We were seated relatively quickly, but it took a long time for us to get greeted. We gave drink and food order at the same time. We received our meals before our salad/soup and we had our whole meal before I got my shake. I am a sucker for punishment. Their food is good and I keep going back. Curse the delicious salted carmel pretzel shake! read more

When going through this drive thru you often wait 15-20 mins. When you arive at the window you'll find several workers standing around chatting and drinking various beverages. You'll wait while they make shakes for themselves and what appears to be friends they let sneak back. The food is decent, but the quality didn't match price, and service falls way short. read more

Steak ’n Shake - Wait 15 minutes in drive thru and shakes aren't even full. - Burgers Near Me - Woodhaven, Michigan

This is the family quick stop n dine. The kids love it no fighting; so does everyone else. Ive always received quick friendly service. O and my bill is always affordable. read more

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Literally the worst service. Orders are always incorrect and come out messy. Rude workers. Now I know why this place closed down. I was hoping it would be better this time around but it is not. read more

I ordered the birthday cake shake and paid for them to add m&ms into my shake but unfortunately they just gave me a m&m shake and disregarded the birthday cake. It's too pad they don't give customers what they pay for. read more

Probably the worst dining experience I've had in a long time. Smelled like a dirty grease trap on the inside. Apparently it was a chore to ask for accommodations for a party of 8. Ordered our drinks and took nearly 15 minutes to get them. Our food was at least a 45 minute wait and somehow they managed to get everyone's order right except for mine. The mustard wouldn't come out of the tube because it was crusted over and hard. The fries tasted stale and were soggy and cold when the food finally came out. I walked out smelling like I bathed in a deep fryer. read more

If you want slow service and wait 30 minutes for burger without the correct ingredients and then Give you cold cheese on a grill cheese, this is the place to go, but only reason they a get a 2 stars is that their shakes are amazing, even when though you have to remind the waitress about your shake 3 times and she comes back to confirm that they can do the shake you requested when we had it several times in the past. I revised my review because i learned they closed their doors, nit shocked at all. read more

Went to this restaurant for the first time in my life or earlier this summer the service was bad I said in line for like 10 minutes they wouldn't let me pull to the window when I finally got the food the burger was extremely greasy the french fries were cold and hard and I'll probably will never go back the best thing they had was the milkshakes read more

I don't know what it is, but Steak & Shake just isn't what it used to be. Burger was overlooked, fries tasted old, and the service was pretty slow and unfriendly. The only reason they get two stars was that the restaurant was decently clean. I don't have much else to add except I wouldn't recommend this brand anymore. Very disappointing since I used to love it. read more