Steak n Shake has changed so much since I worked there 22 years ago. Gone are the servers and silverware. This restaurant has kiosks for ordering and you walk up to get your food. You scan a barcode from your drink ticket if you ordered a fountain drink. This prevents people from stealing soda, I suppose. It's more of a hassle than anything. Regardless, this is an affordable, no frills fast food joint with a drive-thru for people on the go. The food is still good. We've visited this location for the past two Saturdays, as a new tradition following my toddler's soccer sessions. We ordered the double steak cheeseburger with fries and my son enjoyed a chocolate milk and French fries (he won't eat anything else, unfortunately). This last time, we brought a friend, and she ordered cheese fries and a Nutella milkshake. I went with the chocolate milkshake. My only complaint is that too heavy on the condiments on the hamburgers. my burger had so much mustard I had to scrape it off. We hope to keep returning here following our weekly soccer sessions, but if we find another place with food my toddler will eat, we might decide to switch it up. read more

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Shakes are great. But the fries are too greasy and this is the 2nd time my burger was way overcooked and very salty. I'll never get food from them again. read more

Absolute worst customer service i have ever experienced. I've came here multiple times trying to give them grace and every time without fail they are straight up disrespectful. The workers act like they are absolutely miserable no matter how positive ur attitude or the time of day. The wait time to get ur food is also atrocious at this location, every time i have came here i wait 20+ minutes to get my food ESPECIALLY if there is people ahead of me. read more

Mike, the manager and grill cook served a steak burger that had grill residue in the form of burnt charred chunks of meat in the sandwich. After biting into one, I took it back to Mike. Mike was not happy. Instant attitude. He did make me another sandwich that he literally threw together. So sloppy, he had mayonnaise all over the top of bun and pickles half on half off bun. ZERO PRIDE. on Mikes part. Too bad. read more

Steak ’n Shake - This is thrown together as retaliation for asking for replacement - Fast Food Near Me - Tampa, Florida

I ordered 3 milkshakes and the Uber driver didn't understand English and grabbed the wrong items... thats on urber but I called Steak N Shake and was hoping to still get my missing milkshakes that were paid for... They threw them out and wouldn't remake for me to come get talking about its inventory.. yes genius it is and there are always ways to waste something so your Inventory isn't off they both driver and employee at SnS need lessons on customer service because they suck!! read more

Worst experience! Missing fries, 1/2 filled cup of chili and you can see what the burgers look like to go. $44 dollars for 3 burgers that looked like this, onion rings, and 3 shakes! Love cooking and my house is done with the fast food industry. I don't have to say much, my pictures are worth a thousand words!! This was Dale Mabry near Gaithersburg High School and now I know why they never have cars on the parking lot. read more

Steak ’n Shake - Wow! Worst experience ever. The picture should say it all. Missing 2 fries and this is what I had. It went right to the trash - Fast Food Near Me - Tampa, Florida

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If you grew up in Tampa or have been here for many years, no doubt you found your way to a Steak n Shake at 1 am or so. The Northdale restaurant burned down a number of years ago and without fanfare, reopened with a lot of changes. Instead of waiter/waitress service, you order and pay at a Kiosk and have a seat. When you name or number is called you get your order. In reality, this is better because, no joke here, they always got my order wrong. On this visit, the fries were cold and the very nice person replaced the fries with a new order. The place had only a couple tables with people but the majority of the tables were not clean. The windows were filthy. Lastly, they are not open 24 hours anymore. read more

Seeing that this location was reopened we were excited!! Loved me some of their shoestring fries back in the day. Not so great now. Bleh! This is fully self service! No wait staff. You walk in and place your order at the touch screen kiosks and choose dine in or take out. There are dimes tables and booths available. And the staff that is there seems to do the bare minimum which I will get into detail within my review. - Tables are not cleaned after folks leave so if dining in be prepared to either wipe the table down yourself or eat on a dirty table. - Staff will see you standing at the counter for help and ignore you - Cups at the drink station needed refilling while we were there but nobody cared to restock. - Honor system for the drink station -- cups are there for you to take yourself and get a drink. Nobody monitors. - Staff doesn't pay attention to the order since 2 things were wrong with our order although clearly spelled out on the ticket that was on the tray with the food. DOH!! Ordered 3 steak burgers -- 2 singles with fries and 1 a double with chili. My daughter also got a vanilla shake. The tables were not clean so we chose the one that looked the cleanest. While we waited for the food, we went and got our drinks from the drink station. Food was up and hubs immediately noticed that his burger was not correct. He ordered grilled onions but it had fresh onions. Waited and waited and staff just passing by in the prep area. Eventually got the attention of a female that was walking by that appeared to be a manager perhaps. She called the prep guy over and discussed to which the guy pointed out that if we lifted the tomato the burger had grilled onions also. WHAT lol. Ok whatever. So we sit down and begin to eat when hubs then noticed his isn't a double like what he ordered. Ugh. Go back up and they just put another patty on the burger he already had. Hubs burger was also missing the lettuce and tomato he ordered. It was just not a day for him to have a good burger lol. The fries were overcooked! The tomatoes were sliced so thick that they were thicker than the patty. And they weren't ripe! We pulled those off. The only good thing was the vanilla shake. Let's just say we won't be back for the food until they get this place operating better. Maybe it was given it just reopened so people are learning but regardless they have some work to do here to improve. I'd only go back right now for a shake. :) read more

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Less than 1. Don't go. As many have they only do electronic kiosks. And as is often the case after I input 9 customized orders, the machine won't take my payment. The staffs suggestion, move to a different machine sometimes this one doesn't work. They could call are less that I stood here for 10 mins trying to order. I am disappointed every time I visit these stores. They do not deserve my time or money. Meanwhile I have an entire crew sitting waiting for lunch while I find another vendor! read more

This also shows up as The Shake Bar on Uber Eats. Regardless, it seems impossible to get a good shake here. I've given this 3 chances and each has been worse than the previous. I ordered a cookie milkshake this time, and got a brown colored, slightly tangy...something. Idk what to even describe this as. There was whipped cream and none of the toppings pictured. My partner got the same one and it tasted a little like peanut butter and that tang flavor, almost orange? My sister got a chocolate shake and it's straight up peanut butter. They clearly had put whipped cream on it that she requested to not be there, and you can see where they literally took something and scooped it off the top. The last time we got shakes here, there was no flavor. Bizarre. Not giving this another chance, go somewhere else. read more

I ordered through the drive thru around lunch time and the food was fresh and delicious. I ordered onion rings and a small chocolate shake. The shake was actually a kid size, which was perfect for me. I didn't realize when I ordered that they only have a regular size and kid size shake. read more

This place is horrible! From the start the doors are are dirty walking in. Then the floors are sticky - not just in one spot EVERYWHERE! They use a nasty dirty mop to "clean" the floors. The tables are always dirty - we had to clean our own. The bathrooms are disgusting. After all this you're not sure you even want to eat the food. The food was just ok. I had a fresco and they didn't bother to cut it. Sodas and ice were out. You have to scan a code to even use the machine. Basically it's An automated system with as little human interaction as possible. If you need something, don't bother no one is coming. read more

Honestly so relieved to see this location is finally open! I've been hooked since it came online for delivery and haven't had a subpar experience yet. Steak N Shake is known for their smash burgers- delightfully thin and crispy patties and fries to match. I've recently been ordering the double steakburger double cheese and haven't been disappointed yet or done wrong. The fries are always good regardless of temp, but are usually warm when they arrive here. I've gotten in the habit of ordering cheese sauce with them which makes them even more enjoyable! The shakes have honestly been the only downside to my visits, as the strawberry tasted like Nesquick- very artificial. The snickers I tried as well and it tasted like I was eating plastic, not sure what was up with that as everything else has been good. Overall, definitely not the worst Steak and Shake I've been too and I'll keep ordering from here until they do me dirty and badly mess up an order. read more

I would like to give this restaurant a good rating, but I can't. We didn't like eating in the restaurant (lousy and dirty atmosphere) so we decided to order with Uber Eats. We ordered $43 worth of food, and they left at least HALF of the items out of the bag. We missed drinks, fries and onion rings. The sandwiches did make it into the bag, but that was about it. Sooo... since we didn't have enough food, the wife had to cook anyway. They must be really sloppy. Anyway, don't order from them to be delivered by Uber Eats if you expect to get enough food for your meal. I contacted Uber Eats and they offered me a $5 credit for the $20 worth of missing food. I told them to forget fobbing me off like that. I suggest that you try somewhere else. By the way, the sandwiches were good; and after the wife cooked, we had enough to eat. I note that other Steak and Shakes are also getting poor ratings for similar bad service. The company really needs to reassess their customer service practices. read more

Went there in the night 1/4/23 approximately 11:40 pm when the closing time is scheduled till 12. Then when I was told they were closed I said okay and a teenage African American boy came out back and told me to get out of his drive through or he was going to "slime" me out (kill me)and threw up a gang sign at me. Very unprofessional what can you expect from a steak and shake I guess. Just like walking into a ZOO . Not a good look for a new and remodeled restaurant. read more

Waste of time service is horrible and food is same! Waited for what looked like fresh fries and got cold old fries while they sat there talking to each others! read more

Steak ’n Shake - Wrong order - Fast Food Near Me - Tampa, Florida

I go to Steak 'n Shake often at another location. I had points saved up but Foe the girl at drive through said I couldn't use my points during happy hour. I left and went to my usual Steak 'n Shake on Sheldon and they took my points even though it was still happy hour. My friend has also had multiple bad experiences with this location. read more

This place gets a bad wrap! I'm a fan First off this place takes coupons... There are tons of coupons in the mail every week. You can't expect a gourmet experience people! You also have to remember that a majority of the workers are high school students. So you gotta cut them a little slack. At least they're out there working! Plus side this place has happy hour! for shakes! how can it go wrong? I always get the same thing. Mint shake and frisco melt. I learned from the waitress that you can use multiple coupons on the same trip. Does this make me sound cheap? too bad sometimes I am. Their burgers are decent as well and there are a lot to choose from. They have there own spice shaker on the tables and you should use that to completely cover your fries! it's so good. Depending on the number of people working that shift...your food will either be quick and out to your table or you will be waiting for a while... play candy crush to pass the time. OR better yet talk to the people you're eating with instead of playing on your phone. Remember it's cheap sit down food but it's good quality and that takes time. If you want something cheap and fast go to McDonalds. read more

WOW. This location I believe is new and has new management. Their service is Top tier for a fast food place. Their food is five star quality and honestly so delicious, I'm so impressed with this location. I've never had a steak 'n Shake that gives such great service. The food is top notch and overall amazing I highly recommend. read more

Steak ’n Shake - a burger and french fries - Fast Food Near Me - Tampa, Florida

For what it is, they do it well. Steak burger with cheese and shoestring fries. Ice cream sundae for my son. All delicious and the waitress who waited on me was a delight. So friendly. I won't go back again because let's face it, not healthy at all. But great splurge place and awesome place to take foreigners. They love it! :) read more

Steak ’n Shake - Fast Food Near Me - Tampa, Florida

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Terrible service. Slowest I've ever been to. People are on their cell phones and I'm waiting 20 minutes or more every time wether it's the drive through or I going inside. This is ridiculous. read more

Steak ’n Shake - Look at the lady in the back. At one point two people were on their phones. - Fast Food Near Me - Tampa, Florida

I gave this steak and shake three tries thought they might get their act together but today the fries was over cooked a d the burger was raw I had to tell the person working three times to come to counter and all she said was I can make you a new one I had already waited 30 minutes for the raw one only excuse she had was only two people working did not even get a refund I told her to keep it and I will never be backif you want a good steak and shake go to the one st trinity and little road they are fantastic read more

this lady at the drive through told me to wait and kept me waiting for like 15 minutes. Didn't give me a reason. And then gave me attitude when I asked how long it would take. read more

Absolute garbage, I've lived around the corner from this place all my life and each and every time i've been here, something about my experience makes it awful. Whether it be a hella greasy burger or incredibly long wait times. This most recent time, i decided to UberEats my order and it was delayed by about 40 minutes and i live less than a mile away. I'm genuinely surprised this place is still in business because if i was at a corporate position and heard about this location, with all of its health code issues such as mold on the shake dispensers and this review, i would've shut this location down immediately. Having worked in the restaurant business for all of my rather short working career, i know this restaurant is a long time coming from being closed. Will never return Update 20 mins later: My order was cancelled and never got my food, unsure if it was an Uber fault or Steak n Shake's but still God awful read more

A double burger with cheese and fries for $3.99 is a pretty good deal and the food isn't bad. Total different atmosphere compared to before. So it is missing that burger dine experience with waitresses it had before which made it feel like a Steak and Shake. Ordering is faster and food comes out quicker than before. Attention to keeping the dining area clean does need closer attention but overall not too bad. read more

This place is ridiculous went here tonight for shakes Ordered Oreo milkshake, and 2 Nutella. Oreo shake literally had no Oreos in it just vanilla shake with crumbs of Oreo on top only. And had so much ice cream on outside of cup that it slipped when we took out of drink carrier and all the whip cream with Oreo fell out of cup. Nutella shakes both were weird tasting one had three cherries in it. With no chocolate drizzle at all. The other had cherry and a chunk of like a eaten strawberry and cherry looked nasty and old mixed in with also missing the chocolate drizzle Hopefully they did not come off someone else's plate because they sure look like they did which sucks because these were discovered after some of my shake was drunk and I then decided to pour into another cup to see why it tasted like cherry so much with a weird taste. Tried calling restraunt and of course no one answers phone Don't recommend going to this place. There not worth the money read more

Steak ’n Shake - Strawberry chunk and nasty looking cherry - Fast Food Near Me - Tampa, Florida

The food was the usual Steak N Shake. I gave it 3 stars because of the service. There were lots of dirty tables and several people waiting to be seated and they took their time. On the plus side, the Garlic double burger was amazing? You probably wouldn't want to kiss me after eating one of them. ;) read more

Do not go here during peak times or in between lunch and dinner. If you drive through they will forget items from your order, even when the manager checks it. I'm lactose intolerant and the line was busy so I ordered a hot dog to go along with the burger just in case they forgot no cheese. When we checked it there was no hot dog and the burger had a chunk with cheese on it I had to cut off. I went in to ask for the hot dog and they gave me attitude so I just forgot about it. The best time to go here is after 11pm they have never got our order wrong or missed items. That is why I am giving them 3 stars because this is the culmination of 10 times visiting and 3 times were bad but 7 were great. The 7 times everything was fresh and the guy working the counter once even caught that my burger had cheese so he sent it back and asked them to cook a fresh one with now cheese. read more

Terrible service. The manager locked the lobby because "people are hard to control" and refused to let me order to go. Yelled at me in front of other polite customers as well because I tried to call in to ask to come in so I could order to go. She came out and yelled directly at me. Told her I would report her and she said go ahead. Corporate isn't there. read more

Do yourself a favor and stay clear of this location! Steak and shake isn't half bad but this store is just horrible. They first got my order wrong So I had to drive all the way back over there. Once there it takes them 20 minutes to fix the problem. I ask for ketchup the lady says its in the bag I'm like ok now I can go home and eat. Nope get home food is cold and guess what no ketchup!! So not that messing up my order twice and being slow was bad enough the place was disgusting inside! Nothing but high school kids "working" standing around while the place was a total wreck. Serious lack of management here. Do yourself a favor and find a different location if you want steak and shake. read more

Steak ’n Shake - Burgers! - Fast Food Near Me - Tampa, Florida

Why 1 star? Over 40 minutes for a $3.99 burger and fries. The only reason I stayed and waited, was my car was being serviced 2 stores down and I had Netflix to entertain me. Unacceptable! I asked the management if the cooks only cook 1 order at a time, she assured me "no" but the long wait time was due to the busyness of the restaurant. She did comp my $2 soda. Next call is to corporate. Avoid this location unless you're at tires plus or you enjoying waiting for your meal. read more

Steak ’n Shake - Took 35 Minutes to cook this burger. It better be magical! - Fast Food Near Me - Tampa, Florida

Food was decent, typical Steak N Shake. Unfortunately it was absolutely filthy. The bathroom hadn't been cleaned in days. The whole place needs a tile scrubbing and thorough wipe down of everything. I grew up eating at the South Tampa location but this one needs to get its act together. read more

Very disappointed with Steak and Shake. I came in to pick up a burger and some shakes as a to go order. I walk in and the restaurant is maybe half full and there are two customers in front of me in the Takhomasak line. The young lady at the register is finishing an order for one person and answering questions on the other person's order. I wait...no greeting. She walks away without a word. I stand there and no one else greets or asks if I need help. After 5 minutes I walk out, go to McDonalds down the street for a burger and to Tanya and Matt's for the shakes. This is a great way to give business to others, hence the 1 star. If I could give 0 stars I would have. I get you might be busy, but I have no clue and common courtesy would be to greet and let your customer know you'll be with them shortly. Not sure if I'll ever go back as it left a bad taste in my mouth. Maybe it was meant to be? Who knows... read more

Their hours are just a suggestion apparently. Their website says they close at midnight, but at 11:31PM we were told the car before us in the drive through was their last customer of the night. read more

I would give this place zero stars if it would allow me to. Possibly the worst Steak n Shake I've ever been to. 45 minutes to put together a simple cheeseburger & fries!!! My suggestion is to keep driving and find a different location. read more

This place should be shut down. What a shit hole. Absolutely filthy, the entire restaurant. Took forever to get a couple burgers, but really we should have left. Restrooms were beyond filth and smelled worse than the dumpster. The chocolate shake was good, but just couldn't get over the sheer enormity of the filth. read more

Clearly not 24 hours - 1130 - 2 employees still inside looking at phone and laughing no decency to even let me know it's closed! 3 other separate groups left in front of me. Drive through closed too ... well no response... read more

One star only because ZERO isn't possible!!! Last night / early today..... 1) Refused entry into restaurant, strange for a 24 hour establishment.... young man more concerned with his phone at door said short staffed..... in the time there (drivethru) saw 3 other parties allowed entry!!! 2) Drive-Thru was literally 25 minutes!!! And of course... my bad for not checking... 3) All food not in bag, forgot one #4 burger!!! Worst experience EVER!!!! Avoid this location, horrible service!!! read more

I recently attempted to dine here. I was seated and gave my order. I then went to the restroom for all of two minutes. I was shocked and humiliated when I saw that my table was given away to someone else. I will never patronize this restaurant again. What a disgraceful way to treat a customer! read more

Yes, I know they are all about the same. All clean. Help is professional,courteous & professional. This one was very quick. The car in front ordered like 10 things & I knew I would be in the drive through lane forever. Thankfully not true, within 5 minutes I was up to get my drive through order, & be on my way. All courteous, professional staff that I dealt with. Appeared manager was working drive thru on Thanksgiving. Good for him! Got a great shake, love their Happy Hour. What's a girl to do? A good shake is hard to find.... at Steak & Shake, always great. read more