Order was right. They made me pull forward, but food came out quick. Was very impressed

The service was really good i had a young guy take and give me my order he was very professional and even gave me advice on what to order. The food has changed th burger tasted way to seasoned and they were a lot more thicker than I've ever had. I think they are generally going down hill. But the service was lit. read more

Zero stars, don't go to this location. Placed an order, 7:30 PM on a Wednesday night: single cheeseburger, cheeseburger combo, chicken tender combo, large soda. Received our drinks and was asked to park in front and food would be out shortly. I see others waiting inside and in the parking lot. I go in after waiting 15 minutes and was told the order was on its way out. I see another person get their order and then come back with the bags, which was probably my order. I go in again and ask how much longer for my order, the 2 cooks look at the bags the other customer brought back, and say it will be a few more minutes. They then add a fresh burgers to the grill and take the bags out of sight. I asked for a refund, since I didn't want to wait any longer, and didn't want to risk being given any food that already left the store and was brought back. It's not worth the time or money to eat here. read more

Staff was friendly, helpful and the food was Great. I highly recommend. This is a Great place to dine in. read more

Do NOT online order in advance here. This place is complete garbage, they randomly close without notice but still let you order through their website. I don't know what happened but SnS used to be amazing but now they're a shell of what they once were, the founders are probably rolling in their graves. read more

Was served undercooked chicken strips through the drive thru. Wasn't worth my time or money to drive back (it's a $4 meal) but called to let them know to make sure they're checking this before serving customers. The worker on the phone told me that's impossible due to timers they set on the fryers. Well, maybe you should look into getting those timers fixed. read more

Steak ’n Shake - a hand holding a piece of fried chicken - Fast Food Near Me - St. Louis, Missouri

Woah. Rough. I mean, I don't like to do this but for the sake of your sanity and time, please stay away. Why? You will definitely be waiting at least probably 45 minutes in the drive-thru. AND you can't get OUT of the drive thru once you get in. They won't open the doors to hand your food over even if you purchased ahead of time through GrubHub or whatever. Your order won't be correct. Your order will be cold. You will be so sad. Management/franchise owner/whoever- where are you?!?! read more

They have my food sitting out and letting it get cold. Staff are nice but disappointed about the food sitting out. The surrounding felt empty but nice and quiet but the floors it's are so sticky. read more

This is not my typical Steak 'n Shake, I'm usually a Hampton location boy. However, this morning we thought we'd change it up. It wasn't bad, but I think I need to stay with my regular location up on Hampton. Our server was friendly and attentive. We were fairly early and as the restaurant filled up you could see the community camaraderie. So many of the diners all knew each other and our server would greet them by name. Even with this being our first visit, we still received the same quality of service as her regulars. The grill-man did a great job on preparing our eggs over easy and making our Hash Browns extra crispy. I always request crispy HB's, my taste-buds just like them better. The SO's side of pancakes were evenly golden in color and his patty sausage were Jimmy Dean good. I have mixed feelings on two of my sides. My bacon appeared to have been fried in advance and waiting for an order. It was chilled and chewy. The biscuit was dry, but when combined with the thick sausage milk crazy it was enjoyable. However, if it were a moist flaky biscuit, it would get two thumbs up from this pudgy ex-farm boy. Overall, a good visit for a inexpensive breakfast. read more

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Terrible terrible customer service. They need to shut this location down. Very rude manager and employees! Ordered on the app, they said they didn't get my order and the charge wouldn't go through. The charge did go through and I went back the next day to tell them I want my money back or my order and they said there's nothing they can do for me! Manager said he finally got the order 15 min after I left. read more

Place was pretty dead, 1 car in the drive through(7:30 -7:45 pm. We went in and immediately the young lady that was cleaning tables was complaining about our family being in there because they were closing soon. Mind you there was a big sign out at the door we just walked past that said dining room open and the sign on the door had hours from 10-10. No mention of the dining room closing earlier. So the manager I'm guess came out and was like we are closing the dining room. So we turned around and walked out. Apparently they didn't want our money. So we sat out in our car to find another place. No one came and locked the doors or removed the big sign say dining room open. Their loss my gain we found a better place to eat. read more

Please...corporate....send help. 9:20pm and they are cleaning the shake machine. Old McDonald's trick. Garbage overflowing, parking lot is a disaster, team apathetic. Used to be a brand I could trust and to see it like this is rough. read more

This location is not recommended. I came in at lunch, was only one in dining room. Food took forever. No ice in soda machine. No ketchup in pump. Was no ink in the printer that prints your receipt. Service very poor. On contrast, the location on Hampton is amazing!!! Go to that one instead. read more

I stopped in the #SteaknShake after a quick shopping. Never been to one before, but Deborah G. went above and beyond with CUSTOMER SERVICE. At the location on Chippewa in #STL NO:53 about 8:40am. She literally went and made my egg white biscuit because I asked if they had egg whites ....without hesitation she made it. I just want to say she made my morning THANK YOU -- at Steak 'n Shake (4640 Chippewa, St. Louis). read more

Steak ’n Shake - Egg white with cheese with silver dollar hash browns - Fast Food Near Me - St. Louis, Missouri

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Steak n Shake is most definitely a give and take kind of restaurant, with visits ranging from mmm that was delicious to omg what was I thinking coming here. I've had problems in the past with this location so returning to eat there tonight, I really had my reservations. It was busy, and it looked as though they were short handed on help, it did take the waitress a little longer than need be to get to the table, so immediately I had my assumptions in gear planning on this being a long wait to get served. I was quickly put to ease when she did arrive at the table, and took the order. I ordered my usual of a steakburger plain, and a side of fries, and a cup of chili, all was brought out quickly and all surpassed my expectations! Steak N Shake satisfyingly redeemed itself... this time anyway. read more

Steak ’n Shake - Fast Food Near Me - St. Louis, Missouri

Service was horrible. I don't appreciate the server rolling her eyes at me. I was suppose to get a soda with my Combo and the server told me, no you got a shake, my response was I got a soda with my combo and then ordered a shake. She rolled her eyes and said they are out of coke to which I asked can I get a different soda and turned her back and walked away. I understand businesses are short staffed but that doesn't mean service should be rude. read more

The service is awful. My dad, daughter, and I made the mistake of having dinner here at 5:30pm today. We were one of three tables in the restaurant. I would estimate that 15 people were working during our visit, and yet the service was very slow. My waiter, Antonio, showed a complete lack of concern for doing his job. I imagine old people on vacation move with greater purpose than him. He even started to eat a meal while we were still waiting on our food. Let me repeat that. Antonio, sat down at a table and started to eat his own dinner while we were still waiting on some of our order. To top off our regretful experience, Antonio argued with me after I told him that they screwed up our milkshake orders (wrong size and wrong flavor). In total we ordered $33 worth of food, but that'll be the last dollar they see of mine. Do not eat here. read more

Pick a different Steak 'n Shake. Never going to this one again. We had a big order we put in online and it said 7:20 pickup. We waiting an extra 45 minutes before our cold food was brought out to us. Had to go back in because we were missing multiple things. Both female workers there were short tempered and accusatory, one of them suggesting we did actually get all our food when that wasn't the case. They gave us our milkshakes first and then we had to wait another 30 min for our food, so the milkshakes were all melted by the time we left with our cold food. Awful service. read more

Me and my buddies come to this steaksnshake multiple times each week to hang out and get food together. I've noticed that the receipts have a survey for a free shake. Every time I go me and my buddies each fill out the coupon and get free shakes. However this time we went and we ordered our shakes to go and the young lady working came out to us and we were the only one is the restaurant and told us that she wasn't going to make our shakes because we didn't "pay for them". Of course we didn't pay for them we used the reward from the survey. She threatened to kick us out unless we went to pay for the shakes that were supposed to be free from the survey. I would understand not making them if the place was packed but we were the only ones there so she had nothing better to do. I was very disappointed and I don't plan on going back unless I get compensation for the shakes I don't get or something changes in the management there. If I fill out a survey then I better get the item that was promised. read more

Would give them zero stars if I could. Do not waste your time or money. Drive to literally any other location. We purposefully avoided coming here for months. Thought we'd give them another chance. Servers were sarcastic. We were asked to seat ourselves and grab menus. They skipped helping a table who was already here. I mistakenly tried to be kind, and pointed this out. Took another 20 minutes to even get a drink order. The server finally took our complete order with drinks and food. Over 10 minutes later after that, we got our drinks. Server said, "Sorry for your wait on these (our drinks), needed to make sure that table's food was right." There were 3 seated tables when we arrived. So not even close to busy. The table we originally sat ourselves at had new placemats but clearly hadn't been wiped down. We will not be returning. read more

This restaurant wants to follow their name but they got it wrong and thought that it was shake the steak. They also turn it into shake the steak for HOURS and will take longer to just serve you your food than if you went to a pizza place and had to wait for five groups ahead of you. If you go here than your steaks will be shaked, so dpnt. 1 star, would have.been zero if I could read more

Workers are nice and I love the Frisco melt, but the owner or business really needs to bring back more workers. Who wants to go "dine in" and have to order at a kiosk and have their food in a basket bit to mention its wasteful using a disposable paper and basket and not plate. They don't even have ketchup anymore just wasteful annoying packets read more

Horrible service. Ran out of shakes every time I came here in the past week and the drive through line is at least 30 minutes long. Also the servers are rude. read more

I'm not sure why I keep going to Steak n Shake in general. The wait times for just a single shake are just ridiculous. The customer service at the front counters is seriously lacking. While a manager counted a drawer, the line of people waiting to pay or waiting to order grew to 10 long. Possibly understaffed? Once my order was taken, there was no apology for the wait, so I'm not sure if they are oblivious to the problem, or just don't care. My shake took about 10 minutes to prepare. Upon delivery the cup was covered in ice cream. He seemed annoyed I asked for a napkin... I want to say I wont go back to Steak n Shake since the service is terrible, but sometimes you just need a shake in the middle of the afternoon. read more

I don't write reviews often, however, I feel this one is warranted. This is hands down the worst establishment I have ever been to, let alone the worst Steak and Shake. Several times I have been turned away from "not enough staff" "inside closed" etc. despite having a 24 hour sign up in their window. This place has the rudest staff imaginable-called to ask why they weren't open, got snapped at and hung up on, got told by a staff member to please call the hotline and tell how terrible the service was so that maybe things could get better, etc. This place is deplorable and I certainly hope they get shut down. It's not like anyone can get service anyway. read more

Chili Deluxe, and a SNS Patty Melt. My arteries are probably a little harder because of these. But ERMAGERD! So yummy. They have an assortment of delicious hand dipped milkshakes. The classic chocolate is my favorite should I decide to partake. This is pretty short, I don't know if it even qualifies as a review. But if you've never been, go to a Steak N' Shake soon. It tastes like happy. read more

My wife is a fan of Steak n Shake food. I stopped here to pick up dinner Sunday evening and got the lowest possible service. I sat at the counter to place my carry out order. The grill man gave me a glance I smiled at him. I was the only person at the counter and there were four tables occupied in the dining area. After not getting greeted for a couple of minutes I looked at my watch. The grill man left his place and I assumed he was going to get a server. I was fooled. No one came. Then a line cook moved my direction but she ignored me and got something from under the counter. I was getting pretty annoyed and noted that a full ten minutes had passed. I took my invisible self down the street to Arby's and had decent food with good service there. Good bye Steak n Shake. read more

Was awful just waited in line ten minutes for no cars to move only three cars in line waiting at order screen. Then decided i would just go inside and doors locked at 930 when the say open till ten. Last time i will ever go to this location. TERRIBLE SERVICE. read more

Steak ’n Shake - Fast Food Near Me - St. Louis, Missouri

So still didn't get my food after waiting over 40 minutes at the drive through just to be told that they have a lot of orders

UHM why don't we have this on the west coast? Man, those patty melts and frisco melts are good. Plus the shakes taste super fresh and not at all syrup-y and artificial! Oh well. We get In-n-Out, you get Steak n Shake I guess! (I win.) read more

pulled up to order and the employee says "we are only taking online orders" meanwhile the parking lot is completely empty, the drive thru is empty, and the doors to go in are locked. didnt get food because that is absurd. 0 customer service skills read more

Steak n Shake is generally very delicious and if you want at late night snack or some greasy, inexpensive food, definitely come here. This particular Steak n Shake is fairly new, so their decor is not as dirty as some of their older restaurants. So a big plus there. Had a good experience as well with the waitress - she was friendly enough, and even re-filled water. I always come to Steak n Shake whenever I visit St. Louis - it's so nostalgic, and they haven't let me down. read more

It's Steak 'n' Shake. If you haven't tried their food, then let me halps you from that rock you's living under. So I'm not gonna review the food like I would every other restaurant. I had to wait a little longer ("Just pull over to that big shake sign and it will be out nice and fresh for you in about four and a half minutes!") but I didn't even care that it was actually more than four and a half minutes because it was certainly fresh, and delicious. And the kid at the window was super bubbly. I like bubbly at 3 in the morning. It just makes me enjoy life. It's like, why NOT be friendly and corny just because it's at an incredibly strange and somewhat dangerous hour here at Kingshighway and Chippewa? Life's too short to be crabby! I don't even really like Steak 'n' Shake....I only went here because McDonalds pissed me off a lotta bit....but I'll probably be back when I need my occasional dose of night shifter weight gain. read more

I haven't even gotten my food yet and I want to leave. But I'm stuck in the drive thru. Until you start paying a living wage I wont expect better service. Pay enough to afford great employees. read more

I grew up in St Louis and love Steak'n'Shake. It's a shame all the people who love it as well don't review this place to give it the rating it deserves. On my latest trip to St Louis, we got the Prince Royale Steakburger and it was excellent. Their shakes are amazing as well. However, they will give you a mix unless you request and a pay a little more for real ice cream. Their fries are probably my least favorite due to the fact that they get cold fast. So eat them quick, and you'll be able to appreciate their uniqueness. read more

Just waited 45 minutes for my food; workers could not have cared less and were very unapologetic. Also asked for extra Buffalo sauce and didn't get it--when I went inside to ask for it I was asked for my ticket number as if I was just strolling in there to randomly cop some Buffalo sauce. I told her I just waited 45 minutes in line and I just want the sauce I asked for..I was not rude about it. She said nothing to me and yelled at someone to bring it up and I waited another four or five minutes because when it was brought up and set on the counter (near the kitchen) she deliberately chose not to bring it to me right away and let me stand there and stare at it while she moved .0000 miles an hour filling up a soda. Finally handed it to me, not a word. Also, as I stood there I noticed how all the workers were just moseying around at their own pace; hence the 45 minute wait. Don't go here unless you want to starve in line and leave furious. I managed a fast food place and it's just unbelievable to me how horrible customer service is here. read more

I used the app to order ahead. The employees were friendly and the order was completely correct. The burgers were well constructed, which I know isn't always the case at some restaurants. The burgers were great Steak n Shake burgers and the cheese fries were tasty! I've had some negative experiences with some Steak n Shakes in the city, so I'm happy to have found a good one nearby! read more

Excellent customer service! Food is served fresh and my large order was correct. I was updated item on how long it would take.

Waited in line in the drive thru for 20 min after ordering. They were having people pull up a little so I got my food but still had to wait 20 more minutes to get out of the lane. read more

I live 1 block from this location and so while its convenient, Ive decided to drive to another location from now on. I was just there (for the last time) 2 days ago and my husband and I waited for 5 minutes to be seated and NOT ONCE did anyone say "Ill be right with you"...and the manager looked at us several times.....said nothing. Finally we got seated.....we waited for 6 minutes with a waitress walking around and NOT once did she say anything to us. We didnt even have menus after 6 minutes at our table. No one there cares at all. We got up and left. read more