This location took my order and my money and after half an hour waiting I never received my food. I asked for a refund, received a receipt for the refund and then the refund never hit my bank account. So I have reached out to Steak and Shake corporate twice and still havnt received a response. They flat out stole from me and doesn't seem to care. Visit at your own risk! I have posted the 2 receipts. If you want bad service and want to get ripped off by all means visit steak and steal! read more

Steak ’n Shake - My receipt from the purchase - Fast Food Near Me - Powell, Ohio

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Had to wait a while in the drive-thru lane. I think they were short staffed. Either way, the employee was friendly and got my order together pretty quickly. I love their burgers and fries, especially with the side of cheese sauce for dipping. The grease from the burger stained my car and purse, so undecided if this is a good or bad thing. It was delicious. read more

Steak ’n Shake - Drive thru - Fast Food Near Me - Powell, Ohio

Went through the drive through 40 minutes before closing. Waited for 5 minutes and no one said anything. Went around to the window and there were two workers inside. Parked and tried going inside and the door was locked. They ignored me in the drive thru and closed 40 minutes early. This is ridiculous. read more

Literally was the only person there, took 25 minutes, and ordered a garlic steak burger and got something completely different it was gross and I didn't eat it and then they wouldn't answer the phone read more

The location in my area is quite run down, I'm surprised they even revived it after the closings during the first year of the pandemic. Now that it's open they developed a plan that works for this season of distress. The drive through was closed so you had to go inside to order. Clean and quiet, near the counter were a few new, large screen, kiosks with LED screens with clear product identification that operate like any iPad. With only 2 people in the dining area and a woman in front of us waiting on her order, we made our way to a kiosk to order. 3 shakes and 2 double steakburgers. We were only seated for a very short time before our number was called. Maybe 3 minutes!?! I'd say this location has stellar service and tasty products. Though I didn't order anything myself it smelled awfully good and one of my grandkids kept repeating herself as to how delicious it was. The other 2 were awfully quiet while munching feverishly on their selections. Next time, we'll come during Happy Hour where the shakes are half price! read more

This Stake'n Shake is one of the best around. The service is unmatched and always friendly and fast. The restaurant is kept very clean and orderly. I haven't had any problems here like many other fast food restaurants read more

The service here is for ribbon. The drive-through don't work and the workers are very lazy and not letting the customers know when items are being made. You're waiting over 30 minutes to get a burger fry and a shake that is ridiculous and this is supposed to be a area read more

They're open . Check them out! Say hi to the manager. He's very friendly and a veteran. Great food. Great value. Great service. Easy ordering. Clean. They have the best burgers and fries. The shakes are amazing. read more

we showed up at 7:40 and they say they're open until 10. Waited 5 minutes and no one took our order drove to see if someone was they someone was in the window drove back waited 5 minutes and still didn't answer left and saw him walk out and leave read more

Every table was dirty. Counter top was dirty. Patty melt was cold, soft and soggy. The manager was full of excuses. Please don't waste your time and money here. read more

Awful, disgusting, and slow. I'm really surprised this place hasn't been closed by the health inspectors. I would have felt better about eating out of a dumpster than ever coming back to this mess. read more

Steak 'n Shake has had a bad reputation lately with cleanliness and operational standards however my wife and I decided to give them a shot up in Lewis Center after restructuring of new management or year ago. Today we went and had lunch it was extremely busy with only one manager working and one waitress working however both these two were able to knock out everybody's orders quickly and effectively the restaurant is extremely clean the food is fantastic like it was back in the day it looks like I'll be eating at steak 'n Shake more often nowadays read more

Steak ’n Shake - This is the manager that took care of almost everybody - Fast Food Near Me - Powell, Ohio

Food takes forever every time I go here. Will sit in park in the drive through for 10 minutes consistently

Last time I was here was before COVID I always loved coming here one time I went here on my birthday and I went earlier today to get a milkshake and nobody was in there so I went on google maps and it said it was Temporary Closed so I guess it's not gonna be open anymore I always loved coming here RIP this location of Steak n Shake read more

Second time I've come here and they're closed for maintenance. Lost my business for good. Supposed to be 24hrs and they're closed way too often. read more

Steak ’n Shake - Second time closed for maintenance - Fast Food Near Me - Powell, Ohio

Yeah, I still go to this neighborhood SnS from time to time but after few outright bad and mediocre meals the only thing that gets me in the doors now is the steady flow of coupons mailed out almost weekly. Still this location puts out some really tasty burger combinations and is still the star of this chain. I stopped by the other evening and tried one their seasonal Octoberfest cheeseburgers; a double steakburger, Swiss cheese, shaved ham and mustard onions on a pretzel style bun. One big messy good burger paired up with a order of their shoestring fries. Although my meal was delivered quickly overall service was lacking from the time I entered and waited to be seated which quickly became obvious to me that it was server shift change time. Once my server returned from her break the rest of the meal went smoothly but I never saw the manager set one step out of the kitchen during my visit. While SnS is still one of my favourite fast food burger choices the service and food quality of this location has gone down from my earlier review. Coupon saver tip: One of the best coupons in their almost weekly offerings is for a free regular drink with a meal, savings of $1.79 over the rest of the coupons that give you anywhere from 50 cents to a $1 off different menu items. read more

I eat here often. On Friday nights it is loud because of high school students. Rather slow to get a table but very fast to get food. Kind of smelled like a toilet today. Very nice staff. read more

Imagine this. Driving from toledo back to Columbus. i want a milkshake so bad. just had so many car troubles. ac,,,, didn't work. and finally i think i catch a break when i see steak and shake. oh man, was i so excited!! i pull up to the drive through. mind you- it was 6pm on a saturday. looking at all the yummy milkshakes. nobody ever asks to take my order. oh well, maybe the drive through is closed. i pull around front. not a single soul in that building. ruined my day, nay my weekend. so disappointed. do not recommend even if they are open, just because of what they put me through. read more

Best service ever. We love coming to steak and shake for a quick meal! Management is great too!

Do not waste your time at this location. For an establishment that advertises being open 24/7, this place is seemingly closed more often than not. I work night shift so, I've attempted to order food at the drive-through a number of times in the middle of the night or early morning.. and a number of times, no one answers at the drive-through intercom.. lights on but, shop closed. DO NOT WASTE YOUR TIME HERE. read more

Usually quite good. The variety of shakes is very nice and the burgers/fries are usually always good. The killer is the service. Either it's fine or just plain terrible. Going to the place late at night is a death sentence, you're never going to get your food and if you do it'll be screwed up in some way. read more

I love Steak 'n Shake more than I should. We love it because we can get two good size meals for $8. Not bad at all! Favorites are the garlic burger and the classic double. Word of advice though - do drive thru unless you want it to take about an hour to get your food inside. For some reason they can't get it together in there but drive thru is really speedy. read more

I came to to get a sandwich about 2:40 am and grab burger and as I pull in I see 4 kids intoxicated in the parking lot sitting by the front door with the manager,as I drive past I hear him say someone is going to see me hanging out with the drunk people on front of store.Any other time I wouldn't post a negative review about a person in general but when I receive my sandwich it was sloppy as I ever seen a sandwich from steak and shake.I asked the guy for salt and pepper and he was in so big of a rush to entertain his drunken friends in the lobby area now that he gave me salt and ketchup and walked away while I was still talking.Very bad experience read more

Okay...so from what I see on Yelp, Steak 'n Shake can be iffy in some areas. Not sure why, but apparently there are issues. However, last night.....or early this morning 1:30 AM, we stopped at this location. We were seating rather quickly and had a great server. I believe her name was Mahkayla (not positive on spelling, but it was a unique spelling of that name). She was awesome. Everything was at our table quickly, we were checked on regularly, and the food was great and cooked perfectly. Yeah..it's a chain, but obviously someone takes pride in their work at this location and I want to send a thanks and a 5 star review to this location and our server, Mahkayla (sp). Great job crew! read more

Once again do not believe their posted hours. Drove there this morning about 7am and it was closed so I went across thre street to get breakfast. Ask I came back through about 7:30 it was still closed. This location needs someone who cares and knows how to run a business. read more

Have a mushroom onion burger.It tastes awesome. Bread is very fresh.lots of mushroom.very delicious. Recommend people to eat here instead of to go.Last week had a to go order.Quality was not good.but this time,when dine in, they made the burger like a high end restaurant .like it..hope their quality stay good as always.Basically they can do it. read more

Food was messy and inedible...Now I know why there are never cars in the parking lot...Avoid...

Submitted order online, drove to the store and it is closed for the night. Store is randomly closed during postef business hours. Tried calling the store whike they were closed, someone picked up the phone and hung up. Called the next day to get a refund for what I was charged, was told I would have to come into the store to fix the situation, the person I spoke with was of no assistance and did not apologize. It was not until I asked for the corporate number that the person put the manager on the phone. Manager offered to contact corporate and call back. Generally poor service at this location when dinning inside. I do not purchase soda's when dinning in as no one ever offers refills. Servers take your order, drop off food and drink, then disappear. read more

We walked in today for breakfast and floor was greasy and smelled bad of burnt grease. In that short short time of walking in we walk right out and we had the greasy smell on our clothes. read more

Claire was not attentive . She seemed very upset when we asked her for a new drink because ours didn't taste right . the food was good but the service was crap . read more

How can you beat a $4.00 meal, I ordered the double with cheese and fries. The fries are always hot, very good and the burger was very good. A good lunch place and after 2:00 pm all milk shakes are 1/2 price. Service is excellent. read more

Walked in at 11:15am and set at counter for lunch since I was by myself. Manager was standing at cash register and never greeted me. A couple of servers walked up to speak with him but ignored me. After 10 minutes of being ignored I left while manager was still standing behind counter less than 10 feet away and still never spoke to me. I would not give them 1 star but Yelp would not let me continue without 1 star read more

Apparently all but one "production" person called off today, so after a 30 minute wait and a drink refill, NO ONE had even mentioned about the backup in the kitchen, nor offered anything for the wait. Went to pay for our drinks and leave, and was told about the kitchen situation. I understand being understaffed, but please learn to communicate... My 1st visit to this restaurant, and I will never be back... apparently the other Yelp reviews for this particular one are more than accurate in regards to service. Beyond disappointed and frustrated! read more

This Steak 'n Shake infuriates me, I go into work between 5-6am and there are only two choices of fast food open at that hour in the area. I never stop for breakfast if I work at 5am however when I go in at 6 I will stop. This morning I go to the drive thru at 5:20 and tried to order French toast sticks and I was told breakfast starts at 6, so I asked " there's no way you can make them?" He says "no, its company policy". I said that's "bullshit". I've been served breakfast prior to 6am at that location in the past, I had to wait a few extra mins for it however that was okay. I totally understand only serving non-breakfast during the day or middle of the night bar let out hours but come on, 5:00am is breakfast. read more

The staff here is great! I generally come on Sundays after church with a big group and we are always taken great care of. The orders are out in a good amount of time and correct, and we can pay the bill at the front individually by seats. It's great that we don't have to worry about dividing up checks and potentially fixing things that were wrong. Nope, we just go up to the front cashier, say I'm paying for seats 2 and 3 and done! Last time I was there I got the Oktoberfest burger. Mmmm mmm! Definitely worth it. read more

Stopped in for lunch because the adjacent panera was packed to the gills. I'm glad I did! The service here was fast and friendly, the food was also fast, cheap and filling. Would not hesitate to get lunch here again. read more

As much as I love them, they all need to have a better drive thru situation. I should spend 1/2 my lunch waiting...

Steak 'n Shake is a wonderful casual restaurant that has been the home of many meet-ups with my friends. Their menu has variety, but not so much that their lineup seems convoluted. The things that they prioritize are great. Although it may not look as good as it does in promotional footage/images, the final product, whether it be a burger, chicken fingers, a salad, or any other meal on their menu always comes out presentable and delectable. Their burgers have this unique taste that sets them apart from the rest, and I absolutely adore it. Steak n' Shake is also an absolute monster when it comes to their milkshakes. They are so wonderful, and are absolutely massive. I've yet to try out their breakfast menu, but I'm sure it's also good. Steak 'n Shake is a great restaurant that I highly recommend going to if you're looking for a slight step up from usual fast food. read more

There was two employees fighting evening bringing in a third employee in for thirty minutes while I was there. This resulted in slow service which annoyed as I had to go to avengers end game. Iron man dies as told by my family because I was late and they had to fill me in read more

Worst service ever you're not busy, you should be glad you have business and you're rude. I asked for no jalapeños don't roll you're eyes. Even the manager had no personality reallllly? read more