I have stopped at Steak and Shake during my weekly travels in the US for years. One time we were traveling from Kansas to Tennessee. We stopped 3 times in the 12 hours if traveling. we both really liked the peppers bottles on the table. We ate some at each location. I would advise you not to be as careless as we were about the volume of peppers we ate. We both ended up unable to leave the immediate area in our hotel rooms and around the hotel. A little embarrassing but we could not make it back from the trip for an extra day. I still like Stake and Shake but am a little bit wiser about when and number of peppers read more

We just left Steak & Shake. So very disappointed. We eat out a lot. We will not be returning. No customer service! Kiosks only. One not working. The choices were confusing. Meal Deals said 4 available... Screen showed 1. We asked for help. We were told they didn't deal with customers... use the kiosk. If you had cash they would help you ... BUT they didn't WANT CASH! Finally we said if we don't get some assistance we are going to eat at some place else. The response was "OK"from the guy on his phone. We left. By the way... Freddie's was excellent. .02 miles away. Excellent food and customer service. read more

Steak ’n Shake - Steak and Shake - Burgers Near Me - Kansas City, Missouri

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I've been a regular customer at Steak 'n Shake for years and usually let it slide when things aren't perfect, like cold fries or dirty restaurant tables--but this time was unacceptable. I found a large mold spot on my burger. Food safety should be a top priority, and mold is something that shouldn't make it out of the kitchen, let alone to a customer's plate. It makes me question how closely the food is being checked before it's served. I'm really disappointed because I've always loved this place, but this has left me hesitant to return. Please take this as an opportunity to improve your quality control--I hope no one else has to deal with this. read more

Steak ’n Shake - Moldy Double Steakburger Double Cheese Combo - Burgers Near Me - Kansas City, Missouri

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I went to Steak 'n Shake and was greeted the old-fashioned way: by a row of screens and zero humans. I placed my order on a kiosk, paid on a kiosk, and was then politely asked if I wanted to leave a tip for the privilege of doing all of that myself. My food was "ready" when my name was called, so I walked over like I had just successfully completed a quest. From there, I filled my own drink, carried my own tray, and then--my favorite part--cleaned my own table so I had somewhere to sit down and eat the meal I just worked a full shift to earn. Not a single human interaction the entire time. No greeting, no thank you, no "how's your day." Just me, some screens, and a deep sense that I accidentally got hired somewhere without benefits. Food was fine. Experience was basically self-checkout with fries and emotional confusion. The part that sticks with me, though, is that it's kind of sad. If this is the future, we're slowly replacing even the smallest human interactions with touchscreens. A simple "hello" from a cashier may not seem like much, but it's part of what makes us human. I laughed about the experience, but I also walked away thinking that if we're not careful, this lonely little burger transaction might be a preview of what's coming. read more

Seems like most steak n shakes have closed or really gone down. Not this one. Very clean everywhere. Service and management were very accommodating. My double cheeseburger and fries were excellent my cup of chili Good, but mostly beans. read more

I always love pulling into the drive thru for a happy hour shake. Their chocolate chip cookie dough shake is still the best I've had, and they usually have thick, homemade whipped cream on top. USUALLY. We went there for a burger last night and I was shocked that their single patty cheeseburger meal is so much more affordable than other chains. Their shoe string fries are always delicious. It's about 50/50 on if you'll get a staffer in a good mood at this location. But it definitely doesn't affect my interest in the food. read more

I will start by saying that I like Steak 'N Shake food. But I will also say that service over the years has been mixed at best. I was very surprised to find they no longer use servers and that you place your order at a kiosk. For a Friday night, the place was only about a third full. Many of the tables were in need of wiping. I placed my order and sat down to wait. The shake was ready before the food, but when I picked it up it was not the flavor that I ordered. The kitchen staff quickly fixed the error and the shake was still ready for the food. The food is the important piece, and I have to say that despite the slow start, the food delivered. The fries were warm and crunchy, and the burger was hot and fresh. So while the overall experience was average, I'll give an extra star for nailing the food. Without the servers, the place feels very dated. A sign on the door suggested renovations are imminent, and a fresh image might be just the thing that is needed.i can't say that everyone's experience will be like mine today, but with my history of hits and misses today, I'd call today a hit. read more

Found hair in our food and wasn't offered any type of compensation and they forgot my milkshake

This place has really went downhill since they no longer use waiters. The burgers are in pieces, the hotdog was burnt and dried out. read more

Steak ’n Shake - This poor hot dog, a 5 year old wouldn't even eat it. :( - Burgers Near Me - Kansas City, Missouri

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We don't have Steak & Shake in our area so we stop in when we can. The Frisco Melt, Grilled Cheese, fries, onion rings, and milk shakes were great. The service was nice and fast although they don't take your order at the table anymore. We enjoyed our dinner! read more

I wanted to get on here and leave a review as I have not had the same experience as what i have seen reported on here. I have been to this location twice within the last 3 months. It is a little bit of a drive for me but unfortunately we don't have many around the Lee's Summit area anymore so this is the closest. Each time we have been here we have had top notch, as far as what you should expect from a fast food burger place, and incredibly fresh food. Walk in, order from the kiosk, and your food comes out in a reasonable amount of time. Me and my two friends have never had any complaints at this location and in fact look forward to being able to plan another trip. read more

New to the area we were cautioned by friends and family to avoid Steak 'n Shake so of course we had to try it out. We actually thought the food was respectable. Not the best ever but we've had worse. What was bad was the service. We were given the wrong order and had to go through the drive thru three times to get what we ordered. I'm not sure what the problem was but I can say the young woman that was working the window made no effort to be personable and seemed somewhat numb to her surroundings. On the plus side, the food is priced right. Unfortunately they don't take Apple Pay. That said, I can't recommend Steak 'n Shake unless you really need to eat and there are no viable options. So do listen to your family and friends. And me. You can do much better when it comes to burgers and fries. read more

We have literally been waiting for 12 minutes on one large onion ring in the drive thru. Two cars behind us that ordered in the drive thru already left. Only reason we haven't left yet is because we paid right when we pulled up to the window. What ridiculous service. I should've looked to see they only had 2 stars before we showed up. 2 stars for this place makes sense though! Please don't wast your time... skip this place. read more

Steak ’n Shake - Burgers Near Me - Kansas City, Missouri

The garlic burger is amazing! This was my first time at S&S but it won't be my last. Service was courteous and fast.

I love SNS, but this one I just have a hard time with. You order at the machine by the door, seat yourself, and then go get your own food off the line when they call your number. This is no longer a restaurant. It is a cafeteria. If it were not the only one left in the area, I would not eat here. The food is still good, I guess I just have to get used to "self-service." read more

I ate a late lunch (2pm) and a lot of people were here eating. The decor reminded me of Johnny Rockets. I sat down and looked at the menu. There were a wide variety of food from hot dogs to steakburgers to chili to ice cream. I ordered the Spicy Chipotle Steakburger ($4.99) and a coke for a total of $7.58. The other burgers on the menu sounded good so I'll definitely coming back. It took awhile for my food to come out but it finally came to my table. I took pictures and apparently nobody has seen people here take pictures of their food. The reason why I wrote that was because I heard somebody say, "Wow he's taking a picture of his food!" Well, prepare yourselves because I'll be taking pictures of my food every chance I can get when I'm living here. lol The Spicy Chipotle Steakburger should be named "Chipotle Steakburger" because it wasn't spicy one bit. It was pretty good and I ate it pretty quick. The fries were tiny and I meant that literally. I'm not used to fries that tiny but it was still good. I'll be back to try other steakburgers! read more

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Filthy!! Everywhere I looked, there was filth. They were not busy at all, and every table needed to be wiped down. The floor had a dark film on it as if it hadn't been mopped in weeks. When you looked up at the ceiling, you could see that even the ceiling panels were nasty. My food was actually not horrible, just cold. My husband and another friend in our group had stale, dry buns. You couldn't pay me to ever eat here again! read more

This place has really gone down hill. We showed up about 9:15pm to dine in the lobby for a shake. Turns out the employees and manager here don't want people inside at all... The doors were locked 45 minutes before closing! I understand locking the doors a little before closing. But there was more than enough time to serve us a shake. There were several other groups inside dining as well. If you want better service, better burgers, better fries, better desserts, and for about the same price, go across the street to Freddy's. Don't waste your time here, because they apparently don't want your business. read more

Steak ’n Shake - Operating Hours - Burgers Near Me - Kansas City, Missouri

We have eaten here several times over the years and the service is always good even in the times of COVID. The food is good and inexpensive. We have relatives near here, so I'm sure that we will be back. read more

Everything was great. If you haven't been in awhile it's time to go back. It says I have to leave eighty five words so here you go

The drive-through took forever. Waited at the speaker for five minutes, no one answered. When we finally got our order taken, I had ordered a single cheeseburger with everything on it. And this is what I got, a plain hamburger. Very disappointing! read more

Steak ’n Shake - A hamburger and bun - Burgers Near Me - Kansas City, Missouri

Couldn't understand from the speaker, and the food didn't taste right and made me sick.

This place honestly deserves no stars. I was on the phone with my boyfriend as he was in line here. It took him 30 minutes to the window after ordering and that is after two cars in front of him left after 25 minutes of waiting. When he got to the window, this female at the window showed no remorse, no apology, no free items or a free meal. & in the past he had to pick up a delivery order after waiting for two hours. The food was cold as if it were sitting out for twenty minutes. Despicable! How is this place still in business then all the reviews are like this? Who runs this location and why do you an and your employees act this way? read more

Waited 25 minutes after ordering, saw our food sitting under the heat lamps for over 10 minutes. Employees walked by and looked at the food sitting there and kept walking. We left. Never going back. read more

If I could rate this negativity i would the food tasted awkward, the service was bad, made me and my entire family sick, bad interior design dead flys on the wall, ripped parts of the wall, my recess peanut putter shake tasted like garbage. Overall unless you want to throw up don't come here. read more

Don't. Just don't. Awful. Ordered a cheeseburger and fries. How can they screw that up? The bun might have been OK when it was fresh but that was long ago. The meat had no sear because it wasn't ever near a grill. Ever. Don't look up - the dank, damaged ceiling tiles look like they could fail at any moment. Awful. read more

First time experience here and I can say it was very satisfying. The wait staff was very nice and personable. Sat down, ordered and got our food within 10 minutes! The food itself was good. I'd say it wasn't anything to write home about but hey for a 4$ burger it was great. The shakes were flavorful and thick. Overall my experience here was good. The fries could've been better. That's the only complaint. read more

Steak ’n Shake - Wisconsin butter steak burger with a strawberry banana shake - Burgers Near Me - Kansas City, Missouri

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I came through the drive after a long 12 hour shift in my own kitchen. I ordered a plain cheeseburger, but got a steak burger. I got home already but came back, and they fixed my food so fast! Thank you so much, to the kind and hardworking employees. I was already having a rough day, and accidents happen, it's how you make up for them that matter amazing service and amazing food!! read more

Would give 0 if could but can't so I am stuck with this outrageously high review. Hair all up in my grill and burger. Offered me another burger with extra hair that time. Dining waiting time of a hospital er check in. Fries got absolutely no seasoning. Smells like booty cheese and got bugs in the bathroom. read more

This location is a total eyesore! The food is good and the people are friendly but the exterior is terrible. The sign is all but burnt out, only the letters "Sha" are lit up, the neon is only on in places, and the awnings are falling in on themselves. It's in a nice area, but it looks trashy and rundown. With the outside falling apart it makes me wonder if the kitchen is neglected also. I guess the corporate offices don't care if their franchise locations adhere to any appearance standard. read more

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I first visited this store when it was first built back in 1998, at that time it was out in the middle of no where. Now it's so busy that they are re-surfacing the service road that leads to the shops that have built up behind it. After eating a competitor's chicken fingers for dinner tonight, I have decided that I actually like the chicken fingers at Steak N Shake better than their chicken only competitor on the other side of the interstate. And Steak N Shake has a better honey mustard sauce. Their drive thru is efficient and food is reliable. Like most chains you know what your are getting. Like Steak N Shake better than most of its competitors and you get what you pay for. They often have discount coupons in the paper, which make them even more competitive price wise. I was craving chicken fingers tonight and make the wrong choice....should have picked Steak N Shake. read more

I don't expect much from this level restaurant, but it still managed to disappoint. Chili was over cooked and had chunks of hard beans. Milkshakes were soupy. Ladies bathroom was disgusting. On a positive note our server was lovely and the service was prompt. read more

You might consider eating here...DON'T. Trust me, you don't have this much time on your hands. Impressively bad service. Dirty, disorganized and no one seems to care. Best to just stay away. It is deserving of no stars. read more

Steak ’n Shake - Burgers Near Me - Kansas City, Missouri

Haven't been here in years and was warned that it went down hill. I decided to make that decision myself so I went through the drive thru and ordered a Frisco burger meal. WTH happened!? It was greasy and disgusting that I couldn't finish it. My stomach is still not happy. Oh and the parking lot and surrounding grass and bushes are LITTERED WITH TRASH!!! For goodness sakes send an employee out daily to clean up your property. Shameful. So yup never going back read more

Absolutely terrible service. Could barely understand through the drive-thru speaker, waited FOREVER, and when the food was finally done, 3 out of the 4 orders were completely wrong. Went inside so they could fix it and messed it up AGAIN, while the teenage girl was laughing at us when asking to fix the order. Who let these people work there?!? Insane read more

We ate here April 9, 2018. Friend was given glass of moldy tea, which ended up making her sick enough she was vomiting, and was feeling bad rest of day. Waitress said they had been getting complaints for 6 days, I complained to corporate, and made health department complaint as well the next day. Got a call from a higher up, who assured me that this was not the normal way this place was run, and that she would give me 2 meals, and that my name would be in a file and just tell them when we got there. I questioned why not voucher sent through mail, and she said they didn't do that. We didn't go back until 6/4/18, told the waitress about being in file to receive 2 meals. She said she would go check on that. Didn't ask name, so not sure how she was going to do anything. A waiter came by and asked what we wanted to drink, told him about the waitress was looking up our free meals, due to bad experience. He said he would go check on that and left without asking name either. I asked him how he would find it if he didn't know my name? Told him my name and then here comes Zachary to treat us like bums, saying there wasn't any complaints since January of 2018, that there had been manager turnover, he was very loud and it was embarrassing to both of us to be done this way. I asked for corporate # and was told "on receipt" and I told Zachary that I did not have a receipt, so he tore off the bottom of paper, and gave it to me. I called from the parking lot, and they found my complaint from April, and said someone dropped the ball. I called again today, and have left reviews and emailed the company, and have heard nothing. I suspect the problem lies in the CEO, who is a 37 year old Iranian, that also has control of Cracker Barrel from what I read, and that is also a place that has gone downhill, also has power over Western Sizzlin' too. Moldy tea, place was dirty and to get treated like the two of us did, shows no one cares anymore. read more

Bland/small fries and burger! Shake was more like watered down ice cream!! Place was over all dirty and the bathroom made me lose my appetite, absolutely disgusting! The only good thing was that the waitress I had was patient and nice. read more

I have, on two separate occasions, had 30 minute waits in the drive through here during hours that they were not busy. I really wish they would put a sign up saying they are understaffed or that they would just shut the restaurant down for the night rather than me unknowingly waste my time in this horrible line. Doing this to customers is incredibly rude and disrespectful. It is amongst the worst service I have ever received. read more

I stopped in for lunch today and was terribly disappointed. The chili was good. The patty melt was terrible to say the least. The bread was not grilled and the grease from the burger had soaked through the bread and made it look totally unappealing. The onion rings were just under luke warm. VERY DISAPPOINTING. The staff was cutting up and complaining about the management of the company, cursing and acting VERY unprofessional. I doubt if I will return. read more

We had a Bacon N Cheese Double Steakburger. The bun was soggy, not grilled and was drinched in mustard. We also had a Royale Steakburger and a chocolate shake. Bun was soggy and not grilled. For a place that was voted for best shakes, it was just ordinary nothing special. The fries were just ok, nothing special. Do not bother going to this place. Try something else. read more