Terrible service and rude staff at this location. They are SUPER slow as well. Go to another location.

Horrible. Terrible service. Waited 30 min for two milkshakes and never got them. Took a very long time to get our money back as well and the manager was very rude about it. No apology, no attempt to correct the problem. Will never go back to this Steak 'n Shake. read more

Food was great. Great service they brought the food to the table! It is so Ambiance. I love Steak 'n Shake. I love Steak 'n Shake because I'm Steak 'n Shake. I love Steak 'n Shake Steak 'n Shake on 2250 Mount Zion Rd. is the best Steak 'n Shake. read more

Steak n' Shake is in my blood. Having many family members in Decatur, we spent countless summers there, visiting from Southern California. Steak n' Shake was a must for every trip. We made our last visit this past January when we were in town, visiting my aunt. Shiny and clean, friendly and welcoming - just as I always remembered it. Brought back so many memories. I must say coming in contact with David Whitten, General Manager, was sure a treat. David was so attentive to every little thing happening in the restaurant. He did not miss greeting one person who walked in or thanking one person who walked out the door. David was so funny, joking with us while we waited for our to-go order, and never tired of hearing the stories my sister and I shared with him of our memories of Steak n' Shake visits with our family. What an asset you have with David on your team. Please thank him for us! read more

Steak ’n Shake - a knife in the pocket of a man's shirt - Burgers Near Me - Decatur, Illinois

See all

The service is trash I went through the drive through they didn't get anything right I ordered 3 meals they didn't give me on and half of the other 2 and I had to pay for it all never go in the drive through the order is wrong and you don't get your money back read more

Breakfast. Staying at a Hotel. BEST HASH BROWNS ever. We didn't realize Steak N Shake had such good and reasonable breakfast menu and unlimited coffee. read more

Steak ’n Shake - Burgers Near Me - Decatur, Illinois

No. I am not taking Covid into consideration in writing a review. They know how to cook food. If they don't then they need to close their doors. I have love steak 'n Shake since before I can barely remember. Tonight was a disappointment once again. So, I am done. I will never here again. And, I will never recommend it to anyone else. read more

Yes, been a while back, a year or so. After my last experience there, I swore I would never go back, even tho I have patronized them for probably 60 years and thought they were the best. The new way to do business where you order on a screen and mostly self service after that, is not for me, and apparently after seeing their lot lately, is not for a lot of people. The way to do business is not to cut out all your help. If they ever go back to the old way of doing business I will return because the food has satisfied me for 60 years read more

I have been to many steak and shakes in my time but this one takes the cake. I ordered a plain double steak burger with cheese fries. I got a soggy single steak burger with everything and some chewy cold fries. Why steak'n shake ! I have 30 min to go on lunch to get this food. If I wanted to get this kind of food I would go to McDonald's across the road and pay half the price! I will post pictures so everyone cans see what I'm talking about. read more

Steak ’n Shake - This is the horrible monster I got. This was supposed to be a double steak burger plain. - Burgers Near Me - Decatur, Illinois

Myself and a couple friends went to the Mt Zion Steak&Shake tonight 10-23-2015 @ around 5pm. There was quite a dinner rush going on, but we were seated promptly with little to no wait. Our server was quick taking our drink orders and generally pleasant when handling our somewhat complicated orders. The entire reason we went to SnS was to get 7x7's - 7 burger patties, with 7 slices of cheese. If you havent had one, i highly recommend them. Food arrived promptly and steaming hot. Everyone enjoyed their meal. I cant stress how great the 7x7's are. The cheese is pretty much completely melted in to the meat patties into a gooey mess of goodness. Its like the immaculate conception in cheeseburger form. Also of particular note, the management at this SnS was exceptional. More than once i saw the manager take the time to walk around the restaurant and ask every single table how their meals were, and if there was anything he could do to make their experience any better. So kudos there SnS Management! read more

Ok Steak and Shake. Just like any other Steak and Shake so you know what you are getting.

I got served politely by Charlie. He gave me my food with joy and with a smile on his face. He is also very funny, other than Becky I had a great experience with him as my server. My food got out almost right away! Thank You Charlie read more

I'm only giving this a three star because of the food. The food was good and fresh. The service should have been a 1 Star. Why does the wait staff not understand they earn more money if they just do there job. Take care of the customers. The place was busy and they wanted to stand around and talk. Never could get my bill to even pay. Once she brought the food she was done with us. read more

I have been to this particular Steak and Shake twice and both times I was disgusted. The restaurant is dirty, they don't have any pride in their service or food and they orders are almost always incorrect. The last time we went through the drive through, we got a guacamole burger for my husband. When he opened the burger, we found only a patty with half an old avocado on top. I was so angry I nearly went back to the store to demand a refund. They messed up half of our order and the food was under quality. I have half a mind to contact their superiors and get this store restaffed or closed down. It's not a place you want to go to eat. I am only being honest about my experience. It is completely possible that I hit this store during both worst possible times, but with the state it was in both times, I seriously doubt it. I will not be back. read more

They don't have these things anywhere near Maine or Virginia. Did you know that? I know that, because I moved from central Illinois to both of those places, and missed Steak n Shake for years. Hell, I'm even a vegetarian now. You know the only thing that makes me sad about being a vegetarian? The only thing I miss? Chili macs. As a matter of fact, the last time I was in Illinois, I made myself ill by enjoying a few. (When you skip eating meat long enough, your body doesn't do well dealing with it.) Totally worth it. Back here again, visiting family. Thinking of ruining nearly year long no-meat-streak. Yep. Going to grab some pepto for dessert. read more

This was one of the better steak n shakes I've ever been to! We came right in with 5 people to order take out and they served us right away. The food came out great and swiftly. Everyone had a smile and they were slammed. read more

Steak N Shake likes to present itself as a fine, upscale fast food place, but it's by far my least favorite fast food spot in all of Decatur. Unfortunately, they're usually the only place open once it gets late, so I've had the misfortune of giving them business on numerous occasions strictly because I was starving and there was nowhere else to go. I've gone here at least 15 times in the past three years and I always regret it every time. Not only are their prices more expensive than local competitors, but their burgers are so greasy it makes me sick and the patties smell like wet dog. The place is always packed it seems (presumably because it's the only place open after 11 P.M.) and there's always a long wait. On the plus side, the reason for the wait is because they make their burgers fresh right when you order them. Unfortunately, the burgers aren't nearly good enough to justify said wait. My last order was about two months ago and it was the last straw. I got a chicken melt, a patty melt, and a turkey club. After waiting around 30 minutes in the drive-thru (there was a huge line on this particular night), I was dismayed to see that the chicken in the chicken melt felt like pure rubber - bland, tasteless, inedible garbage that looked more like a dog's chew toy than a piece of meat edible for human consumption. After taking two bites of it, I threw it away and decided to try the patty melt. I took one bite of the patty melt and almost spit it out all over my dashboard. For whatever reason, the bread tasted like toothpaste. I've tried the frisco and chicken melts before and have never had this problem with those sandwiches, so I guess the patty melt has a special kind of disgusting bread. I'm not being hyperbolic here either, it literally tasted like someone had squirted toothpaste into the bread mix, baked the dough, and sliced off a few pieces of toothpaste-flavored bread to make this sandwich with. Lastly, I tried the turkey club. There's no way they can possibly screw this up, right? The picture on their menu showed a nice-looking sandwich with what looked to be fresh, quality sliced turkey meat (the same kind of turkey meat you'd find at a good deli.) Not surprisingly, the actual sandwich was nothing like what was pictured. Instead, I got slabs of cheap, circular, processed turkey meat like what you'd find in an Oscar Meyer package. Actually, that's a huge insult to Oscar Meyer because their turkey meat is far better than this. If you like that sort of meat, that's fine by me, but I don't believe in paying $6 for something that could easily be made at home for 1/6th of the cost. I also don't believe in SNS labeling their meat as "Oven-roasted turkey" when it should really say "processed crap taken straight out of an old Oscar Meyer package." Other than that, the lettuce was weird-tasting and the turkey was so paper thin I could barely taste it. It was basically like eating a lettuce sandwich. I ended up throwing all three sandwiches in the trash. That ordeal pretty much sums up the Steak N Shake experience in a nutshell. Oh, and their breakfast is awful too. The hashbrowns are so greasy, they soak through their wrapping and the bag itself. I felt like I was on the verge of having a heart attack when I ate those. read more

I waited 40 minutes for a check. The server has just looked at us without bringing it. The food was decent though. I would not recommend if you want and in and out bite to eat. read more

Been here often when visiting my aunt. Usually does not disappoint one Ike chili was cold and bean less otherwise acceptable food cheap

A great place to get quick and very reasonably priced place to eat. I wish they had these out where I lived. Their chili is soooo good. A must have when I'm in town. read more

Very clean and the food was fresh and hot.. The produce looks really good and the waitress seated us immediately and got our drinks and order quickly.. Very clean read more

The food at Steak 'n Shake has really, really, went downhill. We have noticed over the last few years that the quantity and quality vs the price of their food has consistently gotten worse, but our granddaughter wanted to eat here on our latest trip to Mount Zion. She wanted to try a taco salad. What a mistake! It was all lettuce and cheese. This is no exaggeration...it had a Tablespoon of meat on it! She just looked at it proclaiming she didn't order just lettuce and cheese. My husband's chicken strip dinner had 3 strips that were more on the nuggets size. My meal was a cheeseburger so it was editable..mainly by my husband. We got about 10 thin French fries each with the meal. To say the least this will not make you feel as if you have had dinner. You will have a snack at around $25.00. Oh and now their $4 menu is very limited. As we saw those meals get served at the next table it was more for a child's serving/portions. And if you are older you will consistently get called "hon" "dear" "sweetie" by a teenager. (Nah, husband says 20ish). read more

Good old fashioned burgers and shakes with fries. It's a known quantity that never changes, sometimes that's a good thing. They also have a nice selection of other menu items if you want a little variety and their breakfast is tasty as well. Service is normally prompt and efficient and prices rival fast food joints. Give me a server and real plates any day over a paper wrapped and plastic tray! Enjoy read more

Going through the drive through mine and my parties order have been incorrect, the fries are luke warm at best, incorrect burger orders. Sitting inside, even without the restaurant being busy, as in my table and possibly 2 others, the service was incredibly slow, we were hardly checked up on. I would recommend going to one of the two other Steak N Shakes in Decatur. read more