I recently stayed at the The Rose Hotel Chicago O'Hare while attending a business meeting, and I…read morewas genuinely impressed from start to finish. Dining: We dined at Thorn Restaurant & Lounge, located in the hotel lobby, and everything was exceptional. The food was absolutely delicious, the service was impeccable, and the cocktail menu did not disappoint. I highly recommend the Not So Old Fashioned -- definitely order it smoked! During our business meeting, we ordered breakfast, and I was blown away by the portion sizes. That breakfast burrito with the oven-roasted potatoes could honestly keep you full all day! Accommodations: The rooms are stunning. The décor throughout the property is modern, stylish, and thoughtfully designed. My bed was incredibly comfortable, and the large shower provided the perfect way to unwind after a long day. I also appreciated the charming old-school Frigidaire in the room -- such a fun touch! Service: From the front desk staff to the restaurant team, everyone was warm, friendly, and accommodating. The hotel even checked in with me via text throughout my stay, and when I requested extra pillows, they arrived promptly. This was my first time staying at this property, but it definitely won't be my last. I'm already looking forward to my next visit! #YelpEliteSquad

I had a terrific one-night stay due to my flight cancellation. The hotel is very well-maintained…read moreand clean. It's very close to the airport. The room service was excellent. They have a pretty good menu. I enjoyed the Faroe Island Salmon, those amazing house-battered wings, and the raspberry cheesecake. I'd definitely stay here again. This was the only hotel that was not booked and where I was able to obtain an immediate reservation overnight.

Uber comfy!!! I will definitely be staying here next time I visit Chicago. I stayed in a King Suite…read morefor my trip, and the location in and of itself is very convenient. An extremely tasty burger place is across the street, and it's close to the fashion outlets. Getting to the Metra was easy as well. We had a lovely time, and the complimentary breakfast was really tasty and I feel like it's very health-conscious, using chicken sausage and making eggs with fresh vegetables and very tasty seasonings. I wish we had time to visit the pool, but from what we saw it was very clean and quiet during the day. My only semi-complaint is that rooms are refreshed every other day, as opposed to every day, but on the days we'd come back to a clean shower and sink back into a made bed was the most welcome and decompressing feeling I've ever had while staying at a hotel.

I booked this hotel for a solo trip in Chicago. It was a great choice--very convenient with a a…read moreshuttle that picks up/drop off at ORD and complimentary breakfast. Front desk staff are nice. The rooms/floors were very quiet. The room was spacious and clean! The complimentary breakfast was very delicious with lots of variety. They also have free water dispenser in the gym. I also had to go to the Rosemont CTA station during my trip, and they accommodated that with the shuttle service! Drivers are very kind and go above and beyond. Safe area and hotel! I would definitely stay here again!

Location is the obvious selling point -- you can't beat being steps from the terminal, and for an…read moreovernight connection or early flight it does the job. Pro tip: skip the front desk and use mobile check-in. The lobby is cramped and almost always chaotic. Room service was a genuine bright spot -- fast delivery and the food actually arrived hot, which is rarer than it should be. The downsides are hard to ignore though. Hallways and furniture are worn, and the whole hotel is so dim it borders on depressing. The low lighting probably isn't accidental -- it does a decent job masking the condition of things -- but it doesn't make for a comfortable stay. Functional for what it is, but in need of a real refresh.

I came in late in the evening and left early in the morning. Location is excellent for a longer…read moretransit passenger like myself. Connected to the terminal 2, I think the walk was about 12 minutes. I didn't eat nor used any of their facilities. They have a gym, good place to stretch your legs after a long flight. Bed was comfortable and decent shower. It was a bit pricy for what it was but I guess I am paying for a prime location for travelers.

The restaurant was awesome. I don't normally review a Hilton Garden Inn. The restaurants are…read morenormally Sysco prefab pretty standard and very consistent, but nothing exciting! However, this Hilton Garden Inn has a real chef on staff. In addition to the standard corporate Sysco offerings, the chef prepares some pretty wonderful dishes. We started with a hummus plate that was nicely done. I continued with the lamb shank, which was great. The chicken schnitzel was quite nice. The streamed broccoli was perfectly steamed. Everything I saw come out of the kitchen was extremely well presented. And, Kyle, our server, was a gem! It is not often that I would say I would choose a Hilton property because of the restaurant. However, if I am back in the O'Hare neighborhood again and need a hotel for a night, I will choose this Hilton Garden Inn!

The hotel was very clean and well maintained. The only issue was the shuttle. The driver said to…read morecall when we got off the train for them to pick us up, and we had to call 3 times to the front desk. At the second call they answered and said they will turn around and be there soon, but we saw the bus drive right past the station. It was also dark. The front staff was nice and accommodating and gave us food vouchers for the issue. The breakfast didn't offer much though.

I had a small issue with my room and Brandon in Maintenance went above and beyond to resolve my…read moreissue with genuine kindness and care! He turned a stressful situation into a positive experience, and I'm truly grateful for his outstanding service. The food is lovely at the restaurant downstairs. And overall I had an amazing experience. I will definitely be back!

Booked prepaid via Hotels.com, but Embassy Suites charged my card an extra amount that was never…read moreagreed, and another incidental charge. The front desk clerk was rude and dismissed my concerns. While the manager on duty (Dan) promised a refund, the charge posted anyway, forcing me to file a bank dispute. ​To make matters worse, I found a previous guest's dirty underwear in my room. After three calls to customer service and a manager chat, Hilton's only remedy was a meager points--nowhere near enough to cover the frustration. ​Good breakfast and evening drinks, but clean rooms and accurate billing are bare minimums. I won't be returning

Conveniently located by O'hare airport with shuttle service. Cozy room! Pretty clean, though the…read morebathroom area could've been a little cleaner in my opinion. The sink area also looked a bit worn down, like they will need to do some maintenance soon to keep the area up to standard. The staff was nice. There's a nice spacious bar and lounge area. I really appreciated having a microwave available. There's also a shopping area to purchase snacks if needed.

I went in a couple days to use the bathroom and charge my phone. So while I was doing that I went…read moreto tour some of the hotel. When I went on the second floor one of the employees approached me and asked me if I needed help & asked if there was a rooftop and he said no. So he told me to go to the first floor and he will follow me. So I told him I didn't feel comfortable for him following me. So I went to to the lobby and I asked for a manager. I told him what happened. Then my things were at the front desk. So the manager was trying to apologize and I told him that didn't work. They knew exactly what they were doing! Also, they called the P.D. which wasn't called for. Now I see why they have poor ratings.

Came here for a business meeting, grabbed the shuttle at ORD and it was right on time…read more The front desk staff was very welcoming and friendly, even gave me an early check-in so I could relax and freshen up a little before my meeting. I was fortunate to have been given one of the recently renovated guest rooms on the 7th floor--it was nicely done and very clean. The hotel catered snacks and meals for our conference and did a nice job. Only negative was getting cornered by a crafty, fast-talking HGV sales rep--be on the lookout for them.

There's a reason I have gold membership in Hilton Honors. It's the hotel chain I use when I travel!…read moreI came to this hotel for work conference, as well as two days vacation. My room had a great view of downtown Rosemont, and the bed was huge, very comfortable and clean sheets. There are plenty of electrical outlets in the room; given that I came for work this is important. There's also a little couch / divan by the window. Consistent with the quality of come to expect from Hilton, there was daily housekeeping. The conference spaces where the seminar was held, were clean, stocked with snacks, and had good acoustics. The gym, on the 10th floor, broken down into two spaces: one four cardio in the pool and the other for weights. The pool is heated and is open until 11pm. There are about 4 treadmills, and the strength section has a good mix of free weights and machines. The lobby restaurant had a good selection of Americana (think burgers & roasted chicken) as well as a really yummy green risotto and short ribs, as well as a hearty cab sab. Their penne vodka with chicken was another favorite. Remember how I mentioned I came for work? Well the USB adapter in my laptop must have not liked the turbulence on my flight and it got damaged. Well, the front desk employees were really helpful in trying to be defined another electronic store and eventually suggesting that just order it through Uber and they would hold it at the front desk. Great service there! The only improvement I would suggest is with the parking. When a friend of mine came to visit for a couple of hours, she was charged $40 by their third-party provider. It'd be nice if they had an hourly option for parking.

I attended a conference here and stayed at the hotel. I had some issues with check in but that was…read moreable to be resolved before I left. It's a big hotel which has plenty of rooms for the different sessions I attended. They have a buffet and bar area plus a coffee shop. The room were nice. I stayed in one of the towers with a king bed. Plenty of space and it was nice and clean. The staff were all so friendy and helpful. Parking is additional but very easy to get in and out.

Came to Chicago O'Hare for a conference. A quick 10 min Uber from O'Hare which was nice, dropped…read moreoff and entered on the ground floor. It's not super obvious but you go up the escalators/stairs to check in on the second floor. Check in went fairly quickly and there's water in the check in area. Assigned a room on the 10th floor and glass elevators moved quickly. Hotel rooms all face inside; similar to a Embassy Suites. The room was clean and spacious but the toilet has a foot flush pedal which was a little weird. Hotel is also undergoing some renovations so perhaps it will be different in the upcoming year. This was a nice conference venue but not too much else. It's pretty far from downtown (1+ hour in traffic, 25 min without). There isn't a ton of casual seating space like I've seen in other Hyatts but there is some general spaces and coffee shop market with tables. Didn't spend much time in the bar area but it's pretty central and seemed like it was pretty active there every night.

Lavette at the front desk was especially nice to us on the phone. We were in a room that had…read moreunexpected noise issues, and she was very good to tell us the reasoning. Daisy at the Ashburn in the morning was very nice and Juliet was accommodating and friendly. The place sees a lot of people on the daily, and I felt special and important.

As someone who works in sales and stays in countless hotels throughout the year, I can confidently…read moresay that the beds and pillows at Loews Chicago O'Hare are, by far, the softest and most comfortable I've ever experienced in a hotel. I genuinely had an incredible night's sleep. Everything else was equally impressive. The amenities are excellent, the staff is welcoming and attentive, the food is top-notch, and the housekeeping service is fantastic. I only wish Loews had a hotel in every city I travel to, because I would choose to stay with them every single time. An outstanding experience from start to finish! Keep up the great work!

We have stayed on a Hyatt Place before in Nashville, TN. which was very upscale. This hotel has…read morelots of good things and also not so good. The positives: Friendly staff. This hotel is within walking distance to the allstate arena. (Which is a plus if you're in town for a concert/event). A short walk to target and others stores and BP gas station half block away. Also across the street are several restaurants and coffee shop options. Easy check in (they even allowed us to check in early (we really appreciated this!) and a $19 overnight parking. There is shuttle to and from the airport. Rooms were spacious. Beds were comfortable. Good water pressure and plenty of towels. Next could be a positive and/or negative ....This is also very close to the interstate and under the flight path of planes landing Chicago O'hare. You hear planes passing over head every 5-10 minutes and if you are sensitive to noises, You might have problems sleeping here. This hotel needs a mayor update. The lobby furniture was old and tired. The Elevator was very slow. This hotel offered free breakfast, however the food was below average, the options were limited for a Hyatt level hotel- not what we experienced in Nashville. We skipped the free breakfast. Overall experience was ok.

Booked since it was walking distance from the arena. Pillows were feather so I had to request for…read morefiber filled ones since I'm allergic to feathers. We slept good that night. Had a nice breakfast in the morning with both warm and cold dishes. Great way to start our morning as we headed out.