@staybridgesuites why are your rooms so filthy, and why has it taken me almost 3 weeks for someone to honor the cleaning appointments I keep setting up? I keep talking to different people, who give me different answers, and after wasting another full day waiting for cleaners to come I had to ask the front desk to bring me clean sheets because I didn't know if anyone was ever coming. They did finally come today after me calling throughout the day asking for updates. And the "full cleaning" we just received? Didn't replace soap, kitchen supplies, left dirty blanket behind, only vacuumed maybe 2 sq ft of space and left so much dirt on the floor. After waiting hours all day for this cleaning, and waiting weeks, I just watched the cleaners play pillow fight in front of us and still didn't get a proper cleaning. We ended up having to buy cleaning supplies and asking for the vacuum so we could clean ourselves. The room itself was and is filthy from the start, with very dirty and deeply stained carpets and the sofa bed has extensive staining. I'm afraid to look at our own mattress because of what I may find. They tell you that they'll work with your schedule on cleaning, but I found this took me weeks to finally get a cleaning and I have little faith that I'll have anything happening consistently. We just moved 2,500 miles to get here, are closing on our first home, I'm disabled, immune suppressed, my husband works nights, we're supposed to be here 2 months (already been here at least 5 weeks,) and this is a huge amount of added stress we shouldn't be having. I've never had issues like this in a hotel in my life. The videos and pictures were taken right after we moved in, and I have dates to prove we did not cause this damage. Our 1 small cat is very well trained (yes, leash trained and otherwise,) and is my therapy animal that goes with me almost everywhere. read more

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Great location; great room set-up with living area separate from bedroom(s). Furnishings very worn but serviceable/clean. Mini kitchen well stocked with dishes, small full size fridge, cook top, and dishwasher. Laundry facility & small indoor pool were limited use due to COVID precautions. A nice outdoor fenced grassy area with small gazebo and gas bbq grill. Thursday evening social hour provided soft drinks, beer, wine & prepackaged snacks. Breakfast each day was okay, again limited (no buffet) but a friendly attendant provided cereals, juices, yogurt, milk, packaged muffins & breakfast sandwiches. Staff are very friendly and efficient. All in all an excellent choice for an extended stay. read more

I was pleasantly surprised by the cleanliness of the suite we stayed in for 5 nights. I always take disinfectant wipes to hotels to wipe down surfaces like remotes, door knobs, light switches, etc. Staybridge Suites provided individual packaged wipes. The residue on the wipes after cleaning was negligible. The towels were clean and fluffy, like new. The breakfast buffet was good. I deducted one star due to what looked like food stains on the wall in the living area and the bedroom door had something spilled on it. Also the unit could have used a few repairs- a bathroom door jamb was heavily damaged and the carpet was pretty worn in spots. The mattress was not the most comfortable read more

Nice place to stay with the family. Came there for a once night stay with the family after visiting the Niagara Falls. The hotel is clean and seems newer. The hotel seems to be managed by the skeleton crew as at night when we arrived which was around 10 there was only 1 person on duty and some time later when I came down to get some candy noone was there for at least 10 to 15 minutes. The suites at the holel are good 2 room suite we stayed at had a kitchen and some dishes, so if you need to cook you can. We only stayed for 1 night which worked fine for us. Kids had their own bedroom and we had ours. 2 bathrooms so possibility of an extended stay exists though we didn't need it Overall I would stay there if I need to. read more

Great hotel, comfortable rooms with a kitchenette, free breakfast every day and a happy hour with food and drinks 3 nights a week. My room was large and clean. the bathroom was nice, with the sink outside the room with the toilet and a shower stall. Great shower. Very quiet despite being near a busy freeway. The only downside is the rutted and potholed driveway. read more

Came for a pool birthday...... It was perfect......Especially in middle of a Buffalo winter. Pool is decent size for a younger child's party. They offered a perfect area to bring your guests to after swimming for food and beverages. It was a terrific experience. As we did not stay, I can offer no reliable info on being a overnight guest here. read more

This place had hits and a few misses, but overall, it was okay. My husband's new company put us up here (we relocated from out of state) for a period of time, and in many cases, it was a home away from home. All of the staff at this location were really warm and inviting. Our room, a two bedroom suite with two baths, was extremely spacious, clean, and livable. There were ample closet spaces and areas for storage -- including drawers. Housekeeping came daily for light sprucing with a deep clean one day the week we stayed. Parking is ample with enough space for RVs. Another plus about this brand is the complimentary meals. Breakfast had your usual suspects: bagels, pastries, muffins, waffles, fruit, yogurt, and whatever item the cooks decided to make for the day. Dinner was always a specialty meal. (We weren't there in time for most dinners so I can't give my opinion.) During some days, wine and beer were accessible to all in the evenings. There were even fresh cookies at the front desk for guests to enjoy. The biggest negative I had about this Staybridge was the gym, or lack thereof. The belts on the treadmill that did work looked like it was poorly sewn back together. It skipped a lot which is a major safety issue. The speed also went up and down without noticed. The stationary bike's seat never locked in and became a leg press as you tried to pedal without sliding. There were also no weights. If you dont need to work out, this place is for you. read more

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Room was very clean. Elevator floors very dirty. Too many guests were not wearing masks. Saw six in two instances of entering and exiting the building. When we asked the front desk they said by law that they could not force people by law to wear them. Which is in correct. As an owner, they have the right to not admit patrons who do not comply to their wearing masks policy. Very disappointed with that answer. We will not be staying there if we can not feel safe. read more

Stayed @Staybridge Suites last night in W.Sececa NY. NEVER again! A pipe burst and water was shut off. OK it happens. Staff did NOTHING to inform guests. When I asked why the front desk got belligerent. NOT OK. Then hard nerve to charge full price for room. EPIC FAIL. Tuning in Priorty Club card and going to Marriott..... You should too read more

Well, the first issue was the check-in process. I booked two rooms, one for me, and one for my coworker. The girl decided to upgrade my coworker and not me, so I was stuck with a studio while he got a two bedroom suite. I joked about us having the same status and asked her why she wouldn't upgrade the person who booked the rooms instead of the person traveling with them and she just stared. Oh, well. When I got to my room it reeked of mold, and there were window units. Awesome. I returned to the front desk and reminded the girl that my reservation noted I had a mold allergy and I had confirmed I would be given a room with central air and specifically not a window unit. Well, even with an empty lot, I was told everything was full. After spending a night in the room I woke up beyond stuffed up, head pounding, on my way to a sinus infection. So, that night when I got back from work I went to the front desk to visit my friend. This is when she let me know that only the one and two bedroom suites had central air and that I should go sleep in my coworker's unit. Um, what?! Finally, she offered to let me switch to the hotel across the way. When I immediately said yes, she was shocked. Uh, ya, the whole mold allergy thing was real, but thanks for mocking my allergy and accusing me of lying to get an upgrade. I'd like to tell you more about the hotel, like rooms, fitness center, etc., but can't remember shit beyond a blinding headache and the front desk girl, so...ya. read more

Pretty great hotel ! Best one I have stayed in out of 6 hotels in the past month !!! Rooms were great! Breakfast was always good with a lot of choices ! Staff was helpful! FREE GUEST LAUNDRY! was awesome ! And dinner Monday's th. read more

Staybridge Suites Buffalo - Hotels Near Me - Buffalo, New York

No ice machine to start, stains on the bed. Horrible staff not friendly at all. Worst place I've stayed in years. I feel unsafe and trapped in this dump read more

Extremely disappointed. I stayed here a few years ago I'm the same type of room (two bed/two bath suite) and it has gone downhill badly since then. Everything just seems old and in need of remodeling. I booked a non-smoking room as we were staying with kids however at the last minute the hotel did call and explain that the non-smoking room was having maintenance issues and offered either the same size room but a smoking room or two separate rooms, we were staying with kids so we needed the bigger room so we did choose the smoking option and I must say the gentleman who called me was VERY nice. Being fully well aware that we are going to stay in a smoking room we were prepared for some sort of smell but as soon as you stepped off of the elevator on the 6th floor all you could smell was smoke, it was absolutely disgusting, our room reeked and we did spray it with Lysol spray as best we could however all of the curtains in the room had burn holes, they were yellowed, my daughters father smokes and still commented how bad it smelled...I felt horrible that we had the kids in this room. Well the space of the room, the two bathrooms, etc. were awesome and the reason that we actually stayed at this hotel just looking around the rooms that are in a huge need of remodeling, the ceilings are nasty just the room in general is clearly going downhill and has likely not been touched since the hotel was opened, definitely not what I expected from a Staybridge. The water pressure in the showers is very low and both of the shower heads were leaking badly and sprayed water all over when turned on, not great to get shot in the face when running a shower for my daughter. I will say that the staff I dealt with while I was there were all extremely polite and made me feel very welcome and I did appreciate that greatly. To be honest despite the extremely nice staff and the good experience we had last time we stayed we probably won't be back as I just don't feel that the hotel is up to par with the amount of money that they charge any longer and I can likely get a better deal elsewhere and be pleased with my surroundings. read more

We stayed here mid June and were really impressed with the service. In the COVID era a lot of these hotels are closing and double booking rooms. Our reservation was moved from another sister hotel to Staybridge the day before. They called us to try to move our reservation again due to overbooking, and we explained we were moving across the country with a giant truck and they were very understanding and accommodating. Overall, great personalized service. read more

Over the past 20 plus years doing road construction in 8 states and staying in well over 100 hotels and motels I have never been treated as well as I and my wife have at this one both in January 2018 and February 2018. The service is impeccable. CJ went above and beyond to help us change our room to help with my medical problems. Never have I had anyone be as gracious and helpful as he was. He is a very valuable asset to your organization. Our daughter lives only a few minutes from here and we will stay here each and every time we visit her. Thank you CJ for renewing our faith in people. read more

Thoroughly enjoyed our stay! Hotel is maybe 15-20 minutes away from Niagra Falls right outside of Buffalo. Room was beautiful and VERY clean. Quiet and conveniently located near a shopping plaza which has a Wegman's. Staff was friendly and courteous, offering assistance with directions and sites. The breakfast was surprisingly good as well with more than enoughbto eat. Very relaxed atmosphere. read more

Clean, well appointed room for the price. Reasonable location and friendly staff. Housekeeping was prompt and thorough.

Currently staying with my wife, a puppy and a small parrot. After relocating for my company. Best Hotel Stay ever, Amazing friendly staff. Small hot breakfast buffett. Location by two major grocery stores that is open 24 hrs a day. Free laundry facility. Clean rooms.. Pool area , grill and small gym all you need for and extended or short stay! read more

One of the best places we have ever stayed based on price, first class facilities, friendly staff. Start the day off with a free hot breakfast. Weekdays have a free dinner with complimentary wine and beer. Other nights have snacks. Rooms are beautiful with the most comfortable beds, and are finished with class. Also have a pool and a small theatre, plus a 24 hour soft drink and snack store. John K. Olean, NY 12/01/16 read more

We needed a night away and a friend gave us a gift certificate for the Staybridge suites. I must say I am absolutely impressed With everything. It's clean, friendly and an amazing breakfast selection. I can't wait to stay again. read more

My husband and I just moved back to NY but we're not closing on our house until mid Jan (1.5 months away). We have 2 dogs, so finding an apartment for this time that would allow animals was pretty hard to find. We were able to negotiate on the price a little and they only asked for $100 per animal as a pet cleaning fee. Even though there is about 10 feet of snow outside right now, there is a nice back yard area that the animals can run around and do their business. I think they also put us up away from other guests and right next to the stairwell which is nice. They also have free hot breakfast every day until 10 and free beer and wine and some sort of food (beef stew, salad bar) every Tues-Thurs. Coffee, tea and soft drinks all day in the lobby. The laundry room is free, too, with 4 washers and 4 dryers. Convenient to grocery stores, I can see Wegmans from my window! Very satisfied with what will be our home for a month and a half. read more

The worst hotel that I have ever had rhe misfortune of staying at. I ate some bacon at the buffet breakfast that tasted racid. It was. I got a case of food poisoning and was very ill. The manager did nothing to fix the problem after she was informed. Not enough staff for proper food handling service in my opinion. read more

Found this hotel for a business trip. It met all my expectations the room was clean and comfortable, having the fitness center, spa, and pool readily available even late at night was great! The included breakfast was excellent and Dan the Breakfast Attendant was amazing day personable. Affordable and great for this type of trip. Also would recommend for personal family trip too. read more

This is definitely one of the better hotels to stay in while in Buffalo besides the Holiday-Inn Niagara. The room was clean and service from staff was excellent during my entire stay. They have a complimentary breakfast, movie room, laundry room, and goodie night for kids. They also provide a social night with a free meal and beer weekly. read more

May have been the best stay at any hotel I have ever had! The general manager Sarah and her staff were the most friendly and accommodating people I have ever stayed with. I highly recommend! read more

I recently stayed at this hotel with my family. I have always enjoyed coming and staying here until my last visit. I was so disrespected by of all people a higher up. The head housekeeper who's name I believe to be Deena/Deanna (not positive on the name) the way she spoke to me had me at a loss for words. My room was suppose to be cleaned. It didn't end up getting cleaned which I understand things come up. But when I told her I spoke to the front desk about it and that I knew the owner personally she then turned to me and told me the owner who I know for certain is still the owner is no longer run by him and his company. Which was a BOLD FACE LIE. I then spoke with the owner personally and he told me to reach out to the hotel personally. As he was planning to do so as well. This was NOT an isolated incident. Another guest overheard our conversation and she was shocked she was speaking to me like she was. A few days later I saw her talking down to an employee in the elevator in front of guests. When Deanna exited the elevator the employee was in tears. I told her I have never heard or witnessed an employee speak to another equal the way she spoke to the employee. I will be sure to leave a review on every travel site and blog I belong to. My extended family and I travel to buffalo serval times a year and I can assure you we will NEVER stay at the Staybridge again because of her. read more