This place is extremely cool! Within walking distance of Minor League Baseball, such fun ambiance! My room was very clean, area was safe, and parking was very convenient! Can't wait to go back! read more

Had a great stay at Courtyard Canalside! I tend to lean towards Hilton, but the rate was a lot better than any other options. Digital key was ready at assigned time and the front desk let me know I had been upgraded, which was really nice. I had a great view of canalside and the fireworks from the Bisons games on Friday and Saturday night! The hotel was very clean and plenty of options within walking distance to grab drinks and wings. Definitely recommend this hotel if you are in the area and want to explore canalside, catch a Bisons, Sabres or Bandits game!!! read more

See all

I recently had the pleasure of staying at the Marriott Canalside, and I must say, it was a delightful experience from start to finish. Nestled along the picturesque waterfront of Buffalo, New York, this hotel offers a perfect blend of modern luxury and stunning natural beauty. Location: One of the standout features of the Marriott Canalside is its prime location. Situated across the street from the waterfront. It's within walking distance of numerous attractions, including the Buffalo RiverWorks, Canalside Park, and various restaurants and shops. Whether you're in town for business or leisure, you'll find plenty to do within a short stroll. Accommodations: The rooms at Marriott Canalside are spacious, well-appointed, and designed with comfort in mind. My room featured a plush king-size bed, a large desk for work, and a cozy sitting area. The large windows allowed for plenty of natural light. The bathroom was modern and clean, equipped with high-quality toiletries. I also appreciated the soundproofing, which ensured a peaceful night's sleep despite the hotel's bustling location. The water pressure in the shower was unbelievably good. Amenities: The hotel boasts a range of amenities that enhance the overall experience. The fitness center is well-equipped, with modern machines and free weights, making it easy to maintain your workout routine while traveling. Next to the fitness center is a large indoor pool and jacuzzi. The bar area is perfect for unwinding after a long day for a cocktail or in the morning they serve Starbucks and make a pretty amazing vanilla latte. Additionally, the landscape has some beautiful flowers and shrubs. Service: The staff at Marriott Canalside were exceptional. From the moment I arrived, I was greeted with warm hospitality and professionalism. The front desk staff were knowledgeable about the area and eager to provide recommendations for local attractions and dining options. Housekeeping was attentive without being intrusive, ensuring that my room remained tidy and comfortable throughout my stay. They were extremely accommodating with luggage hold and there was many people in my group that were not bonvoy members that signed up to take advantage of all the perks. Overall Experience: My stay at Marriott Canalside was a memorable one. The combination of a stunning location, comfortable accommodations, excellent amenities, and top-notch service made for a truly enjoyable experience. Whether you're visiting Buffalo for business or leisure, I highly recommend this hotel as an ideal base for exploring the city. I look forward to returning on my next trip! read more

See all

Friendly staff, clean hotel. Well lit and within walking distance of restaurants. Parking onsite and near train. Not the best area to be walking around at night. Room was spacious and clean, bedding was comfortable. read more

This was my first time staying at this Marriott property, and I can confidently say it was a 10 out of 10! When visiting Buffalo, I usually stay at one of the other Marriott locations. However, due to logistical reasons, I ended up at the Courtyard on this trip--and I'm glad I did. This will now be my new "go-to" whenever I'm in the Buffalo area. The hotel is in a prime location, easily accessible from the interstate. Numerous attractions and dining options are within walking distance, and public transportation is readily available, with a rail station just steps from the hotel entrance. Parking was also very convenient, with reasonably priced on-site options and a few slightly cheaper off-site alternatives within walking distance. The front desk staff member who greeted me was outstanding. She checked me in efficiently, answered all my questions, provided a thorough overview of the amenities, and consistently checked in on me whenever I passed through the lobby. The room was spacious, modern, quiet, and impeccably clean. Comfort was never an issue. The hotel's common areas were equally impressive--bright, modern, and meticulously maintained. Simply put, the entire property felt fresh, inviting, and well cared for. Many thanks to the entire staff, both those I encountered and those working behind the scenes. Everyone played a part in creating an exceptional guest experience. Your efforts were truly appreciated, and I look forward to returning. read more

This location needs employees. They can't even offer basic services. Really should not be using the Marriott name. I will write a letter to Marriott corporate offices, as a titanium elite member I should be re-stocked with coffee and water as requested.At this location the response from guest services, I am by myself and have no one to help me. Wow, this is not the Marriott way. I would check out tomorrow, if I wasn't so busy. And should Marriott be licensing its name to locations that can't attract employees? read more

See all

Perfect hotel for a hockey game. Friendly staff makes all the difference. I will be back next year.

Perfect location for event at KeyBank center. We called ahead the week prior and checked-in early via the Marriott app and were able to park and drop off items in our room prior to afternoon Sabres game. Front desk was friendly and efficient. Location was very clean and great security measures with doors and elevators requiring room key access. We stayed in a King 1 Bedroom, which looked updated, many USBs, clean mini-fridge and microwave. Large bathroom with excellent water pressure and hairdryer. Small fitness center, decent sized pool on the lower level for a downtown hotel. Small hot tub that was out of service when we visited but looked clean. Parking was simple with lot near building, $15 daily fee. For check-in pull in where it says Courtyard entrance specifically, there are some other entrances to the parking lot, but require room key access. Overall great experience, would stay again for sure. read more

Courtyards aren't exactly known for their luxury, but this one is GREAT! It's a new hotel so it's clean and beautiful. It's in the Canalside neighborhood on the water just south of downtown Buffalo. Since it's on the water, it's very kid friendly and the train stops right outside the hotel. The lobby is clean, big and even has a 24 hour Starbucks and a restaurant serving decent food. The rooms are big and clean. We'd gladly stay here again! read more

See all

Upon arrival I needed the bathroom, the girl pointed to the restrooms but they were locked, went back and she said you need to check in first! We needed 30 plus key replacement during a 5 day stay, manager arranged housekeeping daily, the one time they came in 5 days i called the assistant manager to view their work, coffee stains on the counter, bath not cleaned, a previous guests beet bottle under the sink unit. We're promised a refund on parking, refund of points, free breakfast but not all received as communication with staff was awful. could have been a decent stay but sadly I'd never return. Too many other options to have this much poor service. Didn't even have trash can or bags read more

See all

We had to wait 2+ hours after the hotel's check in time to get into our room. They knew there was a concert down the road and did NOT prepare for it. The whole lobby was filled with angry guests trying to get their rooms multiple hours after check in time. They never had any updates either! Just 'Hopefully it won't take hours'. Some people were still roomless after the concert, which was 8 hours after check in time, despite having a reservation. I traveled from Alabama to NY for this concert and was stuck getting ready in the dang lobby with dozens of other girls. One man requested a manager come down and speak with him and the manager said over the walkie that she was not coming down and didn't want to face people. The girl working the front desk was very sweet, I know this was all out of her control and people were misplacing their anger and she handled it very well. The hotel itself was beautiful and in a great location, but it's ridiculous to not follow posted check in times. read more

I needed a place to stay after attending a concert at Key Bank.... and since the hotel was in walking distance to venue it was chosen! Valet parking was amazing, so fast and they are so professional. Walking into the lobby you are greeted with a small front desk (had to wait a bit) there is a starbucks inside to. Also plenty of seating at tables and couches to eat and relax. The room has all the modern amenities to make sure your stay is comfortable. a refrigerator, coffee pot and so many electrical outlets. The bathroom was a good size with an new spacious glass shower. The bed was super comfy and those pillows.... zzzzzz. Location location location, walking distance to so many great restaurants and other places ( we went to pearl street grill) and of course Key Bank for a concert. read more

See all

The hotel has no hot water. It is cool/lukewarm. When I called the front desk they sai "We were told that they fixed the boiler issue this past weekend. I guess they didn't." It's Tuesday night. This hotel sucks. Don't book here. Better options elsewhere. read more

I am never one to write reviews, but since I'm a Marriott share owner, I had to here. Never send out food like this.There needs to be quality check by qualified chef beforw food goes out (Hells kitchen teaches this!) Clearly the cook has no idea how to make an omelette thats light, fluffy, filled with contents, and not burnt crispy. The 2nd attempt on the left was just as bad and shows he basically broke the egg and threw it in the pan with out whippjng it up. Go somewhere else for breakfast. read more

Courtyard Buffalo Downtown/Canalside - Never had such a poor omelette.The spinach goes in, it should not be overcooked 'crispy', and fillings were non-existent.The 2nd was bad too - Hotels Near Me - Buffalo, New York

Very good hotel at a good price and at a great spot at Canalside. Great restaurants nearby and you can watch the sunset where the Buffalo River meets Lake Erie. read more

See all

This hotel is just great! From reservation to check out , everything is always smooth sailing. There is a great bar downstairs serving good food, Starbucks coffee and drinks. I stay here several times a year because of the convenient location to our office downtown. The rooms are always spacious and clean. I like the toiletries they provide and if you forget a toothbrush or toothpaste they are happy to help with that as well. read more

Courtyard Buffalo Downtown/Canalside - Hotels Near Me - Buffalo, New York

***This Courtyard by Marriott is very new and the rooms here feature a design and decor more similar to full service Marriott brand hotels than other more simple and functional Courtyard properties*** This Courtyard by Marriott is a very nice and new Courtyard located right in Downtown Buffalo. While the lobby feels like every other Courtyard by Marriott, hallways and rooms reveal a completely different story. Hallways showcase sepia photographs of historic Buffalo that allows this Courtyard to capture some of the local flavor (similar to Marriott's more expensive full service brand Renaissance). Rooms also stand out. Rooms have a great contemporary touch and they go beyond standard Courtyard rooms, which are clean and very functional but lack character and identity. The rooms here are nicely laid out and feature a circular lounge-like couch that is so much more attractive than the dorm room-like couches you get at most Courtyards. The flat screen TV is nicely mounted and while the closets and such showcase the kind of light colored wood that you might associate with inexpensive or cheaply made furniture, the furniture here is nicely shaped and contoured to give it a modern and distinct look. The bed at this Courtyard also has several full service hotel bed touches like a headboard and lots of pillows (for sleeping as well as decoration). The quality of the bed decoration is definitely not up to Marriott standards, but I still felt it was a nice touch for a Courtyard. My room was fairly comfortable. The bed was comfortable and the shower featured a great rainfall-like shower head as well as a good water temperature. The glass shower was also spacious and very clean and new feeling like the rest of the bathroom and room. I felt the room temperature was too warm the first night, but it was noticeably cooler the second night. I did not like the placement of the temperature gauge above the couch. This hotel has several nice pluses like free Wi-Fi and a 24-hour fitness center, which features new exercise machines with great attached televisions. The food at this hotel's bistro is not good--very frozen food-like and airplane food-like. Marriott Rewards Platinum members receive a free arrival gift of Marriott Rewards points and a choice of an item from their market. The market has a great selection from a variety of soft drinks and bottled waters to snacks, candy and lots of ice cream including pints of Haagen-Dazs. I felt the room rate was too high. While hotels in downtown areas tend to be high, I did not feel that there was enough going on in Downtown Buffalo to justify the high room rate here. Service was good and up to Marriott's high standards. This is a new and distinct Courtyard. I am not sure if other Courtyards are going to adopt the design and style of this Courtyard, but it definitely makes for a nicer and more special hotel stay. While my room rate was too high, this Courtyard is a good option if you are loyal to the Marriott brand or if you are able to plan ahead and get a great room rate. Valet parking is offered and it feels fairly reasonable at $12 per night. read more

I come to Buffalo often for work and prefer to stay here in the spring and summer months. The Canalside area is an up and coming area with more restaurants opening up and greener outdoor spaces. The pool/spa and gym are pretty standard and both located I the basement. The rooms have very modern decor. I've had nothing but friendly experiences with the staff. You can easily walk or take the above-ground trolley to most places downtown. The only negative is that there's no self parking; the only parking option is a $12 valet service - kinda steep in my opinion especially if you're tipping the valet on top of that. read more

Courtyard Buffalo Downtown/Canalside - King room contains a pull-out sofa bed. - Hotels Near Me - Buffalo, New York

See all

I've only had the breakfast and coffee here, but was pleased with the surface, but most of all the layout of the place here in the lobby. A friend recommended this as a great cafe to work out of and I agree. The environment is conducive to being productive. The wifi is OK. You get the option of the free wifi or the $5/day one that is supposedly faster. The free wifi is decent; it has some hiccups, but not nearly as much as some nearby coffee shops. As far as the food, I had the oatmeal and it was delicious...much better than standard Starbucks oatmeal and served with pecans, cranberries and brown sugar and a little bit of milk. As far as coffee, this place brews Starbucks coffee 24/7. Meh. I'm not a fan of Starbucks brews, but this is a corporate Marriott hotel --- so I suppose expecting them to source some local beans would be asking for too much (although would be a nice touch ;)). The staff is nice and there are enough outlets in the community table to make for a nice working environment. Recommended! read more

Very rude. Said we had a room for 2 nights then literally kicked us out the next day!! Not helpful Very rude read more

I've only been for happy hour. There are two cocktail specials ($6.25 for cosmos and margaritas) and two wine specials ($6 for cab sav and pino grigio) from 5pm-7pm. They have a small beer selection but it includes local brews. They use both Absolut and Smirnoff as their well vodka. They serve Starbucks coffee and make various signature Starbucks drinks. Nice outdoor seating area with a wall fire pit in the evenings. Great view of Canalside. I haven't had the food here, but I have seen it and I hear it can take awhile. A bit pricey but it is in a hotel. Not great on vegan options. read more

The Courtyard Buffalo Downtown / Canalside offered excellent service and the hospitality was top notch. Location is very convenient to KeyBank Center and within walking distance to a bunch of bars and restaurants. It also has a great location next to the waterfront (it just can get cold in the winter, brrr). I'd like to thank Clarissa who checked us in and watched over my dad during our stay. He really wanted to extend his visit by another night, but we were originally told that the hotel was booked. My dad checked the next morning and they said they had rooms, but out of my dad's price range. Clarissa then checked with her manager and when we were checking out she alerted us she could provide a better rate and we could stay in the same room. My dad was elated and it really was above and beyond of Clarissa and her manager. Thank you both!!! read more

Nice hotel but for knowing you are going to have a busy weekend in the city and not be able to give people their rooms for hours after check in time is ridiculous. The front desk staff was nice but could not give us any information of when we would be able to get our rooms. We waited 2 hours after check in time leaving us very little time to get ready for our concert at the key bank center. Not only were we waiting but about 15 different groups were also having to wait with zero ETA for their rooms. Multiple people were left to get ready in the lobby and communal bathrooms. When a man from another group asked to speak with the manager on duty the manager called down and just said she was on the 4th floor and refused to talk to anyone, which meant she left her front desk staff to deal with all of the issues. very unprofessional. After we returned to the hotel from the concert we saw people who were previously waiting for their room along side us still waiting for a room at 11:30pm keep in mind check in was 3pm. Very disappointed by the absurd wait time and unhelpful manager. read more

We were so impressed with this location. Honestly, this was the nicest Courtyard we have experienced. The staff is friendly and with all the amenities required for a comfortable stay. The rooms are spacious, modern and EXTREMELY clean. We had a wheelchair friendly bathroom giving us ample space. My favorite amenities were the Tea Tree hair/body products and the smart TV giving guests log-in access to their personal Netflix, HBO, etc. Overnight valet parking is available for $15. While the surrounding walkable area may leave something to be desired, the hotel is centrally located and super comfortable. Thanks for a great stay! read more

If I could give it 0 stars I would . I've been a Marriott Titanium Elite (or the equivalent) for more than a decade. I stay in multiple Marriott properties every week all over NY, NJ and New England. We can all see that Marriott properties as a whole slipped badly during the pandemic. Not a single property that I have stayed at in the last 1.5 years has been up to its pre-pandemic standards, but this place wins. No bath mat. 1 towel. Dirty q-tips on floor from previous guest. Clock set 1 hour ahead AND alarm on (always appreciate that). And here is the coup de Grace. NO COFFEE AVAILABLE. Let me say that again. NO COFFEE AVAILABLE. There's a Starbucks. They serve lattes. They don't serve coffee. At least not today. Just one step closer to Hilton...... read more

Will not be staying again or recommending anyone to stay. After walking into our room we noticed a blood stain on our floor. We spilled a small amount of water on the bathroom floor and wiped it up with a hotel provided towel. The towel was brown and filthy. The floor was obviously not cleaned! After spending over $190 for a one night stay the hotel does not even provide a .50 cent banana to their guest. There is a breakfast cart which gets added to your room bill or you have to pay cash. They also Charge guests to park in their parking lot after being Over charged for a dirty and unclean room. Much nicer hotels in the area that APPRECIATE their guests. read more

I came here to visit a friend. Parking can be tricky due to all of the construction downtown. The rooms were nice and comfortable but the faucets remind me of video game joysticks and it was kind of annoying. We called room service to help us with something and they said they would help us. A half hour later we called back and they said they couldn't help us. I thought that was a waste of our time. read more

Courtyard Buffalo Downtown/Canalside - Hotels Near Me - Buffalo, New York

Great hotel with very nice modern rooms. Beautiful location right across the canal makes it great for business stays and vacation. The front desk staff vey very polite and went above their job requirements to help us out. Jessica at front desk is wonderful. read more

Stayed here over the Columbus Day long weekend and had a great experience. A two queen beds room averaged $200/night, booked about 2 months out. Staff were always courteous and friendly at the front desk both in person and over the phone when I called ahead to quiz them on their parking options ($12 + tax per day valet with unlimited in and out privileges) and to ask dumb questions about taxis in Buffalo. The hotel is located in the trendy new Canalside area that everyone in Buffalo seems super excited about! The area has lots of walkable restaurants, a lovely view of the waterfront right outside the door, the flagship Tim Horton's literally across the street, and I think more than one sporting events stadium - sorry, not a sports person. The room was very spacious and modern with the two very comfy beds, desk, tv, a little fancy chaise and footstool, as well as a microwave and mini fridge tucked inside a cabinet. There's a fancy little coffee maker with special coffee packets like a tea bag. So I think it'd be hard to use with regular coffee grounds if you're particular. Rooms have free wifi that mostly worked fine. The bathroom is also spacious with a giant shower stall. I wanted better water pressure, and the bottom edges of the stall could've used some bleaching I think - there was the slight pink tinge of creeping mold. Amenities include some nice Paul Mitchell shampoo, conditioner, and body lotion. There's a pool open til 11 pm and a gym, but I didn't have the opportunity to use either. Only substantial complaint is that there was a connecting door between my room and the people next door (they lock from each person's side securely) but they definitely don't do much in the way of soundproofing and you can hear the people in the other room talking. read more

Stayed here for a night because we were seeing the Metallica concert at KeyBank center. The location was perfect, only a block away. Luckily everything we had to do was within walking distance because it was valet parking only and cost $15. The front desk staff were friendly and the hotel was clean. The bed was super comfortable, awesome tv channel lineup and options to log in to stream your Netflix, Hulu, etc. there was a very large post dead center in the room. That was very annoying but not worth griping about in the moment. Probably got that room because we booked our room through Priceline. My only complaints would be that there wasn't a guide with Information of nearest restaurants that deliver, convenient stores etc. we didn't know the area at all and when the concert was over we were starving but had no idea what our options would be. It seems pretty standard to me to provide that information especially when you're located across from a concert venue. I know the front desk may have been able to help me but the late night front end staff didn't look as friendly as the daytime ones. The shower was amazing! Awesome water pressure, but there is no vent in the bathroom so it gets extremely steamy in there. I would stay there again if i was going to an event, based on location alone. 716 bar/restaurant across the street along with a Tim hortons. Everything you need is right there! read more

See all

I attempted to book a block of rooms for my wedding in August. After SEVERAL attempts to have someone call us back who handles groups, we ended up going with a different hotel. I guess they didn't want my business or the 100+ people I have invited to my wedding. I can only imagine what the service is like if they don't even care about booking a large group. I've never stayed there. I guarantee you I never will. read more

I haven't been back to downtown Buffalo in 4 years and wow!!! The changes are incredible and this hotel is just one of them! My partner and I are loyal Marriott rewards members and were so happy to hear that this was a new hotel and just a short walk from the canal, numerous restaurants, and near where the wedding reception was that we were attending. We were not disappointed. We had a couple issues with check-in (completely our fault) but Elia was absolutely a delight in accommodating us and making sure we could continue with our plans. We kept valet pretty busy with our multiple trips to and from the hotel to various reunions with friends and wedding events but not once did they seem inconvenienced. Their valet service really is set up to make things more convenient for YOU, the guest. At $12/day, the price was incredibly reasonable and the staff was so personable and fun! The room itself was BEAUTIFUL. It was so trendy and stylish! You can tell they put a lot of thought into the details. The shower is big enough for two ;-) and the little ledge that hangs out at the end makes for the easiest leg shave I've ever had. The bed was extremely comfortable and the curtains blocked out all light so that when we slept in to 10am with a slight hangover we didn't even know it was daytime! The little couch and ottoman with table stand was so cute that my friend and her boyfriend turned it upside down to find out the brand so they could purchase their own. We didn't really use any of the other amenities like the pool or bar but I just have to reiterate how great the service was when we first arrived and actually continuously by Elia at the front desk. I'm not sure if she was a manager or not but she was the one person who stuck out to us and made our experience top-notch. If and when I return to Buffalo there isn't anywhere else I would consider staying. read more

During the 4th of July this place was lit! It was around the time that they 1st opened and the outside was beautiful. Inside was just as nice! I think it's a great addition to downtown Buffalo. I don't know how busy they are now, but every time I walked past it there was always cars waiting for valet. read more

Courtyard Buffalo Downtown/Canalside - Hotels Near Me - Buffalo, New York

See all

Terrible hotel; I don't recommend staying there. Very, very noisy. TV didn't operate the way it should have; many channels shown weren't available. The Bistro breakfast was subpar, served like airline food. My toast was stone cold. Lights in the room were odd without individual controls for many. I guess that's just 'modern' for you. Of course, no windows that actually open. Someone said this hotel was quiet. No way. I can't recommend staying here for any reason unless you like getting at best a few hours of sleep, don't watch TV, and like cold toast. read more

We spent a weekend at the newly opened Courtyard Mariott. Having stayed at several other hotels in the area for an annual trip, I think there are some definite pros and cons. Pros: Appearance. Beautiful modern hotel, which is more than I can say for others in the area (looking at you Adam's Mark). The lounge area has a lot of seating and a large tv. In addition, it has a small cafe where you can get sandwiches, snacks, and coffee. Staff.The staff were very friendly and accommodating. I always saw staff in the lounge who were willing to help. Location. Close walk to first Niagara--highly recommended if you are going up for a Sabres game in February and don't want to walk a mile in -5 degree weather. Also close to Pearl Street. Rooms.The shower is beautiful and BIG so you're not bumping your arms against the walls or bending down to fit under a shower head. In addition, the curtains are great and block out the light. Cons: Parking. Given limited parking in the area, the parking situation is pay per day in their lot which requires valet service. You can go down to the car level to get something from your car, but you need the valet staff to go with you. You can leave the lot as many times as you'd like and the staff are happy to bring your car up for you. It's just not as convenient as some of the other hotel parking situations. Rooms. The rooms were smaller than I was expecting, and the pull out bed only fits one person (it looks like a twin size). The fridge was pretty small--luckily we brought coolers for our tailgate and kept our beer cold in them. Some construction in the area so it's a bit noisy right now. All in all a great stay as long as you can plan ahead for the cons! read more

DO NOT STAY HERE. I'm pregnant, in my third trimester, and my husband and I decided to take one last trip before the baby. We were going to stay here because of the great location. We drove 8 hours to get here, and I wasn't feeling great and was looking forward to resting. We walk up to the front desk to check in and after giving our name, the woman at the front desk must have got the manager who said they didn't have a room for us and instead we had to go to another Marriott in a suburb 20 minutes away, in strip mall hell. Nothing is walkable, there's nothing to do in the area, and it ruined our last vacation pre-baby. She did not call us or email us to let us know the situation, we found out when we were already there. Unbelievable. UPDATE: We got to the other hotel in the suburbs and found out Marriott never confirmed the room and now they're full too. So currently we have no room. read more

Absolute ghetto hotel. Way overpriced. The fridge has room for maybe 4 juice boxes. Had to empty out a pill bottle to get a drink of water because there are no cups - plus no fan in the bathroom. I turned the heat up and my wife came in and asked me if there was a train going by outside. Noisy. Save your money and go absolutely anywhere else but here. read more

It was absolutely unbelievable you think they give you warning when they would test the fire alarms in the morning I would've never check then I would've saved my money worked all night long just to be awakened by fire alarms at 7 AM and again at 745am when you go to bed at 5am and the manager does nothing.... at all.... read more

We made a reservation and requested 2 adjoining rooms at the time of the reservation. We only booked with this hotel because they confirmed that they could indeed give us 2 adjoining rooms (as opposed to other hotels we called that said it was not guarantee but they could try and accommodate). Before driving in I called to see if it was possible that we check in about an hour early. I was simply told "check in is at 3." When I asked if it was possible to check in early since we were driving in from out of town the girl just said "ummmm- no." I certainly don't mind if that's not possible but it was clear that there was no checking or inquiring on her end whatsoever. Upon arrival we were told they could not give us adjoining rooms so we decided to go to another hotel (the adjoining rooms were for our small children so simply having an adjacent room wouldnt would). We confirmed that we would not be charged. Fast forward 2 days later- we were charged! After calling to ask about the charge we were then told that they had no record of our reservation (?!). I do not understand how we would be charged AND there would be no record of the reservation. Of course we were also told that no manager was on duty. It appears that we will just have to dispute the charge with our credit card company since this place clearly has no idea what they're doing. read more

I had dinner and breakfast here. Food was good both times and the staff was very accommodating. I have a food allergy and they were great about creating meals for me. read more