Nice and clean motel with a pool breakfast in the morning nice and cozy hotel no bar but still a…read morenice place

Easy check in process. Nice and clean rooms! Lots of hooks on the wall for you to hang things like…read moretowels which is great! Good room temperature control as well, much better than a central system and it actually works! Open closet so you don't forget anything. There's also a night light in the bathroom which adds a nice touch. Lots of table space in the room to put things and they have trash cans with bags! Fast WiFi. Comfy beds and pillows too. Scone and biscuits are good for breakfast! There's also a pool that's fun for kids and jacuzzi. Good spot to stay around the area!

The Springhill Suites hotel is conveniently located just off of I-75 on the outskirts of Northern…read moreChattanooga. The king room was very spacious, offering a sitting area with desk, mini fridge, fold out sofa, and coffee pot. The bath was adequate with a large shower. The bed was very comfortable. The breakfast area was well-equipped, offering an assortment of hot food options, along with a waffle bar, pastry area, fresh fruit, cereals, and yogurts. The desk staff were welcoming and friendly. There are several local restaurants nearby, too. Overall, a very reasonably priced stay, with good amenities, and tasty breakfast.

Room was clean. Liked the trundle bed/ sleeper sofa. Easy access to the interstate. Only issue was…read morethe shower door stuck and rather than refill shampoo, conditioner and body wash they stuck new bottles next to the empty ones. Not a big deal as we were only staying one night.

The hotel was clean and the beds were comfy. I saw past…read morereviews as it being dated (2 years ago). It was not the case now. Bathrooms were all updated and clean. They had a great complimentary breakfast buffet. Omelets, sausages, bagels, hot cinnamon buns, biscuits n gravy, oatmeal, pancake station, juices, coffees, yogurt, fresh fruit, etc. Would recommend stopping if in area.

Everything has been great so far! This hotel is super clean, and the staff is incredibly kind and…read morefriendly. A special shoutout to Madeline, who is absolutely wonderful! The pool is well-stocked with towels and the water is just the right temperature--so inviting! Honestly, I can't find anything to complain about. This place is fantastic!

Got bit by bed bugs in room 127. Also extreme water damage in bathroom that carried into the rest…read morearea so, that explained the extreme mold / mildew smell.

Filthy, Filthy, Filthy hotel, the floor and walls were NASTY! There was burn holes in all the…read morebedding and it smelled so gross! Staff was also very rude. Safety I wouldn't stay here again if you paid me!

I will start with I'm usually not a Hilton person but this hotel may have me changing my mind. I…read moredidn't have any issues. Check in was smooth and the person checking me in was really nice. But what I liked the most.. is that they have happy hour EVERYDAY!! The room and common areas were all clean. They even had an outside deck lounge area. Overall good experience.

I came to Chattanooga expecting the usual hotel math: decent room, forgettable hallway carpet, and…read morea breakfast that somehow tastes beige. Instead, Embassy Suites decided to flex. From the moment I walked in, the place had that polished, easygoing vibe that makes you feel like you made the right call before you even hit the elevator. The environment is genuinely nice, some vintage Volkswagens were on display in the lobby... the kind of space that feels welcoming instead of transactional. The rooms were clean, comfortable, and, most importantly, stayed that way because housekeeping actually serviced them daily. That alone feels like a luxury these days. The location is not exactly the crown jewel of Chattanooga, but it nails the one thing that matters when you're traveling: convenience. It's easy to get where you need to go, easy to get back, and easy to settle in without feeling like you're fighting the city. And the staff? Warm, friendly, and consistently helpful. The kind of team that makes hospitality feel like hospitality. But the moment that won me over was the Little Debbie snack waiting in the room at check-in. That tiny touch somehow said, "Welcome to Tennessee, we speak fluent comfort food." A good hotel gives you a room. A great one gives you a reason to smile before you even unpack. That's exactly what this place gets right. It may not sit in the most exciting location, but it absolutely understands the guest experience. Clean rooms, daily service, kind staff, and just enough thoughtful touches to make the stay memorable. So I came in expecting standard hotel beige and left thinking about snack cakes, spotless rooms, and how easy they made the whole trip feel. Four stars, and yes, Little Debbie absolutely helped close the deal. And the VW's are a nice twist too!

Nice big rooms, bed & pillows were comfortable. The bathroom left much to be desired, pretty low…read morelight, no fan & once you close the shower door it was pretty dark in there. The shower water pressure was low & the water didn't get hot until the end of my shower. Considering it was 6am when I took my shower I expected the water to be hot. I know they can't do anything about it but the 530 wake up call by the trash truck picking up trash was unwelcomed.

We stayed here for two nights while exploring Chattanooga and the surrounding area…read more As usual, we booked using the Hilton app in advance. When we are traveling we try to always stay in the Home2 Suites brand by Hilton, we appreciate the kitchenette and way the room is setup. This location is located convenient to I-75 and was easy to find. Parking was ample and the lobby area was welcoming, clean and organized. The young lady at the front desk was friendly and helpful as well. Our room was located on the 4th floor and was quiet, clean and comfortable. We had friends who were also staying here and one of the large table and chairs in the lobby area provided a great place for us to catch up with them each evening which was an added plus. Would definitely recommend to others and would stay here again.

Catfish. Pictures are either when they first opened or AI generated. Rooms smelled like mold and…read moremarijuana. Definitely not a place to take your family to.

I would advise anyone not to stay here…read more While I found the location & price to be good, the room to be relatively clean (with a few issues) and in general the staff to be helpful, the manager Jim seems very shifty and unethical. When I checked in he was very helpful and when I mentioned I might be leaving early he said he would refund me for the nights not stayed when I checked out (I had prepaid the full amount). When I checked out he said he would refund the 3rd party through which I booked the room - Booking.com. When I contacted Booking.com they said no changes could be made (except made directly to the property) and I would not receive a refund. I tried repeatedly to contact Jim again and he refused to take my phone calls. He also never responded to my email. I think it highly likely he never refunded the money to Booking.com. In any event he seems completely unconcerned with customer service and resolving customer issues (this can be seen in other reviews here). Better to pay a bit more and deal with trustworthy and ethical people.

Where do I begin?!? We've had problems since we checked in. Problem #1 ants in the living room…read morearea. Problem #2 the mattress on the pullout bed was horrible!! You could feel the spring coming through the cloth. #3 there was no sheets, quilts/ comforters do the pullout bed. We had to go downstairs to get some. #4 the phone was not working in our room so we could not call downstairs to request ANYTHING! #5 we asked for our room to be cleaned/ bed changed new towel etc... We came back to the room and nothing was cleaned and we had no sheets etc....on our bed. #6~I'm writing this review as I sit here and witness so many guests who have not paid, enter the pool area with their children half way supervised. The adults are on the patio while the kids are running around. When we walked in there was a female attendant at the desk. I was waiting until she finished talking ( it seemed as if she was talking to another coworker) and then she stops and just stares at me. I wanted to inquire about our room that had ants and wanted to know if it had been taken care of. While I'm talking I see a group of people walking behind me. When the attendant finished speaking with me she goes and hug one of the people in the large party, and they head straight for the pool. We go upstairs to change and come back down to a pool and patio area full of people. It's over 15 kids (excluding my 2) in the pool with only 2 adults supervising. The rest are outside sitting, listening to music, playing football. I'm assuming this is a birthday party because someone just brought in some balloons. I didn't think hotels had birthday party's like this. More kids are coming and now it's only 1 adult watching all these kids. A father and son just came down to go swimming and in a matter of seconds they change their mind and turn around. Also, we were unable to control the temperature of the refrigerator so therefore the items we bought to put in the refrigerator never got cold. There was a sign saying that the ice machine was on the third and seventh floor. I went to go get ice and there was a out of order sign saying to go to the barn to get ice. I went to the bar to get ice and the bartender informed me to look to the right if I wanted to get some ice, and there was a tub with ice in it with a Scooper in it. Think of all the germs. People use the scoopers with their bare hands and put it back in the ice for you to consume this hotel has got to do better. Also, if you're allergic to cats stay clear of this place. Cats are roaming in the lobby of the building. When we woke up Sunday morning there were ants crawling in the stand where the tv is. Housekeeping does not come everyday. The trash cans remained full all weekend and we had to use shopping bags to put trash in. If you're looking for a nice hotel to stay in, please stay clear of this one!

No noise insulation. Could hear way too much from the room. I did call down to front desk and asked…read morethem to tell neighbors to calm the hell down, which they eventually did. Absolutely horrid breakfast. Don't bother. It was so bad. Garish lights everywhere pointing down and overall nasty vibe.

Hampton Inn in general has been an industry leader in making their new and renovated hotels what I…read moream looking for - primarily highly functional bathroom space, with tons of counter space and bright light, also larger rooms. Some of their newest renovations also include a second storage shelf that runs above the regular bathroom counter. Even properties without that extra shelf have nice long counters to hold everyone's toiletries in my family. I care more about space and functionality than whether a property even has breakfast onsite, because there's always somewhere to get coffee or breakfast nearby. This particular property, however, doesn't have a convenient place to hang your wet hand towels near the sink and counter. Nothing. There is a bar over the toilet where the fresh towels are, but nothing easy to grab by the sink. I ended up hanging my hand towel over the bottles on the wall, which worked . . . fine. But why no actual bar? On both sides, because multiple people don't want to share one damp hand towel.

Wow what a great location!! As a former resident of Chattanooga I never really paid attention to…read morethe hotels here. But in the process of selling my house I had to come back for a night and of course picked this one . The location and view is fantastic. And then there is Tom at night on the front desk. This was a quick unplanned trip and I had an issue with my Cpap yes I am an old boomer. Tom saved the day with a roll of packing tape that let me have a great nights sleep. Thanks Tom!! I won't be back until Closing but fair winds and calm seas until I'm here again!! Bravo 5 starts thanks to Tom

In my personal opinion this is a great option for a place to stay. Rooms are clean, staff is…read morefriendly and easy parking. Appreciate that staff seemed to truly care about how the visit was and provided personalized insights for dinner options- even more so following up when they saw us come back to hotel To see how dinner was. Would stay here again.

We arrived at this hotel excited because the reviews were amazing, so we were really looking…read moreforward to our stay. Unfortunately, our experience was far from what we expected. We booked through a third-party site that advertised two queen beds. However, when we arrived, we were informed that the hotel only offers king or double/full-size beds. The young lady at the front desk was very apologetic about the mistake, and we appreciated her acknowledging the issue. After getting our belongings and heading to our room, we were immediately disappointed by the cleanliness. There was hair and stains on the sheets and pillows, as well as hair inside the shower. We understand that this is an older hotel, but that should never be an excuse for dirty bedding or an unclean bathroom. Someone was sent to clean the room, but by that time, my wife had already spoken with someone at the front desk, and they decided to move us to another room. Unfortunately, the second room wasn't much better. The carpet had not been vacuumed and had crumbs and toenails throughout it. Two young ladies came in and changed the bedding and vacuumed the room without any hesitation, and we truly appreciated their willingness to help. At that point, we only had time to quickly check one of the beds. After being out all day, we returned to the hotel exhausted. Since we had already experienced dirty sheets earlier, we decided to put pillowcases over the pillows before going to bed. As I was putting one of the pillowcases on, I noticed a stain staring back at me through the old, thin pillowcase. When I removed it to inspect further, I was shocked to find a large blood stain on the pillow. That was the final straw for us. We had our children with us, we were exhausted, and having to deal with these issues was a huge inconvenience. At that point, we no longer felt comfortable staying in the room. The young lady at the front desk was helpful throughout the situation, and we appreciated her assistance. However, she mentioned that housekeeping had been off all day, and I don't believe the blame should be placed solely on housekeeping. This is ultimately a management and company issue. There should be proper quality checks in place to ensure rooms are thoroughly cleaned and inspected before guests arrive. Old and dirty sheets, pillows, and mattresses need to be replaced, because this level of cleanliness is simply unacceptable. Unfortunately, we had no choice but to find another nearby hotel and pay to stay somewhere else for the night. It wasn't the best situation, but at that point, we needed somewhere clean and comfortable to sleep. Overall, this was a very disappointing experience, especially considering the great reviews we had read before booking. The staff member at the front desk did her best to help us, but the condition of the rooms and bedding was unacceptable and completely ruined our stay.