I would advise anyone not to stay here. While I found the location & price to be good, the room to be relatively clean (with a few issues) and in general the staff to be helpful, the manager Jim seems very shifty and unethical. When I checked in he was very helpful and when I mentioned I might be leaving early he said he would refund me for the nights not stayed when I checked out (I had prepaid the full amount). When I checked out he said he would refund the 3rd party through which I booked the room - Booking.com. When I contacted Booking.com they said no changes could be made (except made directly to the property) and I would not receive a refund. I tried repeatedly to contact Jim again and he refused to take my phone calls. He also never responded to my email. I think it highly likely he never refunded the money to Booking.com. In any event he seems completely unconcerned with customer service and resolving customer issues (this can be seen in other reviews here). Better to pay a bit more and deal with trustworthy and ethical people. read more

This place is okay. We have stayed here for several years on way to/from family vacation in FL but we had a couple bugs the trip down this year. I can overlook most of the non-stellar things about this hotel but bugs disgust me. Things are okay for trip home. read more

Chattanooga Heritage Inn - Bug from stay last weekend. - Hotels Near Me - Chattanooga, Tennessee

See all

My family and I stayed here over the last few nights and it was very pleasant. Especially for what you pay for, it was very nice. Clean rooms, clean comfy bed, (pillows sucked..recommend using own pillow) shower had soap on the walls but not a big deal for us. My kiddos enjoyed the pool as well. Pretty close to attractions, like a 30 min drive. Some what quiet at night, some nosies from interstate but if you get a hotel on back side of hotel, it's not bad. City Cafe was awesome! A little pricey but had good cakes! read more

I'm not sure why this place has such a high rating. The front desk manager told me that my key wouldn't work, so he had to squirt me to my room and open the door for me. He wanted to make sure that I wouldn't leave for the night. The room smelled terribly. Think of mildew combined with thick air freshener trying to cover it up. The carpet was dirty with visible stains and garbage on it. The bathroom floor had footsteps all over it. The lamp had some strange watermarks. I'm not sure how you could get the lampshade dirty like that. The hotel is a motel. A whole bunch of strange individuals came and went. Don't come here, especially if you are a single female traveling. This is not a good place to stay. read more

Here are the good points: The staff is very friendly; The hotel is attached to a restaurant that serves really good food, and desserts, and gives discounts to the guests of the hotel; The beds are comfortable; The shower worked perfectly! Here are the not so good points: There were hairs on the beds and in the bathroom from previous guests, I assume; There were little yellow flying gnat like bugs near the sink on the mirror; The beds were a little smaller than what we were used to. Overall, the experience was not a bad one, but it could have been better. read more

Pool was closed. Rooms were decent. Smelled nice, no bed bugs in our room. Floor was gross, especially in the bathroom. It was set up like a motel but it had a lobby. An okay spot to stop for the night. read more

Meh, wasn't that thrilled. stayed overnight with the family in the motel. The sofa was dirty, the dispenser In the bathroom wasn't refilled with soap or shampoo. There were people loitering in the parking lot late at night. My family and I got out of that motel first thing in the morning. read more

This is not a safe or clean hotel. The night manager will charge a $100 fee and then claim that you have smoked in the room and keep your money. The place needs an overhaul and the room was nasty with a busted phone. The day manager Jim claimed the money would be returned but I never received the deposit back. I am a Diamond member and this is the worst location I have stayed in. read more

Although Jimmy at the front desk was hospitable, professional and polite, I can give only one star due to the 3 cockroaches we found in our room within the first 30-45 minutes of checking in. We did get a full refund without any arguments. Has to pack up and relocate at 9pm. Uggh. Hope management hires a new exterminator. read more

Chattanooga Heritage Inn - One of three cute little cockroaches we found in our room within the first 30-45 minutes of checking in - Hotels Near Me - Chattanooga, Tennessee

Filthy room. Just so unacceptable this is a Best Western! We were exhausted from driving and did not notice just how bad this place was until we got up in the morning and started to get ready. The carpet hasn't been vacuumed in a long time. Bathroom floor corners filthy.  The molding was covered in dust. Not surprising the shampoo and soap dispensers were empty. Light bulbs above vanity were out. Wi-Fi slow and booted out. TV signal kept being lost. Shall I go on? The bathroom vent and shower head were filthy.  The window was filthy. Front door was filthy. A/C unit sounded like the 4 of July. TV remote features didn't work. Even the ironing board cover was hanging off the board LOL!  The photos on their website is nothing like what our room was like and strangely on some websites they have good reviews. Something is very wrong and we got burned. read more

See all

After reading past reviews AFTER booking (I know, do it before ) I was pretty nervous to stay here . BUT I have 0 complaints . The front desk, Andy, was the sweetest and very attentive . The room was clean and stocked . The location was kind of iffy, due to it being right beside a truck stop and the interstate . That is my only complaint, which is out of their hands . Overall, I was very pleased with my experience and the money paid read more

One star is too much. In reality this location does not meet the requirements of a Best Western. The check in was ridiculous, the room was disgusting and the location has a cafe attached that has an identity crisis. If at all possible stay away. read more

I would absolutely NIT recommend this hotel. When speaking with the desk manager via telephone today regarding an issue on a previous stay, I was interrupted repeatedly. After me asking him twice to not interrupt, he hung up on me. I didn't call back. It was pointless. It's obvious, he's not concerned with customer service at all!! read more

Less than 1 star. This is a super old run down property with horrible management and staff. Rooms are dirty and housekeeping barely cleans rooms daily. There's lots of sketchy activity and people in the parking lo. There is a dinner/restaurant connected to the property which probably keeps it in business we didn't eat there b/c it had an odor and the food on plates of others appeared subpar. read more

Nice CLC hotel. The hotel is going all non smoking and the remodel of the first floor is complete. My second floor room had just been remodeled with new everything. The room was clean and the bed was very comfortable. There is a nice 24 hour on site comfortable cafe that service pretty good food. Nothing fancy but good. They also have a bar. Front desk person was very pleasant and cheerful. All in all a low price nice place to stay. read more

Chattanooga Heritage Inn - Double Room - Hotels Near Me - Chattanooga, Tennessee

Got to the motel late at night. Check in was painless, since a few hours before I paid for the room using Hotels.com and I also requested a room not on the street side. (but guess what I got) As I pulled into a parking spot I saw a patron pulling a flat tire off his suburban and carry it into his room...... After a long night of listening to the interstate traffic and the local traffic on the road 40' from the motel room door I walked to the lobby for coffee. Guy says "coffee makers in your room." We ate breakfast at the City Cafe that is off the lobby of the motel. I was good but a little pricey for breakfast. I was not impressed with the motel and don't plan to make a return visit. read more

If I could give a zero for this property I would the hotel is not safe the manager Jimmy is a crook charged me for a night that I did not have a reservation for at all even with a confirmation proving otherwise. The BWH group needs to take the franchise from this owner. Tried to get the bill corrected at checkout and the guy running the front desk was high. Do better! read more

Roaches! Our room was full of roaches. I don't know what else I could say. It's definitely an older motel. The outside looked clean enough. The pool and lobby looked nice, but when we walked into our room there was a roach crawling along the edge of the carpet. Killed that one. Went downstairs to eat dinner at the restaurant, which was fantastic. Got back to the room and roaches were everywhere. Killed about 8 and they were still coming out of the walls. We had to find a different hotel at midnight. FYI Quality Inn in Hixson was fantastic and cheaper, with NO ROACHES! read more

Made a reservation with wrong location by mistake. I am in Chattanooga for work and got the addresses mixed up. I called to cancel and the person I spoke with stated that he would cancel it. I wake up to a 400 charge anyway. I want my money back! read more

As far as the motel goes this is a pretty good one cheap clean no frills. And an excellent café that is attached to the motel! It also allows pets! read more

Paid for 1 night on Priceline to stay at Best Western Heritage Inn in Chattanooge, TN, but when checking in with our Priceline conformation number (about midnight), the man at the desk said he could not honor that because your credit card has been declined. We called Discover Card and they confirmed that our card had not been declined, but we had been charged. We then told the desk man. He responded : The only way you can stay here is if you pay cash. We declined to pay cash, then he turned out the lights and locked the door. We called Priceline and were placed on hold for 20 minutes, then another 16 minutes, so we were unable to talk to a Priceline agent that night. We then checked into a nearby Choice Hotel. Our credit card was good there. Finally, Priceline & Discover Card has given us a full Credit. read more

Called to book a room and was hung up on, twice! Finally got in touch with someone and was told since I'm a local they charge a refundable $250 deposit to make sure you don't steal anything or destroy property??? What a slap in the face to locals. I don't have almost $300 to lay down a month in advance for their peace of mind. What a shame. read more

This place has really gone downhill in the past year. Over the summer they double booked our room, and a man walked in on my mom and daughters. Tonight, after already paying online, they gave our room to someone else and sent us to a different motel. read more

This hotel says it is a 2, sometimes 3. It is *not*. It is one step up from a crack hotel. Most of the floor was sticky, the carpet had a hole in it, most of the lights in the vanity mirror were burned out. Only 2 lamps were working. The lamp shade looked like someone had hit it with something, it was crumpled them straightened back out. There were no samples if shampoo/body wash/conditioner on the sink, there were dispensers in the shower and the shampoo and body wash was empty. We stayed on Memorial Day weekend and the pool was closed, and ALL hotels open their pools for Memorial Day. The remote only went down in channels. And the coffee machine wasn't working. It spit coffee everywhere except into the cup. We asked for towels to accommodate two women and we had to go get them. We asked for 3 towels and Harry gave us 2. He would not leave long enough to bring them to us. (Is that a 2 or 3 hotel??) We asked for a cup of coffee to be brought to us since the coffee maker wasn't working and were told we could buy some at the adjoined cafe.. not the same thing as having coffee in your room. Jimmy was helpful. Kim was very helpful. Lisa tried her best. Harry was terrible. Some woman approached my out of state friend in the parking lot and asked her for money. Do NOT waste your money staying at this run-down, sticky-floored, poorly lit, no towels, no shampoo or body wash, no coffee to drink, no pool, hotel. read more

Roaches. They refunded me one nights stay... however, that didn't cover the cost of a suitcase I had to throw out. I also had to wash all of our things and our dog after returning home right away and will be having my car detailed. Yes, it's really unfortunate that you have roaches, but don't try to make up lies saying "it's hard to keep them out because people leaving their doors open." ... I leave my house windows and doors open OFTEN. Never have I EVER had a roach approach my property. You have an infestation that needs tended to. Will never return. The rooms were musty and old looking. The diner next door is awful. I do not understand how it's ratings are so high. So confused and grossed out by this place. read more

Rooms are very outdated, carpet, paint and bathroom. Very noisy can't sleep well. They promised to move me since I was staying a week ; than they didn't so I checked out. Would not recommend read more

Room was clean. Noisy all night long, 24 hour attached diner drew in loud people and cars half the night. On a busy road with trucks and emergency vehicles all night. No wi-fi, and front office didn't seem to care that it was a big inconvenience. Not close to any restaurant choices worth trying read more

Went in here they charged me 2 times..... when I went to sleep I woke up with my body covered in bed bug bites the shower is this nasty color I will never stay here again in my life.....BEWARE OF ROOM 206 read more

I've stayed here 3 times, and will certainly return. This is because the price, especially the dog fee, is usually reasonable and the bed is super comfortable! The staff is always sweet to both me and my dog. Another plus is this Best Western shares a building with my favorite restaurant, the City Cafe Diner. After I make my online reservation here, I always phone the hotel to request a quiet ground floor room. This recent visit my room was on the Lee Highway side. It was was much quieter than the big parking lot side. For the first time at this hotel, I got to sleep an uninterrupted 6.5 hours, a new record for me here! I probably would have slept longer if the person who parked outside my door had unloaded and shut his trunk in a quiet manner. Over all, what keeps me coming back is a dog policy that is not about gouging the customer, as well as competitive pricing. Location, staff, and restaurant are highlights as well. read more

Very friendly and helpful staff. The room was spacious and exceptionally clean. The bed comfortable and bedding clean. We enjoyed everything about our stay and will DEFINITELY stay here again when in Chattanooga! read more

It's as if they think making the bed and putting toilet paper in the room is cleaning? The wifi is trash, the bedding and floors are dirty, and most of the outlets don't work. read more

This hotel was very nice. I like to stay on the first floor & have an outside entrance. We were checked in by a gentleman named Jimmy. He was friendly & helpful. We were passing through on our way to Florida. Would definitely recommend this place read more

Great room for the price! Nothing fancy, but very clean & modern rooms. The exterior isn't that nice or attractive, but the rates are SO low compared to other hotels in the area, (even other nearby BWesterns.) The rooms are always clean! *Pet friendly! Only cons are NO breakfast & no coffee... read more

This is the absolute worst hotel that I have ever stayed at! If I could give them zero stars I would! My room was dirty there was hair on the sheets human and pet hair the towels were filthy. I made a complaint about the sheets and the towels they brought me new sheets where the person that brought me the sheets proceeded to argue with me that the room had been cleaned! They did not want to give me clean pillowcases to go with the "clean sheets" that had holes in them. The floors were dirty the tub head was greasy and it was dirty I had to go to the dollar tree and buy cleaning products and clean the room myself. At check out I made a complaint to the front desk manager who took that complaint to the general manager who is part owner. She proceeded to say that I should've checked out and got a room somewhere else don't give these people your money they don't need it they have no respect for their guest whatsoever and they have a filthy disgusting hotel and the only thing that is the saving grace of this hotel are the two people that work at the front desk Lisa and the gentleman I believe his name is Rob that was it they're the best things that happened to the hotel. Save your money we're in the middle of a pandemic and they definitely are not sterilizing or cleaning their rooms you go there and end up with COVID-19! read more

Nice place to stay if you're passing through. AAA discount brings it to $75 for a single room, and everything was up to par. For the price I can't imagine getting anything better. The pool was small but hey, it's still a pool! No 5th star because it wasn't absolutely incredible or anything like that. read more

The maid staff stole a hundred from my wallet I left in my purse in my room. They also double charged me for the room and quadruple charged a friend. Awful establishment read more

Always enjoyable. Tracy at the front desk always welcome me with such professionalism that t makes me want to choose best western above most average hotels. I included pictures in this visit because the room i chose was a suite and it definitely impressed me with the rate and the amazing space. Great customer service and house keeping did an amazing job! read more

See all

For the price you can't get better. The room I stayed in was the cleanest one I stayed in on our recent road trip. It's not fancy but the hotel exceeded my expectations. The staff was friendly. The tub was clean. The beds were comfy. You also get a 10% discount at the City Cafe attached to the hotel. I will stay here again the next time I'm in the Chattanooga area. read more

This was the most unprofessional and awful service I have ever had at nearly any hotel. Especially a best western. All my issues started when I called about 2 weeks before I was set to arrive. I called & an employee answered by saying simply "best western" then I asked if he could check to verify my reservation was for 3 nights. He (Harry) asked if I made it through booking.com ... I said no I made it through best western. And he said I need to call them and hung up. I called the local best western to advise of my short and rude conversation which yielded no results. The rep at local BW called and gave my name and confirmation # and while they looked up reservation they set phone down and didn't mute it and began to complain about how they hate when ppl call the wrong BW and won't take listen to them when that tell them it is the wrong one. He finally finds my reservation and give the local BW rep information I needed. The day before my original check in was I advised that I would be Delayed and may have a late check in due to a delayed covid test. Jimmy took this call & was professional and seemed to be helpful he suggested that I call back the day of check in with an update and ask for him. Which I did and he suggested we push reservation back to next day until I arrived and they could adjust it when I arrived late. When I arrived at 4 am. I walked in to find Harry sleeping at the desk and he woke up to tell me that the room wasn't cleaned and I would have to wait until Phil and house keepers came in at 9 or 10. I wasn't happy about this as I had been driving for 5 hours and now would have to sit for 5 more. But I did so I drove around parking lot to see if I saw any empty rooms and I did. I was able to sit and watch Harry nap for at least 45 he nearly fell from his chair. The morning employee came in and advised me I would need to wait until 4 pm because rm #223 was occupied. I was asked to wait again. This because I was misinformed repeatedly. Worse experience ever! read more

Stayed here for 4 nights. The room was clean and the staff was really nice and helpful. They only issues we had was that the sheets kept coming off the bed. The tub would hardly drain and the toilet had to be flushed two or three times after every time we used it. When I told the front desk the person that was working, told us they have new bosses and they won't fix anything around the place that they just do what they have to get by. The only two ways to get into the hotel is that a main intersection. I would stay again. read more